Freewallet
Reviews and Complaints

I have a wallet with them and they blocked my withdraw capability because KYC.

I'm spanish and after several months requesting various information, they ended requesting me bills in english laguage, but Í'm spanish and live in spain, so i can't provide any document in english.

They keep blocking my funds and asking for information I can't provide.

They will ask you for ID card, driver license, photos of you holding documents and your smartphone showing your account at the same time and so on.

It's a real scam. Once your funds are on their platform, withdrawing them becomes nearly impossible. Accounts are blocked without explanation, and their customer support either responds extremely slowly or completely ignores your requests.
This appears to be a well-planned scam aimed at stealing your assets.
This company is not trustworthy. Protect your assets and stay far away from Freewallet. This is a classic example of a scam operation.

I’ve been keeping an eye on the FRWT wallet, and it’s clear that it’s a scam. This app is nothing more than a rebranded version of Freewallet, which has stolen from countless users by freezing their accounts and taking their funds. Despite claiming to be non-custodial, FRWT’s developers have full control over your assets and can block your account at any time. Avoid this app at all costs!

Freewallet’s scam, orchestrated by V. and D, has affected many. If you have any information or have been a victim, please contact us at [protected]@tutanota.com.

Доброго всем дня! С freewallet я работаю с 2018 года. Всегда ни каких проблем не было, все проводили быстро и в срок. В мае этого года, мне заблокировали счёт по причине подозрительный активности. Была долгая процедура KYC, которая потребовала много усилий и времени. Было сильно волнительно, у меня все честно происхождение денег и т.д. в данный момент процедура завершилась, ребята очень адекватные в тех поддержке. У меня много на испанском языке и они приняли эти документы. Мой совет если у вас криво, то мне кажется kyc пройти будет сложновато ЕСЛИ ВСЕ ЧЕСТНО НЕТ ПРОБЛЕМ, НО ПОТРЕБУЕТ ВРЕМЕНИ у меня заняло ровно месяц. Спасибо огромное рекомендую зареклмедовали временем.

After the KYC, which is essential on such platforms (to protect customers), was completed, Freewallet works perfectly.

It's a cool platform because you can store all kinds of coins.

The support tries very hard and always writes clear instructions on what to do.

You can find a lot of negative things about freewallet on the Internet, but don't let that confuse you - a lot of what is written is simply not true.

I can only recommend freewallet.

Thanks!

We are forced to face arbitrary blocking of accounts, long delays in withdrawals and inability to fully utilize our cryptocurrency assets.

We call on all users to remove Freewallet and join our movement to send complaints about this service. Let's unite and prevent more losses for ourselves and others.

If you have faced problems while using Freewallet, don't stay silent! Send a complaint and share your experience with others to warn them about the dangers of this service.

Let's act together and protect the interests of all cryptocurrency users.

Details on how and where to send complaints:

https://freewalletreviews.org/its-time-to-stop-freewallet-scam/

Those who faced the need to find out the fate of their lost money by contacting technical support will receive a long instruction, from which it follows that you need to address anywhere, but not to the technical support of the wallet itself.

They have nothing to do with anything. Somewhere between the exchanger and arrival to the wallet a few Monero coins got lost. You can't find the ends, you can forget about your money. It's pretty sad...

Positive reviews about Freewallet cannot be considered reliable, as they are the result of paid advertising and marketing efforts of the company. In every attempt to create a false impression of its reliability and usability, Freewallet pays for the publication of positive reviews, which makes them biased and unreliable for potential users. To get real reviews about the service, you should turn to independent sources and look for users' opinions on forums, social networks and specialized resources, where comments are not influenced by marketing campaigns and are not supported by material benefits.

Friends, let's be honest and frank about our experience with Freewallet. Write truthful reviews to help others avoid trouble and not to become a victim of fraud. Tell us about your problems with this service so people know what they can expect. Together, we can prevent scams and protect each other from losses. Let's raise the issue and make the internet safer for everyone!

