FPL Home Services
Reviews and Complaints

Our house has a VOLTAGE IMBALANCE determined by a licensed electrician who took measurements and told us to get FPL to come out and run an extra cable from the transmitter to the outside box. A series of videos was made of his measurements for FPL technicians to view but they refused to look at them.

Upon calling FPL a truck appeared the same evening of Friday 2/23/24 who promised it would be taken care of and indeed the next morning around 7 am another truck appeared and another one and both technicians looked up at the pole and mumbled amongst themselves then decided it was time to go eat breakfast and took off saying they would be back.

Later that day i received a message and an email that the problem had been solved which was a blatant lie. Nothing was done. They had opened and closed the box, nothing more. Then said the problem was inside.

That entire day we continued to experience outages all over the house and not only that but some of the outlets showed voltages of 168V which burnt a computer and a microwave plus dozens of light bulbs. One outlet spewed fire and smoke when a strip was plugged in. Upon checking this outlet registered 220V.

in the evening FPL was called again and again a ticket was issued and a time was set for inspection which never came. A call to FPL at 4:10 am was made and a voice came on saying the office of Restoration was CLOSED till Monday...

This is a very serious Voltage Imbalance that could cause a fire. Our food in the refrigerator and freezer is spoiling, we cannot heat up the house nor wash clothes and we live with flash lights.

This house was serviced and paid on time every month for this service since 1977. We recently received new lines and according to the electrician were with insufficient or improper voltage, giving us a dangerous current that can burn down the house.

We have been using fpl insurance for months now and have never needed it and when we did it was entirely unhelpful. About a month ago, lightning hit our home and took out our wifi, Sonos audio speaker, and the light/fan in our bedroom. These were small things which are of relatively minimum value which made it even worse when fpl would not help. We hired a licensed company to replace the fan and asked them for everything that fpl required but they deemed it not enough and continued to demand documents that are impossible to get. They require the serial number for our fan but the company that makes the fans/light we use does not issue serial numbers so we could not get our money back for that. They required a report from Sonos technical support, Sonos does not have that they simply give you a discount when you rebuy their product. Therefore once again, fpl is asking for something we have repeatedly declared is impossible to get. At this point, it seems as if this is purposeful and meant to keep us from getting the insurance we pay for every month. Please spare yourselves and your money by avoiding utilizing fpl.

I am highly satisfied with the work done.
The two technicians were courteous, had time to answer queries about the job being done, and went about their task in a highly professional manner.

Eric

Do not purchase this plan if you want your appliances covered . I have been asking for repair of my AC for almost 2 months. I have been denied service or repair. Supervisor *** her customer service agents and technicians lie straight out. I did have one honest technician however they chose to discard his report. Criminal if you ask me.

My wife and I had a problem with the dishwasher well apart had to be ordered they got the part in and I thought two days was too much to wait for it so I called and talk to a gentleman named Anthony he jumped right on it and we had somebody lined up to come to our condo to replace the part within three hours so my kudos out to Anthony who works for Florida power and light Home Warrenty

Worst *** ever! After a bad lightening storm, our TV wouldn't turn on. We called FPL Home and they told us to call a technician that they recommended. We dod; he declared the TV permanently damaged by the storm. We paid him $130, which FPL Home said would be reimbursed, along with the replacement of our TV. It has been over 6 weeks; no TV; no reimbursement; no communication whatsoever. DO NOT WASTE YOUR MONEY!

Company installed ductwork and plaster bubbled around vent. They fixed one and now another vent has plaster bubbling around it and mold has begun to grow. Technician said It wasn't installed correctly and I would be responsible for repairing ceiling if he cracked it while trying to repair it. I fail to see his logic. They installed it incorrectly but that is my fault. Water is dripping out of an intake vent and he said that wasn't possible. Anyway, I have lost faith in the company.

