FrankCrum
Reviews and Complaints

1. Deduction money from employees paychecks that is incorrect but won't return it

2. Asking you to sign contracts that state in correct practices but then saying they will not do what it says in their internal systems. They still require you to sign it anyway so they can then say "well you signed it"

3.They do not live up to their obligations, answer email, answerphone messages and make multiple excuses as to why they have not gotten back to you

4. they have taken money from employees checks when it should not be removed

5. they state they are customer service oriented but then take advantage and ignore issues

6. I am asking for money back that they incorrectly took from employees pay checks but refuse to answer request and make up excuses.

7. So far they owe at least $3122.31 to employees but that will increase as I do more auditing

8. They have not provided cancellation of our contract steps to be able to collect more illegit money from employees

To whom it may concern

During this time when you are handling your health savings, flexible spending accounts connected with their health coverages, please take the time to evaluate how this company offers these accounts and how they are reprenting these benefits. I have just been a victim of of one of their predatory solicitations/offer for one of these accounts through Frank Crum. They offered it to me without fully disclosing the negative side of these accounts. It was presented that I would be contributing to the account on a pre tax basis and I would be able to draw against the funds that I deposited at anytime during the year for uncovered medical expenses and copays. What they fail to tell you when you are presented these types of benefits is, after you sign up and contribute to these accounts and if you lose your job you also forfeit all monies that are unused immediately. This creates a windfall of profit on the backs of citizens that have already suffered a job loss. They have learned that when this occurs they use the "IRS" Guidelines" as to why they get to keep your contributions. They never presented me with a "full disclosure" before I signed up. They only offered the "positive boilerplate benefits". It never crossed my mind nor did they offer a full explanation of how the system works. They only try to get you signed up! At no time did they present the facts or consequences. Just "Hey, sign up for this and we will manage your money to pay against your uncovered expenses". Why would I gamble with my hard earned money when I can take the deductions and apply it to my Adjusted Gross Income at the end of the year?

IT'S JUST WRONG!

This agency is the worst. They won't care if you are being harassed on the job. If you quit before a week and let them know the situation they turn on you and pay you minimum wage for the last pay. They find you bad jobs with intolerable situations.