FreeShipping.com
Reviews and Complaints

I order an item almost 2 months ago that I have still not received. The shipping shows the label was created, but the item was never received by the shipping company to be shipped out. I have asked for a refund, which was denied.

ORDER FREESHIP#312438

TRACKING NUMBER 9461211899644803971226

get out of my account

My husband has an account and it's okay (have to keep a google sheet to keep track of purchases because they frequently don't register and you have to file a complaint each time). They added Priceline so I helped my father (73) to create an account as he was paying for our family vacation. There was some trouble setting up the account as our IP address was register to my husband's account, but after calling customer service we figured it out and got my dad set up. My father bought our vacation and got an email confirming his cashback. A few days later Freeshipping.com has closed his account saying he can't have two. I reach out to them again and explain it's not two, it's for my father and has his name, his address (he's even in another state), his email, and his credit card but they refuse to help. I finally got them to reinstate his account, but then they refused to give him the cashback he had already earned and they had already confirmed via email.

Total scam, customer service is a joke, do not bother

Have been charged 1259 since Oct 2018. Did not authorize this

I have been charged monthly for your service I have never used or intended to use. I may have clicked on how to save money at Kohl's while shopping but never gave my credit card info, I have a Kohl's charge, and pay my bill out of a savings so how did you get my credit card #? There is something really wrong here. I will be letting Kohls know also. I am told I will get a refund for 4 months; I have been charged13 months for this service. It is my fault for not keeping a closer eye on my cc card bill.

Money was taken from my account $13.00, talked to service an was told account would be canceled, I told her I didn't purchased this, That I only purchase of colone, from fragrance net.com wanted my $13.00 back. Please respond [protected]

This was ok from the beginning, more difficult to use and get cash back than shopsmarter. Then I was canceled without notice and a ton of cash back denied with no reason that I couldn’t even see or access because they canceled my account. They said I had 2 accounts which was completely inaccurate and not true. I had signed for a trial a year earlier and canceled. I re-signed up almost a year later and 6 months into it they canceled my membership with no notice. Seems as if they only want you as a member if you don’t use it much. I called in twice asked to be reinstated, confused as to what I did wrong by signing up for a free trial and canceling. Is that not the point of a trial, to try it?! I was told it would be escalated and I would hear from management without 24 hours. I never heard from them. Shady.

On 05/02/2021 shipping.com obtained my visa credit information from walmart I never agreed to this service I have been charged$13.00 amonth since may 10,2021 I want a refund I have closed the account that I never opened I want a refund I had to changed my credit card because of this bank records show purchase at walamart southington 05/02.2021 $15.89 with visa card next entry on bank 05/02/2021 $2.00 no on line shopping recorded 05/02/2021 on 05/09/2021 bank record shows $13.00 withdrawal by shipping.com no online purchases ever occurred by me using shipping, com every month shipping.com has withdrawn $13.00 someone assessed my card the card is now changed this is an of fraud I want a refund $130.00 next action will be by better business bureau

How do I get my money back from the bogus charges that Freeshipping charged to our credit card? There wasn't any service they provided or we approved of knowingly. They are thieves!

24 months of unauthorized charges for 13.00 Of a service I never even used! They did reimburse me 6 months, but I want 18 more months re imbursement back to my Debit card. Deceitful business practices! Approximate dates were February 1, 2020 to February 5, 2022 ( 2 years)

Took money out my account was not authorized!

On 12/15 a $13.00 charge for Free Shipping.com was placed on my account.
When I called the phone number listed on my statement for this company, I was told that the number was one of the numbers for the Pax Group. The person said that he could not help me and I should contact my bank.
Please give me the details of the charge.

Catherine M Langdon

My wife and I have been members of Freeshipping.com for approximately five years. She and I have separate finances and for all five years we have had our own individual Freeshipping.com accounts. The service was fine until last year. There have been an increased number of unexplained errors on our accounts. Rebates missing, price matches denied. When we attempt to resolve the issue via customer service, we receive we receive anything but service. It more resembles Freeshipping.com trying to save money at our expense.

What prompted this complaint is today they have denied us access to both accounts without any notice. We have accumulated hundreds of dollars in rebates we earned during the holiday season, and they are attempting not to pay us. We are certain based on other complaints we have read that this has become a pattern of Freeshipping.com.