In addition to writing reviews here, don't forget to also share your experiences on platforms like Sitejabber and other review sites. The more people who know about Freewallet issues, the better chance we have of preventing scams and protecting other users. Let's create a community where everyone can be confident in the safety of their funds and can get reliable information about the service!

I started using Freewallet six months ago. At first everything went smoothly, but after I tried to exchange my Lightcoins, the wallet started giving errors. After contacting support, they requested my personal documents for KYC. Sent it and my account was blocked. It's been two months now, no response, and over 5 LTC has been stolen. Freewallet is not just a wallet, it's a total fraud!

Freewallet simply locked or frozen your account .

They it will said they suspect a suspicious activity on our accounts hence to protoect their customer and follow international kyc, which is unacceptable..

My account without any suspicious activity or transaction as per their own (freewallet) security... They will suspect suspicious activity ... Such a fool..

In their security season had recorded activity on our account,

As for mine i have been logged in with the same phone and my current session with the same phone are from 18 nov 2021 7.28pm ( This session info is from freewallet system)

My account had email confirmation and 2fa.

Haha..

Beware To future customers of freewallet.

Wishing everyone all the best in whatever you do here and hereafter.

I have had a doge free wallet account since 2017 where I purchased some coins through ebay when that was still possible. Now when i try to withdraw some, I am told that my account has been blocked due to 'suspicious activity'.
So I contact support, they ask for all sorts of things like photos of my identity document, a bank statement with my address on, they ask for selfies with my ID document, and then also selfies with a page they sent and my phone displaying the app. I have sent all of this.
Now they are asking me to provide the proofs of the purchases for the transactions.
Hang on, I have had access to my wallet all along, I can login, and have the pin so its not like I am resetting the account or have locked myself out. I can see my balance but you have locked me out of withdrawing, depositing is still fine which sounds quite suspicious.
I will unfortunately have to take this further but am hoping that it can be resolved.

My name is Adrian Delport and I transferred Etherium to my Freewallet account but cannot draw or even log into my account. I laid a complaint to Freewallet via Facebook and Twitter and they giving me the run around. They even tried to get me to hand a OTP from my cell number and have been trying to get me to open an other account and said its rebranding. I sent them all the information they requested and they keep asking for the same things. I don't trust them and will not open another account simply as they request. When I attempt to log into my account now I get the message below. I think they somehow blocked my domain or something of that sort.

Connection timed out Error code 522
Visit cloudflare.com for more information.
[protected]:04:02 UTC
You
Browser
Working
Johannesburg
Cloudflare
Working
app.freewallet.org
Host
Error

I have used this wallet for several years and would continue to use it. But one day I couldn't withdraw assets and accidentally found out that my account was suspended.
I sent documents for KYC, standard procedure takes a few minutes. But this is not about freewallet. Documents were sent a month ago, but the verification is still pending.
Seems like it’s a standard reason to steal money from accounts. They block accounts for no reason because they find «suspicious activity». Many reviews confirm it. These scammers come up with new quests, drag out the process, and avoid unlocking funds. Freewallet apps have already been removed from google and appstore. Do not use freewallet in any reasons if you don't want to lose your assets

I made payments and accepted payments, everything was fine for six months, but as soon as about $ 5,000 accumulated on the balance, the account was blocked (06/03/2024). I sent my passport, a selfie, a bank statement, screenshots of the withdrawal of funds from the bookmaker's (incoming transactions were mainly from bookmakers), a video to the support service, but the account was not unblocked-every day they ask for some new document/ screenshot to send.

