Future Shop
Reviews and Complaints

I ordered my scanner on April 3 2012. I was sent a confirmation that it was processed on their end so I assumed that all I would have to do is wait for the product. I checked on the status every few days as it said that is was going to arrive between April [protected]. No one called or contacted me that there was an error and the site sent me an email that it was processed. No where on the site said that you couldn't use more than 2 gift cards. I finally called today because the status was still "In Progress" and escalated to a supervisor. She first said I must have forced the third gift card in and my response is that you can't physically force a card number into your computer. It was their site, it's an option or not an option so to try to blame it that it was me, was ridiculous. Then they said that there was no more stock and they didn't know when they would have any. Also that it was my responsibility to check with them as if I wasn't the whole time. I wasn't given any support of why their site had payment problems. I was treated rudely and there was no compensation for their incompetence. I'm telling everyone of this story so that we can all beware of the customer service with this company. I know I won't be shopping here anymore and I will spread the news to everyone else as well.

The phone salesman upsold me into buying a phone warranty. He failed to mention that I would continue to be billed automatically, $5.24 once a month for three years, with no way to exit the contract. I have not used the phone for a year, the plan is cancelled, but I'm still paying for a warranty on a piece-of-garbage phone. This is misleading on the part of Future Shop and is really a greedy scam. I give that Future Shop zero for customer service and zero on their automatic phone system, which sends a person in an endless loop.

Attn: Futureshop CEO/Customer Service Lead/Potential Customers (READ THIS FIRST)

I would like to bring to your attention the absolute failure of Futureshop's supply chain and customer service organization. As a first time buyer I placed my order on your website believing the expected delivery dates I was promised (1-3 days) on Dec 25th. I bought a gift for my nephew hoping to gift him on his birthday. Today on Jan 10th both Futureshop and Canada Post have no clue where my parcel is and after constantly calling (total 6 calls – 12/27, 28, 29, 1/6, 9, 10) I still have no response. Only thing Futureshop team is good at is providing false information to the customer. On top your Customer Service Manager Karen (Employee # 15500) was rude & uncaring instead of trying to provide me with a solution. Karen is good at is using the word "unfortunately" which indeed is unfortunate coming from your customer service manager rather than helping a beleaguered customer. On top no one is bothered to take on the responsibility respond back to me and instead I am being asked to call back after all this ? This is absolutely unacceptable to me as a consumer.

On top you cannot even submit an email complaint on their website. Every time you try to do it takes you to another page. Unbelievable ...what’s the point of contact us page when you cannot contact the company? Why should I suffer because of your inability to fulfill an order successfully? Rest assured I will never buy or recommend Futureshop to any my family & friends given lousy, uncaring and rude response of Futureshop customer service. Either I should be able to collect from a local store or cancel my order right away.

How can a company run its business while providing false information to the customer? Where is Futureshop's business ethics? Where is the customer service that we expect? Since when did "unfortunately" and "sorry" replace "let me find a solution" or "let me get this fixed right away" ? Absolutely horrible & completely unacceptable response from one of the largest electronic retailer of the country.

I bought Emachine computer from future shop. It is still under warranty.Its CD RAM stoped working .Computer technicion said to me, itcan take three to four weeks before I could get my computer back ..They are going to send Email to Emachine computer company to send them part from Tronto.When it arrive here then they canfix my computer. Or second option I have is that I could buy CDRAM from Future shop and he can fix it right away. My complaint is that future shop sold me the computer advertised in the paper one year warranty .Anything go wrong they will fix it .Now I have no computer for next four weeks .That means loss of money because I work from home