Every service call since the install of 2 complete air conditioners from Jupiter Tequesta Air/FPL in 2016 required another purchase. I have spent thousands of dollars for services rendered to fix these new air conditioners. Pumps, electronic air filters, UV lights. Endless purchases at the suggestion of each serviceman. On top of that, I had maintenance membership 4 out of 5 years. Lastly, The UV bulbs $$$$
are totally ineffective due to the INSTALLATION of the bulbs. These are my experiences with this air conditioning company.

Stay away - *** company! Bought $5000 AC with 10 year warranty parts and labor. Nothing but issues since, also failed inspection and failed to close out permit from 3 years ago. Every time there was an issue, they said i need to pay $89 for them to come out, even if I have warranty. So they sold me a maintenance contract so i wont have to pay the truck rolls, so today the AC broke yet again, there is a hole in the coil (3 year old unit BTW), and they said they need $249 for processing fee. So again i have Free parts, free labor, free truck rolls, so whats a $249 processing fee? Avoid at all cost!

I have been without AC for 8 days! I have been told the eta on my part is tomorrow for the last 4 days! Waited on hold this morning for 20 minutes just to get back in touch with the manager for the latest update. The service here used to be very good but this situation has been intolerable. Not sure what has changed but I am seriously questioning my loyalty to this company. Be cautious if you need a part! Don't expect them to follow up with you. I expect my partners to do everything they can to get me back up and running. Unfortunately on this repair that has not happened. It is 2:15 on day 8 with no AC and it looks like day 9 will be a reality.

DO NOT USE- UNRELIABLE AND POOR CUSTOMER SERVICE. Technician showed up several hours late. Seem somewhat incoherent. Could really explain the issue and could hardly complete the paperwork. If he couldn't do the paperwork I am not sure how well he did everything else. I called the office and as expected, I get a customer service rep who reads a scripted response and can only tell me they have no management or line supervision working on the weekends to address my concern, only technicians. No sure how a subsidiary of NextEra Energy has a whole team working on a weekend without supervision. I feel they are just too lazy or unconcerned to address issues. DO NOT USE THIS COMPANY!

Filed a claim on 6/11 to fix a Ice Maker . Here it is 7/29 and no service from FPL. The solution is to have GE Services replace the Piece of Junk that FPL out in. The only way to switch this Ice Maker on and off is to use a Hair Dryer to melt the Ice build up on switch. Have not heard anything from Customer Services since 7/16 when "***" said the "Team" was going to meet and decide what to do. I'm getting the run around for a $300.00 Ice Maker.. The GE Tech was out here and he had a New Ice Maker in his Truck but wanted me to pay $300.00 plus parts and labor-stating they did not have a Business relationship with FPL. If they had a rating system of MINUS STARS FPL would get a minus 50 from me.

Horrible, horrible, horrible. I purchased a Home warranty last October and tried to use it for the first time on July 26. Besides having to wait for somebody to call YOU back, they don't keep their appointments. During this past week, I have called them 10-12 times, even spoke to a manager, and still don't have my toilet fixed. They did manage to set up two separate appointments and no one showed up either time. Lo and behold, a service tech called me this afternoon and said "maybe" they could work me in next Monday. This is after me rescheduling doctor's appts and business meetings so I would be available when they said they would be there...not once, but TWICE! Oh, they're not totally inefficient though. They did manage to immediately charge me for a service call on 7/26 when I first spoke to an actual person. Not to worry, those charges are already in dispute. So needless to say, I told the service tech I no longer needed the service and I then managed to cancel my contract. I never felt so relieved in my life! Although I have a sneaking suspicion that the monthly charge will show up on my charge card in April. As I said, they're very quick and efficient at taking your money. STAY AWAY .

