Fry's Food
Reviews and Complaints

I stopped at Fry’s after work to pick up bread and noticed the box donuts on sale. Buy one get one free. I thought that was a great deal, so I got two boxes. These donuts normally cost around $4.50-$4.74per box. I was not happy to see them charge $7.29 for one box. They almost doubled the price to make it seem like a sale. I’m tired of stores increasing prices to make it seem like a sale when really it’s not. Not happy with Fry’s at all.

On March 29th of 2023. I noticed you had the 1/2 gallon milk on sale for $1.39. I picked up 2. When I went to check out, I was charged the regular price of $1.99.I have a dandy time attempting to access these digital specials that you offer. Needless to say, I lose out. I went your competitor Safeway a few days ago. I had the same situation as far as accessing the digital; coupons they offered. The clerk mentioned that as soon as I swipe my credit card to pay it will give me the discount. I had already had my Safeway card scanned, Sure enough, when the receipt came out, it showed the digital discount price. For us Senior shoppers who frequently shop Frys, it is very unfair for us to pay the regular price on a digital special when the person in front gets the discount price since they know how to download these digital items. It would be appreciated if something could be done so that us Seniors can also enjoy these discounts.

Today 3/26 Sunday, I could not use an automated phone system so I called the Pharmacy for assistance. For almost 30 mins from 1:30 pm to 2pm I was put on hold immediately without waiting for response, transferred a number of times even to the wrong dept and even went to the front of the store then back to the pharmacy. Could not get RX Manager on the phone either without being put on hold. One who answers the phone is "too quick to put on hold without listening to the customer." Additionally when I was transferred to the front the person who answered sent me to the wrong extension in the back of the store. I have worked with phone systems for a number of years so with my experience I can tell when more training is needed at this store.

We love Fry’s but are completely disappointed in the digital coupons. So many issues and customers can’t get the coupons if there’s an issue with the app or phone. Why not give your customers the discount without having to mess with the digital coupons.

We understand this is a digital age but the process in some situations don’t work properly and the customer is left without the savings. Prompts them to shop with a competitor.

We are tech savvy but this app in their store does not work for everyone.

Today, 3/6/2023, I went to the Fry's store: 7770 E. McDowell Rd Scottsdale, AZ. checkout: 12:46pm

Being a senior, I receive the United Health Care S3 card, and Nutrition Assistance. The last time Fry's would NOT accept my S3 card first, I decided to shop somewhere else. I called UHC and I was told to ALWAYS use the S3 card first. I told the cashier what I was told, and I was told that Fry's changed to a new system.

I STILL ended up paying cash, which there was nothing that I purchased, that was not covered by Nutrition Assistance or the S3 card. On the 3rd try, the cashier realized I had to use the NA card first. BUT, after doing something on the register, he said, "go ahead and swipe your food stamp card again", which I replied, "Thank You for announcing that". Yes, there was a few people in line behind me. Just embarrassing.

I've been a loyal Fry's customer since 1980. I was always treated with respect.

This 'new system' of your company will be hurting a lot of people. I will be changing grocery stores, and I know some others will also, due to Fry's new system.

Hello Customer Service,

Frys has been my grocery store for 30 years! I have always loved the prices and the customer service.

Today, February 27, I experienced the most unpleasant, unprofessional and disrespectful interaction with the 1 self checkout person that helps people, Monica.

I scanned a bakery item marked 50% off and it rang up full price. I pressed the help button, waited a few minutes and I didn’t see anyone on duty. A person came to the area and started tidying up, putting items away etc. She was just unaware that I needed her. That was okay, no hurries.

She returned to her station and I thought she was unaware of my need for assistance. Waving my hand and saying I need help; she came towards me looking annoyed saying rudely and repeatedly

“What do you want, what do you want?”

Her tone was angry. I responded with the issue and she fixed it without a word and proceeded to walk away.

I still needed her assistance because I was buying alcohol and said excuse me, excuse me. She kept walking. I thought she didn’t hear me.

She was helping others and returned to her station ignoring me I thought. I said again I need help again.

She approaches me and I said I needed more help when you were here first but you just walked away.

Angered she says “I have other things to do!” Proceeds to dig in my bags taking all the 5 items out and pushing screen buttons. NOT ONE WORD SPOKEN!

I asked what are you doing? She said “I see you have 5 items and register says 4

This is all being extremely disrespectful and degrading! I saw what happened before she questioned me but I just patiently let her do whatever she wanted.

When she couldn’t figure it out I said nicely well it’s the reduced bread.

Immediately she responded “I DID THAT ALREADY!”

