Yamaha’s earns a 2.8-star rating from 128 reviews, showing that the majority of music enthusiasts are somewhat satisfied with their instruments.
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manager and crew
Good day! Sana poh maging maayos ang inyong yamaha branch service center ksi kming mga customer nyo ay umaasa n maging ayos ang pakikiharap ng sino mang branch manager o crew ng inyong branch. At sana ay laging may mga stock n accessories ng motorcycle n inyong ibenebenta sa inyong customer, kahit na isang kairasong goma ito para sa preno. Mahalaga po ang proteksyonan ng inyong customer lalo na kung sa preno ng motor ang may deperensya
Masakit man skin ang nangyari sa inyong branch sa Taytay Rizal, n dinala ko ang aking motor n nabili ko sa Mandaluyong Branch. Eh mas malapit sa amin ang Taytay branch ky doon ko dinala ksi may mararamdaman ako sa aking preno sa unahang ng motor. Pinacheck ko sa mikaneko nila kung bakit umaalog ang preno ko sa unahan, sbi skin wala daw yung goma, sbi ko may goma b kyo dyan at sbi skin maghintay daw ako, dahil kumakain yung may alam sa stocks. Naghintay ako ng mga 1 hanggang 2 oras at dumating, sbi wala daw silang ganon. Sabi ko papano ito, ginagamit ko yung motor, eh kung walang pamalit papano kung madisgrasya ako ng dahil don. Sagot skin itatanong daw sa kanilang manager, sabi ng manager wala tyong magagawa dyan! TAMA BA YON? Customer po ako at mahigit 1buwan palang yung motor n nabili ko.
Nagdalawang isip tuloy ako sa pagkakabili ko ng motor na YAMAHA, sapagkat 6 years na akong gumagamit ng motor n HONDA at hindi pa ako nakakasanas ng ganitong mga sagot ng kanilang Service Center Branch manager at crew.
Sa asar ko tinawagan ko yung manager ng nabilan ko, sbi skin wala raw sila pasok, makipag-usap nlang daw ako sa manager ng Taytay branch, eh ganon n nga sagot skin makikipag-usap pa ba ako don? Tinawagan ko uli, kung bakit ganon ang mga tauhan ng service center, off na yung kanyang cellphone.
Ano ba yan? Kaya nga sa susunod na bibili kmi ng motor, dapat alam namin kung maganda at marunong yung kanilang mga service center, para di kmi magsisi.
Sana po mag-isip-isip ang management ng YAMAHA dito sa Pilipinas at baka MAWALANG kayo ng mga Customer...
SALAMAT POH SA INYONG SERBISYO!
The complaint has been investigated and resolved to the customer’s satisfaction.
awful experience
I ordered a part for my sister's husband to fix an ATV that he damaged while riding the web site claim's low cost, fast shipping and best service. We got the low cost alright but it was to the cost of 'fast shipping' and best service... I was charged for the part 2 days after I placed the order online but then they didn't ship the part until two weeks later. Their site says to allow 7-10 days to receive the part more like 7-14 days before they decide to ship it out. when called about the timing we were told well we are busy and there is nothing we can do about it... it is not our problem... not their problem well I will make it their problem this is poor business ethics and very BAD service. Guess I should have taken a hint when there is not address listed on the website
I guess low cost really comes at a price.
The complaint has been investigated and resolved to the customer’s satisfaction.
