Future Shop’s earns a 3.3-star rating from 63 reviews, showing that the majority of electronics consumers are somewhat satisfied with their purchases.
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defective I-pod
We bought my son an Apple Ipod for his birthday two years ago for $400.00 and change and at about the two year mark the headphone jack stops working. He can only hear the music out of one side of his headphones. So, having bought the extended warranty from Future Shop we brought it back to the location where we purchased it and asked that it be fixed. Two weeks later we received a call that the problem was with the hard drive and that the reason there was a problem with the hard drive was because there was physical damage (a small dent in the back of the Ipod). We picked up the Ipod and took it home over Christmas. Then decided we would bring it back to discuss the fact that there was nothing whatsoever wrong with the hard drive. The electronic portion of the device is just fine -- it scrolls, displays all the menus, plays the music etc. By that time the warranty had expired but the woman there said because we had brought it in before the expiry and that the problem had not been addressed correctly she would send it back with a note to ignore the hard drive and just to replace the headphone jack. We recently received the Ipod back again but nothing had been fixed. When we returned with the Ipod a third time we were given the runaround by the manager and counter personnel who said that there was nothing that could be done. The original diagnostic was correct and the warranty was now expired anyway. As we complained further we were greeted with blank stares and then as I further explained that the hard drive was fully functional and that what we were experiencing was a mechanical and not an electronic problem she said that *we* had caused the problem by jiggling the headphone connection inside the jack. Future Shop extended warranties are not worth the paper they are written on. Anything will be used as an excuse not to address the problem and managerial staff are clearly trained to let you rant until you run out of breath and then leave you fuming at the desk.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bait & Switch
Future Shop offered to support the Princess Margaret Sweepstakes 2009 by providing some electronic items.
Admirable, but wait a minute.
When it came time for the prize winners, of which I am one, to pick up the prize from the store the item offered was not the item listed on the winners letter.
In fact it was an inferior item without all the features advertised.
What a rip off...not for me, but this "bait & switch" crime is against the good people at the Princess Margaret Cancer Research centre.
I sure won't enter their sweepstakes again and I'll be sure all my friends know how this develops.
###...I actually expected them to try and "upsell me" into a bigger more expensive item.
Never considered they would pull such a low act as a bait & switch.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dealing With Poor Customer Service
All companies are only concerned with their bottom line. All companies have very poor customer service representatives. My advice:
1. First try to settle the matter with the company’s CSR. It will not do any good but you have tried.
2. Be polite but firm.
3. Ask for the name, number and state the CSR you are talking to is from. If you are transferred to a foreign country ask to speak to a CSR in North America.
4. Keep written copies of all your correspondence. Insist that all replies from the company be in writing. Good luck on that one, companies don’t like to leave a paper trail.
5. If you don’t like writing, record the calls, advise the CSR that you are recording the call.
6. If you have an attorney and three-party calling, arrange to have your attorney on the line before you call the company. My attorney advised me that you are not required to inform the CSR or company that another person is monitoring the call .Keep copies of all of the bills you receive. The eventual lawyers, FCC, BBB and state attorney general will want copies of all of your paper work.
7. File a complaint with the FCC about your cell phone carrier, it won't do any good, but it's on record.
8. If it is not a cell phone carrier, file the complaint with the FTC, or whichever of thousands of government agencies that handle your issue.
9. Please realize that all government agencies are overworked and have been paid off by lobbyist.
10. Join any class action lawsuit against the company.
11. File a complaint with your local Better Business Bureau.
12. Contact your state attorney general.
13. During this prolonged economic rough patch all companies are out to make money anyway they can.
14. Join any class action lawsuit against the cell phone carrier. The lawyers will take the bulk of the settlement after years of ligation. When the company finally settles they will pass the cost of the settlement onto their customers, write if off on their taxes or both if they can get away with it.
15. Do this with any company or service you are having problems unresolved problems with that company or service.
16. I realize this is a lot of work, but it’s the only way to get things to change. Don’t expect overnight results, they won’t happen.
I give you this advice at no charge.
RH – New Mexico
NO DELIVERY
NEVER, never never buy from Future Shop website again.
Here's the story: My wife and I purchased a 2100$ 52" TV Bravia Z-series through the Future Shop website (futureshop.ca). We pay for the item and then we wait.
We get a confirmation date for delivery and we accept. My wife takes a day off to wait for the item (since they have a window from 8am-6pm). Around 3 pm we started to worry, we called and they said it's probably late. Around 6 we called again and they said it's late so we should wait until 9pm. Nothing. We called again and asked what's happening...
Ever since that fateful day when the shipment did not arrive, we have been on a nerve-wrecking trip. Every day we call and every day we get a different answer: TV delivered to someone else by mistake (imagine how we felt), TV still in warehouse, TV on its way; and each time a request to wait another 2-3 days. No matter how much we wait it seems to never be enaugh.. how much does it take to figure out where a damn TV is ?
The customer service is very rude, they don't treat you as a customer but as another "idiot" calling that day making their life unhappy. Could NEVER speak to an upper management and the representatives are powerless they cannot do anything for you except to wait. They cannot access the tracking numbers of the shipping company, only managers can, and managers are NEVER available (when I say never I mean never = called at least 8 times in 5 days and they refused/denied me to talk to a manager to find out what's going on).
We feel robbed of 2100$... Every day I think that Future Shop robbed us of 2100$ and there is no end in sight. They say they're running an investigation to find out where it is; and we wait.. and we wait... and we still wait today.
Horrible experience, would not recommend to anyone to buy from Future shop website. If you can hand-pick the item from the store and take it home, ok, otherwise chances are you will live to regret it like we did. Will never do business again with Future Shop.
The complaint has been investigated and resolved to the customer’s satisfaction.
My story is a bit different. Order online on Dec 16, 2010. CC is billed on Dec 20 2010. TV is delivered on Dec 21 2010. So far so good. On Dec 22 2010 the TV develops a defect. On Dec 23 a Samsung rep comes over and determines that the LED Pannel needs replacing. First contact with FS for an exchange but i find out that an exchange is not possible. Return and repurchase is the policy. It is now Jan 22 2011 and I am still waiting for them to pick up the defective TV. Spent many hours on the phone and always the same run around. The delivery company is busy. You will be contacted within 48 hours for a pick up date/time. We will honor the return because it is defective... bla bla bla... 3 weeks later and it is still sitting in my living room. I tried to return it at a local store on Jan 19 2011. They did not let me because the 30 days have passed as they count it from the time it was ordered (dec 16) and not the delivery date (dec 21). I hate this company.
omg! I ordered a plasma television from Future Shop.ca on December 25th. Today is January 11th and still no TV. I am sick of these people. They lie and will tell you anything. After reading these complaints, my only option is to call my credit card company and have the money refunded to my account. If the case I will pursue Future Shop through the BBB, consumer protection, and GE a televised program here in Montreal which goes directly after the merchant in order to make a change. I want compensation for the (over 25 hours that I have spent over the phone looking for my television) They charged my credit card on December 25th, and assured me an approximate delivery of dec 28th, on jan 5, (after the holidays so everyone is back at work) they show up with having called to tell us what time they would be there. I missed the delivery and now am held prisoner to their horrible delivery policies and system which is rotten. What a horrible experience. I definately agree with everyone who h as posted and strongly agree that the more that we complain perhaps we can put these crooks out of business!
The president or CEO should really intervene because the image of these two stores, future shop, and best buy is rapidly deteiorating. I work in a call center and know exactly how it all works, however, our reps WOULD NEVER nor would our company every put a client through this type or ordeal.
MORAL OF THE STORY; DO NOT BUY FROM FUTURE SHOP OR BEST BUY unless you want to be abused.
Wow I wish I had read this before I ordered online. I ordered a 60" Plasma on Dec. 31/09. I was charges on the first of January and as of Jan.28/10, No t.V. Over 20 Hours on the phone. Only when I called to get a refund did I get a manager (after repeated attempts) to call me. Promised I will have a delivery date in 24 hours. But from what I read here, a delivery date don't mean squat.
