Yamaha
Reviews and Complaints

Our payments are due the 1st day of every month. I went in on November 30, 2020 and made December's payment. Then get a call from Yamaha advising they did not receive payment. They show I made a payment of $225 on November 30, 2020 sent in my bank statement showing the withdrew the money on December 01, 2020 but they still state we did not pay the bill. The advised that on November 30, 2020 I made a payment dated October 30, 2020 therefore the payment was an additional payment for November because I back dated the payment, so since it was my fault there was nothing they could do and we owed the payment, although their system said we did not owe a payment until January. I made the payment on their website you are unable to make a payment with a date that has already past. We made January's payment while arguing with them about December's payment. They charged us a $38 late fee for December and turned it in to the credit company which means we took a hit. We called yet again, and the lady we spoke to said she could see the issue and didn't understand why no one else at Yamaha could see it and get it fixed. She said somehow with the payment was posted to our account their system inadvertently posted it on October 30, 2020 instead of November 30, 2020 which was their system error. She also advised she has seen this on several accounts in the past month. We asked about the late charge and she took it off for us and when we asked about the credit bureau she advised to call back in couple days when this all would be straightened out and they would take care of that as well. We called back when we signed onto our account online and seen everything was ok, and was told we had to contact the credit bureaus and dispute the late pay. I told them, that they would be the one to fix it because they are the one who messed it up. After several calls, they finally took the late payment off our credit. Now, we have been fighting this since December 01, 2020 until the first of February and thought this was over. Today I signed into our account and saw that our minimum payment went from $214 to $239 and there was a charge of $289.89 on the account! WTF! We call them and they said it looked like we made a purchase at the dealership or it could have something to do with a payment issue. They are again filling a dispute and will let us know in a week or two! I have faithfully paid them $225 EVERY MONTH on a bill with $214 minimum payment due and this is what they are doing. I feel like they are such a rip off. I contacted our local bank and I'm getting a loan that the interest is 6% less that yamaha and they will NOT STEAL OUR MONEY! But, surprise Yamaha said they can not provide us with a payoff letter!

On 7/16/2020 I called yamaha regarding some accessories I would like to purchase for my new unit I bought last year. I called the product related number to get answers for my questions. However on the product related line they could not answer questions regarding fitment or how it would operate on the unit. I was told they can only help with stock availability and the prices which I can see on line already. They stated I had to call my local dealer to get answers for my questions. I was upset because I sent an email to yamaha to get required information and never received anything back. Also when I called the number the employee said they had no knowledge of the product only the prices and what the site says. I was wondering why the site has a product related number to call and the employees that you speak to do not have the knowledge and the consumer is told to contact the local dealer. If I cannot get good clear answers from the yamaha place on the product they sell why would I ask a dealer that sells multiple inventory. I feel that if I have a handful of items that are coming directly off the yamaha website that employees on the product related call center should have knowledge of all questions related to that product and not tell the consumer to contact the local dealer. This is a little concerning to me. If yamaha cannot have their employees have knowledge of the product they post and sell on their website why would I have even bought a yamaha unit.

I live in Ogden Utah zip code 84414. I have called all the yamaha dealers in my area trying to find a dealer that could order me a Yamaha MZ175 multi-purpose engine. All the dealers either didn't answer their phones, couldn't or wouldn't order the engine, or wouldn't return my call. I have been trying for over a week to buy the engine with no luck. It looks like I will have to order an Honda engine instead. I am VERY disappointed with my experience with Yamaha locally. I called Yamaha in California who said that they could order the engine, but I would have to pay for shipping to them and then to me which I will not do. I would hope that Yamaha would seriously take my case seriously because if I am having these kinds of issues with the ordering of a small engine, why would I go spend a large amount on any other Yamaha product in the future?

