Fry's Food review: Membership

Bot saidHello! Thanks for reaching out to us today. Before I can help connect you to an agent, I need to gather some information.at 3/27/2024 9:56:34 AM

Bot saidCan you tell me your first name?at 3/27/2024 9:56:34 AM

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You saidkatrinaat 3/27/2024 9:57:16 AM

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Bot saidThank you! What is your last name?at 3/27/2024 9:57:16 AM

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You saidspillmanat 3/27/2024 9:57:19 AM

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Bot saidkatrina, what is your email address?at 3/27/2024 9:57:19 AM

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You [protected]@gmail.comat 3/27/2024 9:57:24 AM

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Bot said

Please enter your Alt-ID or Loyalty Card Number, if available. If you do not have it, click the Skip button below.

at 3/27/2024 9:57:24 AM

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You said4239021501at 3/27/2024 9:57:26 AM

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Bot saidHi! I am Kroger's Virtual Assistant here to help answer your questions. What can I help you with today?at 3/27/2024 9:57:28 AM

Bot said

Please select an option or type in your question.

at 3/27/2024 9:57:28 AM

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You saidrefundat 3/27/2024 9:57:32 AM

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Bot said

I understand that you have a question about a refund. What can I help with?

at 3/27/2024 9:57:33 AM

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You saidrefundat 3/27/2024 9:57:35 AM

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Bot said

Please select the reason for Refund or type in your question.

at 3/27/2024 9:57:36 AM

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You saidrefundat 3/27/2024 9:57:41 AM

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Bot said

I didn't catch that. Select a valid option:

at 3/27/2024 9:57:42 AM

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You saidrefundat 3/27/2024 9:57:47 AM

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Bot said

I didn't catch that. Select a valid option:

at 3/27/2024 9:57:48 AM

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You saidrefundat 3/27/2024 9:57:51 AM

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Bot saidLet me try to connect you with a live agent!at 3/27/2024 9:57:55 AM

Bot saidFinding an agent...at 3/27/2024 9:57:58 AM

Bot saidHi, my name is Yahsan, how can I help you?at 3/27/2024 9:58:50 AM

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You saidCase # [protected] - can you please give me the status ?at 3/27/2024 9:59:12 AM

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Bot saidSure, please give me a minute.at 3/27/2024 10:00:04 AM

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You saidthank you so muchat 3/27/2024 10:00:12 AM

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Bot saidDid you contact our finance department previously?at 3/27/2024 10:04:29 AM

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You saidI spoken with a supervisor on Wednesday or Thursday last week. She told me I told going to receive an email and phone call about the refund. I never did. I sent a chat yesterday and spoke with another rep and they are the one that gave me the case number and escalated it. I asked if I would receive a call or email and they never responded back.at 3/27/2024 10:05:49 AM

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Bot saidI apologize for the inconvenience. Please give me a moment to speak with my supervisor.at 3/27/2024 10:10:42 AM

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You saidTake your time. Thank youat 3/27/2024 10:12:48 AM

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Bot saidI am still here.at 3/27/2024 10:18:04 AM

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You saidthank youat 3/27/2024 10:18:08 AM

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Bot saidI apologize for the wait.at 3/27/2024 10:25:08 AM

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You saidthat's okay. Take your time.at 3/27/2024 10:25:18 AM

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Bot saidThank you for understanding.at 3/27/2024 10:28:04 AM

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You saidof courseat 3/27/2024 10:28:11 AM

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Bot saidMy supervisor is looking into the issue for you.at 3/27/2024 10:30:51 AM

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You saidthank youat 3/27/2024 10:31:29 AM

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Bot saidOk, I will be having the issue sorted for you.at 3/27/2024 10:34:50 AM

Bot saidPlease stay on the line just a little longer.at 3/27/2024 10:35:10 AM

You saidThank you. I appreciate your help.at 3/27/2024 10:35:30 AM

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Bot saidI apologize for the long wait. I really wish it could've been done in a shorter time span.at 3/27/2024 10:35:46 AM

