Freewallet review: My coins are stuck

I have been a loyal user of Freewallet for more than a year, using your platform to manage my cryptocurrency holdings, including Shiba Inu coins. However, I have recently encountered a distressing problem that requires immediate attention and resolution.

My Shiba Inu coins are currently stuck in my Freewallet account, and I am unable to perform any transactions. Additionally, I have noticed that the exchange rates offered by Freewallet are unreasonably high, which has further hindered my ability to manage my assets effectively.

What is particularly concerning is the fact that I do not have control over my private keys, leaving me in a vulnerable position with no means to access my coins independently. This situation has led me to question the legitimacy of Freewallet’s operations, as it goes against the principles of security and transparency that are crucial in the cryptocurrency industry.

I kindly request your immediate assistance in resolving this matter. I would like my coins to be accessible and the exchange rates to be fair and reasonable. Additionally, I urge you to provide clear and transparent information about your platform’s security measures and the handling of users’ private keys.

I understand the importance of maintaining trust and credibility in any business relationship. I hope that Freewallet shares these values and is committed to addressing customer concerns promptly and effectively.

I look forward to your swift response and a satisfactory resolution to this matter. Please provide me with the necessary steps to unlock my coins and ensure that such issues do not recur in the future.

Thank you for your attention to this matter.