Recommendation: Avoid Futureshop like the plague.
dellene,
Don't bother calling Future Shop. Scaring them by threatening to post and complain on the net doesn't even faze them. They just don't care because between them and Best Buy (same company), they have 90% of the market.
Instead, call your credit company's Dispute Department, explain the situation and ask for a refund. They will go after Future Shop. In the mean time, your credit card company will give you a temporary credit.
I did this and FS responded the very next day by refunding my money. Still no TV, but I learned a valuable lesson and at least I now have the option go buy a TV from somewhere else.
www.futureshopsucks.com has countless posts of FS customers who have been scammed.
Good luck!
Interesting. We bought an LG TV on Dec. 24th. Delivery was scheduled for Dec. 31st. NOPE. Multiple calls have resulted in esacalation, something will be done, blah blah blah. We received a call on January 7th at 12:22 pm advising they would be delivering the unit at 12:30. Well, we had no clue this was going to happen and were at work - heard the message after hours. Futureshop staff gave me a stupid $10.00 credit for my problem, at least they said I would get it. I call and call and get the same response.
One rep gave me the name of the delivery company in Nanaimo - doesn't exist. So last night I sent an e-mail stating I am going to VISA and to other sources to complain.
It is now Jan. 14/10 - no TV, no contact, nothing. Guess it is time to make my regular call to Futureshop...AND I HAVE TOLD EVERYONE I KNOW etc. THAT THEY SUCK.
Wow!
I ordered the exact same model TV to arrive on Dec 21st. Like yourself, the shipment did not arrive despite several phone calls to the FS customer service centre. Everytime they had the same answer "don't worry, please be a little bit more patient. They have until 9:00pm to deliver the TV".
Since then, I've made at least 4 phone calls a day to their call centre. All I get is the run around, " we've put the order on 'escalation' and someone will investigate as soon as possible. I apologize for the inconvenience and if I was in your situation, I will just be as frustrated. Please be a bit more patient, we need 24, 48, 72 hours to investigate. Sorry, I cannot give you a refund until this is investigated".
Finally, today, Christmas Eve, my wife got so angry she started yelling at one of the poor call centre reps to the point where the rep was almost in tears. She finally admitted that the TV is not in stock and promised us a refund. This refund will now has to go to another department for approval... We'll see how long this will take.
Basically FS's is selling products which they do not have. They advertise that it is in stock so that they can charge your credit card immediately. They give false shipping dates and not ship the product. The poor employees at the customer service centre in Sault Ste Marie take the brunt of all the complaints, but that's where it stops. No one investigates and in my situation, it is outright fraud.
Once they have your money, you basically have few choices. Their call centre reps are professional trained to outright lie to you. That's because their policy is to charge your credit card when the item is shipped. In my case and yours, they charged our credit cards knowing that the item is not in stock. The reps can see that on their computer display, but will never admit to it.
Another route I will take is through my credit card company's Dispute Department.
It's holiday season, didn't need to go through all this, obviously I wasn't the only one taken in by this scam.
Merry Christmas Buyer Beware!
CUSTOMER SERVICE
JOSEPH approaches us to assist in buying a laptop, he actually recommended a cheaper laptop - which I thought was nice for a change, he did tell me that for what I use my laptop for it was not necessary to go with the more expensive one that I had originally been looking at. I was pleased that he did show us one for $549.00 and I made my decision. Of course he went through the process of trying to sell me all the add ons, promotions for software, anti-virus etc. Which I understand is part of his job. I told him no, as my boyfriend and I had alternate plans for and anti-virus and simply just not interested in anything else. We arrive at the counter where he begins to explain the warranty. I know all about the warranty- In the past year we purchased our T.V, HD DVD, a BLUE RAY and a desktop computer not to mention countless dvd's and games. We purchased a warranty for the television, it was really expensive and if ever we ran into a problem of course we wanted to be sure it was covered. When I refused a warrenty for the laptop, JOSEPH doesn't like this - I let it go because I do know that it is his job to stress how important the warranty is - But I do not want it, and I won't be convinced, I'm willing to take my chances but he still doesn't take no for an answer. He starts to get huffy, and he's starting to treat us as if it's completely foolish to not purchase this 2 year warranty. He pulls out his phone and does some calculations, telling me that it's only $22 more dollars a month for 12 months. ONLY?! We decline AGAIN - He does some more calculations and tells us, we can stretch the payment w/ no interest over 2 years for an extra $100.00 and then purchse the warranty and it's only $11 dollars a month for 2 years? WE SAID NO JOSEPH, at this point my boyfriend says "We said no, please just ring the damn thing in". Joe's not done, he proceeds to ask if we know how many computer repair shops there are in the city? He is full on arguing with us at this point. He says, "because computers break a lot more than tv's" (making reference to us buying the warranty on our tv but refusing the for the laptop) He tells us, laptops overheat, lightening could strike our house while it's plugged in, and goes on and on My boyfriend eventually cuts him off, "NO MAN, ARE YOU SERIOUS ..HOW MANY TIMES DO WE HAVE TO SAY NO, JUST LET US PAY FOR THE DAMN THING" When Joseph begins to argue again, and we've been at the counter now listening to him for over 10 minutes, we decided to leave. We no longer wanted the laptop and we sure as hell did not want to give him the sale. I'm disgusted. I understand stressing the warranty - but NO MEANS NO. Is it part of the job description to make the customer feel stupid for not wanting the warranty? I know they have to push it but when is it too far? I definitely feel that he crossed the line. We will purchase our laptop elsewhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
I placed an online order for a Sony Tap 20 on March 15th 2013 and their policy says if the item is in stock, it will be shipped next day, it was in stock at the time of my order.
I placed a call I believe March 19th after the weekend to find out why my order had not shipped and was told there was a system glitch and that my order had been elevated and someone would contact me in 24-48 hours
After not recieving a call by March 22nd end of day I called in again, got an apology for not getting a call back, and was told my order was again elevated and that I will get a call in 24-48 hours, I spoke to a manager and explained I use this computer for work and am losing income, she offered me $120 off for my trouble which I was happy with after she assured me this issue would be resolved shortly.
After not recieving a call back again I called in on the 27th of March, I spoke to a manager again and she told me the order was shipping tommorrow
Now it is April 2nd and the order has still not shipped, I spoke to a customer service rep who told me that my status was elevated again.
Now to me enough is enough, how many times will I be told my status is elevated and recieve no call back as they as supposed to, to keep me informed, how much more time and money will I have to lose to recieve my computer that I use for work? It seems I am being taken by a carrot and string approach, just wait a little longer it will be there... its now been almost 3 weeks without a computer. The kicker in this matter is the item is still in stock, why can a new order not be made and get it shipped out!
To date I have lost thousands of dollars of lost income, if I would have known 2 weeks ago that it would take this long then I would have canceled and gone somewhere else. I have placed 4 calls into customer support when they are supposed to be getting back to me. I am extremely displeased with the customer service I have so far recieved, as well as dissapointed in what I am being offered to fix the problem, its quite apparent that they can elevate my order status as much as they want, it does nothing.
Beware buying online from futureshop and best buy (same thing), when something goes wrong in your order, you will be stuck in limbo for what seems an eternity.
future shop is such a scam
bought 170$ in gift cards..went to use them..and were at zero dollar balance...had the recipt and everything but yet they insisted we used them already..even though the number on the back was scatched off by their OWN EMPLOYEE THAT DAY
future shop needs better training, better managment and needs to learn that costumers are their first priority
but then again..no wonder these poeple are working at future shop...their brains are so small they cant get anywhere else in life
Fraud @ Future Shop
I just sent the following to Future Shop:
Howdy,
On Sunday, October 25th 2009, I went to a Future Shop store located in Heartland Town Centre of Mississauga, 5900 Mavid Rd.
I wanted to buy a 46" LCD tv with 120hz, ranging between $1100-$1300. A sales rep named Arun was helping me, he had great attitudes. After some presentations from him, one of his coworkers happened to push out a Samsung 46" LCD in a box that is not on display. He happened to pass by us, and told me that it's the last one left in store, that' it's a Samsung of 700s series with 240hz, and that it's only $1700.