After transferring service at the same residents from my Father deceased name to my name. He was on the budget plan I enrolled in the same budget plan. I was not told it would be 6 months average. I had been calling after two to three months and was told still not enough data. After 6 months I received a 1,000.00-dollar bill. I called to complain about the bill when earlier request a bill after 3months. I explained to them there was an error with the meter before my father passed and transferred service. I was told they were late sending out bills for several months I told them I should not penalized since they were late sending out bills that I could not pay all this bill at one time. This was not budget plan but ripe-off with 5 times higher bill. I believe that meter is defective and not working well. I was given 10 months to pay the past bill for 6 months that would have to pay 100.00 plus new monthly bill. Now I have receive a new bill of 248.00 plus 100.00 for a total of 400.00 this month this very unfair. I would been better not signing up the budget plan and just get bill monthly budget plan is not saving any money but increase bill 5 times higher.

Beware of fpl budget no budget plan or cost saving but just a way for them to increase their profit making your bill 5 times higher. Mad fpl customer. Can't switch to another company because only company you can get service from need to deregulate from monopoly beside going solar.

We've been FPL customers for more than 50 yrs and purchased a home maintenance policy through FP&L when they offered it to us. Almost 5 weeks ago our air conditioning stopped working. They sent a technician to fix it. Our air conditioner hasn't been able to stop ever since. We called the same day and every subsequent day. It's now been 4 weeks and still they cannot/ will not send a repair man. We need help! I am 80 yrs old and feel that FPL is taking advantage of us.

Have contract with FP & L home service contract, called 1st time on 9/3, service men came, could not fix it (water softer) and even went to ace hardware for more parts, said can't fix due to leaking. Call company and said they r sending new part. 2 nd appt, same result, could not fix. Asked company to replace unit, but they want to send more parts, said we would get it over night, that was on Monday, 10/4. Now they said they don't have part. Asked to speak to upper mgr, no reply, horrible service. We get a total run around and no satisfaction! it seems they don't care, at this point just want a replacement unit!

FPL Home SurgeShield Protection provides "insurance" against electrical power damage. We had a dishwasher control board burn out in early February 2022. Our claims have been denied twice because they want a certification from a technician. Our repair man was unwilling to certify an exact diagnosis, although clear in telling us the control board was burned out and we should replace the unit. He was not a native English speaker and it must be common for repair men to not wish to enter into legal/ insurance issues. So the complaint is that FPL Home sets up a standard that is impossible for many to meet. This is borderline fraud or "false advertising", I wish to have my claim approved.

FPL home services is the company that HomeServe which is my maintenance company plan choose to fix a plumbing issue. FPL home services employees have chosen to delay this issue and repair, in my view seems like they don't want the business, I hold totally accountable the management team, Maggie is one of the managers her and her manager have not been able to resolve this issue by never being available and by not having the skills to fix the issue abs get the work done. It has crossed my mind that perhaps there is another reason why they don't want to do it. If I realized that is the reason then I will move my complaint to another government agency. I also want compensation for this nonsense created by management team, I want my deductible remove.

Coral Springs, Fl aug XX XXXX XX:XX at my home I received a voucher with an offer from this company that said I would receive a US $ 500 discount on the purchase of air conditioning for my home. I called them and they visited me The man who said he was called, ***, uniformed as a company employee, checked my air conditioning and told me that it could not works good, and he made me an offer consisting of: for a total price of US $ 8,208.75, without initial payment: The sale and installation of a new air conditioning with 15.9 sear efficiency, smart thermostat, take away the old device, all city permits, 10-year warranty, 10-year service included, 4 filters per year and an annual visit from your technicians for maintenance. , which could be paid in monthly payments of US $ 127. the first month, they paid it. He check my SS by his iphone app. Last Monday, August 16, the technicians came and installed a different lower-efficiency air. I dont know contracts, conditions.