I just want to say before I begin, that Futureshop has always been my number source for all my electronics, but after what happened this week, at the Halifax branch in Nova Scotia (Dartmouth Crossing), I doubt I will be shopping there ever again, due to lack of customer service and knowledge about their products. I came in with 10, 000 dollars of my hard earned money (cash) and decided to buy some products from future shop. I purchased a 27 inch iMac computer, iPad, The Boxee Box (HD Movie Streamer), TV stand, Camera (Powershot), 60 inch (LG) TV with polk audio surround sound, Three 3TB Seagate GOFLEX Home Network Storage External Hard drives, plus a Yamaha receiver for my Polk Audio Surround Sound (And a slew of accessories, for the iMac, iPad, camera and my home Theatre set). At the end of my spending spree, my bill was a little over 9900$, then the problems started, lol. The girl behind the counter had to count my money three times, because she lost count and the customer service rep, was demanding that I still owed her money...I know basic addition and substraction, so I told her to recount and I was correct, I did'nt owe futureshop any extra money. The next week, the plan was that, I would receive my iMac, Boxee Box, TV, surround sound, receiver, TV stand (And ordered Pro Connect to set up just my surround sound) and other items I ordered for delivery. So when the PRO Connect guy showed up the following week, he only had my iMac and Boxee box and had no idea about the other items, so it was'nt a big deal at the time, I would contact futureshop after he leaves, well...The guy had no idea what so ever on how to set up a Boxee Box and even admitted that he had no training on how to setup this product at all. So after he was done fiddling around with the Boxee Box and failing to connect to my wireless network or to a wired connection with the Boxee Box, he apologized and said he would refund me 200$ for 2 hrs of work, that I did, lol. So he left, I was very excited to use my new iMac, but could'nt change any of the system settings because it required a password. So I called customer service at the Halifax branch, the person who I was talking to, had no idea on how to change the system password, luckly theres a friend called, "Google" and again I had to do it myself. Even on the Pro Connect install guide, I specifically wrote down what I wanted the system password to be, so I had to reinstall the iMac and enter the system password myself. After this, I decided to call about my home theatre package, well buddy at home theatre had no idea where my package was and I was put on hold for 20 minutes, so after the 20 minutes was up, he said it was supposed to be delivered to today with my iMac and Boxee box. Then he had to contact the sales rep, who sold me my Home Theatre package, which took another 10 minutes and told me to come in the next day, to get my refund on the hrs on the Pro Connect and talk to him about my home theatre. The last thing I want to do, is go on my days off, just getting back from a 6 month deployement to Afghanistan, to futureshop and deal with this. After that I decided to test out my Seagate 3TB Network Storage external hard drives. Now when buying these drives, I asked the sales rep who worked in Computers (who worked there for 8 years!), if the network can pick up all three drives, he assured me that it would work, but it did'nt, all three devices have the same device name and the network will only recognize one, not the other two. So the next day myself and my buddy went back to futureshop, to get the refund for the hrs for the Pro Connect, the two 3TB Seagate external hard drives and to see where my home theatre package was. So when I went to customer service and told him about the external hard drives and how that networks only pick up one device because the all have the same device name, he looked at me like I had 3 heads. So I told him that I would be returning these hard drives and would be replacing them with the 2TB Seagate external hard drives. So he had no problem and he said he would refund my money for the hard drives and the Pro Connect. So I decided to go see the sales rep that sold me the home theatre system. First off he had admitted that he forgot to charge me for the TV Stand, that he picked out! LOL. And still charged me for setup for the surround sound after all this! So he apologized and said he would talk with the manager and see what discounts they would giive me, for this whole mix up. He left and myself and my buddy were walking around for a little over an hour and ahalf. So I went to the customer service desk and asked what was going on? They had no idea because the sales rep, instead of going to the manager to talk about the discounts, he went to make sales!. So the girl had no idea what I was doing there. When I turned around to go find the sales rep, the sales rep came running over and was talking to one of the managers...I think lol. The girl asked me for my receipts, I said I left them with the first girl who served me, lol, so after 5 minutes of looking, they found my receipts! YAH! When I was watching the lady enter all my discounts and noticied she was having alot trouble (But I thought she was the manager! Wow) and had to get 2 extra people to help her out! So after 20 minutes at the cash, I got my new hard drives, my refunds, located my home theatre and my tv stand and got a nice voucher for my troubles. But in the end, the service I got was disgusting, I will never be shopping at futureshop again, unless the (Sony Store) and (BestBuy) burn to the ground, lol. Also, my friend said he had never seen, service like that ever, the service at Ralphs apparently is better .I recommend when you have 10, 000$ in cash to spend and your a real techie like me, don't go to futureshop, please go elsewhere. I just want to see how long this post wil stay up on the futureshop website, lol. One last thing, I am not a B****er and the last thing I want to do is write a short story on my adventures with futureshop, but because of the horrible service I received, I just had to.

