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Yamaha Complaints 128

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J
9:01 am EDT

Yamaha yamaha nmax kickstand not fit for purpose.

I've recently purchased a Yamaha Nmax 0 miles from the dealership the bike runs excellent the brakes are very good it is superior to the PCX no doubt, qlong story short the KICKSTAND has given way TWICE when the bike has been left on its own and the left front side of my bike has scratches, the windshield is scratched the bike has less than 1k miles and because of Yamahas inability to fit a proper kickstand the damage has probably knocked off £300 in parts/labour to a brand new 17 plate bike

This is not a one off issue either as discussed here in this video below

https://youtu.be/W8hgn_Ihk-s

I am furious as it has happened TWICE now and would like a response from Yamaha this has never happened with any of my previous bikes.

I have attempted to attach a video using the feature below to show the damage on my bike however it does not let me

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11:56 am EDT
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Yamaha free and low cost financing of yamaha motorsports products

The Yamaha USA Corp. in 2016, entered into an agreement with Total Card Inc. to offer more advantageous free and low cost financing presumably to stimulate sales and save money on loan servicing costs. This new company that has been created is named Yamaha Motor Finance and appears to have replaced the previous methods of financing. Since I do not know the terms of this agreement I have used the names of Yamaha and Total Card interchangeably below. It should be stated that Yamaha USA is just one of hundreds of companies that have partnered with Total Card Inc. Most of these other companies are relatively small and have trouble providing really attractive credit rates to increase product sales. The major problem with this current situation is that Total Card Inc. uses what I call predatory lending practices to generate extra fees and penalties so they can offer these low and/or free credit rates. A quick Google check of "complaints and lawsuits filed against Total Card Inc." provides over 2 million responses. These business tactics are also enhanced by the fact that Total Card Inc. is located in South Dakota which has some of the most liberal banking laws and weakest consumer protection laws in the nation. The US Supreme Court recently ruled that banks only have to follow laws of the state in which they are located not necessarily where they do business. As you might expect, the great state of South Dakota is fast becoming a banking Mecca .

My problems stem from a late fee even though my Bank mailed the check (loan payment) allowing five business days to reach its destination. The representative from Total Card stated it was received 6 days late. Postmarks are not important to them and they state that only they really know when they receive the check. I was also told by the Yamaha/Total Credit representative that the only way to guarantee avoiding late fees was to authorize them to withdraw their payment from my account when it’s due. This solution did not seem like a satisfactory solution to me. My late check generated a $25 late fee that was later cancelled according to the Total Card phone rep.

The next month my check was on time but did not include an extra $0.49 fee that had somehow been added (without informing me) to my payment. They called and said I could correct my error by making a $5.00 payment (minimum accepted by them) plus I owed another $25 fee for sending a short payment. This company also does not send out billing statements on a monthly basis but calls you when you are late or have other problems. They apparently like to provide that personal touch. I have had only one billing statement provided during the 5 or so months since I purchased the wave runner. Yamaha Motor Finance "for the borrower’s convenience" provide a website that shows your payment amount, due date, current balance and statement balance (my current balance has increased since the one and only billing statement was sent). Unfortunately there is no information on extra fees and penalties other than the fact that the current balance is not decreasing as you would expect on an interest free loan. This is certainly not a good way to do business but is it legal? Maybe in the state of South Dakota. Yamaha and Total Credit are certainly clever. Friends of mine (we bought Wave Runners together) sent in a payment on their interest free loan early to avoid this kind of problem. Total Credit took the early payment and applied it towards principal without informing the couple. When the payment due date came and went with no additional payment being made, you got it, my friends were charged a $25 dollar late fee for failing to make their regularly scheduled payment. And the extra fees just keep on coming.

Beware! When the Yamaha USA dealer offers you an interest free loan “that you’d be a fool not to take advantage of”, don’t do it. If you really need financing find a comparable product made by a manufacturer that isn’t partnered with Total Card Inc. or a similar company. In fact, any manufacturer that handles their finances this way does not deserve your business at all, under any circumstances even if your not financing.