I called Trinity Racing for parts because I heard they had knowledgeable tecs that would know what I needed if I explained what I wanted. I some how got some clown named Steve from Parts Depo that told me he could help me. I asked him what carbs I should run on my raptor 660 that has been built to a 720 with stage 3 cam and springs, dual looney tuned exhaust and a CDI box that allows my bike to rev higher than stock. I also explained to him that I was planning a trip to Sand Mountian for Memorial weekend and that it was very important that I am sold everything needed to put this carb on. He then told me that I should run a dual41mm kien fcr carb and that he had it in stock and if I bought it right now then he would give it to me for six hundred and fifty dollars. I told him to order it up and he said it would be to me in 2 days. I thanked him and told him this was the best deal I could find. About an hour later he called me back and told me he quoted me wrong and that he would split the additional cost if I was willing to pay a hundred more. I said it"s cool [censor] happens no problem. two days later when my parts didn"t arive I called back and spoke to a guy named Joe who said there was no such thing as a 41mm carb for a raptor. He then told me I needed a 35mm carb and that he would straighten this out with Steve and get my parts out to me. I got the carb over a week later missing parts needed. I called again saying that I had adaptors but know manifold and that I needed the ofset of the manifold for the carbs to fit. Steve said he would send one to me that was equal to trinities manifold because they were out. another week went buy and I recieved some linkage parts and no manifold. I called again and steve says hes not giving me a manifold, the kit has everything I need. he then says why dont you just return everything and we can start over. I then told him I have less than a week to go on my trip and all I need is the manifold. According to this guy Joe at trinity my kit still needs other things and he is gonna talk to his boss and call me when they make there next batch of manifolds but they arnt gonna just give me this for free but I will get a discount. What [censor], I was gonna get 41mms that dont even exist that were gonna come with everything for 780$ And what I am getting is 35mms that come with nothing for the same price. Seems to me they [censor]ed up and are not making right with this at all. I missed my trip and my quad is apart and it"s now June 3rd
limited factory warranty
I Andy Week purchased a 2008 Yamaha R1 in August of 2008 from a reputable dealer in Oregon. I was on an 18-day R&R leave from Iraq at the time. I put about 400 miles on it, trying to get the motor broken in as carefully as possible before I had to go back to Iraq. I returned from Iraq in November of 2008 and moved to Ft. Campbell Kentucky around the first of January 2009. During the warmer days in Kentucky, I managed another 250 miles before my problems started. The bike lost power. I immediately pulled off the road, after which the bike died. I took the bike to a dealer in Kentucky who reported that “Yamaha never covers the clutch, since it is a wear item.”
With seven years background as a Honda mechanic, I understand “wear items, ” therefore I understood that at 650 miles, that explanation made no sense whatsoever. After arguing with Yamaha Corporation USA for a few days, they finally agreed to "good will" the clutch parts but I pay for labor. I felt that this was unsatisfactory, but agreed to this solution in order to expedite a reasonable resolution.
The Kentucky Yamaha dealer installed the clutch and called me a few days later to inform me that
it now had major engine noise and needed a motor rebuild, since, during the clutch malfunction, it had managed to distribute clutch particles throughout the engine. The clutch fibers had come apart and
the clutch plates in turn melted together, sending metal and friction material throughout the engine and transmission.
After eventually tracking down the responsible Yamaha warranty management, (no small feat, as they hide behind a convoluted automated voicemail and clerical system), they denied any responsibility for the matter. They suggested that, I am just out of a motorcycle. Their defenses changed from time to time, but the rep essentially just kept telling me it “could have been out of adjustment” which he saw as my fault. (He could offer no explanation except to point fingers at either me or the original dealership as to why new bike would be “out of adjustment, ”) but in the end it’s my fault and I needed to prove that it was a part malfunction. He stated that Yamaha was doing me a favor by paying for the clutch parts.
I paid 12, 000 hard-earned dollars, missing my wife’s and daughter’s birthdays and family holidays while defending my country (and Yamaha USA’s ability to freely rip-off my compatriots). All I wanted was a
new motorcycle, under warranty, to get me through a year before my next deployment. I will now miss half of that riding season and have to spend more of my year of family time having to either fix the bike
or spend time trying to receive what is my due – the warranty benefits I purchased by buying a NEW bike.
I will post more, either pictures, information, expenses and the legal outcome of this incident, and I’ll be sure to share all information with anyone who rides motorcycles, or thinks that they can benefit from my unfortunate decision to purchase a Yamaha.
The complaint has been investigated and resolved to the customer’s satisfaction.
not all advertised to be
I am a drummer in a band called Publik Parking (www.publikparking.com). We are a professional band signed to a label.in the fall of 2004, I decided to buy the DTXpressII to incorporate it within my drum sound. I am extremely happy with it. I like all the different things that the module can do and have since used a lot of the sounds in our songs. I depend on it heavily.