Arun continued the selling for this product. He confirmed that it's Brand New, that it's a 46" Samsung LCD of 700s series @ 240hz, and that it's a really good price at only $1700. He told me with lots of passion (well hired). That got me interested as I know something like that should cost around 2k up.
I couldn't see the specs written on the box, so I asked Arun, to show me the specs on the computer, just to be safe. So he went to one of the computers on display, and opened up this product on the Future Shop site. It was this one:
http://www.futureshop.ca/catalog/proddetail.asp?logon=&langid=EN&sku_id=0770HDS0010121225&catid=
It's a Samsung 46", 700s series, just like the box says. I saw the specs, and he kept repeating with passion about the 240hz, 150 000:1 contrast ratio. The site was still displaying $1999, so he again repeated what a good deal it is to get it at $1700.
I asked if he could get me a better deal, because it's still much higher than what i was orginally planning to spend. He showed me this tv table for $399. He said that he'll try to get it free for me, along with the $70 that i would have to pay for the 1-year-no-payment-admin-fee.
Finally, after spending 1 hour at his computer to get my info, talking to his manager and making my Future Shop card, i got nothing but just a $35 off my admin fee. Since Arun was nice, and that it was a really long day, I just bought it.
I went through a lot of hassles to get a van to drive it to my new vacant house the next night, it is not close to where I'm currently residing. My Fianée and I, 2 tiny people, took a lot of effort to transport and unpack it. Finally, that Monday night, it was set up. Woohoo.
Then that's where I noticed the stand looked kind of different from the website.
The next morning, Tuesday 27th, after an hour of research on why the stand is different, I realized from my bill that, I was sold the model LN46A750, and that what Arun has been presenting to me was a LN46B750. The difference is that,
it's only a 120hz, 50 000 contrast ratio with a stand that doesn't turn, instead of a 240hz, 150 000 contrast with a stand that turns.
I was really mad. Because something like that, could have easily cost me [protected] at your own store, not 1700.
I trusted Future Shop's sales rep, and even took the effort to confirm the specs on a computer with him. And later i noticed it was an open box too! Not brand new like he claimed.
That Tuesday evening, I went to that Heartland Future Shop again, looking for Arun. A guy from his department who's really nice too, said that Arun is not there. He listened to my concerns and felt bad for me, but he couldnt' do anything because Arun was not there, his department manager was not there, and the store manager was not there. That's what he claimed. Scary store. That was hard to believe, especally because they seem to need a manager whenever the sales rep needed to deal better prices. But I let it go and asked for their schedule. He said the next day, Arun works 5-9, and the deparment manager of home theater works 1-9.
The next day, wednesday oct 28, i called at 1:30 to talk to the Department's manager of home theater. He rep says he's not there yet, asked me to call back at 2:30. So I called at 3:00, finally he responded. He was not a nice one.
I mentioned about my 700s series Samsung, and he immediatly asked if it's an A or a B series. So he is well aware of the differences. I told him my whole situation.
The manager on the phone said if I don't like it, I can just return it. I asked if that's it? I went through so much troubles because you guys made a mistake or lied to me. He said he'd have to listen to Arun's side first, and he wont' be back till Friday. Then I said, what? your guy told me that Arun will be here tonight(Wednesday) from 5-9. He pretended to double check and then said no, it will be Friday. He said that even if Arun is wrong, it's Impossible that they'd exchange it to the LN46B750 for me, and that if I don't like it, I can just return.
Wow, I expected much more from the reputable Future Shop. I went back to futurehop that night around 6. Arun was there, so another lie...
So I talked to him. I said: Arun, remember you sold me this Samsung 46" 700s series? He said Ya, happy with an innocent look. Then i said remember how you said it's a 240hz. He interrupted me there immediatly, and said "I never said it's a 240hz". SO he is Well Aware of the situation, as he didn't even have to ask if it's an A or a B series. I kept talking, and reminded him that he even took the effort to bring me to a computer to confirm it's a 240hz with 150000 contrasts. Then it "clicked", and he said: " Oh yeah, i"m so sorry etc ". At least he admitted, which made me feel better.
But what sucked is, he couldnt' do much either. He went to deal with his manager. He came back and told me, this LN46B750 is selling at $2199, and we'll sell it to you at $1899. Oh my goodness. That's another lie! I told him, what are you talking about? Go to the site with me now! LN46B750, is sold at $1999 not $2199, and it's not even on sale. He giggled and said "well that's what my manager said". On top of that, (i didnt' say this), I knew the $100 off is simply from the coupon that anyone gets if they purchase over 1k during that 3-days. I'm not compensated at all from this fraud or mistake.
So I simply tried to return. But my bad, I forgot to pack the controller, and had to come back the next day to do it. Telling you this just for the sake of completeness.
But you see how much I went through right? 4 nights at futureshop, borrowing a van, and all the transportations involved, on top of this mental stress and time consumption, just because of the huge dishonesty of this home theater department at Future Shop of Heartland Town Centre in Mississauga.
Have I not noticed the stand difference, I would have paid so much for nothing, and incorrectly brag to others about this "good deal" I got. If it was someone else who's even less literate with electronics, he/she would have been tricked.
This is a really serious issue for a big company like yours.
The use of dishonesty, deception. or false representation in order to gain from your consumer is considered Fraud.
I was planning to get my appliances for my new home from Future Shop too, but I'm really reluctant now.
The managers there didn't do anything, but just lied or hid or just stayed defensive.
I have never filed a complaint before, but this one is just too much.
A number of forums and I with my Fiancée, friends, coworkers, and family members will be looking forward to your response about this. I hope correct actions will be taken and that fair compensations will be given as well.
-----------------------------------
[My receipt and account info]
-----------------------------------
Thank you for your time, your effort will be greatly appreciated.
- Jack (Cheung Shing) Wong
[Phone Number]
The complaint has been investigated and resolved to the customer’s satisfaction.
You are right, Futureshop also like ordinary seller, no atitude, wasting your precious time . Now a day they are pushing you to go out if you are returning goods within the limit.
Some staff are inentionally wasteing your time, Once you pass those return policy days. they can't change their colour and treat us like we are bagger.
Futureshop management should read these comments and take necessary action on those staff.
LG 3 yr warranty also sold by Future Shop
Future Shop is selling 3 year extended warranties on LG Electronics, when LG Electronics has a 3 year warranty on their monitors.
I had a monitor totally shut down, and needed replacement. Future Shop sent me out the door to go to LG Electronics somehow and get them to do what they could.
They basically sent me and a useless monitor out the door, with no phone numbers, etc. A salesman at the grande prairie store told me that they have a problem with LG. I wonder what LG thinks about that bad reputation that Future Shop is giving them. I asked a salesman why they would sell a LG Electronics monitor with an Acer (which was bought out by Gateway) CPU desktop computer, and before he could answer another salesman asked me if he had sold me the system. I replied that it doesn't matter which salesman sold the product, because they all work for Future Shop. Very weird of them to try to shift the responsibility to someone else, as if they have a say at all, they all seem to say what it takes to sell the product at any cost. To us, the consumers.
I am afraid to buy anything from that company. Too risky for me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fraud
I buy a laptop for university. The sales person is insistent that I buy the insurance plan with it. He mentions how the insurance plan will cover all sorts of damages to the laptop, how there is a toll free number to call for assistance, how ppl will come to my house to fix it and how after 3 repairs I will be eligible for a new laptop. Anyway we purchased the 3 year insurance plan believing the sales person. The laptop worked fine initially but then started having problems. It turned out that the hard disk was faulty and had to keep on being replaced. In one year the laptop required 3 hard disk replacements, 1 heat sink and fan replacement and is currently with the store.
The insurance policy clearly states that after 3 repairs the customer is eligible for a replacement. However the ppl at futureshop dont seem to understand it. At first they mentioned that I did not have major repairs hence they dont count. I went to their office and showed them proof of all the repairs done. Then they come up with a story that these repairs dont count as repairs if they happen within 90 days of each other. No where on the insurance plan does it say anything of this sort. They keep making up BS as they go along.