It is hard for me to believe but The Yamaha USA Corp. and its dealers must know what is going on and must be willing to sacrifice future sales to their existing customers financed through Total Card Inc. for the benefit of attracting new customers with low or no interest loans. Yamaha USA must also be saving a bundle on loan service fees from Total Card Inc./Yamaha Motor Finance. I wonder if it is possible that Total Card Inc, makes enough in extra fees to service Yamaha’s accounts for free? I can just imagine Yamaha USA executives rubbing their hands with glee thinking of all the money they are saving on financing costs while ignoring the potential loss of customers in the future.

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Richard Scutt
US
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Nov 13, 2019 4:22 pm EST

Worst finance company I ever worked with.

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K
8:40 am EDT

Yamaha yamaha waverunner

I have a complain to make to Yamaha.

I own a 2 Yamaha Jet Skis and I always have a problem from their authorized service center in Marina, Egypt for their sloppy and primitive work.
About 2 weeks ago one of my Jet skis which worked for only 133 hours didn’t start so I took it to the authorized service center (El-Shimy Marine) and they said that the start gear needs to be changed and that it will coast 5750. I agreed but I insisted that my driver will be with them while they fix the jet.
They opened the engine to move it out because the start gear is at the bottom and to do so they had to suck all the oil out of the engine, which they did. After fixing the start gear they refilled the engine with 2 liters of oil and my driver noted to technician that oil is less than it should be.
After fixing the Jet Ski the technician gave it to my driver to bring it home, on his way to marina 4 it stopped 2 times so he went back to the technician and told him what happened. The Technician opened the engine and said that oil is more than it should be and sucked almost 0.75 liters of oil out of the engine. The technician took the jet for test drive before handing it over to driver since the driver had an argument on the level of oil was not enough in the engine. After 20 minutes of test driving the technician called the service center for help. They towed the Jet Ski to the service center and there they discovered that block was cracked and that the jet needs a new engine.
The worst thing ever is that they refused to claim any responsibility and when I called Eng. Elshimy and told him that the Jet Ski broke while it was with them and they have to claim responsibility, his answer was it broke because it was its destiny.
Until know the Jet is in his position and he refuses to take any responsibility.

Yamaha you have the worse service center and dealers in Egypt. I don’t know who should I seek for help.

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7:38 am EDT

Yamaha yamaha fz1 rotor

To whom it may concern.

I have a Yamaha fz1s reg YN06LFE. A bad noise came from the engine and under investigation i discovered the magnets have failed in the rotor. I am enquiring as this appears to be a common fault if any of the repairs/parts are part of a recall or warranty provided by Yamaha. I have already purchased the stator which under inspection appears fine but i will be replacing that anyway just incase any broken magnet particles are embeddedin there. I have yet to purchase a rotor.
I await your reply.

Many Thanks
Colin Tate

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6:49 am EDT
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Yamaha I paid for a service I never got it

Hello,
I took my yamaha fazers2 for service at 7-4-2017. I paid 163€ for general service. But they did not fix a problem with the ABS. So they told me to take the bike again for service and that they will not charge me more money for the work, i would pay only for the spare parts . I took it again at [protected]. And yesterday [protected]) they told me that the can not fix it. ABS is stuck. So they removed it. But they charged me 75€. I don't know the reason. They say that the charge is for a spare part, which didn't fix the problem.
I can't understand what exactly i paid. I paid for not fixing my bike.
My email (if you want to communicate with me) is: [protected]@hotmail.com

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4:06 pm EST
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Yamaha yamaha accessories

purchased snowplow for Viking 6.1st time plowing front bracket bent. took It back to dealer and Yamaha would not cover it under warranty we tried to talk to Yamaha about it and they said they didn't have to stand behind it because it was made by warn. they said it was dealers responsibility to handle this but dealer said there was nothing more they could do because Yamaha refused the claim. dealer said they couldn't believe they wouldn't replace it. they seemed shocked.