In 2006, I started having problems with the voice button and couldn’t make adjustments in the brain itself. Before I go any further, I want you to know that I use drum triggers along with the pads for effects. I bought the drum set from local drum shop in Flushing, Michigan. I took it back to the drum shop and he sent the brain into Yamaha to get it fixed. After I received it back, it worked for about a year until 2007; I started experiencing the same problems with the voice button. So I had Schaffer’s send it back again. While waiting for the DTXpressII to come back I decided that I needed a backup module so I bought the DTXpressIV after reading that it was supposed to the best. It was pictured to be twice as good as the DTXpressII. I bought the DTXpressIV and after receiving it I realized it has less than half of the drum sounds and almost no effects unlike the DTXpressII. Now I realize that I should have bought the DTXpressIII because it is actually better than the DTXpressII and 10 times better than the DTXpressIV.in my opinion the DTXpressIV is absolute JUNK! It’s not user-friendly, you have to stand up to look at the screen to change channels and the dial is so sensitive that you can jump pages easily and that is not time efficient when you are on stage doing a show. The sounds are useless to me. I am extremely let down with the DTXpressIV. I have only had it about 6 months and haven’t been able to use it on stage because of its inefficiency and it does not have all the sounds that I need.
I want to know if there is a way to trade in the DTXpressIV for a DTXpressIII, since I feel that I was ripped off due to the way it was represented at the time on your website. I am willing to pay the difference in costs and just get rid of the headache the DTXpressIV is. PLEASE ALL I WANT TO DO IS IMPROVE MY SOUND, NOT TAKE AWAY FROM IT! I have tried every avenue to contact Yamaha and get nothing!
The complaint has been investigated and resolved to the customer’s satisfaction.
poor customer service
I purchased a 2006 Yamaha V-Star 1100 as a left over in 2007. After about 7 months and only 400 miles. My spoke rims started to rust and pit. I went back to the dealer and was told this is not normal. When I contacted Yamaha I was told rust is not covered. When I asked Yamaha to please show me where in the warrantee it states rust is not covered they said it is to be assumed. I told Yamaha that the warrantee reads that everything is covered except normal ware and tare. And are they saying that is normal for Yamaha products to rust after 7 months. At that point Yamaha said they would replace the rims but I had to pay the $800.00 labour to install them. This seem absurd to me I have a new bike with 400 miles that is garaged and is covered (with a Yamaha cover) has never been in the rain or road on a wet surface and I have to pay $800.00 for something I did not cause. When I asked for the name of the person in charge Yamaha Motor crop USA I was told no one knows. If you call the 800 number no one will give you a name it is like calling the CIA.
So at this point I am not happy with the way Yamaha handles there responsibility. And if anyone knows who to contact at Yamaha to get some satisfaction please let me know.
The complaint has been investigated and resolved to the customer’s satisfaction.
To all who own any Yamaha PWC make sure you check your oil line. Mine come off destroyed the engine, local Yamaha service department wants $9, 000.00 to fix it. This ski has 100 hrs. I could understand having to do a top end rebuild and could live with that. I just don't understand why Yamaha Corporation didn't disclose this engineering defect and recall these skis to rectify the situation. And why doesn't Yamaha have long block motors to purchase direct from them. If my block was not trashed due to this oil line coming disconnected, I could by a 155hp motor from SBT, PWC Engines starting at $1300.00 to $1800.00. Due to this there will be no future purchases for anything with Yamaha on it. My 900sbt Kawasaki has 50 more hrs. and has never had to be rebuilt, so probably thinking of buying Kawasaki products from this point on. Yamaha needs to pull their head out and admit to their engineering failures, or help all of us who have lost the complete engine because of their poor quality control and failure to communicate out by selling rebuilt engines without core. If not anyone want to buy a 1200gpr excellent condition, just no motor.
Dear sir/Madam
On behalf of the said Complaint no. I has not received any positive respond.
The issue has taken an other turn back.
The sale person of NINAN MOTORS Thiruvalla, pathanamthitta Kerala.([protected]) state has not hand over the Down payment to the dealer.
And it is very clear that i wound going to give the missed amount.The sales person to whom
I handover the 5000 amount to the person who belongs to NINAN MOTORS the dealer staff.
And the dealer was hiding from me the money 5000 was cheated by his staff.After one monthe he
is putting this matter to me.By the time rhe regestration date has been expired.
This dealer is such a irresponsible to deal with your customer.All the staff do cheating and not answerable
to me and each and every time he is giving me excuse.
