FUNCOM’s earns a 1.0-star rating from 4 reviews, showing that the majority of gamers are dissatisfied with gaming experiences.
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Anarchy Online account unplayable
I am a long-time player of Anarchy Online, and recently my account has become unplayable. I have emailed support, and have an in-game petition, that after several days has not been answered.
How does a character get stuck logged into the server, for a week?
I am not logged in to my account, how am I stuck logged in?
Why are we going on a week and no one has contacted me, or looked into my issue?
When can I expect a resolution for my issue?
Recommendation: This is a great old game, but it's losing it's luster.
Replied
Awful. I paid for a subscription to one of their games
Awful. I paid for a subscription to one of their games. Age of Conan. Probably their least popular game, so I get they don't give it much attention, but they took my money. However, my account never registered premium membership. It's been 2 weeks (2 of the 4 weeks I paid for) and no response. You don't want to pay technical attention to an old game no one plays, that's fine. I get that. But once you take someone's money, your provide them a service or a refund. Otherwise, it's just fraud. Or theft. Either way, Funcom should not be permitted to operate in the US.
The complaint has been investigated and resolved to the customer's satisfaction.
The most likely reason that you have not received premium time on your account is that your payment has either failed, has not completed or you have some other payment issue on your account. Once you contact us directly (since I cannot locate you via the information here) we can assist you better.
Replied
I have come back to the game
I have come back to the game. An it seems that Funcom has broken their password system. You can change you Password to your account, but it won't change the game password. This issue caused issue for me. I feel security is compromised now. With this being said, the Age of Conan Unchained game Funcom supplies to customer has "ZERO" support. They can do Updates to the game but not make it. Where people can Change their password for both Account and Game. Not only that.. the system won't allow you to get ingame on other accounts if you have forgot your password. Honestly this can't be a hard fix for them to do. An they need more support to this game. People do pay for it.
The complaint has been investigated and resolved to the customer's satisfaction.
My apologies you had a frustrating experience with your password. There are actually two passwords for your account and you may have them set differently.
One password is for your account page on our website then there is a separate password for your ingame subscription. Please verify that you are using the right password. You can change your password for either using the "forgot your password" links or in your account settings under "Change your Password."
I hope that this helps!
FUNCOM Complaints 1
Anarchy online/ my accounts
I have had 2 accounts frozen. The first one was banned for no reason at all I can't get them to take it off. I've sent in a lot of tickets still nothing been like 5 months. @nd is my shadowland account they will NOT accept any of my payments despite both accounts being linked to my main full paid account that HAS been paid through Paypal. NOBODY answers the tickets NOBODY responds. Its beyond frustrating. I've already had to contact the BBB, really don't want to again. But it doesn't seem FC cares about the people paying thier bills.
Desired outcome: take the ban off my account and let me pay for my second one
Is FUNCOM Legit?
FUNCOM earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for FUNCOM. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Funcom.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Funcom.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several mixed reviews for FUNCOM have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
We looked up FUNCOM and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
About FUNCOM
Funcom's games are known for their unique concepts and immersive gameplay that captivates players from start to finish. Some of their most popular games include 'Anarchy Online,' 'Age of Conan,' 'The Secret World,' and 'Conan Exiles.' Each of these games has been praised for its engaging narrative, impressive visuals, and smooth gameplay mechanics that cater to both casual and hardcore gamers.
In addition to developing games, Funcom also publishes games developed by other studios. The company has collaborated with several renowned developers to bring their games to a wider audience, ensuring that fans of various genres could enjoy their favorite games on multiple platforms.
One of the things that set Funcom apart from other game development companies is its commitment to innovation and experimentation. The company has been at the forefront of several emerging technologies, including virtual reality and augmented reality. They have also collaborated with other companies to develop new gaming experiences that push the boundaries of what is possible.
Overall, Funcom's long-standing reputation in the industry, coupled with its impressive track record of delivering engaging and innovative games, makes it one of the most reputable and respected game development studios today.
Overview of FUNCOM complaint handling
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FUNCOM Contacts
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FUNCOM phone numbers+1 (919) 882-9547+1 (919) 882-9547Click up if you have successfully reached FUNCOM by calling +1 (919) 882-9547 phone number 0 0 users reported that they have successfully reached FUNCOM by calling +1 (919) 882-9547 phone number Click down if you have unsuccessfully reached FUNCOM by calling +1 (919) 882-9547 phone number 0 0 users reported that they have UNsuccessfully reached FUNCOM by calling +1 (919) 882-9547 phone number+47 22 42 01 02+47 22 42 01 02Click up if you have successfully reached FUNCOM by calling +47 22 42 01 02 phone number 0 0 users reported that they have successfully reached FUNCOM by calling +47 22 42 01 02 phone number Click down if you have unsuccessfully reached FUNCOM by calling +47 22 42 01 02 phone number 0 0 users reported that they have UNsuccessfully reached FUNCOM by calling +47 22 42 01 02 phone numberPublic Relations Manager+47 48 86 71 07+47 48 86 71 07Click up if you have successfully reached FUNCOM by calling +47 48 86 71 07 phone number 0 0 users reported that they have successfully reached FUNCOM by calling +47 48 86 71 07 phone number Click down if you have unsuccessfully reached FUNCOM by calling +47 48 86 71 07 phone number 0 0 users reported that they have UNsuccessfully reached FUNCOM by calling +47 48 86 71 07 phone numberCMO+47 92 22 55 40+47 92 22 55 40Click up if you have successfully reached FUNCOM by calling +47 92 22 55 40 phone number 0 0 users reported that they have successfully reached FUNCOM by calling +47 92 22 55 40 phone number Click down if you have unsuccessfully reached FUNCOM by calling +47 92 22 55 40 phone number 0 0 users reported that they have UNsuccessfully reached FUNCOM by calling +47 92 22 55 40 phone numberCFO
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FUNCOM emailserling@funcom.com98%Confidence score: 98%Executiveolav.sandnes@funcom.com98%Confidence score: 98%Executive
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FUNCOM address1101 Slater Rd STE 130, Durham, North Carolina, 27703-8447, United States
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FUNCOM social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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