USER ID: a3bc7fa8

Ticket ID is 498772

I gave freewallet everything they asked for and still 3years later i cant get into my wallet nor get my money i put 2500 in over 3 years ago and i am sick of the run around an need help i have my 2fa and it still wont let me in i have sumited 50 tickets and still not resolved and i keep sumiting tickets and they keep saying the same thing over and over i have giving them everything they wanted me to like 7 times and i keep getting the same responce over and over again

Hello! I am a journalist. I am investigating the Freewallet project. According to the information we found, Freewallet is a multi-currency wallet that makes it easy for users to store and manage their cryptocurrency. However, we are convinced that this is a lie and behind this project are scammers! Having collected information, it turned out that their wallet owners deceive users under the guise of KYC verification, address updates and more. There are a lot of complaints about missing transactions, and you can also come across a lot of negative reviews on the internet, where people tell about their situations where they lost assets using Freewallet multi-currency wallets. We roughly estimated the amount of loss at $8 million! There is no information about the real owners anywhere on their sites - this only tells us one thing - they hide their identity to avoid punishment. It is also important to note that law enforcement agencies ignore complaints and statements of deceived users, which casts doubt on the involvement of the police in this company, perhaps they are covering up for the fraudsters. This affects another global problem - corruption. That's why we appeal to you to prevent the fraud of Freewallet project and protect people from deception. Maybe you have some action steps to help people whose funds have been frozen and they cannot restore access to their wallet. You can read all the materials of the investigation on these sites:

https://freewalletreviews.org/

https://realreviews.info/

https://holder-freewallet.com/

Majhool | 5809150e

We all know that there is no kyc process, no one has been verified so far and you only intend to block the funds and misuse them, that's it.

During the conversations I had with the cyber security police and the attached information was supposed to be handed over to the fbi after going through the investigation process, we came to the conclusion that this whole kyc process was fake and wallet services limited was closed on January 2022.

Part of the information and commons of freewallet is related to Hong Kong and the site https://www.icris.cr.gov.hk/csci/

They show the company that is registered when you download freewallet on Apple store.

this company was closed on January 2022.This prove the scam

China orienti

They ve been directors for Wallet services Ltd(the company which was behind freewallet)

Contact us for more information in Telegram:

@FreeWallet_Scam

I was using Freewallet wallet for about 1 year didn’t have any issues with it soo around March 21 2023 I downloaded Bitcoin wallet from freewallet I use this wallet to send a diposit of 2,000 I didn’t receive a Email from Freewallet to let me know my funds diposit . I find out because I received E mail from where I requested the withdrawal that my funds were successfully deposited into the Bitcoin wallet address I provided.I check the wallet and my funds here in I try to withdraw and it said I hade to verify my Email I did after it said that I was going to receive a Email to verify the transaction ok I waited for 30 minutes nothing I try it again it said the same thing waited for 1 hour nothing try again nothing . Then I contacted the help option a automatic boot assisted me and it said that looks like I had made too many verification requests to wait 1 hour I waited until the next da To request another withdrawal I waited for the verification Email I waited for 30 minutes . When I was starting to start a conversation with the automatic boot . It took me out of the wallet and it took me where I had to log in I try to log in and it said my password was wrong I try it few more times then I reset my password and the new password went true then ask for 4 digit code I put the code it said it has wrong it wasn’t wrong I knew for sure because I use my husband year of birth I tried many times then I use two other codes that I only use and nothing . So I contacted costumer service by Email I explain the issue and I also mentioned that before I downloaded Bitcoin wallet from freewallet I had a Freewallet wallet account open that I had been using for a 1 year and provided the Email address for each of them. They ask me for the tx hash from the sending side I didn’t understand what the he they were asking for but it’s too much to explain. After I was able to provide the tx hash the bitcoin address and the ID transaction I provided with 2 bills with my bank statement with my id With a picture with intention me holding my id I have sent them everything that shows that I downloaded and created this bitcoin wallet and this funds r 100 mine . They blocked my account on the 4 digit pin code it’s been 7 months now. To make it clear i didn’t have a chance to use this Bitcoin wallet I was only able to send 1 diposit on March 21 2023 it the only thing it was done no transaction’s we’re made . This wallet didn’t have any movement of anything whatsoever ok on September 1 I received a Email from Phillip all will post this Email. It said they had disable pin to provide my Id within the wallet to withdraw my funds. I try to log in in the bitcoin wallet and it says my password was wrong so I reset it and it was successfull I log in with my new password on the 4 digit pin code that was supposed to be disabled it said my account was blocked so the dint disable the pin i sent them a Email and they’ keep saying tha they disable pin on the request account. I sent them Email saying that what account they disable pin to provide me with the details of the information because the account that is blocked and it has been the only account I have been asking them for 6 months to now to unblock is till blocked. They were saying that they aredy unblock one account and know I want them to unblock on other account they just playing games with me. They think I’m stupid and that they going to get away with stilling my money. They think I’m soo stupid that I’m not going to fund out what they did . What they did was that they copied the transactions and information from my other free wallet account and put it in the wallet account in question and this is funny after resetting the password on this bitcoin wallet the one I just downloaded on March 21 2023 wen it ask for my 4 digit pin code I put the pin that I had originally chosen when I created the bitcoin wallet and that it said it was wrong well I put the same pin and it went true they changed the Email address to tha same Email adress that I have for my other free wallet account . And they are traying to say that that’s the bitcoin wallet that I downloaded on March . But see it has the same transactions that my other wallet has but r they the ones that r STP this wallet didn’t have eany transaction’s or movement of eany kind it only hade 1 diposit that I made to this bitcoin wallet address of 2000 nothing else so if they think they going’ to take me as afoul they r wrong . This is the Email address that I use to create the bitcoin wallet from freewallet [protected]@gmail.com ID # 474505