I want the issue to be clear i am a bust person.I am also in sales and service field.To my valuable customer.
Please solve the issue to fix it by ur side.
From Mathew Sunu
[protected]
Recall on my Roadstar 1600 Waiting 7+months for a kit to keep the rear wheel from locking up at speed. You would think they would get right on this? Nope! They tell me they will ship parts out to dealer then I drop off bike...No parts ever come? Call tank nonsense and put me on forever hold then disconnect. The local zoo animas would give better customer service and at least not lie to you
After purchasing a 2014 SX190 Yet Boat in Hot Springs AR. on April 4, 1014 I had the boat out once and the check engine light came on. Today is August 15th and the boat is still in the shop. It appears that neither the dealer or Yamaha could care or less about customer service. Never again will I purchase anything made by Yamaha or from Bradford Marine in Hot Springs Arkansas. Fred K,
Hello,
I must say, your service really sucks. You don't respect your customers, your employees behave really harsh. They don't show even the basic professional courtesy to the customers. My bikes warranty period is still not over, yet I had to pay to replace several genuine parts(clutch...) of my bike. Right now the Starter is not working and when I approached the sub-dealers Ave mariya Vaikom of SG MOTORS/KOTTAYAM, they said they couldn't help because I my bike's service record is not correct. I did my services correctly but they didn't punched/entered it correctly, I have proof for this but they don't. And now they are blaming it on me. Worst part is they don't even know how to behave. Can I expect any sort justice and decency from you.
How in the world do you get in touch with Yamaha to discuss problems with motorcycle. I have a list of 12 items on my new SZ R that need to be repaired after owning the bike for only 9 days, about 500 miles.
Respected Sir, I have bought a new bike yamaha SS125 in tirunelveli yamaha showroom innovative motors, In that bike have one problem but mechanical could not find that on 15.04.2014. Suriya mechanical engineer visited to tirunelveli.Yamaha showroom innovative motor, I said about problem of my bike, but he didn't give any response, so please take a action. already bought two bike also.
From:
C.Kumar,
Anna nagar,
Ambasamudram, Tirunelveli district.
Dear Sir,
Your complaint has been closed on 24th Dec 2013.We thank you for providing your valuable feedback. We value your inputs and necessary actions have been taken to meet your concerns.
We understand and sincerely apologize for any inconvenience we have caused to you.
If you have any further queries, please feel free to contact us at [protected].
Hi Team,
It was really a bad experience to purchase the bike with Variyan yamaha motors, Baner at Pune..I purchaesed FZS on 21st august 2013.At the time of Purchase they promised me to add Leg guard, seat cover and Petrol lock..and they told currently we dont have stock and will give you later, when I went again they asked for Leg guard you need to pay and they took 500 rs and Put petrol lock, after putting petrol lock, my byke does not function well, when I put the petrol lock on ON mode.it started missing /fluctuate and after some time it gets stop..it runs only on Reserve Mode...I went many times, but they are not ready to check and replace the petrol lock . saying these promises were done by our sales boy and that boy left ...I already discussed this problem with yamaha showroom owner in front of that sales boy, but they are least bothered about customer service and not ready to check and replace.
Really very disappointing with service and delivery...and for seat cover every time they say from last 4 month our stock not there, they not provied me tax challan also...need to follow up every time, but they are not ready to answer anything...
VERY VERY BAD EXPERINCE!
Regards,
Vaibhav
[protected]
Greetings from Yamaha.
We request you to please provide details of your complaint at yes@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address ( if possible)
You can also register your complaint at our Toll free number [protected].
poor after sales service and product quality.
I have purchased Yamaha Home Theatre System from Vijay Sales in Novwember 07 from its infinity mall branch. I was promised that the system will be delivered within 2 days time. However, it took me n number of calls and 10 days of waiting period for getting the system delivered. The yamaha engineer took further 10 days to come for instalation. The home theatre system didn't even endured for 05 months and the speakers were rendered unservicable. I tried to make a complaint at the customer care service at vijay sales, the operator (Renu) didnt knew the head and tail of procedure of taking Yamaha complaints and refused to take down any complaint. However after lots of explaination and retrospection she agreed to take down the complaint and promised that the engineer will come in 02 days time. I am waiting for the engineer to come till date and it seems that it will require me herculean effort to get this task done. So, please look into the matter and help me with a viable solution.
worst customer and repair service
Minocqua Yamaha & Marine, Inc.