I said well you didn’t put it back in. No apologies no nothing. She looks at me and says “Are you alright?” In a harsh questioning way, not out of concern for my well being at all. I said I’m fine, why did you ask me that? No response. Then she says “I have a right to ask you that if I m selling alcohol.” I said yes you do, but I want to know what I did to indicate that I’m not ok?

Security came and asked if I would like a manager. I said yes because I was shaking, so upset and confused

Manager, Melissa, who listened for the first few seconds responded by I’ll talk with her the first time I explained the first incidents.

As I proceeded she interrupted me repeatedly and kept asking, “is that your only complaint?” More than twice.

The last issue about Monica questioning my well being; Melissa responded once again “Is that your only complaint because I have to get back to my register!”

Interaction with Melissa was like talking to an empty shopping cart. No concern about me, only her register!

Wondering at this moment why I was questioned. I would like a response clarifying this? I certainly don’t want to give off this questioned behavior anywhere else and just want to know.

Im a proud senior retired teacher with a balance disorder and walk with a cane. I suffer from spinal cord injury which limits my movement and mobility.

I guess I am utterly shocked with the way I was treated by the 2 Fry’s employees I encountered today. I feel a polishing up on customer service skills would benefit these employees in order for shoppers to feel comfortable in your store.

You ask what I would like done? I would like an explanation about my behavior and why this happened. I would gladly accept a gift certificate in any amount in order for me to gain my confidence to return to my Frys.

Thank you very much,

Lisa

Being Vegan, as a regular lover/purshaser of Fry's products, it was disappointing to note the Braai style sausages that I recently purchased was rotten. I'm a monthly regular shopper at Checkers Hyper and it's unfortunate to have such a bad experience. I do not have a confirmation of my purchase so I do not need a refund. This is a huge disappointment and I'm hoping it doesn't happen again.

Your Bakery departments are no longer carrying the Carrot Cake slices that cost almost $5.00 each. This is all a recent, with regard to there being no more carrot cake slices. I've checked with all of the bakeries and the managers have told me that the supplier hasn't sent any recently. It's the large blocks of carrot cake that is sliced up for individual sale. I want to find out who to contact so I can find out why they are not sending the large blocks of carrot cakes anymore to any of the bakeries. I've tried to talk to two live chat employees that couldn't even understand the same exact thing typed above.

If I cannot get the information, then can you please email me the contact name for ordering for the fry's grocery stores in phoenix? PLEASE!

I am a long-time Fred Meyer shopper, who moved 5 years ago and am now a long-time Fry's shopper. For the last couple of years I have been unable to log into the Frys website from my desktop. I can access it from my mobile with no problem. I use the Frys website to place orders for delivery and for pickup and to see the latest ads. Regardless of what steps I take - using a different server, clearing cookies, clearing cache, etc I am unable to log in. I've chatted with your customer support many times, and have not received acceptable assistance. Lately they tell me they will send it to tech support and I will be contacted within 3-4 hours. That never happens. I am given a case number, and when I chat to check the status of my case, they tell me that number doesn't exist. Yes, I can use my mobile, but I prefer using my desktop. PLEASE PLEASE PLEASE get me some help! My name is Jeri Wood; I can be reached at [protected]@hctc.com or 360.259.1711. Thank you.

I want to reach out as I am utterly disgusted and damn near traumatized as I cooked what I thought to be an amazing meal for my wife and 3 young boys, only to bite into 1 1/2-inch rusty hook. I'm pissed off, as I think I chipped my tooth and researching this - this is not the first time, as I found the same hook that is shown in other examples from Heritage chicken...

I just don't know how consumers can feel safe when you find a finger sized hook in your grocery bought food protein...I usually don't get uppity about stuff - but this really messed with me...What is one to do and who is held responsible?

I went to return some dishes this morning with the receipt in the pouring rain they wouldn't do it they said they didn't open till 8:00 I told him I could leave them there the man that purchased them as a regular customer here this is the only price that he comes to instead they lied to me and called security and treated me like a criminal. She told me to bring them over to the register and put them back in the card just so she could get me to leave without returning the dishes from a regular customer that comes into the store every week and spends hundreds of dollar bell and I/17 phx az

I am very upset that I came to Fry’s right after work to get my nephew some diapers. The store closed at 9pm and I was there at 8:49 and was not allowed to enter when the trip would have taken me less than 5 mins.

This is not how a company should be ran no matter how large, and it is very sad that now stores close before their designated hours.

Please speak with management at this location, so this will change. If they are not willing to work till the store is properly closed and ready for next day, they maybe should consider another career choice. I understand I’m not the only person and more than likely not the worst complaint that has been sent in, but my heart is hurt and my nephew is in need and has to go without.

The store is located at

542 E Hunt HWY., San Tan Valley AZ 85143

The date this occurred was 12/24/2022