bought this machine serial #5Y4AN26Y3LA101232 last Monday so a week ago. from Rays sport and marine in Perham Minnesota. got it home about 5pm rode it about 10 miles it ran ok to start but began to spit and sputter about 4.5 miles into the trip. headed for home stopped at a neighbors house that owns multiple Yamaha side by sides to ask about the rough running and burnt smell. he said its probably just getting broke in. so we continued home and parked it in the shed. the next day Tuesday. I went to take it out of the shed it wouldn't start finally got it started by holding the gas peddle down halfway. it would not idle or run unless you stayed on the gas some. drove it about 4 miles from home stopped at another friends house and it still wouldn't run correctly he said something isn't right I would bring it back and have them look at it. I set out again made it about 2 miles down the trail and it made a heck of a noise and all power was lost also smelled extremely hot, but the temperature gage said it was 188 degrees. so I proceeded to head for home. top speed at this point was 23 miles and hour and climbing hills it would slow down to 9 MPH. surprisingly I did make it back. I called the sales representative right away and informed him what happened and said I would be dropping it off the next day. which I did. he called me a couple of hours later to tell me it blew the piston out the side of the engine. 20.4 hours on a brand new machine and it blew up. now a week later I still have no side by side and have gotten 2 different stories as to it being taken care of. first Yamaha was sending a new motor that was last Friday. now today I am told they're rebuilding the engine in it, but have no clue why it blew up to begin with or how long it will take. either way I did not and will not pay for a new machine that is rebuilt. cobbling together and already problematic engine is not what I paid for! I will not deal with continued problems because of this! I am no novice to this kind of stuff and have had many Atvs, sleds and bikes over the years this is not a common problem off the show room floor and this is obviously a lemon machine! I have also had engines overhauled and they are not the same after. especially if the mechanic doing the work either doesn't know what they are doing or is patching it to get by. resleeving a piston is not replacing it and I will not tolerate it! I want to know what is going to be done to solve this problem? either a new motor or a new machine are the only two options I will accept! my contact at the dealership is Robert Morical [protected] or myself (Holly)at [protected].

Dear sir
I have recently recieved a Yamaha r1 motorbike, and im sending you this mail in order to get some information about all the details related to this item (date, authenticity, age ...)
Please find attached its reference
Yours sincerely

Everytime I went to branch to pay my monthly obligation, staff always asking me if today is my duedate and if not she will tell me to go with other branches because their net connection was slow. We prepare to pay at early times to avoid such penalty and have good record to your company. I set my my time to settle my obligations please just do your part and provide a good customer service.

We would like to report a crime.
The coordinator of the after sales department (Bolivar Alves da Silva Junior) frequently
threat, exposes and humiliates his subordinates
Sharing confidential informations and reporting falses informations to manager of the parts department.
We kown thats is not a Yamaha filosophy, so, we demand imediatly a deep investigation about his attitude.
Best regarts
After sales team

Good day.

My 1981 xs1100 big end bearing needs to be replaced.
Yamaha South Africa told my mechanic that the parts have been discontinued.

Is this true?

I am crazy about my motorcycle, and as a disabled pensioner I cannot believe that a bearing no longer being manufactured, is rendering me stranded for life.

My motorcycle is my wheelchair which I use to hospital, clinic and my only way of accessing my daily needs. Now due to a big end bearing not being produced I have to bury my baby.

Please can someone help. I can't believe a bearing can mean the end of my world as i know it.

Please, can you assist?

Regards and thanks

R K Smuts
[protected]

I am Johnson
My motor Yamaha N max 155 PNK9777 I buy 5 month start for April 2019 may motor have arnormal sound so I go Back motor dealer Eng lum motorria at 4960 jalan bagan Kerman .bagan Kerman 12300 butterword Pp is dealer Yamaha motor .i nought for there .i complaint and ask claim the warranty .past 6 month I don't have any respond as dealer keep give excuse KL Yamaha HQ don't release part send out to dealer side Eng lum motor sdn bhd.! How come Yamaha very poor service and don't have standard procedure and don't have delivery time as standard !very poor big company do like this !

Purchased this product originally on 9/18/2019 as a surprise gift for my husbands 50th Birthday. The dealership, Ridenow Powersports in Jacksonville, Florida increased the price on my contract for the 2019 Yamaha YZ450F to $8, 8990 from their advertised price of $7, 299.00. I realized the problem the next day and called the dealership who told me that the sales person I purchased from was terminated the same day. I went to the dealership in which the Manager "Zach" told me that price gouging and deceitful acts was the reason that the employee, Taylor Frankie, was terminated. They revised my contract to the advertised price. Delivery of the Yamaha YZ450F, after numerous calls and resistance, was scheduled to be delivered this past Thursday, October 3, 2019 in which I was sent an email confirming, My the dealership "Management". It was to be delivered after 1:00pm and he would confirm with me in 5e morning to set up a more specific time. He did not call and after numerous calls to him, I asked the receptionist to please walk over to his desk and ask him to get on the phone. This was approximately 3:45pm on 10/03/2019. He finally did and stated that he still needed to "check over" the YZ450F and that the delivery truck was still out on another delivery and he would let me know when they were on their way. He did not let me know and 4 hours later, two gentlemen showed up in a personal vehicle and unloaded what we thought was out Brand New 2019 Yz450f. Then just drove away. They stated they were from a completely different dealership in Gainesville, not the original purchase location. The YZ450F they basically rolled off their personal vehicle is NOT the YZ450F I purchased, the Vin Numbers DO NOT MATCH and it does not Start. This product is NOT New, It has been used and does NOT match what we have signed a contract for. The dealership acknowledged they DO NOT HAVE the one I purchased and "Thought" this would suffice. Needless to say it does NOT and we have a signed contact without our purchase. The Ridenow Jacksonville Florida said they "Went ahead and changed the Vin on my file" to match this item I did not buy, which is illegal for them to do. We do not know what our option are and they have provided no resolution.
Please contact me as this experience has ruined a milestone memory that was over a year in Planning for my husband who is a Lifelong Yamaha Customer. This experience has taken the joy out of my gift to him and leaves me completely heartbroken. Thank you in advance.