I purchased a laptop from future shop, purchased a 2yr warranty with them. my laptop broke, i took it in to be fixed, got it back tried to put the battery pack in. it fell out. the back of my laptop was damaged so the battery would not lock back into place. went back told them what had happened and they told me firstly it was a defect with these types of laptops, then when i said thats this is was never an issue before, they said its nothing they can do. i spoke to 2 managers when i was there they were both rude and very unhelpful, i was there for 2 hours. i was told by a manager that they would call me in the next 24 hours and well that was on 8th april 2011 i never got a call. so i called HP directly a manager from this company told me not to take my laptop to future shop because they can take up to 2wks-a month in shipping and they handle possessions poorly.she also told me that they do this alot with customers and she has had to deal with many upset people because future shop can-not or will not take responsibility for damages/time delays. i will never again buy from or go back to future shop.

Dear Sir / Madam,
I have to bring an issue to your knowledge because now its gone very serious and things are turning out to be really bad. I bought Sony laptop in April 2010 from future shop before leaving for my business trip. My trip got ruined as during my trip the laptop stopped working. I contacted the customer services 3 times they told me to perform some tests and finally they diagnosed as hardware failure. They suggested to send it back to Sony as i was abroad and I informed them they said as soon as you are back return it to future shop and then we will get it sorted as its under warranty so there is no issues.
My trip was much longer than expected as i was totally gone out of touch and all data got wiped off due to the hardware failure. Its long story how much loss incurred and how much expenses i had to bear for that extra time I spend abroad.
When i reached back home many things had to be sorted and then finally in Dec, 2010 I went back to Future shop with the emails and all the reports that Sony send to me and i requested them to send it to Sony. I received a call after few days that the laptop is fixed so I can collect it.
I collected the laptop and it seemed fine and i started to transfer the data to my laptop as the work was getting pending. Just after few days of usage the screen turned blue and the laptop started to get very hot. I tried turning it on and it didn't turn on if it did was the blue screen. After few tries it turned on and went into the recovery mode by itself and it never booted and all my data was wiped up again. I brought it back to future shop and explained that instead of getting better it started to get worse and all my data has been lost so pls try to recover it. They said we will send it to Sony and we will get it sorted. I told them that now i cant trust this so pls replace it they said it need to be sent back to Sony and see what they have to see what they diagnose about it.

After few days I got another call from future shop and they said its has been fixed and I can pick it up. i went in they showed me as it was working ok. I did say that I dont trust it but they argued and even became really rude that i dont know how to use the laptop and started to accuse me that why do I have to restore the laptop and so many things. i have been using laptops for the last 15 years and I am not new to this territory and when i asked few questions to them they became quiet and they had no answer to my questions.
Finally they reassured me that now I will not be having any more issues. I brought it back and then again i transferred all my stuff to the machine and after few days same things started happening. I noticed it started to get really hot and then the screen turned blue which meant that it had some major hardware issues and I was quite surprised that as everything has been given to them in writing why Sony hasn't been able to sort it out.I always asked the customer care department in Future shop for the Sony number but they always refused to give to me. i said i need to talk to them so I can explain to them what is matter may be there is some misunderstanding but the always refused to provide me with it. One more thing they always said the store manager was not in and I cant see him.
The same scenario happened it went back into the recovery mode and all my data was lost.
I bought this laptop for my business and not for being on the social networks and msn. This was highly priced and high spec system which i chose and paid premium price on the Sony brand as i have been using their laptops for ages. I have been losing so much money every month and my business have been affected so much.
This time I called in the Store manger on 19th of March, 2011 and he said he will check and get back to me. i didn't get any calls, later I found out he left for vacations without replying back to me.
I called in again on 21st and spoke to the customer care manager and then on 24th march went in person and met Mr. Mike customer care manager he said nothing to worry about and he will update me.