This started out as a simple inquiry almost two weeks ago. A price match claim was not denied by them, with no reasonable explanation. Rather than correct a simple error on their part, their customer service representatives have provided us multiple excuses as to why they were not paying us for a prior transaction. Over the past two weeks they gave five varied reasons over the course of five communications, all a clear attempt to get out of paying what we were old. The reasons, all documented: (1) merchant is not a contracted merchant, (2) the claim was paid, (3) the claim can't be found in their system, (4) the transaction was paid with a gift card and not eligible for a rebates, and today (5) they said we have more than one account in our household so we violated terms of your agreement.

We have been customers for about five years. If there is a policy about someone living in the same household not being able to have more than one account, it was not on your terms of service five years ago when I signed up. We disclosed our address on our accounts when we signed up and you approved our accounts. For five years you never told us we were in violation of a policy, and more importantly, you never enforced it. For five years you have charged our each of our credit cards monthly for your services, including this month. You have sent checks monthly checks to the same address. There was no problem until today.

If we were told we were in violation at any time over the past five years, we would have remedied the error. Since we were not informed, we relied on Freeshipping.com to continue to provide the benefits you have been charging us every month. At a minimum they gave us implied consent.

More infuriating, rather than simply inform us of the error and work with us to transition to one joint account, they took it upon yourself to lock us out of both accounts. A poor way to handle this situation and completely void of any customer service.

We have hundreds of dollars of rebate and cash back transactions pending. We expect those funds to be paid. Further we are entitled to access our account histories which will allow us to document exactly how much money you have attempted to deny us, despite charging our credit cards every month for five years.

If I was told this is a charge for any transaction and a subscription it was in the very fine print! Tired of my bank allowing this and I have to get a new card!
This shows up in my bank statement whether there is a purchase or not for $13.00. I made no purchases for these charges. Please investigate this fraud so I can report it to my bank.
Thank you.
[protected]@yahoo.com

Unknowingly I was signed up for an unused membership with free shipping.com. I have been charged monthly from this company for a year, and yes I just realized it. I do not know how or why I would even use this company seeing as though most everyone I order from offers free shipping themselves. I canceled this membership or whatever it is but feel as though I deserve a refund. When they pulled my name up they would also see I have not used their services. I know that I should look more in-depth at charges to my account but sometimes things slide by; that is until today. Very unhappy with this company.

I had a problem with this company deducting unauthorized charges from my debit card over 4 yrs ago. Bank suggested a new card which I thought would solve the problem. I now realize that within a few billing cycles they were once again hitting my credit card monthly. How do they do this? I'm out 52 months at $13 dollars a month. They will agree to refund only the last 2 months. THEY MUST BE STOPPED!

I have been charged by shipping.com unknowingly for over 4 years. I never signed up for their service and never used their service ever. I don't know how they get my card information. They even keep charging me though I change my credit card once. I contacted the company twice and was promised at least 36 months of refund but then I never get any feedback from them.

Client name: Zhanpeng Zheng
zip code: 90024

I made an online purchase on JCPenney.com yesterday (9/19/21) and after my order was submitted a message popped up saying that I could get a $10 rebate on my purchase. I take the time to fill out my info and then find out it costs $2 to join. Well, thats still $8 so I continue. Then I get an email and find out that it will take 3 to 6 weeks to process and get my rebate. Which means I will be charged $16 for at least 2 months before I get the $8 back! No thank you, not worth it! So I promptly cancel. I am sure nothing will come of this but I am very unhappy and I would like my $2 back.

Incident Date: 17 Sep 21
Client Phone Number: [protected]

Received message on my cell phone from my that a debit charge of $13.00 was posted against my account. I have no idea who Freeshipping.com is or what service they provided. This is the first time it has appeared on my account. I have tried to contact them...no response. I want a refund right now.

I was enrolled in automatic payment without my permission. This IS a deceitful And misleading practice for your company I do not trust your site and given the opportunity I will not use your site and will discourage anyone else from doing so. I am VERY disappointed IN YOU. You need to change your auto enrollment practice please and thank you.