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8:35 am EST

Yamaha worst service and arrogant customer service

Today had a worst time in my life in Bikerz service station located in Nandanam. They haven't serviced my bike properly but arguing and charging.They are very rude even to my sister.Hereafter i wont recommend Yamaha bikes to my frds and family.Already we have 2 yamaha bikes and planned to buy 3rd one but changed my mind.Thanks Yamaha your dealers are the worst and customer care is very bad.

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Bikerz
IN
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Feb 25, 2016 2:21 am EST

Dear Sir

Thank for your feedback . Please cal us at [protected]
or write to us at customercare.bikerz@gmail.com . We regret for your experience .

Regards

CRM

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N
9:29 am EDT

Yamaha not received rc book

I took the bike from 7 month back but still I didn't get the my rc book. I asked in rto office they are saying we send by speed it is not returned back & I took speed post tracking no & trying to get but it says consistency not available. Even I went & asked post office but they are not responding properly. Even motor person also not helping.

I'm from bangalore,
Please give a solution

Regards,
Naveen

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I
India Yamaha motor
IN
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Mar 18, 2015 10:20 pm EDT
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Dear Naveen

Greetings from Yamaha.
We request you to please provide details of your complaint at yes@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected].

Warm Regards
Team Yamaha

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C
8:05 pm EST
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On 9/11/14 I bought a brand new 2013 yamaha waverunner fxho cruiser from don & roy's motorsports. The purchase was in privity with don & roy's including shipping arranged by don & roy's, paid for by don & roy's, crated by don & roy's and it arrived at the destination, spokane, wa., damaged. Upon delivery on 10/14/14 it was noted that it was accepted pending...

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4:04 pm EDT
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Yamaha viking door latch

I have a new 2014 yamaha viking and the door latch broke, I have been trying for approx. 8 weeks to get a new door latch from the dealer I purchased it from, the dealer keeps telling me that he can not get this part from yamaha? I do not understand because this is a safety hazard for one thing and also it is just not right when you buy something new and you are not able to purchase factory parts that are on these vehicles.

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luther smith
US
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Jul 24, 2015 3:54 pm EDT

every time we go out in it we have to take it to the shop.it has a 6mo warranty that expires aug 2015 & its been in the shop 4 months of 5 months that I have had it.

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8:22 am EDT
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Yamaha servicing of bike

To yamaha motors, delhi

I, piyush sethi of karol bagh, new delhi, from has bought a faizer (red and black) from delhi scooters, rajouri garden around one and half year back. I have taken 6 free services and thereafter paid services from this showroom in the entire time period. I would like to convey that i'm completely dissatisfied with their way of bike servicing. Even in the free service they offered, none of the time my bike was serviced properly in one go. I always have to take a second round to get the faults correct in their servicing. I have already mailed in this regard to the rajouri garden center, but it was to no avail. They showed no improvement in servicing and they just responded saying that I have to visit the service center again and rectify my problems. Recently, I claimed an insurance for my bike as due to an accident its parts got damaged and needed proper servicing and change. They took one week time from me for this and to my surprise on the delivery date of the bike, I ensured from whether my bike is properly repaired or not so that I should come to take it, they said yes, but when I reached the center it took 6 hours for them to deliver the bike as it was not properly washed, the oiling and galvanizing of parts wasn't proper and I insisted them to wash it properly and waited for 6 hours there to get it done.
On top of this, now my bike has encountered several issues which were not there before, moreover the situation has aggravated. When I complained to them, they told me to bring bike again next week. The issues include-: break is tight and needs force to apply break, speedometer which was initially working has not got disabled, engine gets off in between and the bike battery problem which was told to the executives there is not resolved till now.
This is seriously disgusting, i'm a college student and I also do job, I don't have spare time or free time that I should come every now and then for bike servicing and check for the issues. After 1 week also it seems its not serviced, actually the bike's condition has worsened.
This is highly negligent on part of yamaha service center of rajouri garden and this has great inconvenience to me.
I demand strict action against the service executives there and I should be given a solution to this issue as soon as possible.
Thank you.