I got call from Customer Care and they said finally its been been diagnosed by Sony as total hardware failure and they will replace the system on its arrival. i told them my next business trip is due on Thursday 24th so pls get it sorted asap. i got a call Wednesday morning that the system has been fixed and I can collect it. I have no idea what was happening. One day before they telling me total hardware failure and then telling me for replacement and suddenly how overnight the system has been fixed.
I was already not happy and very much suspicious so this time I located the number of Sony Customer Care and then I talked to them gave all the details and wrote down everything. They said they call me back asap. They called me next morning and shocked to hear what they told me.

1. The future shop never send the laptop to them for repairs for the first two times.
2. They never told them what was the error on the system.
3. Only change was made was the hard drive as they didn't know what else was the problem with system as Future shop didn't tell them anything.
4. they said no emails or paper work was sent to Sony otherwise the problem would have been resolved the first time and never needed repairs again.

Now I need an answer to my questions:
1. Why Future Shop staff lied to me?
2. When i asked for any paper work from Sony they never had it.
3. They accused Sony that they are lying whereas they cant find any record of the system being sent to Sony.
4. When i asked about the file or paper work from Sony what they have repaired they even refused to provide me any proof.
5. What is my mistake and why I have to go through all this hassle.
6. Who is responsible for the loss which I had to bear due to data being wiped off?
7. Who is going to pay me for the extra expenses occurred for my extended stay and traveling?
8. How dare they misbehaved to me and lied to me?

I have lost all my faith on Future Shop. All appliances and electronics of my house were bought from Future shop and now I am thinking if they can treat a loyal customer like that and then what about the new ones.

I am not going to take laptop back and I need full refund and compensation for the hassle I had to suffer because of Future shop.

If my issue is not resolved in few days I will take this matter to higher management.

Regards
Really Annoyed Customer

I bought a netbook for university use. The salesman seems nice and he said he will give me FREE 2-years extended warranty because I'm a student. Of course I was happy to hear that, that I did not even bother to check my receipt after swiping my credit card off. But he LIED. I am fool for believing him, of course, but he really shouldn't do that! Please please please we should do something to stop other people, especially students like me, to continuously get scammed by all these [censored]bags. PLEASE TELL EVERYONE YOU KNOW TO STOP BUYING AT FUTURESHOP. La Source is definitely better, and newegg.ca is a better deal too!

I bought a netbook for university use. The salesman seems nice and he said he will give me FREE 2-years extended warranty because I'm a student. Of course I was happy to hear that, that I did not even bother to check my receipt after swiping my credit card off. But he LIED. I am fool for believing him, of course, but he really shouldn't do that! Please please please we should do should something to stop other people, especially students like me, to continuously get scammed by all these [censored]bags. PLEASE TELL EVERYONE YOU KNOW TO STOP BUYING AT FUTURESHOP. La Source is definitely better, and newegg.ca is a better deal too!

1-on december 25th I ordered a 50 inch plasma lg tv from Futureshop.ca (online) The payment was charged to my credit card on the exact same day and I received a confirmation that my delivery would come around dec 28. I then proceded to purchurse my other furniture for deliver on the 28th as well, (to coordinate same time delivery). Dec.28, no delivery from future shop. I did receive an email later that day, stating that my deliver would be jan 5th between 9 and 9. Well, January 5th, everyone is back to work and unable to take an enitre day to stay home and wait for a delivery. I had been told that I would receive a phone call on the 4th of january with a 3 hr time frame. I received the phone call stating that they would pass between 9 am and noon on the 5 of january. Meanwhile the delivery truck had come and gone by 8 30 am. I then called futureshop and was guranteed a delivery date the very next day between 6 and 9 pm. They never came, upon calling again the next day, I was confirmed that the agent should of never told me that as it is impossible for them to schedule deliveries as this service is outsourced to another delivery company. I was told that my problem would be escalated. several more days, its now Jan 8th and I am told that my situation will now be ''priority'' escalated. January 11th, still nothing except for emails saying that they are sorry. I am at my wits end regarding this matter. I want my product, or equivalent, and I don`t want to receive anymore BS emails from them. I also want to be compensated for the hours (over 25 hrs logged from cellphone, workphone, home phone) to these people. I have spoken to Tyler, Rose, Warren, Justin, Robert, just to mention a few. Can you please do something to help me?