From: [Sender Redacted] Re: A/C Purchase 0701/2021 for $6,211, installed on 07/02, is experiencing periodic issues with cooling efficiency. The water line setup lacks a visible indicator for water levels and is inconveniently placed for weekly maintenance. Additionally, the external line's design impedes water flow. The initial purchase price was $6,211, which was later stated as $6,240. The air conditioning unit, sourced from Florida Home Services/Jupiter Tequesta Air Conditioning, malfunctioned on the second day, requiring a reset. On the third day, the unit ran excessively without cooling. Temporarily locking the thermostat seemed to help. Recurring issues were noted on 07/15. On 07/16, the line flushing process was problematic, leading to overflow and an unsatisfactory technician visit. On 07/18, the A/C ran for three hours without effective cooling, prompting a call to management. A request for a superior Carrier A/C unit is made, emphasizing the absence of a delay switch on the condenser and concerns over the high cost. Previous equipment had similar issues.

HORRIBLE SERVICE AND FOLLOW UP I called July 7th to have my Ac checked as it is no longer blowing cold. Tech came out without a couple hours and determined there's a Freon leak in the condenser and he will find out if it's covered and ETA on parts. I was waiting on a phone call that day and the next day.. no call... Keep in mind my house is now at 90 deg and no one there seems to care.. I called that next day & told that they have ordered the part but have no ETA. Fast forward to a week later no word from this company so I called and now the "ETA" is 4-5 weeks or maybe they can get the part from an aftermarket shop but they still can't figure it out. I suggested this AC company covers a whole unit as they cannot provide the parts needed. I got *** and no feedback or phone cal from anyone. Meanwhile I still have no AC in the hot Florida summer weather. Further more I spoke to them Monday and asked for a supervisor to call then to find a solution to this. No call no follow up

Issue with a Home Warranty policy with FPL Home. The Policy states it covers failures due to normal wear and tear. I was using my countertop microwave and experienced a power failure. I called FPL Home and was told I had to find my own electrician, have the repairs done and then have them contact FPL Home which I did. The electrician had to interrogate the electric outlets on the circuit and replace parts. The microwave did not fail, something in electric wiring failed. FPL Home charged me $*** to find my own electrician and file a claim. I received a denial of my claim due to. d) Missing parts, improper parts or refrigerants, or improperly installed parts or refrigerants, structural changes, improper electrical power or electrical failure, or power surge. I believe this is a fraudulent business practice as my electric failure was not due to any of the above. I would like my claim paid and my $*** deductible reimbursed because FPL Home did not sent a electrician to my home I had to obtain one myself. FPL Home(***.

On 26 May , I purchased a FPL Home Services agreement at a monthly cost of $43.16 plus applicable tax. Essentially, the contract supposedly covered all costs of repairs (labor and parts) of my home appliances, including my refrigerator. Moreover, FPL would replace an appliance if it was unrepairable. The terms of the contract indicated it would be secondary to any other warranties in force. When I purchased the service agreement all my home appliances were almost four years old. During late September , I noticed my refrigerator was not reaching the appropriate temperature and called FPL Home Services for a repair. A repairman arrived at my home on 1 October to service the refrigerator. He added Freon which seemed to correct the problem; however, he told me that a replacement part was necessary to fully repair it. He further stated that he would send a report to his office and they would contact me. I was charged *** for this service call. In summary, the part was not covered and the cost of the repair was *** Pleas esee the attached document for a more detailed explanation of the events. An invoice from Brandt's Appliance service is also attahed

