Fry's Food
Reviews and Complaints

This is not so much a complaint as a notice of termination.
You have precisely two weeks to rescind your new policy of charging customers for receiving cash back on debit purchases, or you will lose this and many other loyal customers for good.

This is not an idle threat. I've spoken to many other customers on this issue, and most of us will be taking our business elsewhere.

Do the right thing.

MY name is Donald Castro I shop @ the Frys on 75 ave. and Cactus in Phoenix Arizona . On 6/17/2019 I had a prescription for hydrocodone and celabrex, I turned in my prescriptions and there were really busy so I told them I would get them tomorrow early in the morning . On Tuesday 6/18/2019 I went to pick up my prescriptions @ 10:30 am, and there where not ready they said it will be later, and we argued about them being not ready, I was a up set maybe louder than normal but did not threaten anyone at no time did not swear to anyone . I told them to email me when I can pic then up .As soon as left a manager named Criss a really big black man 300lbs plus stood in front of me into my face and told me to that I could not get prescriptions any more and to shop some where else in a threating way as he looked down on me. I am a white male 67yrs old 130 lbs a frail man why would he discriminate me and threaten me in my face. I have shopping there for 30 yrs I know most if not all the employees we are very nice to each other you can ask everyone there I cant under stand why a manager would ack this way to a long customer, I spend 150 dollars or much more and 900 in prescriptions do the math do you want me to shop else where .I have a super store Walmart closer to me I have not picked my prescriptions for fear that Criss will do harm to me . I have been tacking hydrocodone for 20 years need it on a daily basis so its been three days with no prescriptions do I have to take the police with me . I would like someone to contact me ASAP before things get out of hand, THX phone # [protected]

I am a Fry's customer in Yuma Arizona. A new policy adopted by our store is closing registers at 9.00PM. The only option for checkout is self checkout. It is hot here. Grocery shopping after 9.00 PM is the most desired time to go. A large order on self checkout is impossible, I tried. Our community is spreading the word and there is a swell of disgruntled customers. By the way, scan and go was a bust at Walmart and its gone. You should learn from your competitors. I am asking my Facebook friends as well to contact you. Please do something sensible and give us a checker.

Thank you
Jaana Noe

Today is 11/22/2017, the time around around 7:00pm, the place Fry's #58.

My name is Alavina Doherty and I am an almost daily shopper at Fry's #58. Tonight I went to buy a few dessert items with my teenage daughter. We were ready to check out in check stand #4 and we were putting our items on the conveyor belt; the cashier was taking care of the customer in front of us and we were readying to be checked out. My daughter asked if she should remove the case of Fry's water underneath our cart, I told her to just leave it there since they have the cashier has the upc code on the round assembly to make checking heavy items and other items much more easily. The cashier then in check stand #5 [older female with glasses] walked over to our register and said, "They have a case of water under their cart". I then told that other cashier that we weren't done putting all our groceries on the conveyor belt...then cashier from #5 basically accused us of STEALING!
I told cashier #5 that I was EXTREMELY ANGRY that she would accuse us of stealing, especially since most of the employees know me since I shop there nearly every day. I told her we were not trying to steal the case of water, we were going to tell the cashier [as we always do!] so she could scan the upc code from above the counter so we wouldn't hurt ourselves and it is easier for the cashier too.
Then cashier #5 said something that stunned me and pissed me off more than you can imagine. She said, "Well, I have seen customers steal much more than just a case of water!" I am a cage manager at Desert Diamond Casino, have over 30 years customer service experience, and I would be fired if I ever said what cashier #5 said to me. I yelled at her to mind her own business and I am so angry I cannot see continuing on shopping at Fry's #58; we expected to spend $20 on dessert but spent $80.69 in total. We also have close family and friends who shop daily at Fry's #58 and we will be telling them of the HORRIBLE treatment we received from cashier #5 and being busy is no excuse for that kind of treatment!
We realize that this store experiences high amount of theft; but accusing customers who always pay for what they shop for should not be treated like those who choose not to. Maybe they should go back to "door greeters" like they used to have in Fry's instead of now using "off-duty" TPD officers and other law enforcement who are on overtime; the employees at each exit were nicer and more efficient too.
Back to what I was saying. My daughter and I went home, dropped off the groceries, and since I was getting madder and madder I chose to speak to the Store Manager who is Larry Russell. He was standing by the self check out with another younger male clerk helping him there. I asked if I could speak to him and he said OK but seemed to be more interested in watching the customers at the self checkout then listening to my valid and urgent customer service complaint. I started to give him the details and he cut me off and said, "I will speak to the cashier and I am sorry for what happened". He didn't even hear from me that the cashier "accused me and my daughter of stealing" before he rudely cut me off. I realize it was a busy time for customers but I am a customer too; and one who was horribly treated first by a rude cashier and secondly by a store manager too busy to listen to what I had to say. He had a helping male clerk with him and there is NO excuse for his attitude and treatment of me and my daughter.
Well, that settles it, I am going to shop at Wal-mart off of Campbell and I-19; I shop almost every day at Fry's #58 and so do many of my friends, family, and relatives. I guarantee you they will not be shopping at Fry's#58 after the way I have been horribly treated by both a rude cashier and a "pre-occupied" store manager. I now see why the customer service has gone bad since the last manager left and his name was Saul; he was much more responsive, willing to listen, and made the customers feel welcomed and appreciated.
It is more convenient for me to shop at Fry's #58, but I will not step foot in that store after being treated so horribly by a rude cashier and a preoccupied store manager. I know what I am saying, I have 30 years of customer service management experience at DDCE.
Most angrily,
Alavina Doherty
11/22/2017

I have paced an order with Fry's company and paid some extra money for two day delivery. Two days later nothing arrived and when I tried to reach Fry's customer service no one replied. On the third day they finally answered and said hat they were not able to deliver my order because I needed to verify it first. That was the most ridiculous excuse I've ever heard but never mind, I verified my order. They said that I'll get it within two days! Nothing again! Called Fry's and they gave me nothing but empty promises and said that this time it will 100% arrive in two days.
So despite that I paid for two day delivery I got my order almost two weeks later! Terrible service! These people are liars!

I have been in this store several times since it has just opened. The first time I went in got milk that was outdated bought two gallons one was good and was not. I also bought potatoe salad in the container it was soured. Next time I went in to get some chicken at about 7p.m. and they only had aboutsix pieces left and no coleslaw. I went again on Sunday and dropped two prescriptions to be transfered to your pharamcy and told they would be ready next afternoon were no ready and then told I would need a coupon no one said when I dropped off that I needed that. Went back to the meat department to get some fish only had three pieces left the girl said she would go get more came back and said fish was spoiled. I buy quiet a bit of grocerys in there weekly but after these experiences I will not shopping at Fry'sanytime soon and I will let my friends and neighbors also know about my experiences. thank you Cindy Moore