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11:45 pm EDT
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Yamaha fake add and gave my contact no.

Respected Sir/Madam,
I dont know whether it is a fake add posted by someone or by mistakenly they have given my contact number for their add.Here is the link of that add (http://hyderabad.olx.in/yamaha-r15-v2-2012-8k-kms-like-new-urgent-cash-iid-646591523) .I am getting unwanted calls through out the day even at midnights.So please consider my complaint and remove that add or inform the concern person to change the number.
With Regards,
K.O.Sunil Kumar

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6:55 am EDT
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Yamaha need to order unavailable outboard motor in my country

I am facing a problem to buy a new yamaha outboard motor (F200)
from the distributor The main problem that the distributor do not have the F200 yamaha outboard motor in his showroom and he do not need to order it for me and he do not accepting to release the motor from cutoms if I order it by my self.

note: In my country rules that if their are a distributor you can not bring a product from outside my country until I get their acceptance to release.

at the end can you till me what is the solution.

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8:26 pm EDT
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Yamaha bad yamaha technology

I love yamaha so I had buy a
New bike ss 125 in dec
2012 from arsh yamaha dehradun. A
New bike make the little
Noise when using self
Start. Mechanic told after
Some time this sound will
Be end. He was right after
Some time sound removed
But some time make little
Sound but not at service
Center. But once about
7000 km bike meter
Reading at interior area of
Uttarkashi distt. My bike
Kik was jamed so I had to
Pik up the bike to
Mechanic we found that
The screws (3) are broken. I
Want to advice you 1-
Screws of self was no
Tighten by your mechanics
In your manufacturingu
Factory. 2- the degine of
Three screws (l-key) which
Tight the magnet with self
Are very poor because
(isme puri choori kati gai
Hai jo ki self ke chhed ko
Kaati hai) now I feel so regret to choose yamaha and want to beware other new buyer.

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I
India Yamaha motor
IN
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Apr 27, 2014 11:38 pm EDT
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Greetings from Yamaha.
We request you to please provide details of your complaint at yes@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected].

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8:47 am EST
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Yamaha replacement

As I bought a new yamaha fzs in sairam motors padi, chennai. While I ridding my bike on r. K salai near city center my bike's rear tyre got burst while I ridding and I escaped from a big accident... Then I came to know that tyre quality is very cheap. Mrf tyre manufacture whole unit are cheat and fraud, they are cheating people by giving low quality. Today I went to mrf service station ekattuthangal. I met one of the manger mr. Vivek he said this is not our mistake and he wont claim and give he didnt respond and not communicated wit us properly.. We are not satisfied with him.. So we met another manager mr. Nageesh, that gentleman said yamaha company only asked our mrf group to manufacture this kind of low quality tyers said coolly and he went inside... Regarding this I discussed with my lawyer and we are gonna file a damage suite againts these cheats... For more details contact r. Srinivasan ([protected])

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Update by Srinivasan1010
Nov 28, 2013 6:07 am EST

still no response no call from the yamaha and mrf

Update by Srinivasan1010
Nov 28, 2013 6:06 am EST

i have never seen worst company yamaha and mrf

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I
India Yamaha motor
IN
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Nov 28, 2013 10:07 pm EST
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Dear Sir,

Your reported issue against the complaint No. IC-08687-N5W6 regarding “Rear Tyre got Burst while riding the vehicle” has been closed on the basis of our Field Staff Remarks “Customer demand cannot be fulfilled under IYM normal Warranty Policy”

Further for any query or complaint please contact our Toll Free No. [protected] or mail us at yes@yamaha-motor-india.com

I
I
India Yamaha motor
IN
Send a message
Nov 21, 2013 12:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Sir,

Thank you for writing us. Your Customer complaint number is IC-08687-N5W6

We will respond to you within 48 working hours. Please ensure your Name, Contact Number and the Feedback Number is mentioned in all your communications with us in order to ensure faster resolution.