You saidThat's okay!at 3/27/2024 10:35:53 AM

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Bot saidYou're welcome.at 3/27/2024 10:35:54 AM

Bot saidThis all started because you requested for your boost to be cancelled, correct?at 3/27/2024 10:40:08 AM

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You saidNo. For some reason the boost membership changed. When I initially signed up, I got free same day delivery. In fact, I have had free same day delivery since January of this year. On Feb 9th 2024 was the first time I was charged the $9.95 delivery fee and I have been charged every time since. I want to continue the membership but I want to be refunded for the delivery fees from feb 9-current. Should be 11 orders and I can give you those order numbers.at 3/27/2024 10:42:27 AM

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Bot saidI understand, thank you for that.at 3/27/2024 10:44:40 AM

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You saidI told the supervisor on I spoke with to please refund those 11 orders for the delivery charge and moving forward I understand the membership has changed.at 3/27/2024 10:44:41 AM

You saidYou're welcomeat 3/27/2024 10:44:46 AM

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Bot saidI will be needing your help to fill out something.at 3/27/2024 10:49:58 AM

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You saidokat 3/27/2024 10:50:07 AM

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Bot saidThe last 11 times you were charged were of your last 11 delivery orders, correct?at 3/27/2024 10:53:11 AM

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You said1240818023547236104 - 3.21

[protected] - 3.15

[protected] - 3.9

[protected] - 3.6

[protected] - 3.3

[protected] - 2.29

[protected] - 2.21

[protected] - 2.19

[protected] - 2.16

[protected] - 2.13

[protected] - 2.9at 3/27/2024 10:54:58 AM

You saidHere is the listat 3/27/2024 10:55:01 AM

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Bot saidThank you very much.at 3/27/2024 10:55:21 AM

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You saidyoure welcomeat 3/27/2024 10:56:33 AM

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Bot saidThe template was created.at 3/27/2024 11:01:43 AM

14 minutes ago

You saidthank youat 3/27/2024 11:02:06 AM

13 minutes ago

Bot saidUnfortunately, after submitting the template and contacted my supervisor. I was informed that the fee can't be refunded seeing that delivery fee can't be refunded. But what be done is that you can receive $75 store credit as that is her limit. Is that ok?at 3/27/2024 11:04:03 AM

11 minutes ago

You saidI want a store credit equal to the amount in delivery fees.at 3/27/2024 11:04:44 AM

You said$110at 3/27/2024 11:04:51 AM

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Bot saidOk, I will inform her.at 3/27/2024 11:05:20 AM

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You saidthank youat 3/27/2024 11:05:33 AM

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Bot saidI informed her; however, her limit is $75. Unfortunately, it can't be more than that. This is also way above my limit which is $30.at 3/27/2024 11:06:20 AM

9 minutes ago

You saidThat is unacceptable. $110 is my limit because it is equal to what was paid in delivery fees.at 3/27/2024 11:07:28 AM

8 minutes ago

Bot saidI apologize for the inconvenience. Unfortunately, this is the only way the issue can be resolved. To receive that much is also impossible because you will end up in something we call store credit prison. Your limit is $90 for 90 days. Each ambassador has a limit my limit is $30, and my supervisor's limit is $75. Either of us can't go over our limits.at 3/27/2024 11:09:48 AM

Bot saidShould I have her provide you with the $75 store credit?at 3/27/2024 11:11:01 AM

4 minutes ago

You saidWhatever you have to do to get to $110. I would appreciate it.at 3/27/2024 11:11:03 AM

You saidIf it's $90 now and in 90 days another $20 that will be fine.at 3/27/2024 11:11:16 AM

4 minutes ago

Bot saidI can't provide you with store credit if my supervisor provides you. The only way is to have my supervisor provide you with the $75 or have me provide you with a $30 store credit which is way below your payment.at 3/27/2024 11:13:03 AM

2 minutes ago

You saidGive me the $75 credit but I will not be renewing the membership come august. I am also going to file a form complaint for the membership terms changing.