Carol McKinney
[protected]
Carol.jules.[protected]@gmail.com

to whom it may concern
I was driving on the M1 North from JHB to PTA with my Yamaha SR250CC and it broke down right in front of Yamaha i parked my bike next to the highway hoping to be provided with service from the Yamaha company i explained to them that my chain came off and was damaged in the process there for i could not continue riding any further for some reason they could not find any details on the system to provide me with a new chain or even a second hand one they made me wait for more than an hour just to tell me they dont even know where or what kind of chain the yamaha sr250cc bike uses but at least i got a bottle of drinking water for my waiting period after i got the bad news of no chain for my bike i pleaded for any kind of assistance just to get back home they would not even borrow me a 22 spanner to try and fix the chain myself they told me its against the company pollacy to borrow any kind of tools so they send me on my way with no service what so ever so i had to walk pushing my bike al the way home to PTA

as a life long Yamaha rider and huge fan i am deeply disapionted of the poor service i received for my commitment to Yamaha and i will express my feelings about the poor service on all social media platforms

kind regards DJ Oelofse
[protected]

To Whom It May Concerns,

KK Choi
12543 Cerromar Place
Fairfax, VA 22030
703.862.9520

This is my experience with the Service Department at Coleman PowerSports in Falls Church, VA. On August 29, 2019 I requested a service via Coleman PowerSports website for my 2012 Yamaha Super Tenere recall work and stalling problem.

About 2 days later, Brad called and left a voice message about my service request. On September 2nd, I dropped off my bike at the shop using overnight drop late at night since it is difficult to drive with the stalling issue. Next day Brad called and said two recall parts need to be ordered and they should be delivered the following week --the week of September 12th. So I picked up my my bike and brought it home. I did not hear from anyone, so I called and texted about the order status on the 12th. On the 13th he texted me back that he is still waiting for the parts and that he will let me know. That evening he texted me that one of the parts is on back order until Oct 3.

Today (9/24/2019), Brad replied to my text that the part is now on back order until Oct 8.

Therefore my bike has now been in my garage for 6 weeks without service.

Honestly, I can't tell if he is telling me the truth. This shop desperately needs to improve its service department for handling its parts and logistics.

Thank.

I brought my bike in today because the engine wouldn't catch. The battery would turn the starter, but no motor. Three employees of the dealership identified the fuel pump, one on the phone yesterday. Within a few minutes of work, it was clear the fuel pump was not getting power. It threw an error code for the side stand, but they immediately ruled it out. Two employees of the dealership said the highly experienced tech would re-check the fuses I checked first. Instead the tech spent four hours on the bike checking wires and researching, BEFORE he checked the fuse. The fuse for the fuel injector was located in a second bank I didn't know existed. It cost $1.45 and I already had one as a spare. They then tried to charge me $490 for changing the fuse. I disputed it, asking for a break on the price. The manager proposed a half hour reduction and I asked for an hour. They gave that to me. I took it because I am by myself 3, 000 miles from home and I needed to get home. I have a 2014 FJR ES and I love it. I have been a hopless shill for you since then. I even negotiated buying their 2019 model when I was there. It comes down to this: The tech should have checked the fuses first, before tracing wires. It was clear minutes after the fist test on the bike that the fuel injector was not spinning up. Common sence and your procedures dictate looking at the battery (which I replaced with a new one yesterday, then the fuse). That would render the bill to a half hour job at most. I ask that the three hours of labor I paid for be reduced to one half an hour. This is the type of mercenary business practices that give dealerships bad names.