You can also contact us at the Customer Toll Free Number: [protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.
You are requested to add the following email address to your Address Book: yes@yamaha-motor-india.com

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11:58 am EDT
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Yamaha parts are not avilable

Dear sir,
My name is anil. And my byk had gone to service center after a accedent, all and every work has been completed but which part had been damaged in accedent, that part not available in service center, these problem away fom one month, store keper say that parts are not available, and this condition is not realy, because from one month parts are not purched by company service center this is not possible, so please do something.
Thankyou.

Company detail: green automobile pvt. Ltd., 20-21 railway road, fruit garden nh-5 nit faridabad 121001 haryana, phone no [protected]
Bill no. 4322
Job no.; 30116
Vehicle no.; hr 29 z 2955
Service no. Accidental
Model : ybr

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I
India Yamaha motor
IN
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Sep 09, 2013 5:20 am EDT
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Greetings from Yamaha.
We request you to please provide details of your complaint at yes@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address ( if possible)
You can also register your complaint at our Toll free number [protected].

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4:31 pm EDT
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On october 10, 2012 I purchased a 2012 yamaha raider, vin #javp27e0ca014683 from velocity powersports located at 151 gateway drive, ladson, sc 29456 along with $4, 000 in after market accessories. On the date of purchase I drove the bike home. •october 11, 2012 I took the bike back to order the after market accessories and informed them that the motorcycle...

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2:05 am EDT
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Yamaha complaint

Hello!
Asahi industries (m) sdn bhd we are global reputable company here in malaysia, we deal in distributions of digitalpianos, musical keyboard, pioneer, dj mixer and other musical instruments to any part of the world.

Order information:
Minimum order: 1-10 units... Maximum order:10 units upward

Ask for selling price in any currency
Delivery directly to customers destination
Shipping method: fedex, dhl, ups (all shipping service are available)
Delivery time: maximum time delivery to any place you are is 49 hours. —
Dj mixers on sale (all items are brand ew factory sealed in box) only buyer's are authorized to un-box any our items):

Pioneer djm-2000 4-channel professional dj mixer usb pro dj link sampler

Package contents
Pioneer djm-2000 professional dj mixer
Usb cable
4 x lan cables
1-year limited warranty
International upc chord or adapter —
2x pioneer cdj-350 turntable + djm-350 mixer
Pioneer djm-2000 4-channel dj mixer new in box
Pioneer multi channel dj mixer - silver - djm-850-s
2 custom metalic blue technics sl1200 mk2's with ultra blue leds dj turntables
Pioneer djm-700 black 4-channel dj mixer - new!
Pioneer dj djm-850-k (black) 4 audio channel mixer 2 mic channels scratch control
Pioneer dj djm-900 nexus pro dj mixer club 4 channel djm900 djm900nxs brand new —
Pioneer djm-2000 pro 4-channel dj mixer djm2000
Pioneer djm-2000 4 channel 19"pro dj mixer djm2000 w/ odyssey case
Pioneer djm-2000 pro 4-channel dj mixer djm2000 110/220v
Pioneer djm-700-k dj pa battle mixer club band bar nightclub 4 channel
Pioneer djm-700 silver 4-channel dj mixer
Allen & heath xone db4 4-channel dj mixer with effects
Rane sixty-eight club dj serato scratch live mixer 68 4-channel deejay mixer
Pioneer djm900nxs (djm-900 nxs) nexus 4-channel professional dj mixer
Pioneer djm-2000 4-channel professional performance dj mixer * brand new
Other pioneer are available. —
Guitar:
2012 gibson les paul traditional honey burst
Vintage 1973 martin d12-18 (d-18 12 string) acoustic electric guitar mahogany
1991 gibson chet atkins
Other guitar are avaiable —
Drums:
Yamaha gigmaker 5-piece standard shell pack with 22" bass drum black glitter
Yamaha psr-s910 61-key arranger workstation

Selling: a full-size yamaha keyboard and arranger workstation with usb audio recording, 128-note polyphony, and playback of mp3 files.

