Yamaha
Reviews and Complaints

I purchased a new 2009 Yamaha YZF r1 from the dealership in Hawaii. Placed the motorcycle in storage from July 2010 to August 2011. Once I got the bike out of storage, it would not start and needed to have the battery replaced. Two months later, the bike would not turn over to try to start. I had to push start the bike to get it running. It had approximately 4100 miles on the speedometer. The local dealership ran some tests on it and deemed that the starter motor was bad. I called Yamaha and the dealership where I purchased the bike and they said the bike is no longer under warranty and there were no recalls on the part, so there was nothing they could do. $725 later, the bike is back in normal operating condition. There are a number of Internet blogs and YouTube videos claiming that Yamaha's YZF r1 starter motor is faulty. One guy had issues starting his bike about 10 days out the box. Insane! Please fix!

My name is p. Prabu raja, I will purches a bike yamaha szr in that time in engine sound will come, I will complaint in two showroom in bavani&erode balasundaram motors, they do not give me correct responds, I will allso complaint customer call officers date-18/04/2012, in showroom four service allso fineshed problem will not solwed, in showroom they sayes you want to do paide for that problem they do not give conform. Details; about my bike; registration no =tn 34 m 5459, chassis number=mb154b033b2010691, engine no=54b3010754, makers name=yamaha motor india ltd. Please take imediate acction, you do not take acction I will complaint to customer.

Yamaha kollam showroom (george maijo industries pvt ltd) people broken my speedo meter when I give for service. And also I am not satisfied with the servicing of yamaha kollam showroom. There is a lack of spare parts. Please take necessary action.

The service support guy in the jain yamaha (tnagar), hastily replied when I gave my my vehicle for service. He claimed that it will take 10 days to do a free (5th service)
And when enquired about the delay, he was disrespectful and used all the foul language and asked me do escalate or do whatever I may. I just took the keys and walked off saying very nice customer service. This is not a good attitude from a customer relationship person. Why on earth would changing the engine oil & water wash would take 10 days?

I found this supplier elect sales and services from http://www.alibaba.com. name of supplier is elect sales and services ltd. Address is 10-12 spring garden terrace, roath, cardiff, cf2 1qx, united kingdom. Phone : +[protected]. I ordered a digital piano ydp 141 with bench with a proper invoice send to me. I was told to make the payment in a sbi account in india. After making the payment they gave me a tracking number of my parcel. The courier name was ppr global courier. Tracking details provided to me was http://pprservicesinc.com/ with tracking number:[protected] and password:ppr. The delivery was supposed to be made on the 10th of february, 2012. You can verify it from the tracking details provided. After that the courier company kept on charging me money for my parcel due to custom duty, tax and insurance, anti-drug and anti-terrorist fees, ibc certificate fees, clearance and inland revenue fees. The amount totals about $1771.75 usd whereas the original price of the piano that was in the invoice was $500 usd. When I made the last payment, the courier said that the parcel is in kolkata and after this payment he will be able to deliver the goods after the clearance. After paying the amount also I did not receive the parcel, instead after a day I got called and was told that I need to make an additional payment of 5000 inr to receive it finally. At this instance, I stopped paying them the money and told the seller that I do not want the product and am interested in the total refund which she agreed to. I also have the mail where she (miss theresa, sales director of elect sales and services ltd) confirms that I will be refunded with all the payment I have made so far. After that it is history. Since then I am not able to contact her through phone or get any response for my mails.
Detail of payments I have made till date are as given below:
1. Product price - $500.00 usd
2. Custom duty - $201.75 usd
3. Tax and insurance - $200.00 usd
4. Anti-drug and anti-terrorist - $253.00 usd
5. Ibc - $281 usd
6. Clearance bills and inland-revenue bill (custom) - $336.00 usd
Total payment made : $ 1771.75 usd
Detail for the account where the payments were made:
1. Product price - paid in sbi account number [protected]
2. Custom duty - paid in sbi account number [protected]
3. Tax and insurance - paid in sbi account number [protected]
4. Anti-drug and anti-terrorist - paid in sbi account number [protected]
5. Ibc - paid in icici account number [protected]
6. Clearance bills and inland-revenue bill (custom) - paid in sbi account number [protected]
I would request you to look into this matter and help me to give justice and also to set up an example so that no one gets cheated like me in future. Appreciate your help in this regard and looking forward for your quick action.