HOME SERVICES LIED ABOUT WHAT WAS NEEDED, SCARED ME WITH "BLACK MOLD" STORY AND CONVINCED ME I NEEDED A NEW A/C. CHARGED ME ALMOST DOUBLE. *** HOME SERVICES TOOK OVER JUPITER TEQUESTA AND KEPT ALL THE CUSTOMERS. I WAS UNAWARE UNTIL I CALLED FOR A SERVICE CALL. I HAD AN ISSUE AT MY CONDO WITH THE A/C (IT'S BEING RENTED) SO ON 4.22.20, THEY CAME OUT, FLUSHED THE SYSTEM AND CONVINCED ME TO GET EXTENDED SERVICE PLAN. CAME BACK ON 5.1.20 SUPPOSEDLY TO DO A YEARLY SERVICE AND TOLD ME I NEEDED NEW A/C. BLACK MOLD GROWING AND WAS DANGEROUS. SPECIFICALLY TOLD ME THE SIZE OF MY A/C UNIT WAS RARE AND ONLY TWO MANUFACTURERS MADE IT. SAID REBATE HAD ENDED BUT WOULD GET IT EXTENDED. UPFRONT HAD TO PAY FULL PRICE. THEY CHARGED ME $7,158 AND NO REBATE! FOUND OUT LATER ON THE NEIGHBOR UPSTAIRS HAD GOTTEN NEW A/C ALSO ABOUT A MONTH LATER FOR $4,000, AND ANOTHER UNIT IN ANOTHER BLDG PAID $3800! NOT THE SAME COMPANY BUT I WAS LIED TO AND SCARE TACTIC WAS USED. I AM RENTING MY CONDO TO A MOTHER AND 11 YEAR OLD, SO I WAS FEARFUL OF COVID AND NOW BLACK MOLD. IT WAS JUST REGULAR MOLD. ALL MOLD IS BLACK. I KNOW THAT I WAS RIPPED OFF AND CALLED AND WROTE AND THEY DID NOTHING. VERY BAD BUSINESS PRACTICE AND RIPPING OFF CUSTOMERS. I AM 63 AND APPARENTLY A TARGET FOR BUSINESSES THAT ARE DESPERATE FOR WORK. I UNDERSTAND THIS WAS ALMOST A YEAR AGO BUT A FRIEND CONVINCED ME TO FILE A COMPLAINT.

A water heater installed by a certain company failed inspection for the second time on 5/8. After this failure, the technician present during the inspection promised immediate repair but did not follow up with a call. By 5/11, after contacting the company again, we were informed that the building's water supply needed to be shut off for repairs, which was scheduled and communicated to all residents. On the repair day, the repairmen arrived stating the water shutdown was unnecessary. The repairs were completed, yet the re-inspection was another issue. We reached out to the company to schedule it and were told it would be on 5/18 between 8am and 10am. However, on the day, there was no communication and no inspector showed up. After contacting the company again, I was informed of a new inspection time between 2pm and 4pm, acknowledging a mistake on their part. We are currently awaiting confirmation from both a supervisor and the company regarding the rescheduled inspection time.

On 4/14/2022, FPLHS was onsite for a kitchen plumbing estimate. The job involved plumbing an old sink stub out and drain, requiring the installation of a new sink, faucet, and disposal 12 inches to the right of the stub, as well as connections for a dishwasher, refrigerator waterline, and washing machine. The new cabinets, not yet installed, would be placed against the wall. I was assured that the cabinets could be pulled away from the wall if necessary. I provided pictures and measurements of the cleared wall. We discussed the need for pipes for the washing machine, cut-outs in the cabinets for the lines, and cutting through the wall for the washing machine connection. The price was quoted at $1778, 'discounted' to $78, with 7 tasks at $254 each, now reduced to $225.42 each, totaling $77.94. The job was booked for 4/19/2022. On 4/19, a different technician arrived and was dissatisfied with the site conditions. Despite the empty wall, they were concerned about the lack of installed cabinets and counter for the sink, faucet, and disposal installation. After some discussion, they went to the truck for 25 minutes. Upon return, they claimed the office said I canceled the job, which was not true. The technician insisted I wouldn't be charged for incomplete tasks. Later, he admitted the job was seriously underbid. By 6:39 pm, only a few tasks were completed, and a new contract was written for $1832, discounted to $1632, citing wrong pricing and extra work. I insisted on paying for only the completed tasks at the agreed price of $225 per task, totaling $675. The situation became tense, and I prioritized my safety, paying the $1632 with the intention to dispute the charge. After several days and hours on the phone with customer service, I was offered $200 for my troubles, but I am seeking a refund of $957. The company's website promises no surprises and upfront pricing, which was not honored in this case.