I booked my Yamaha N-Max GPD125 in for a service which when i asked was informed that it should cost me around £225.
Later the same day I received a text message informing me that my vehicle was ready for collection.
Upon collection of my vehicle i was told that as well as the basic pre-arranged service the staff had replaced the drive belt and rollers and the air filter without my prior consent and just to add a final insult they had charged me not only for the parts but for the labor cost of fitting said parts.
when all was said and done the final bill which i HAD to pay in full was around £400, the staff in store informed me that if i did not pay in full they could not release the vehicle and seeing as the vehicle is my means of work i had no choice but to pay the full amount which left me less than £5 in my bank account to last me an entire 4 weeks.
Had the staff at the woking store asked me if i would like them to fit said parts i would have told them no as i am competent and able enough to undertake minor mechanical works myself. I would have also ordered the new parts from the internet saving myself a huge amount in both parts and labor costs.
I did write and send a letter the day following the incident but have as yet had no reply and am therefor following it up with this complaint form.
I do have the original receipt filed away so if you require the exact cost amount broken down into individual factors or the receipt number then i will be able to make these available to you upon request.
I chose to buy a Yamaha new due to feedback i had heard from friends over the past few years who were all very happy with the service and the product they had received, but needless to say i feel extremely disappointed and let down by the careless actions of the staff in the Woking branch.
please contact me ASAP either via email; jason.[protected]@live.co.uk or telephone (preferable); [protected]

Good day yamaha japan.

I want to complain regarding yamaha R25. Why the gear oil pump always got problem? Because of this effect all of engine part get damaged.. The lube oil cannot reach to the engine part because the gear of oil pump not function and broke. Why the gear suddenly broke. It effect to crankshaft broke, con rod bearing.. Why r25 always get engine problem.. I use lot of money to repair this.. I also already make a recall for the oil pump issued before.. Hopefully reply.

I am currently on long term disability.I purchased a motorcycle last spring and due to my injury i had to use the disability insurance policy i purchased from the dealer.
AI insurance has not been keeping up in their payments and as a result i am constantly harassed by your financial department.There is a serious disconnect between you and the provider you sold me.Someone please phone me and get this resolved.I am going to be contacting the BBB about this harassment.[protected].I expect to hear from someone immediately

I have a 2019 190 fsh and I am very disappointed with it. It has poor performance, it doesn't run as fast as I was led to believe and when I make turns in river I loose at least ten to eleven miles per hour, its pitiful. Only had it for two months, worst mistake I made by purchasing it. Will not recommend this boat to anyone. I was told that the boat will run 43 mph, well negative it will only do 30 to 33 tops. Its actually getting slower the more I use it. Just don't understand why I loose 10 or 11 mph in turns. Also the center console gets water in it, very bad design my stuff gets wet.

To Whom It May Concern:

I have a 2014 engine that had been 100% issue free until recently in April 2019 I had it serviced. The shop that performed the work was trustworthy and had performed numerous other maintenance items with never any issues afterward. In this case the engine had been provided the 500 hour oil/filter service and was also looked at more closely for several other routine based checks. The starboard thermostat was removed and the small 1/4" discharge line that is connected to the thermostats on both sides and "tees" into a common line was inadvertantly disconnected. Over the course of less than 3 weeks seawater was entering the cowling and was being pulled into the intake. It was found when i removed the cowling myself to do a routine inspection of the powerhead after a day on the water. I noticed salt residue all over the engine and a significant amount of corrosion. i then located fresh water leaking from the disconnected line while water flushing. I consulted the shop that routinely services my boat and after they performed a careful inspection it was noted with 100% cerainty that the hose had been disconnected during the routine work that had been performed. After the shop owner consulted with a Yamaha master mechanic who he had consulted with in the past it was noted that this had happened numerous times before on similar engines and that the warranty would have covered if still in effect. This is not a warranty based issue, it is a manufacturer defect. It was not advised by TSB or other commication to be a known item that could result in serious damage. My boat and motors were meticulously maintained and if not for the defect would still be in such condition. I was shocked that the master mechanic and my shop representative had consulted with Yamaha local management and were told that there was no recourse. Yamaha should by all rights perform an investigation and gather the information that will prove this is not the fault of a mechanic and that the hose was designed too short. I expect Yamaha to take full responsibility for the damage to this engine by providing a full new powerhead free of charge. Anything less would be a massive failure by Yamaha and its management team to show ownership of responsibility to its valued customers.
I will be happy to supply documentation, pictures, other details and statements from maintenance team that performed service if requested.

Unhappy and waiting for accountability to be acknowledged by its owner...
Michael Kaiser
[protected]@gmail.com