The customer service people that I called from the phone were actually nice and advised me to talk directly to the manager. But the thing is that whenever I leave the manager a message, the technician replies back to me saying that he is trying his best (when actually he is doing nothing). Now when I call him he tells me he's with a customer and they he will call me back. I am still waiting for that call.
Enough is enough. They dont seem to care about customers. I have school starting tomorrow and a laptop is a necessity. I am not going to let this go. Its not just about the laptop now but rather about principle. They should not be selling crap if they cannot follow the policies that are attached to it. I am not going to let this go!
The complaint has been investigated and resolved to the customer’s satisfaction.
Futureshop is DEFINITELY A SCAM. I bought a netbook, the seller said he will give me 2 years free extended warranty. I was so happy to hear that, that I didn't even bother looking at the receipt and just swiped my credit card off. And of course, when I have my credit card bills a month later, it's too late for me to do anything. UNTIL TODAY I SWEAR I WOULD NEVER SPEND A SINGLE PENNY ON THAT F***** SHOP ANYMORE.
future shop is such a scam
bought 170$ in gift cards..went to use them..and were at zero dollar balance...had the recipt and everything but yet they insisted we used them already..even though the number on the back was scatched off by their OWN EMPLOYEE THAT DAY
future shop needs better training, better managment and needs to learn that costumers are their first priority
but then again..no wonder these poeple are working at future shop...their brains are so small they cant get anywhere else in life
Product Service Plan
I bought a digital camera in July 2006 and paid an extra 35% for the product service plan. The representative in Future Shop convinced me that the plan covers everything. He even told me that if there was a problem with the camera that cannot be fixed, they would replace it. I was very happy to hear those comments and paid for a 4 year product service plan. One day, when I was taking a photograph something strange happened to the LCD which looks like a scratch but inside. I was just taking a photo! I brought it to Future Shop and they shipped it for repair. But they didn't fix it with the reason being "it is a physical damage". However, they told me if I pay 40 CAD they will fix it!
It's funny, I paid quite a lot for the service plan 3 years ago but they don't fix something that is worth 40 CAD.
It is a marketing strategy I guess, but beware.
The complaint has been investigated and resolved to the customer’s satisfaction.
future shop is such a scam
bought 170$ in gift cards..went to use them..and were at zero dollar balance...had the recipt and everything but yet they insisted we used them already..even though the number on the back was scatched off by their OWN EMPLOYEE THAT DAY
future shop needs better training, better managment and needs to learn that costumers are their first priority
but then again..no wonder these poeple are working at future shop...their brains are so small they cant get anywhere else in life
PSP Extended Warrantry
I have a PSP warrantry on my LG Plasma (paid $2687.27) and had 1st repair done in 2007, 2nd repair in March which took Universal TV [protected]) them 2 attempts to repair the same Logic board and the issue wasn't repared. The tech asked me not to make any claims within the 6 months period because he wont get paid for labour. The first repair in 2007 had 2 boards replaced and problem was fixed until this year in March. I guess the Tech knew this repair doesn't solve this issue 100% that's why he had asked me to wait for 6 months for a new claim.
So now I could not resist and made a claim again...Universal called and booked a repair appoinment for May 30 12-4pm. Then Universal called 1 hour earlier to say they would pick the tv up to repair at their service center.They dont consider any repairs on site. They dont have the parts on hand...then why even book a repair time with me. My concern was they should come in and do a repair and if the problem is still there then they can take it away...not assume right was without even looking at the TV. I have spoke to 2 PSP Reps named Sue and James and no help at all. They said they cant do anything for me and I'm on my own. So I had wasted my money on buying this PSP thinking it's peace of mind for so many yeas but it's more like Headache. I want to get this resolved, I had enough of this run-around.
The sales guys at the store mislead customers regarding the Repair warrantry.
The complaint has been investigated and resolved to the customer’s satisfaction.
return policy
I buy a laptop from Future shop in Nov, 08. After 2 months it start giving problem as screen start getting black out when i start it. I went there and they use to fix it but when i go back home it has still same problem. ON 2ND MARCH i went there and explain the situtation and i was told that they are now sending it back to HP for repair. I was told that if we are not able to fix it in 60 days we will replace it with new one. Now as of today its almost 80 days i haven't get my laptop. Every time i go to future shop i get a new story and now they are telling me that unless we get the old laptop back we can't replace you with new one. Infact they told me to but a new one till they get old one back.I had shown them their policy which is clearly written on the slip " If we are not able to fix within 60 days we will replace it with new one."
Every time a new face comes in front of me and he/she told me i am the incharge and now onwards i will be taking care of your case.Althogh the store manager is there i am not allowed to talk with him.
Kindly help me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi there,
I have had a very unpleasant encounter and I would probably feel better if I could vent it out...
I purchased a TV on Boxing Day Dec.26 at the Future Shop on 3828 Highway.7 Markham Ont. Right after I completed my payment, my daughter called me that she bought one for me already and I immediately went for the Customer Service and requested for a refund (I was the only customer at the counter and no one behind me) but was told that I have to come back after Dec.28 and that the unit needs to be picked up from the Store. Fine, I respect their policy. Given that without this unreasonable policy, there’ll be a 3-win situation
Store can have this hot item sold quick and easy
Employees at the back didn’t have to move the unit to the loading dock for Customer to pick-up
Customer will not have to take it home then bring it back again for refund
In the morning of Dec.29, I brought the TV (wrapped/strapped/unopened) back for a refund. I was first in line but was stalled by the Manager (I guess) and explicitly hold back my receipt and let other customers behind me go first. The manager instructed an associate from the TV department to open up the box checking for damages. The associate did query his supervisor that is it necessary to check into the box since it’s wrapped and unopened, but was told that the unit might be damaged during transportation. I questioned why I was not asked to check the unit upfront but now responsible for damages but not answered.
Despite refund was in order,
My question is:-There is no notice posted to alert customers to open up wrapped box and check if the brand new item is in good shape before bringing it home. What if the unit was already damaged in the course of the shop’s warehousing, transportation ... which the customer is not aware of but responsible for? Obviously the Manager was NOT going to process my refund and hold me liable if the unit was damaged. I believe this is totally ridiculous and unacceptable.
I emailed them twice but till now nobody care to give me an explanation.
They are sitting there just to have their commission made nothing more. They dont care about anything they just want to sell and make money and go for drink later. The group is so big the top management is least bother as the competitors (BEST BUY)just bought them so they have no worries. The reputation in UK is so bad for Best Buy that people prefer paying more but not to buy from Best Buy. Its point of worry for the group. I have seen big groups falling and closing down with bad customer care and they will be soon going down too
future shop is such a scam
bought 170$ in gift cards..went to use them..and were at zero dollar balance...had the recipt and everything but yet they insisted we used them already..even though the number on the back was scatched off by their OWN EMPLOYEE THAT DAY
future shop needs better training, better managment and needs to learn that costumers are their first priority
but then again..no wonder these poeple are working at future shop...their brains are so small they cant get anywhere else in life
Fraud sale
I went to buy a laptopat future shop at Winston Churchill store. I used my Debit card ot make the purchase but the card was declined...however when we came back i realised that the payment actually went through & there were 2 transactions done. I lost approx. $1250.00 that day. Future shop managers Carlos & Bill told me that they dont have any sale...
Read full review of Future Shop and 1 commentRefund
Last March I went to Futureshop to pay off my wife's credit card. Total payment was $69.50. I gave the cashier 4 20 dollar bills. ( $80.00 ). I explained to her I wish to pay off my wife's Future shop credit card which had a balance of $69.50. The girl took my $80.00 dollars and refused to give me my change. She said that it would go towards any future purchase on the card. I of course went ballistic and had words with the manager and about 4 store employees who looked like they were ready to jump me and through me out. I in turn challanged them to try. I was so pumped up that it would have taken a dozen or more of those punks to through me out. After making a rugus, the manager decided to give me my change and send me on my way.