I purchased a cell phone samsung galaxy spica on feb 04/2010. i also bought extendex warranty with that which i pay every month for 3 years, i was told if any reason if you have problem with your phone bring it back and, we will replace with same phone no question asked. i was having problem with my phone for last 2 months it freezes i had to remove battery evry time to get it going, i went to the future shop on dec 30/2010 Scarborough location on Kennedy rd, i'm very disappointed with the service i received from them, i would not recmond anyone to buy cell phone from them or specially buy extended warranty it's a scam. i spoke to 2 people in store they waisted 2 hours sales person Fred and Vijay, both of them have no knowledge about the phone and they won't owner the manufacture warranty or extended warranty which was purchased from future shop, on top of that both of them accused me for lieing, and i have 2 witness for all the conversation i had with both employes.

In December 2009, I purchased a set of Bose ear buds, on sale, at Future Shop. The sales representative recommended the two year "Product Replacement Guarantee" and explained in detail how it worked. Because the item was on sale for almost half price, I asked, " What if the I have a problem with the ear buds and the price two years from now is considerably more?" He patiently explained that, "...no mater the future price, the item will be replaced at no cost - on the spot - hence 'Replacement Guarantee" In December 2010, I returned that set of, now defective Bose ear buds, to the Future Shop outlet from which they were purchased, along with my two year "Product Replacement Guarantee." I was told that the replacement cost to me would be $67. I was advised, " ..that the product identification number had changed since my purchase and that, therefore, Future Shop was not obligated to replace the item but would return the value of my original purchase in the form of a gift card." My argument, taken to the department supervisor was that, notwithstanding the change in product number, the product on the shelf, now, was the same one I had originally purchased and was at the same price - just not at the sale price" and " When I originally originally purchased the product, I was assured they would be replaced it should it become defective within two years." I further argued, that I had paid a 30% premium on a $67 dollar item for their 'Replacement Protection' guarantee, and that I did not wish to have a gift card in the sale price amount - and no ear buds, I would like them to honor the original agreement and replace the ear buds. I was then advised that they could not give me a gift card either. Because the item was purchased one year and three days ago, I would have to call their 1 800 number and give them the details, and they would send me a Future Shop gift card. I left a very dissatisfied customer. Two days later. Best Buy, (owned by the same parent company as Future Shop and located, in this case, across the street), advertised, in their Boxing Week Sale flyer, the ear buds by Bose on sale at $67. My intention was to take the Best Buy add to Future Shop, (because I was now obligated to spend my gift card money their), point out Future Shop's own Price Guarantee -
" To beat any advertised price by 10% of the difference" and purchase the product from them, at the original sale price as the year earlier. For my effort, I was told by the Department Manager, that Future Shop does not match Boxing Week sale items of any one. What a surprise.

Do not buy the extended warranty at Future shop it run parallel to the manufacturer warranty. I bought 2 computers with a 3 year warranty for both. When I went to the store in Moncton on Trinity drive last year they said I had to deal with manufacture as the Acer Monitor was still under Manufacture warranty, and that my 3 year warranty was not in effect this this year 2010. Now the monitor has the same problem as last year, Acer states that Warranty is expired and Futureshop now changed their story to say that my 3 years extended warranty that I paid 200.00 for is expired also. That this warranty start the minute I bought the items.
The warranty is a money grab and a scam.
I will never buy there again.

they have a promotion at the door saying in big bold letters that they offer no interest no payments for 18 months. But if you kneel on the ground at the entrance you can see the fine print which says that there is a $99.9 admin fees. You are not informed of this until you sign up for the card. Kindly see the image of the signage before making your decision as to if this is fraudulent or not.