Features:
Super articulation voices
Sounds from the legendary tyros3
Microphone input with 3-part vocal harmony
Mp3 playback
Color screen
128-note polyphony
16-track sequencer
Audio recorder
Internet direct connect and usb connectivity
Dozens of effects

Other yamaha product are available.

Also we supply/sell other musical instrumets such as:denon dn,
Korg,
Numark,
Amplifier/sound system,
Allen & heath, stanton,
Vestax pmc,
Hercules dj,
Urei,
Yamaha,
Keyboard,
Drum sets,
Electric guitar, and many.. —
Ask for models, grade, price on how to place an order with us kidny contact mr quadri moraaq omar

Active sales rep:quadri moraaq omar
Gmail & gtalk:[protected]@gmail.com
Yahoomail & yahoochat:[protected]@yahoo.com
Hotmail & outlook:[protected]@outlook.com
Skype:asahimusicalindustriesbhd

Thanks for your interest and patronage.
Regards.

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4:06 am EDT
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I own fz16 regn no. Dl3s-bs4896 purchased in nov, 13- 2011 from adarsh yamaha aurobindo marg adchini delhi-110017. My 1st service has been completed from a-10 devli road khanpur extn (very poor service centre). And 2nd service completed from f-26/4 okhla new delhi 110020, after the service the vehicle is not that smooth as it was before, one day before the...

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11:15 am EDT
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Yamaha self not in working condition at the of purcahse to upto new...

vehical details: yamaha ss 125cc motor bike, MH31, DN 9630 ...

bike owner details; Mangesh Bibe
Moble No. : [protected], [protected]
email ID : [protected]@gmail.com

complaint: self start not in working condition at the time of purches aftre 2 month to upto new... self is in of condition and all servicing are done properly at time but one problem always at is it...

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Overview of Yamaha complaint handling

Yamaha reviews first appeared on Complaints Board on Feb 14, 2007. The latest review Stealing money through our payments was posted on Feb 11, 2021. The latest complaint received damaged wave runner was resolved on Dec 21, 2014. Yamaha has an average consumer rating of 3 stars from 128 reviews. Yamaha has resolved 58 complaints.
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  1. Yamaha Contacts

  2. Yamaha phone numbers
    +1 (800) 093-9262
    +1 (800) 093-9262
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    +81 120 090 819
    +81 120 090 819
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    100%
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    Japan
    +1 (800) 962-7926
    +1 (800) 962-7926
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    United States
    +44 203 027 5116
    +44 203 027 5116
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    United Kingdom
    +43 223 671 3873
    +43 223 671 3873
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    100%
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    Austria
    +49 21 312 013
    +49 21 312 013
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    100%
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    Germany
    +7 495 225 9481
    +7 495 225 9481
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    100%
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    Russia
    +41 627 888 877
    +41 627 888 877
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    Switzerland
    +86 216 270 8668
    +86 216 270 8668
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    100%
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    China
    +91 120 235 0695
    +91 120 235 0695
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    India
    +60 361 577 011
    +60 361 577 011
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    Malaysia
    +63 434 551 900
    +63 434 551 900
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    Philippines
    +66 27 697 200
    +66 27 697 200
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    Thailand
    +55 112 431 6500
    +55 112 431 6500
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    Brazil
    +51 202 2100
    +51 202 2100
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    100%
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    Peru
    More phone numbers
  3. Yamaha emails
  4. Yamaha address
    10-1, Nakazawacho, Naka-ku Hamamatsu-shi, Shizuoka, 430-8650, Japan
  5. Yamaha social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Yamaha contacts

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