Freewallet- they play on people's trust. I decided to try the Ethereum wallet from Freewallet. At first everything was fine, I was completely sure that the wallet is good. In the AppStore I was convinced that it is reliable after reading positive reviews. After what happened to me I doubt the validity of these reviews, I am convinced that they are bought because after I tried to withdraw my funds I was written that my wallet is frozen. I have contacted support many times, but I have not received a single answer. I tried to contact the police, but the Freewallet administration justified the situation by saying that they seized my assets because of suspicions in their purity. I don't know how to react to complete inaction. I just want to warn people never to use Freewallet wallets if you don't want to get into a similar situation!

I recently noticed that I had received a small deposit in one of the wallets I have registered with Freewallet.org (an XMR wallet). I have had an account with them since 2017, but have only made/received a handful of small transactions since then, all of them under . 2fa is enabled on my account (and has been working normally for a long time).

Yesterday I tried to withdraw the XMR from my Freewallet, and after successfully entering the Google Authenticator code, it said I also needed to confirm the withdrawal via email, so I did that, too. It said the transaction was pending, but when I clicked on the details, I noticed it said "failed." So, tried again, and it played out exactly the same aa the first time. So, I submitted a support ticket.

Support responded a few hours later and said my account had been suspended due to suspicious activity, and I would need to verify my identity in order to re-activate my account and be able to attempt the withdrawal again.

Now, keep in mind the total amount of my withdrawal was for about the equivalent of (US). Flagging my withdrawal and requiring me to pass an identity verification procedure over a transaction is obviously absurd, but to be a good sport, I went ahead and followed the link to initiate the identity verification.

I was required to take two photos of my ID, front and back... pretty standard. I was alsp required to then take a selfie holding my ID and a piece of paper on which I was required to hand write "Freewallet.org" as well as the date and the email address associated with my account. So, I did all that, and it said that the verification was complete and pending review. Once it was reviewed and approved, presumably, I would then be granted access to my four dollars.

I let Freewallet support know that I had completed the verification (because they told me to tell them when it was complete). Then, they responded with a new set of requirements that I was expected to fulfill. This is what is known as moving the goal post. This new challenge required me to take a new selfie, this time holding a new note, which was to read: "Attention! I confirm that I am the Freewallet account owner by taking a photo with this picture.