9724 Hwy 70 West
Minocqua, WI 54548
Minocqua Yamaha & Marine have the worst customer service. I took my wave runner in for repair June 22, 2007. They diagnosed the problem. On July 12, 2007 I paid $336.26 for the repairs. Took my wave runner out on the lake ~ does not work. Called and brought my wave runner back in for service to fix it right. I was told I have to wait several weeks now because other customers are before me. They never fixed the problem in the first place. So next surprise is that it will cost me over $1000.00 because a new motor was needed. I agreed and was in the store when the owner, Jeff ordered the new motor. Well, today is August 12th and after several calls, I have been lied to. I was told my wave runner motor was in and my wave runner would be done by August 3rd. Today, I was told that my motor is not in and I can not get a straight answer from anyone. The owner Jeff Weisman will not return my calls.
I do not think their service department knows what they are doing. I have witnessed other customers in the store with similar complaints. One man said to me as I walked in Minocqua Yamaha & Marine, "no one will even talk to you, I have been sitting here 30 minutes already". I feel they have severely taken advantage of me. I am a single female and feel the employees and owner at Minocqua Yamaha & Marine are taking advantage of me and discriminated against me and fixing my waverunner with honesty and integrity. This company is so disorganized. I wanted to tell my story to WARN the next victim who walks thru their door. DO NOT get your watercraft repaired at Minocqua Yamaha & Marine. Oh, I forgot to mention that the owner called me July 24th and said, more is wrong with my waverunner and would be an additional $500-$800 cost. How could they diagnosis this when according to the owner the new motor was not installed yet. This is the worst experience with customer service and repair service I have ever encountered. I have heard horror stories and mine is at the top. Now my original cost to fix my waverunner is going from $336.00 to several thousand and a month of delays and lies.
defective products, terrible customer service
I purchased 2 Yamaha HS80M studio monitors Dec 14, 2005. I haven't use until Sep 1, 2006. Because I was building recording studio.
My studio building done by Sep 1, 2006. Then I bring out brand new 2 monitors put on the studio desk. But 1 of them has High Tweeter distorted...
Finally I call Yamaha, they gave me local distributor phone and address. I went to that place Dec 06, 2006 gave 1 of my monitor. They said it would be 4-6 weeks. But under warranty. I said Okay.
Now Feb 13 I still don't have my monitor.
I called Yamaha today, They said If you can't wait, you have to buy another one. I don't think any customers would treat like that! So do I!
Please help me, If they don't have a part just send me another one, I'll send to them first one. My Studio shut down for 9 weeks!
The complaint has been investigated and resolved to the customer’s satisfaction.
The steering wheel turns when hitting an objet, resulting a hard hit on the hands causing injuries...
I've tried to park my bike today using the side stand, it was hold my bike until the time that the side stand fail and the bike hit the ground breaking my windshield and scratching the left side of the bike.
Service center does not provide a timely service and as customer i was unable to repair my bike due to lack of stock on storage.
I was parking my brand new NMax, and the stand simple did not make his proposal, letting it drop and brake the new screen and scratching the body on the right side of body
Say what, you are lucky any body would even talk to you. You purchased them, several months go by then you decide to hook them up. Then after calling Yamaha you decide to turn them in 4 months later. Now your complaining that it may take a little longer. Where was your big concern about your studio being shut down. You need to take most of the responsibility for this not Yamaha. I just dont understand people like you. I work in sales its like talking to a 2 year old.
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Yamaha address10-1, Nakazawacho, Naka-ku Hamamatsu-shi, Shizuoka, 430-8650, Japan
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i want to file a complaint against YAMAHA TANAY BRANCH for giving me this defect mio i 125s, the button key is not working, the salesman said sorry we dont have battery so for me its ok but when i buy a battery and testing it actually its not working so i am planning if i will report them straight to DTI i will not tolerate this scammer dealer of yamaha branch tanay.
kahit saang brach k magpunta gnun tlga sila
bastos yang mga staff sa yamaha..ugaling kalye...