Sir,
I have purchased yamaha ybr 125 from your authorised showroom named cag pride situated in sathy road, near gp signal coimbatore. I lodged a compliant mentioning that the paints gets peeling off in cross-bar and a black angle besides the side tank. I mentioned this compliant when my vehicle went for the second service. My bike looks uglier now, even it has gone just 3 months from the date of purchase. The service people over there in the showroom doesn't minds my complaint. They regularly use to say "come after two days we will provide a solution". I dont know how many 2 days to go. I request you kindly to consider my complaint and provide me a solution, by replacing the parts. Hope I will get satisfied after this complaint. Thanking you

I had brought the yamaha fz16, there is a lot of problems with that bike, during the 1st month there was a battery problem
During 1 year I hav made it 5 times charged and now my bike is under serious problem, more smoke in silencer, I heard that it is problem with engine, my bike is taking more engine oil than petrol. Wat to do its been 1year 1month from purchasing date.
I came to know these things happ from the 1st service due to improper service of oil change and every thing

Iam Faisal Ahamed, is being proud owner of YAMAHA YBR 110 CC Purchased in Krishna Automobiles, Tirunelveli, Tamilnadu, India. on 22.07.2010 with full cash. Around One Year my Yamaha is very smooth handle. But Nowadays there are many problems in Vehicle & Service station. After my 5 free service Yamaha showroom will changed, that means Krishna Automobiles is transfer to Innovative motors. They ( Krishna Auto mobiles) told when our contract is changed to ( Innovative motors ), we did not provide any free service. After that i go to Innovative motors, "THEIR SERVICE IS VERY BAD" Around 1 year my side lock is not lock properly, i asked them, they told your side lock is very weak, of that Rs 1750/- may be wanted to rectify that weak. But i leave them and send my bike to local workshop. They rectify my lock and collect Rs 470/ only...Kindly consider this issue and give clarification to Innovative Motors, Tirunelveli, Tamilnadu, India. MY Vehicle no : TN 72 AF 5293.MY EMAIL ID is [protected]@yahoo.co.in.My Mobile no : +[protected].

This bike has an attractive price tag, look and feel but it is a piece of junk. I will simply provide a list.

1. Severe dead spot in the throttle since day one of ownership. Extremely dangerous at low speed manuvers.

2. The 2007 clutch box needed to be replaced after only 15k miles with a 2008 clutch box. It is replaced under a customer service advisory that is not made public.

3. Clunk when going over small rises and dips in the road at various speeds since first day of ownership. Shocks and stripped crown head nut, the nut that holds the forks to the frame, most typical cause.

4. There is a severe squeal/squeak coming from the front left hand side of the bike when downshifting. Belt tension was checked many times and is in spec with the service manual.

I have 32k on the bike. I have the extended warranty and service plan on the bike. It has been in for service at every interval.

None of the issues items 1-4 have completely resolved even after technical intervention. What is looks like to me is Yamaha is putting out crap and their mechanics either dont want to or are unable fix the issues. Pass this one by.

This is to complaint for a pathetic after sale service given by yamaha service centre in Banashankari III stage in Bangalore. I bought a yamaha SZ-R bike 5 months back. The office timings are from morning 9:30 to 6 pm. For the first time I went for my free servicing at around 5 pm they sent me back saying that time is over and the garage is full. The same thing happened when I went there at 12 pm for the second time. I was sent back from the gate itself. Today for the third time I was sent back when I went there at 10 am. They said that they will be taking in vehicles only from 8 to 9 am now onwards. How ridiculous is that? They expect people to come there at 8 and stand in the queue for giving their bikes for servicing. I have had vehicles of different companies. Never had I experienced this kind of behavior. If yamaha cannot arrange for servicing it's bikes, it should stop selling them.
Please do accept/forward this complaint and kindly take strict action. Thank you.