I have not and will not ever step foot in that store again. Prior to this story, I had a really bad experience with the purchase of a washing machine and dryer. Damaged goods delivered to my house then offered a $50.00 voucher to except their junk. Waited 2 weeks for a new set to arrive and they told me I had to sign papers making me responsible for any damage the drivers may make while delivering it into my house. I told them to shove their washer and dryer and refund my money. Again that was a challenge to get it back.
I advise all shoppers to stay away from those crooks.
The complaint has been investigated and resolved to the customer’s satisfaction.
Should have called the police, , , they stole money from you... simple as that.
The second you turn hostile and go ballistic on a associate you are not going to get anywhere. They do not deal with people who turn argumentative and looking for a fight. Act in a civil manner and that just might get you somewhere. No one wants to deal with hostile customers and they don't have too. Next time try being sensible and act like an adult and you might get better customer service.
Well sir, i do think they should of gave you your change. As for the way in which you conducted yourself, they SHOULD have thrown you out. Such things should be handled with scocial grace in whuch you lack. I think your a person who thrives over such issues! Come on you enjoyed it a little didn't you?
tv sales
I have been a customer at futureshop for many products in the past, thats where it ends I will no longer purchase anything from them again, I made a large purchase of a 61 inch rear projection tv It's really a nice tv great picture and I bought the extended warranty so that I would not have any problems if something brokedown and I was assured by the sales man, mohamed that the warranty would cover any problem should it arrise until the purchase date 2011; it was deliverd I set it up and had about 10 months of viewing with no troubles the the tv started with a message that the projection bulb was burning out and it needed to be replaced and as I work long hours it took me a while to start the process of getting it repaired I called the 1-800 number and was told that the repair shop would phone me the next day to set up an appointment, .. it took 8 days for them to call me and thats when I learnd that the bulb was not covered under my extended warranty but if I had bought it at the brick, the bay or pretty much anywhere else it would have been covered in the extended warranty. So I went down to the store I purchased it from the futureshop on cloverdale and blanshard st in victoria bc and went up to the salesman that sold me the tv by the way he is also the one I have gone to when I have bought every other product from the futureshop so he knows who I am and greets me when ever he see's me I talked to him about my problem with the tv and thats when he informed me that the projection bulb is a consumer replacement product, wonder why he never said that before I made the purchase I guess he only saw the sale and did'nt want to lose that sale, he made a suggestion that I phone the manufacture JVC and lie about my problem to say that I bought the tv and only watched it for 3 or so months and that I had been away on vacation for the last 6 months and when I came home from my very long vacation I turned on my tv only to get the message that my bulb was burning out and that I had only watched about 200-300 hours of tv since I purchased it. This has made me see that the futureshop is not the place to shop because the sales people are far from honest and neglect to tell you all the particulars of the warranty and what is covered under such warranty and then to try and get me to lie to the manufacturer is just incoprehensable and shows me that it all comes down to a sale and not customer relations I will never buy anything from the futureshop again not even so much as a DVD and if I was to tally up the amount spent at that store it would be close to 15, 000 in the last year or two and thats not including the fact that I would go in there every payday and buy one or two DVDs so way to treat a good customer guys you really screwd up this time and I hope that you will read this and think just a little different about buying that next purchase from the futureshop it's not such a good deal after all and you my even get screwd just like me.
I totally agree they should tell you that it the bulb goes we have to pay for it. I f I would have known this I would have reconsidered buying a projection TV.
extended warranty
in may 2007 i bought a brand new compaq presario from future shop in Peterborough ont., the sales man who sold me the computer also sold me a brand new video card and power supply. i was told when i bought them that they were the best you could buy. i was also told that i had full covergae and warranty on the computer and all accessories i bought. on monday oct 13 2008 i turned on my computer only to find that it would not work, i brought it to the store and asked the technician what was wrong with it, he told me that my video card was fried and he even questioned why i was sold this video card, he said that it was not good qualty at all, i want to know why i was sold an ainferior product in the first place, why i was told that it was the "best" they had to offer, and why i spent $140.00 on a piece of ### that was fried after a year and a half, i am still paying for this computer on a payment plan, and i find absolutely ridiculous that am now paying for something that i won't even use. i will never walk into another future shop store anywhere and the second i am done paying off the computer i plan on throwing out the card. the store representatives and associates offered me nothing to help except spending another $200.00 on a ne video card, i am very dissapointed and upset about the way i was used for my money and if at all possible i would like to speak to someone in a position of more authority at the store.
did you try consumer protection?
Dated: Oct17, 2008
Extended Warranty another way to Rob people
Jul01, 2007 I purchased HP TX1110 Laptop from Future shop Yonge/ Dundus for $2300 for my daughter as gift as she was going to U of T. With manufacturer warranty, I purchased extended warranty for $299 with the understanding as explained by sales person that if there will be a major repair future shop will replace with new system. After 5 months system suddenly shut off. I took laptop and warranty card to future shop as it was within the manufacturer and extended warranty. I explained what happened with system and asked technician if it is a major issue? He said nothing serious and sends it to the lab for repair. When I received the laptop and when I asked for repair work I was extremely surprised to see that every thing in the computer like hard drive, mother board etc. were changed. I ask for the replacement from the management since it was major repair and this major repair done without my notice. Management not honoring the warranty they said that since computer is repaired and if this happen again then they will replace it. Since this repair laptop was never the same and then recently crashed again. My daughter went back and requested technician that this has happened 2nd time now within 6 month period and as per warranty please replace it with new. Technician at the time said to my daughter that laptop needs to be repaired 4 times before it is replaced (against the warranty commitment) and once again they send it to the lab. This shocked every one as it is clear violation of contract. I called and spoke with technical department manager he said that he can’t do anything. I tried to speak with store manager could not get hold of him for 3 days. I left 20 messages and each time I was told that either busy or have gone home. Finally when I got him he simply refuses to replace and just offered $50 store gift card. The customer treatment that I have received from future shop was and is totally unethical and against the norms of Customer Care. At the time of sale every one wanted the sale but as soon as I went with issue every one was giving cold shoulder. I spent $2300 to have peace of mind but what I got? This piece of crap. I have exhausted my all efforts and what I got is frustration. I have refused to collect my laptop from Future shop. I purchased this laptop from my scarce income to gift it to my daughter so she can do her assignments. Her time has been wasted. She has to go to library for work and her time is extremely important. I can’t afford to buy another computer as I have a full family to support. For the resolution of my problem I will be knocking the door of small claims court to see if I can get my money back or a new laptop. I would suggest to every one going through this problem to contact local small claims court and media to bring this issue to surface and save the public from these cheaters. It is our right to get maximum benefit from our money. Sales person should disclose pros and cons so customer can make informed decision. People work on commission in these organizations & they don't care as long as they sell and make money. This attitude needs to be eliminated from fair dealing. Please do not suffer, think that we are source of their income and if they don't treat us right, so what you think? do we need to do business with them? ... Come forward folks and lets take it to them.
no delivery
I ordered a 46 inch LCD HDTV and a blu-ray player on futureshop's website.
They e-mailed me for the delivery date - on friday from 8 am til 6 pm.
I had to be home at all times, so I took the day off .
I waited until 3 pm, and then called futureshop and asked if the truck was coming soon, they told me they had no idea where it was, but it would be there before 6 pm.
I called again at 5 pm, and the support-guy, john, assured me it would arrive before 6 pm, he even said if they're running a bit late, they'll call you and make sure you'll be home, even if it's a few minutes late.
He said "confidently, dont worry, you stuff will be there today"
I waited until 6:30 pm, and called them back. They had no idea where the truck was, or if the truck was going to be there at all.
I canceled my orders.
I asked to speak to a manager, and was told I couldn't. They said someone would e-mail me about my complaint. That was friday. I haven't heard anything from them yet.
Just be advised, the web-sales might seem like a good deal, but delivery was 55 $, and they may or may not show up at your door.
I lost a vacation day for this.