I also realize that if I am not the Freewallet account owner, I am participating in criminal activity by taking a photo with this picture." Oh, and in my other hand I was told I needed to be holding my phone with the Freewallet app open and my account info displayed visibly on the screen.

Now, forget about the fact that taking this photo would require that I enlist the aid of another person and another phone (to take the new photo). All of that is pretty absurd. But the thing that baffles me the most about this hoop jumping exercise is the fact that it was all triggered by A FOUR DOLLAR TRANSACTION.

They even included a little cartoon example graphic of some poor guy holding up the note in one hand and his phone in the other with a fearful yet ingratiating smile on his face.

Hopefully this is just another fraudulent company stealing from its customers and you guys don't actually think that this policy is the slightest bit sensical (let alone sane).

Enjoy the .

Oh I almost forgot the best part, their response when I refused to satisfy the new requirements:

"We understand that providing the requested photo may be challenging for you"

LOL

What exactly did you do to my money? Why did you transfer my deposit funds to another account? I deposited 14,000 Trons to my freewallet account 43 days ago. After the sudden and unreasonable suspension of my account, now my account balance is not even 10 dollars!

I just checked the address of the wallet where I deposited the funds on tronscan and the balance is not even ten dollars! But it shows fake numbers in the program itself.

Beware

After providing a lot of document and alot of question

They stilll ask for the proof of fund , which is our fund..

Transaction took place on 2018 and gave them... Still ,asking wierd question...and unnessary.. Never had these kind of crazy verification..

My account had 2 step verification, email confirmation and nothing suspicious transaction..

I had provided on 17 aug to your support

"

Screen recording of the chat with the person who i bought the btc

Bought btc from someone on 12.01.2018 time gmt +800 malaysia time 7.xx pm

Transaction happen via the person freewallet transfer to my freewallet.

These should be strong enough to prove that this is my freewallet account and my money...

I had done every effort... And what you had requested.. Stilll unable to get my fund back...

Please unlock my fund so that i can use my fund."

My user ID is Brittles

On an August 19th I made two deposits equaling $350 into my deposit address that I have been using consistently for the past year. I have used this same deposit address for almost every transaction deposit I’ve made into my account. However, on Saturday after making the deposit upon checking, my Freewallet addresses, this address is gone, and my funds have never been deposited into my account. I have wrote Freewallet contact customer service numerous times with no explanation resolve or even a response. How can this be ok?

I have been a loyal user of Freewallet for more than a year, using your platform to manage my cryptocurrency holdings, including Shiba Inu coins. However, I have recently encountered a distressing problem that requires immediate attention and resolution.

My Shiba Inu coins are currently stuck in my Freewallet account, and I am unable to perform any transactions. Additionally, I have noticed that the exchange rates offered by Freewallet are unreasonably high, which has further hindered my ability to manage my assets effectively.

What is particularly concerning is the fact that I do not have control over my private keys, leaving me in a vulnerable position with no means to access my coins independently. This situation has led me to question the legitimacy of Freewallet’s operations, as it goes against the principles of security and transparency that are crucial in the cryptocurrency industry.

I kindly request your immediate assistance in resolving this matter. I would like my coins to be accessible and the exchange rates to be fair and reasonable. Additionally, I urge you to provide clear and transparent information about your platform’s security measures and the handling of users’ private keys.

I understand the importance of maintaining trust and credibility in any business relationship. I hope that Freewallet shares these values and is committed to addressing customer concerns promptly and effectively.

I look forward to your swift response and a satisfactory resolution to this matter. Please provide me with the necessary steps to unlock my coins and ensure that such issues do not recur in the future.

Thank you for your attention to this matter.

Hi, as soon as I tried to move my coins to an exchange, freewallet suspended my account. Then asked me to verify myself which I did according to what they wanted. Then now they have asked for a proof of address like bank statement. Which I provided. Now they are asking for a video of the exchange I use and what wallett address I use etc. This is ridiculous.

But i managed to get chat history with the person whom i bought some btc on 12.01.2018 which is 5++ years ago.