I had a very bad taste of service from your Service centre which is at thane (Kothari ware house, Hiranandani Estate, Manpada)
I went to replace my metre cable, it was done
I requested the mechanic (Saifuddin) to adjust the leg guard which was crossly fitted at the time of purchase itsself.
he made me wait for an hour & he was not ready to do it & claimed it to be Damaged one & cannot be Recorrected, (there is not a single scratch in it).
I re requested the manager, when he insisted the mechanic to attend the job he went to the vehicle & started Kicking the Guard with anger.
I asked him to stop, he said this is the only way to recorrect it, this is very Disguisting if a new bike is kicked in front of owner.
even after that when I shouted at him the manager also started support him saying go to the dealer from where u have purchased the vehicle.
I expect an apology & recorrect the same from your end

Thanks & Regards
Venkatesh
[protected]
[protected]@yahoo.com

I bought FZ from Orion Motors Bangalore – (Opp to Forum mall). And I gave my bike for first service and I got it back on the same evening after I pay 720 (Oil + polishing). But I didn’t noticed during the delivery that the head light frame (one with the glass finish) was got cracked, and due to rain the moisture formed Inside the headlight. The very next day I visited the showroom to report about the damage but they simply said ‘we are not responsible for that and we don’t know how it has happened!’. They were very rude and irresponsible. I suspect that the damage happened due to the laziness of the technician or improper way of handling the bike, as the headlight frame is of plastic it could break in one single mistake during service. And I trust Yamaha quality that it shouldn’t break so soon without any external load. Still they were not ready accepting their fault, but the supervisor gave me a bull-### solution that ‘we will replace the damaged part by another bike wait for 10 more day’. Is this the kind Service doing in Yamaha? Or it’s just a fate for all Yamaha buyers?

I purchased yamaha r15 black (Engine no 38B1031436; CHESIS NO ME138B015B2031427) from India Yamaha Motor Pvt Ltd, Wakdewadi, Pune on 17/08/2011. Within 2 days i start noticing multiple problems such as rusting on various bolts, front disc break, paint removal from handle and rusting all across handle down the chesis. Over the period of time within 2 weeks I would see rear break making sharp noice, accumulation of water vapor in the techometer and multiple display section, loosing of clutch bolt, and even pronounce appearance of coppery deposits all along the handle section. To make it worse on 19th day of bike purchase i was unable to start bike (self start dint work and battery finished- i was not able to switch on headlights/display; the engine warning light poped up). I went to yamaha factory outlet next day (ironically in the next morning battery was working and i was able to start bike-strange!) and they told this is nothing but a common phenomenon during rainy season (Mr nitin who is service manager there told that it happens with every bike- on the other hand we inspected atleast 10-15 bikes parked there but not even a single such problem was apparent in all those bikes). The service manager nitin tried to mask the problems of bike saying it happens in rainy season be it rusting or malfunctioning of engine/battery ( in fact he said that it's a loose connection that battery dint work). I came back from factory outlet and To my surprise next day same thing happened " bike is not starting...self start is not working...engine trouble sign is showing up..unable to on headlights...". I as a customer feel cheated and duped because I dint get in this bike what i paid for be it finishing or smooth riding ( the engine makes some strange noise and the service guys twice washed mud/dust from rear break but again within half kilometer ride it would start making such noise). I am unable to feel the touch of a new bike. Therefore I request you to kindly look over this matter because i dont want a repaired bike, instead a bike whatever i have paid for. Now I want a replacement of the bike. This is what i feel:

1) Why should i get satisfied with a sub-stranded bike in spite of paying full money

2) Why company like yamaha with turnover almost 1000 Cr/year is afraid of taking moral responsibility and instead of replacing the bike try to repair it

3) Why service manager blindly ignored apparent problems in bike even when he compared to multiple R15 standing in the company premises (there were brand new as well as above 2000KM old bikes...even then he did not find any such problems in those bikes..rather ignored the fact)

4) Is company only charges for engine...and not for finishing/looks ( my bike is utterly bad in finishing with handle frame material is unevenly molded/cut all along the handle)

5) Is policy of Yamaha Motor India above customers satisfaction

6) Can you guys feel the agony and in fact the pain of driving such a sub-stranded bike as a passionate bike lover?

Its my humble request that I am not at all satisfied with the services. From the very first day of purchase, its been unsatisfactory. My service book no. Is 07729 and I have given my bike for service @yamaha green automobiles private ltd. Gurgaon, sohna road, opp. To jmd gardens near subhash chowk, ggn. Neither they had checked the fuel meter nor speedometer. They haven't washed my bike even this time. They always misguide their customers. I have been given a seat cover of any other bike instead of giving me the original one. It do not possess pick up that a 125cc bike should have. Last but not the least. Please cum to my home, and pick ur bike up as soon as possible because its not at all up to my expectations!