I saved up for a desktop with a Core i5 Processor. Future Shop had a sale on a Gateway desktop so I went to the first sales person and asked if I could could purchase it. That was my first mistake. He was all over the to grab the right computer and kept loosing his binder. We get to a computer to put the purchase through and he would not let me pay. He kept trying to sell me a warranty plan for almost $400. He was so enthusiastic, I almost buy into it. He gave up and asked if there was anything I needed. I mentioned that I was interested in Microsoft home office and Norton internet security. He told me for the almost the SAME price of the two products he could give me a discount and have the tech crew intall the programs, make backups, and ensure its working. My second mistake was agreeing to this "deal". What should have been $175, I realize after I pay, that I was charged $250. Not impressed.

I went back in to pick up my computer and stopped at customer service to explain that I did not consent to spending $100 to have someone do what I could do myself and without driving back to Future Shop. The Front End Supervisor was amazing. He made me feel good about what I was getting out of the $250. Was it not for him, I would have returned the product.

It was all good until I set my computer up and it the task bar and shortcuts didn't appear. It was stuck on the backdrop. I called the store and asked what I needed to bring back for a replacement. I was told I need to bring back the CPU, mouse, and keyboard, but not the backup copies of the programs I purchased.

I get there and they inform me the the service I received the first time, where they got rid of the trail version of the programs that took up space could not be offered without the software. Regardless, I would have to call the anti-virus company and Microsoft if I want to have a backup copy. I have go out of my way to make it right, when I paid $100 to ensure this would not happen.

The tech I dealt with was very unpleasant. No 'hello', just "there is only one more of your computer in our store but the box has been opened; so you'll have to have that one". She asked if I had brought the backup files and when I explained I had called she used a condescending tone to explain why she couldn't provide a service I had paid for because I failed to bring the CDs.

I will NEVER shop at Future Shop again.

Scott Road Future Shop told $40 to run "diagnostics" on my brocken laptop... and then they will tell me how much to fix.

A day later future shop told me that the mother-board is busted and it is cheaper to buy a new laptop than fix. Also that Future Shop will deduct $40 if I decide to buy a new laptop.

Another guy down the street charged me $30 and told me that one of the RAM slots are bad... and fixed it by removing one of the two RAM cards.

I went back to future shop to tell me that they mis-diagnosed and almost got me to spend another $600 on a new laptop... and either give my money back or at least give deduct $40 off a 2GIG RAM chip I wanted to buy (to jump my laptop back to 2GIG).

Now came the story...
1) Futhure Shop runs a program called RMI to diagnose, and Futhure shop is not resposible for RMI-program mis diagnosing.
2) That $40 deduction only applies to only labour that they would provide.

Bottom line... I can guess how many other customers future shop has scammed through this "diagnosing" drill.

FUTURE SHOP NOW FOR THE SECOND TIME (FIRST TIME TWO YEARS AGO) HAVE SAID THEY WOULD COPY MY HARD DRIVE TO ENSURE DATA INTEGRITY WHILE IT WAS REPAIRED UNDER WARRANTY.

WELL, THEY AGAIN WIPED OUT ALL OUR CORPORATE EMAIL FILES; FIRST DENIED IT WAS THEIR FAULT; THEN ADMITTED THAT THEY MADE A "MISTAKE" IN COPYING THE HARD DISK; HAVE HAD MY COMPUTER FOR OVER A MONTH; AND STILL NO SOLUTION...

THE WORST OF ALL - THEY HAVE BLOCKED ME TWICE NOW FROM TALKING TO THE STORE MANAGER AND HAD THE "SALES MANAGER" TALK TO ME BOTH TIMES SAYING THEY WOULD BE BACK TO ME LAST FRIDAY...

TEN GUESSES AND THE FIRST NINE DON'T COUNT AS TO WHETHER THEY GOT BACK TO ME LAST FRIDAY...

THEY ARE A BUNCH OF LIARS AND DON'T DESERVE OUR BUSINESS.

FOR THOSE OF YOU WHO HAVE HAD THE SAME THING HAPPEN TO YOU, PLEASE FEEL FREE TO CONTACT ME AS WE ARE ABOUT TO SUE THESE BLEEPY BLEEPS!

HARRY ALEXANDER
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