The transaction took place via freewallet to freewallet.

Did the screen recording for that chat which clearly show date and time of the chat together with address and sent it to support.

Acc id is 1cbe9842

ticket ID is 471965

Just a message about my issue / resolution.

Advised there had been something dodgy going on with my account which then got suspended. Contacted them and was advised to send driving license, bill with address and photo of me holding the piece of paper and my phone with account number. Completed. Then asked for proof of funds going in to the account, completed this, asked for video of accessing the sent report from other crypto platform. Then asked for live Skype call to advise pretty much everything already provided? After a week of last request contacted them for update, advised that could not give specific timings, later that day email advising could no longer provide service and to remove funds. Whole process took about a month! Happy that I have access back to what is mine, was not mine for sometime as no key not your possession, learnt this the hard way.

I am happy with the security kind of as would not want to to simple so that if an account had been breached someone could walk off with my funds. It would be better to advise of all steps/ hoops to jump through could be given at the very beginning, they know what steps they want you to do. Just tell us so we can do this quickly and get our funds back quicker. Also video of accessing report was pointless as Skype meeting did the same thing? I was given assistance the whole way through via a friendly helpful member of the service team, but not being provided a list of all requirements at the beginning just unnecessary slowed the whole process down, read so many reviews about people not getting results or being asked for the same documents as being lost etc, did think I was not going to get access to my funds back!

Am very happy currently as I have back what is mine which again honestly did not have much confidence due to scathing reviews. Maybe a little blindsided due to being happy having back my funds. I just think the whole process is slowed down for the purpose of them making money off of my crypto, I had a few ether which can now be staked so thinking maybe this is what they did with mine and delaying it so they could unstake it, again not sure. Currently happy with the service that I have had but again provide everyone will everything they need to do at the beginning and they won't feel as if they are being strung along and will end up feeling happier about the whole process.

This is kind of a good review in some ways? Keep following their process, keep cool, no point getting angry with them, it makes no difference to them, will only make you more angry. Biggest lesson is NOT YOUR KEY NOT YOUR CRYPTO. Wish I knew this years ago!

You tell me to prove that you are the original owner of the account. As the main owner of this account, I am aware of all their transactions and documents. I am sending you all my documents. I did everything you said. I gave you the smallest and most private details of my account. Several times, I sent you not only screenshots but also videos to prove it. But what is your answer? Every time you tell me that the details of the main owner of the account are needed. You say the same thing every time, regardless of all the efforts I make to the lost my trons.

in a really ridiculous way, you say that it was referred to the technical department, but right after that, you received an email that needs the details of the real owner of the account. I can even log in with the computer I created this account with, but nothing seems to be enough for you.

It's been more than a week and I'm still having problems with my account and verify it :)

They keep saying that the documents have been sent to the technical department, but I don't see any progress. The question that came to me is, what is the reason for me to transfer the money from my wallet to this site and then they tell me that I intend to steal this property :)))) really nonsense, it will definitely be my last experience with this site. If you value your assets, never go to freewallet.

I have provided you all the old transactions and even the hash that you sent with the documents. What makes you doubt?

Your answer is not logical at all, man. I had no objection. I sent all the videos and screenshots. What is the reason for this irrational doubt? What suspicious documents were presented during this process? You just give me an unintelligible answer and ignore all the screenshots, videos and even the transactions that I have sent you in the past three years. what does it mean?

I have had this wallet for almost 4 years, but I usually had little use. A few days ago, I decided to use FreeWallet to manage and transfer part of my Tron, so I sent the amounts from the different Wallets I had to FreeWallet. The same night my account was blocked due to a misunderstanding:) After 2 days, FreeWallet support still did not respond to the tickets registered from my side. The sent trons were worth 1240 dollars at the moment of sending, but with the drop in the value of trons and the inability to transfer or change them (thanks to FreeWallet), it has now reached 1165 dollars. I want to ask the support if you have a plan for the damage you did to my money? :)