I went into futureshop on Mckay ave, in burnaby. checking out some laptops for my wife. Not one service person came up to help me. I had to go to them to find out some information on a certain computer. Each time i asked a question i was greeted with very unfriendly one or two short answers. Too busy to help a customer in need? When i decided that i wanted to buy the laptop, i waited around for about 1/2 an hour to even talk to someone. One of the salesreps told me that cause i talked to one guy at first, that i had to keep talking to him because of commission reasons (not trying to steal customers i guess). The problem is, this guy was with another customer, and he couldn't help me. apparently everyone was too busy to go and get a computer that i know i already want and just give it to me so i can get out of there. I just want to buy a ###ing computer laptop. Finally, someone came up so i could ask them if they had anymore of these computers in stock, and the guys answer was, " sorry we're sold out" try another place. They could've made some commission on me, provided that they had some decent service, like "hello, there, my name is ___, is there anything that i can help you with?" I think that futureshop should maybe invest in some customer relations and selling courses, cause they are definitely in some dire need. I'm not the only one whose been frustrated by this, a woman who was standing by watching me vent, was also feeling the same way. I don't care if they're short staffed, at least have the ###ing courtesy to be good friendly salesreps, then, maybe you might make some more commission, you ###ing tightwads. On the other hand, i give kudos to the salesrep in richmond. Very friendly, and just got me my computer and i was out of there, didn't even try to sell me on an extended warranty. All i gotta say is F**K YOU FUTURESHOP IN BURNABY!
Futureshop practices fraud; I bought a desktop PC; the motherboard was not functioning properly. I immediately took it to the store. The told I would get the replacement within a week. I called them after a week; they told "It will take 3-4 weeks". I called them after 3 weeks; the reply is "The part is on the way; call us after 2/3 days"; After 4 days the reply was "We don't know who assured u about the shipment. we don't know how long will it take."
I went to the shop, and talked with the technician. He couldn't tell me any time frame, a month or 2 or 3? He told" usually it takes 8-10 weeks" (it was 1 week, the 2-3 weeks, no 8-10 weeks!). I asked him whether it is possible on my part to call HP directly. He told "yes, u can ask HP and give them product number". I called the HP; but they need the serial number. I called the shop again; this time someone told me " we don't give serial number".
"so, why someone from this shop told me I could do it myself using the product number in the slip?" I asked. The reply was "I don't know who it is! She should not tell you something like this!"
After 10 weeks, I requested them to return me the original PC, and told them I didn't need the replacement. Their reply is " It is with the HP (hewlett-packard); so, we can't do anything!" After 2.5 months I didn't get the product; and they come up with the same answer "we can't give u the serial number (to inquiry the HP); its our policy" When I request them to ask HP about the product, their reply is "we have nothing to do". So, you (futureshop) is doing business, but u don't know; who else should know it?
No one should buy PC or any other Laptop or computer parts from futureshop. They are nonsense and practices complete fraud. I think, I should benevolently donate my desktop machine to futureshop. If anyone like to donate their money to futureshop, can buy products from futureshop; otherwise they should refrain from it.
On December 26th, 2017 I placed an online order with Futureshop.ca. I received my confirmation via email on the item purchased and that I would be contacted with a delivery date. On three seperate times I was called to expect a call early to late in the week about delivery of the product. I waited and never heard anything. In calling the Futureshop customer support I was told that it was not able to be delivered since they still had it or that is was in transit on a cargo ship. Each and every call to this customer support number yielded different answers every time. Frustrated with the way this was going on January 17th, 2017 I cancelled the order since one one knew where the shipment was. On January 21st, 2017 I got a call on the actual delivery and I told them it was cancelled. Ever since January 17th, 2017 I have been trying to get my credit back. I am on the phone again right now STILL trying to get my money and being told its going to take another 7-10 business days. I have asked to speak to many supervisor and managers and I have only been successfull twice of the 5 times I have asked. I have been told I will get the credit again today and that I would get this in a phone call and email but I have yet to see this..
A Frustrated..
Juan Burton
juan.burton@gmail.com
No business ethics AT ALL. FutureShop is such a SCAM! We just purchased a T.V from futureshop in December. At first we wanted a 42inch tv, but they said it was out of stock then they advertised to us a 46inch tv (only 2 available). We asked them whether there can be a discount, and he said he'll asked a manager. He came back and told us he can give us an $100 discount. So we decided to purchase the tv. He later introduced us to a Product Service Plan (PSP) and LURED us into buying it because he said we can purchase it and then refund it within 30days if we decided not to get the PSP. I HAVE ASKED HIM MORE THAN 3 WHETHER WE CAN REALLY REFUND JUST THE PLAN, and he said YES, just bring in the receipt and we can refund the amount for you if you don't like the warranty service.
SO, we have decided not to keep the WARRANTY SERVICE and went in to talk to them. US: We decided not to keep to PSP, can you help us do the refund? FUTURESHOP: NO, you cannot refund it because its part of the PACKAGE
THIS IS BULL. First of all they never told us it was a PACKAGE AND I ASKED THAT SALESPERSON MORE THAN 3 TIMES WHETHER WE CAN REFUND JUST THE PSP and he said YES!
AND NOW, we talked to them several times and he INSIST THAT we cannot refund the PSP becuase it was in a PACKAGE!
This really pisses me off. Some kind of BUSINESS ETHICS they have!
We were mislead on the warranty we were advised to purchase, then having to cancel as circumstances happen whereby I'm on disability they would not cancel warranty saying I signed contract, no leniency not recognizing circumstances
Received an email about Futureshop VIP sales Nov.24. Went to Futureshop on Merivale Rd in Ottawa to buy a few tablets . Spent 20 minutes being ignored by salesmen and being told by 3 different salesmen that they'd look after my needs but disappeared right after. Other salesmen chatting away and said electronics not their dept. I run a business with 85 employees. Not sure how long I'd be in business if I operated like Futureshop. Needless to say I will never return and will certainly let my employees and friends know about their service. In fact I'll be using this incident to train my staff on how not to act.
Oh, I also took a picture of the results on the virus checker, and could only fit so many in the window...there are more of the same errors outside the viewing window.
Neighbor takes his computer to be scanned and repaired, and always seems to get worse after a amount of days. Just did a scan with AVG, and found a number of Trojans on the computer, all in a Future Shop folder. We figure they added them to break down after a period of time, so they would have to take it in to get it cleaned again. Also, he said they keep wiping out stuff and programs on him after asking them not to. I don't go there for anything...I go to Best Buy (And yeah, I know they are the same company, but I have had no problems with the local Best Buy compared to the local Future Shop...even are less pesty as well, and a lot more helpful.
Wow!
I ordered the exact same model TV on Dec 6th. It was to arrive on Dec 21st. Like yourself, the shipment did not arrive dispute several phone calls to the FS customer service centre. Everytime they had the same answer "don't worry, please be a little bit more patient. They have until 9:00pm to deliver the TV".
I've made at least 4 phone calls a day to their call centre. All I get is the run around, " we've put the order on "escalation" and someone will investigate as soon as possible. I apologize for the inconvenience and if I was in your situation, I will just be as frustrated. Please be a bit more patient, we need 24, 48, 72 hours to investigate. Sorry, I cannot give you a refund until this is investigated".
Finally, today, Christmas Eve, my wife got so angry she started yelling at one of the poor call centre reps to the point where the rep was almost in tears. She finally admitted that the TV is not in stock and promised us a refund. This refund will now has to go to another department for approval... We'll see how long this will take.
Basically FS's is selling products which they do not have. They advertise that it is in stock so that they can charge your credit card immediately. They give false shipping dates and not ship the product. The poor employees at the customer service centre in Sault Ste Marie take the brunt of all the complaints, but that's where it stops. No one investigates and in my situation, it is outright fraud.
Once they have your money, you basically have few choices. You may want to yell at them to get an answer. Another route I will take is through my credit card company's Dispute Department.
It's holiday season, didn't need to go through all this, obviously I wasn't the only one taken in by this scam.
Buyer Beware!
I have the same problem. It's extremely frustrating to have paid, as in my case, 2100$, and the 52" TV not to arrive (in my day-off since i had to take a day off to wait for it to be delivered - never did).