From MS ANN HOOPER
Reply-to [protected]@yahoo.co.uk
Date Tue, Aug 19, 2008
Subject CONGRATULATIONS YOU WON

Muara Baru Ujung
Block G1-2. City,
Indonesia.

Ref: IE/9820X2/07
Batch: 084/06/ZY369

We happily announce to you the draw (#1004) of the Yamaha Lottery Online Sweepstakes International program held on the 19th ofAugust 2008, of which you emerged a winner. Your e-mail address attached to ticket number:188 with Serial number: 5748/04 drew the lucky numbers which subsequently won you the lottery in the 1st category.

You have therefore been approved to claim a total sum of $1, 000, 000.00 (One Million US D llars)in cash credited to fileKTL/912308/03 All participants for the online version were selected randomly from WorldWideWeb sites through computer draw system and extracted from over100, 000 unions and corporate bodies listed online.

This promotion takes place annually for security reasons you are advised to keep your winning information confidential till your claims is processed and your money remitted to you in whatever manner you deem fit to claim your prize.This is part of our precautionary measure to avoid double claiming and unwarranted abuse of this program by some unscrupulous elements.Please be warned.

To file your claims, please contact our agent:

Mr Young Zao
Universal Trust Inc.
Email:[protected]@yahoo.co.uk
Tel:+[protected]

Congratulations once more from our members of staff and thank you for being part of our promotional program. Note: Anybody under the age of 18 is automatically disqualified.

Ms.Ann Hooper
Online coordinator.
©2008 Yamaha Corporation

Bought a new 2008 snowmobile from yamaha and from the start it was way too load and they wouldn't do anything about it unless I payed to have them tear the engine down while still on warranty. Noise worsened over time with still no success from Yamaha motors. Later spent hundreds for tear down of tunnel/exhaust nothing found. Later engine blew apart with only 2400 miles. There again they said I would have to pay for tear down and I did otherwise they wouldn't even consider warranty. Then after spending more money yamaha said warranty expired" Tough Luck" and now I have a sled that has even lower value. A box of parts.

Just a note to anyone who is considering buying a yamaha product of any sort, be aware that their warranty and after sales service is the worst I have ever dealt with. I have been in the automotive industry for 34 years and have never seen a company treat its customers so poorly.
I purchased a new phazer snowmobile in 2008 with a 2 year warranty. It had a shifting problem within the first 200 miles. I took it to Cariboo motorsports in 100 Mile House, BC and was told it would
be repaired under warranty. I paid to have a service done at that time as I wanted this machine to be broken in correctly as I planned on keeping it for a long time. I found out from a co-worker who had a used 2007 phazer that their engine had to be re-built (no warranty) so I wanted to be sure all was good with my new one.
To continue, I received the snowmobile back, and paid for my service, only to find out it still would only shift about one third of the time. By now spring had come so I took the machine in for its 500 mile service, again stating that it would not shift correctly. I was told there was a second modification that yamaha was doing to correct the problem they knew this model was having and that it would fix the problem this time. I paid for my service and took the snowmobile home for summer storage. Next winter comes and out for a ride we go, it did improve cause it actually works about half the time you try and shift it. Being hopeful that it will improve, we go on a few more rides, it does not! Now back to the dealer with 750 miles on it, I am told that there is a new fix but I am no longer under warranty so I will have to pay to have this defect repaired. I contacted yamaha canada customer relations and was told that the area rep was aware of my problem but because it is past warranty time frame they will not be doing any repairs unless I am paying for it. As far as yamaha is concerned, the repairs have been done and if it only shifts half the time then that is the best it will be. I guess when I purchased the machine I should have only paid half the price because half is the best they can get it to work.
BEWARE - YAMAHA IS NOT A QUALITY PRODUCT NOR DO I FIND THEM TO BE A REPUTABLE COMPANY TO DEAL WITH. I WILL NEVER PURCHASE ANOTHER YAMAHA PRODUCT OR DEAL WITH ANYONE WHO SELLS YAMAHA PRODUCTS.