I don't know what to do. I''ve been waiting for them to sort out where my item is... Some say it's delivered somewhere else by mistake, others say it's still in the storage... My nerves are really stretched.. I feel robbed of 2100$...
Scam and cheating!
I'll make this short and sweet... I spent almost $6,000 in home electronics and computers. Picked up the items myself with a minivan. Got home and my 46" LCD was cracked. A clear visible dent on the box revealed that someone from FS used their knee to lift the box. Went back, and they refused to do anything... saying I assumed the risk by picking it up myself. Let it be know, FS staff loaded and secured the TV in the van.
Obvious BS... The Sales Manager and GM worked together to deliberately try to screw me over and get me to walk away... duh... I drop over $2K on a tv, I ain't walking away. Excuses like... I'll need to review the video footage... it'll take a few days... I don't think so buddy.
Long story short...I got my TV back and will never buy from these A$$holes again, please DO NOT BUY FROM FUTURESHOP IN RICHMOND HILL... the managers are crooked, deceptive and downright pathetic. You guys know who you are and what you do... all I can say is karma... what goes around comes around.
Purchased a DSLR at future shop, and it did not work out of the box. There policy is 14 days for exchange. The item was a gift so it was more than 14 days before the box was open since purchase. Only to find that the item did not work at all... They refused to exchange the item.
I tried to shop at your shop . 3 times all 3 was really bad service . and the 3rd one told me in mt face to hurry up he was in the hurry ?. told that young lad to get his matters in the right way . that you don't say that to a customer ..NERVER... turn around politely and left store . FOR EVER
yesterday i bought a ps4 controller from future shop at Richmond hill when i got home and open the box i realized that the controller inside the box is used (not even in good condition looks like its used at least for few months) the serial number on the controller inside the box and box is different. today i went there again to exchange it and get another one they refused to do any thing about it and disrespectfully they tried to say that i changed the controller and im trying to cheat on them. i walked away caused i was late for my job but ill go there tomorrow again to see if i can get my money back or exchange it somehow.
please don't buy any items from them or at least check every thing before you bring it out of store these people are thief's most of the items on the shelf are returned item with a new sealed.
I bought a TV at Future Shop and negotiated a price on the TV only, we did not even talk about warranty at this time. At checkout I was asked about purchasing the warranty and I said that i'll buy it if he can apply a discount against the warranty and he agreed.
Well, after reading the warranty, it's not how the sales rep explained it and so I went into the Richmond Hill Future Shop (as the original store where I bought the TV closed) to return my warranty and the Store Manager told me that since there's no record of the discount against the TV that if I return the warranty I will lose the all discounts and effectively be paying full price on the TV. I complained, walked away fuming and called head office. Head office was NO help at all and told me there is nothing they can do.
Ok so I accepted the fact that Future Shop will not help me and decided I would return the warranty and call this a lesson learned situation.
Well, after boxing day the same TV was on sale at Leon's for a really cheap price so I went into the Richmond Hill Future Shop and talked to the manager to confirm that if I return the warranty I'll lose all discounts and effectively the TV would be at full price and he agreed. Great, so I went to return the warranty and do a price match again Leon's. Well guess what? The same store manager that I just spoke to minutes ago REFUSED to price match against the full price of the TV and instead gave me a full refund on the returned warranty and kept the discount against the TV. WAIT I THOUGHT YOU COULD NOT DO THIS AND THAT IF I RETURNED THE WARRANTY YOU WOULD SUBTRACT THE DISCOUNT FROM THE WARRANTY? Why are you refunding me the full value of the warranty now? OH YES I KNOW WHY...it's because Future Shop will beat their competitors price by 10% of the price difference and it was in his benefit to return the full value of the warranty to me so he could leave the discount applied against the TV so he would beat Leon's price by 10% of the difference using the discounted TV price.
When I raised concern and told him this was ridiculous he "defused" the situation by refusing to help me.
I'm really disappointed in how the store manager at the Richmond Hill location handled this situation by verbally being aggressive/rude with me and straight up lied to my face.
Reasons why I have taken Future Shop and Best Buy off my shop list:
1) I was lied to as the Store Manager originally said I would lose the TV discount if I returned the warranty but then was able to keep the discount all of a sudden when it worked to his benefit
2) His attitude was quite snotty and disrespectful and did not treat me as a customer instead he threatened to not service
3) Contacted head office to raise concern before and after this situation about the suspicious activity going on and received no help. The customer reps are actually Best Buy employees and it is clear they have no interest in keeping Future Shop customer's happy.
It's a shame, really. Once a proud and strong Canadian company has succumbed to the pressures from other stores and instead of changing their service for the better they now practice boarder line thievery.
future shop is such a scam
bought 170$ in gift cards..went to use them..and were at zero dollar balance...had the recipt and everything but yet they insisted we used them already..even though the number on the back was scatched off by their OWN EMPLOYEE THAT DAY
future shop needs better training, better managment and needs to learn that costumers are their first priority
but then again..no wonder these poeple are working at future shop...their brains are so small they cant get anywhere else in life
Disclaimer: I am a tech lead for a Future Shop.
Rain: to answer you're questions...
1) To have FS techs create recovery discs for you there is a $40 service fee. However you can create them yourself with little difficulty. Infact the computer prompts you when you first turn it on. Make sure you have 2-3 DVDs handy.
2) Although I agree that $100 is a bit steep for computer setup I can say that it does indeed help those that are new to computers. The setup includes: bloatware removal, testing of the computer hardware, unneeded startup item removal, all windows updates, installation of a piece of a software and a peripheral, tweaking and optimizing the computer, and installation of program most people use (flash, adobe reader, quicktime, etc...) As well we create the recovery discs.
3) Many of the salespeople are not trained properly. They are basically people put into the job after reading up on what a "router" is from a very simple summary of tech subjects. They are NOT product experts. I am sad to say that some of the technicians are not much better. However a technician is more likely to know what he/she is talking about and will be more motivated to help you out.
4) 64bits and dual core are NOT the same thing. You can have a dual-core processor that is 64-bit just as you can have a 64-bit processor that is a quad-core. They are meant to describe different aspects of a processor.
Please people, do your research. The sales guys just know what is on the box and sometimes less.
Regards,
A fed-up employee.
I bought a computer laptop (at Futureshop)cost: $1175.oo total..I asked, does it have a disc for reformat in case I need to... no, i was told they don't do that anymore.. but we can make one for you... ok. Cost, my question. $100.oo said sales-rep... fine.. long story short... disc made, cost $ 40.00 other $60 was for set-up.. I never asked for them to set it up..told them not to !(they had already started doing it, I told them to stop)
If I had not asked question, I would have been charged, (as far as I knew) $100. oo for reformat disc... but after a lot of this and that, they charged me $40.oo for disc..and got refund for $60.00... WAS also told that "64 bits is the same as a dual core"..dont know if that is tru
ARe these sales(parttimers) properly trained or what?
you have to know also Futur Shop is Owned by BEST BUY... and they make u think they are different store, is u see they have the same store decoration, same tactics of sales, same commercial or almost...
now they push there technicien to have a 90 days course to have an A+ certification, for what, just to install your xp or office, and you pay a 100$, a store in pincourt Quebec was doing a whole work, for 100$, they even charge 100.00$ to install a plug kb
Wont exchange defective product after only a week of buying!
Bought an ipod touch on the 11th of October 2007 from futureshop # 053. Before doing so i made sure to ask the rep AND the cashier about the warranty/return/exchange procedure. They both assured me that i have 30 days warranty from futureshop and that all i needed was the receipt and all the original equipment to receive a full refund or an exchange if there was anything wrong with the unit. I made sure to ask twice because the iPod touch was new and i had heard many problems with them.
After being assured it was under FUTURESHOP warranty for 30 days i bought my iPod and off i went, thinking that if anything went wrong i could get a replacement or a refund within 30 days. After using it 6 times within the past week i noticed that the battery life of the iPod is not anywhere near the advertised life. The battery, when charged over night only last 4 hours if i am lucky! And that is just Music use, no wifi or videos.