I am surprised that Yamaha does not want to honor the Magnuson-Moss Warranty Act. This is a federal law. They have had over 100 attempts to repair my Rhino (dealer has the documentation). I purchased an additional Two Years Y.E. S. warranty after the original Three Years expired. It came with a Six Month warranty. That’s Sixty-Six Months TOTAL. They say its two old of a "vehicle" to "Want to participate" in my problem! I say, its two old of a "problem" to not want to participate in a FEDERAL LAW!
I have made several attempts to resolve this matter, and yet I am still stuck with a lemon that they cannot repair. And furthermore, they thumb their nose at the Federals law. As a consumer, I have rights, and as an American Corporation, they have obligations.

This complaint is for the record. I will attempt to contact their legal department ONE MORE TIME after this complaint. The Act is meant to provide consumers with access to reasonable and effective remedies where there is a breach of warranty on a consumer product. If they do not HONOR my request, I will seek Council to affect this reasonable and effective remedy to the fullest extent allowable by law.

Full Warranty Requirements Under a full warranty, in the case of a defect, malfunction, or failure to conform with the written warranty, the warrantor:

must, as a minimum, remedy the consumer product within a reasonable time and without charge;
may not impose any limitation on the duration of any implied warranty on the product;
may not exclude or limit consequential damages for a breach of any written or implied warranty on the product, unless the exclusion or limitation conspicuously appears on the face of the warranty; and
if the product, or a component part, contains a defect or malfunction, must permit the consumer to elect either a refund or replacement without charge, after a reasonable number of repair attempts.

Read the last line carefully "REASONABLE NUMBER OF ATTEMPTS"!

In addition, the federal government has the authority to take injunctive action against a supplier or warrantor who fails to meet the requirements of the act.

Finally, consumers may seek redress in the courts for alleged violations of the Magnuson-Moss Act. A consumer who has been injured by the noncompliance of a supplier may bring an action in federal court if the amount in controversy is over $25, or a class action if the number of class plaintiffs is greater than 100.

Are there 100 or more of you out there? Respond to me at;
mailto:[protected]@gmail.com

Yamaha, you have lost your Founders Vision.

Jeffrey Graf

I am surprised that Yamaha does not want to honor the Magnuson-Moss Warranty Act. This is a federal law. They have had over 100 attempts to repair my Rhino (dealer has the documentation). I purchased an additional Two Years Y.E. S. warranty after the original Three Years expired. It came with a Six Month warranty. That’s Sixty-Six Months TOTAL. They say its two old of a "vehicle" to "Want to participate" in my problem! I say, its two old of a "problem" to not want to participate in a FEDERAL LAW!

I have made several attempts to resolve this matter, and yet I am still stuck with a lemon that they cannot repair. And furthermore, they thumb their nose at the Federals law. As a consumer, I have rights, and as an American Corporation, they have obligations.

This complaint is for the record. I will attempt to contact their legal department ONE MORE TIME after this complaint. The Act is meant to provide consumers with access to reasonable and effective remedies where there is a breach of warranty on a consumer product. If they do not HONOR my request, I will seek Council to affect this reasonable and effective remedy to the fullest extent allowable by law.

Full Warranty Requirements Under a full warranty, in the case of a defect, malfunction, or failure to conform with the written warranty, the warrantor:

must, as a minimum, remedy the consumer product within a reasonable time and without charge;
may not impose any limitation on the duration of any implied warranty on the product;
may not exclude or limit consequential damages for a breach of any written or implied warranty on the product, unless the exclusion or limitation conspicuously appears on the face of the warranty; and
if the product, or a component part, contains a defect or malfunction, must permit the consumer to elect either a refund or replacement without charge, after a reasonable number of repair attempts.

Read the last line carefully "REASONABLE NUMBER OF ATTEMPTS"!

In addition, the federal government has the authority to take injunctive action against a supplier or warrantor who fails to meet the requirements of the act.

Finally, consumers may seek redress in the courts for alleged violations of the Magnuson-Moss Act. A consumer who has been injured by the noncompliance of a supplier may bring an action in federal court if the amount in controversy is over $25, or a class action if the number of class plaintiffs is greater than 100.

Are there 100 or more of you out there? Respond to me at ;
[protected]@gmail.com

Yamaha, you have lost your Founders Vision.

Jeffrey Graf