I wait until the end of the week when i dont have work or school to head to futureshop to see what can be done about this.
The "customer service" rep informs me that the ipod is not in original condition because it has a few minor scratches on the back. Now in no way did i abuse the iPod, the screen has not but one scratch on it, no dents, just the back due to its design has a few scratches that any iPod owner will tell you is really easy to get even with gentle use!
The rep points to a sign above him, the sign is huge, and tells me our policy is no returns or exchange for items not in original condition, i tell him that no where on the sign does it say that, not even the fine print. He reads the sign and informs me now that there is no room for it on the sign. He then informs me its on the back of my receipt, problem is i get that after i buy the item and who reads the fine print on the BACK of the receipt? He tells me then i should have asked, which i inform him i did. I then get accused of not telling the truth and he tells me "sorry but its buyers beware" and he cant do anything for me.
Is this how futureshop treats its customers? BUYERS BEWARE? i guess they should have put that on the back of the receipt and then no one would be mistaken where futureshop stands. I am totally disappointed in futureshops customer service and the lack of backing of their products. I was intending on buying my girlfriend a laptop from futureshop as a birthday gift in a few weeks but after this they will be lucky if i ever spend one cent in their stores ever again.
So i guess take their word for it, BUYER BEWARE of Futureshop and their lieing and cheating associates who will tell you anything to sell you a product and then wont back it up when it is not working right!
The complaint has been investigated and resolved to the customer’s satisfaction.
The EXACT same thing happened to me a few days ago. They also accused me of not using my case, claiming it isn't dirty for a white case. Which i don't get; why would i spend 30 dollars on a case if I'm not going to use it.?
She then asked me why it took me 27 days to return it which is totally irrelevant to the situation. can return it up until the last millisecond if she wills.
Long story short, the guy wouldn't return it because he was simply receiving a commission and he didn't want to lose the 10 Dollars he was making.
Police also got involved because I wouldn't Leave without a fight.
After all the basically coned 400 Dollars out of my pockets. :)
So I work at bestbuy and in this situation, the customer is wrong. Future shop just followed regular protocol (their policy) and enforced it.
As for the quote:
"if they got the item back in its original condition they would just dust it off and put it back on the shelf. No, they toss it and write it off."
If the item is returned in the same condition as when they bought it (no visible physical damage scratch etc), they DO put it back in the original package and sell it as an open box. In the case of a defective item, the item must still have NO PHYSICAL DAMAGE in order for the exchange policy to be enforced since once they send it for repairs, apple will classify this item as "abused" or "likely caused by physical damage" and hence the issue was not apples responsibility but that of the customers.
Ps: you're one of those customers that no one likes since you assume you know the process and hence blame the company for not bending rules for your case. And FYI, doing our job and following protocol is not bad customer service. Good customer service is when the worker tries everything within his power (and the regulations) the help solve the issue presented to him.
Wow, its not Future Shops fault that he scratched the product! It does suck that any cosmetic damages deem the warranty void, but that is Manufacturers terms. Call Apple and see what they would do!
First of all, if any of you had taken any time to read his post he said there was a scratch on the back NOT the screen.
Second, the employees told hom hassle free return under 60 days. Are you actually going to say to the "nice, polite" salesperson, "Hold on while I peruse your wall literature to make sure your accurate in your facts" You trust that your retailer is telling the truth.
Third, due to the fact that the item stopped working appropriately does not in any way result from the minor pocket damage. It was a manufacturing defect. They should replace it immediately to ensure a happy customer and return business. These places like Walmart, futureshop, Best Buy etc. Have budgets and insurance for just this sort of thing. Do you honestly believe that if they got the item back in its original condition they would just dust it off and put it back on the shelf. No, they toss it and write it off.
You people who stick up for scam artists obviously have not been in any type of customer service situation or your the type the would accept you've been ripped off and can afford to let it go.
Well, guess what. Us peasants who have to save our pennies to get that laptop or ipod or T.V. expect to get what we want because our money MUST mean something. Meaning, we just can't throw money around, like some people, and just write it off when things go south.
We research and get as much information as we can before we part with our hard earned money and expect that we are not going to get ripped off. So yeah when it does happen we are MAD. We have every right to be.
FutureShop is in the business of parting every sucker from their money and they will lie, cheat and steal to get it. If you don't raise a stink they give you a "Sucks to be you" attitude. Every employee from the floor sweeper to the CEO should be round up and charged with theft and fraud.
BOYCOTT FUTURESHOP AND ANYTHING ASSOCIATED!
Well the reason the "BIG SIGN" didn't specify original condition is the same reason you don't walk around with a "I'm a idiot" written on your forehead. Or do you not have enough room. Apple would not give Future Shop a refund because of the scratch on the screen, so why should Future Shop pay for your damage? It's "beware of buyer" in Future Shops case. Their only crime is that they expect their customers to have an adverage IQ and take care of their product.
iPod touches or iPhone will scratch on the "shiny" metal regardless of how careful you are within a few days.
But why would you put up with Futureshop being rude like that when I am sure they know you didn't do anything wrong. Just grab a new one off the shelf, and give the lady back your old one and if she doesn't want to do the exchange, just leave with the new one. It's that simple.
They won't call the cops on you over that because it would be considered a civil matter (ie. not theft but a legal disagreement regarding their exchange policy)
What do you want them to do with an iPod that has scratches? Would you pay full price for it? Of course not.
They refused to take it back because any sort of physical damage on the unit especially things such as scratches on the screen will be deemed as write off or total loss for the company because they would need to send it back to apple. Apple would not give them any credit for it because it would be the customers fault not apple's. i suggest u trying to contact apple to see if you can get a replacement.
Toshiba Laptop
I had a friend, who new nothing about computers recently purchase a new toshiba laptop that was on sale. When she got home with it, there was no back up cds for the software. No operating System for Windows Vista. No other applications. When called the salesperson, said, oh you can get a backup cd for the operating system but it will cost $95. At no point...
Read full review of Future Shop and 30 commentsSalesman misleads on Product Service Plan
Bought a Panasonic Tv from Futureshop back in July,5,2005 and we recently needed a service call for the product service plan. I paid $430.00 for the Product Service Plan and the salesman at that time had told us that the Product Service Plan covers everything. The service tec comes knows what the problem is and replaces the lamp which cost $530.00. I called back the Futureshop store from where I had bought it from which is store #024 in Edmonton, Alberta, 9560-170 Street and I spoke to Kevin Bernard Floor Manager for Home Theatre and he says he could not do anything about this. My problem is if the Product Service Plan does not cover everything I would not have even bought the service plan. The service plan was bought because this TV was a display model and the salesman said that it covers everything, including the lamp which I specfically asked about. I would like to resolve this situation as soon as possible. If the General Manager for the Edmonton store #024 could contact me. I called their [protected] (PSP line) and the representative said they would get the store manager to contact me. My gripe is about the service that the store gave me, basically the floor manager waived off the problem because it was his first week at this store and that I was being mislead by the sales person that the product service plan covers.
Removal of insurance!
I bought a laptop computer from Future shop at Britania and Mavis location. The Store #071. This computer I bought under the 12 months no interest and 12 months no payment basis. I applied for a credit card and they provided $3000.00. Along with this they added a future guard insurance. I said I didn't want an insurance. they insisted me to take it and cancel within 30 days. they gave me 2 telephone nos. to cancel the insurance. I did within 3-5 days the removal of insurance. The confirmation # they gave me was "jh072307-01". My A/C# is [protected]. Still they charge me for the insurance. I am going to settle my fee before one year as signed.
Thanks,
Galappatthy Cyril.
That is a mistake by the credit company. NOT FUTURE SHOP
I agree. Why would you post you account number online? And its not futureshop ur complaining against, its HSBC.
You just put your account number online.
How can complaints be taken seriously when customers do not understand the simplest of ideas...or how to shop in general.
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Future Shop address3451 Calgary Trail, Edmonton, Alberta, T6J 6Z2, Canada
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