Yamaha
Reviews and Complaints

Dear sir,
I pankaj moolrajani of jaipur, rajasthan with yamaha fz red color, vehicle no.-rj14 be 3890, purchased on 2 feb is facing problem with the engine sound, from the very second day of the purchase of bike there is some unusual noice coming form the engine...
when I complaint about it to the dealer he said, afet 500 kms bike will become smoothe but there were no improvements, then I showd again to the dealer but they said after first service everything will get alright nd bike will become smoothe,
when first service was done nooice was still coming and then they said we will have to open engine and then we will fix it up after 2000 kms... a man named suuny at Roshan yamaha, tonk road, jaipur talked very rudely and I cant afford to go every next day again and again to roshan yamaha motors for my bike, because I m doing engineering and I cant miss my classes so much...
I was so much shocked to hear this, that engine will have to be opened for repairing it so theat unusual noice should stop coming, I hav not used bike for a month and they are saying to open the engine then whats the use of purchasing new bike cost Rs 76, 400...
I hav handeled bike very smoothly, not yet more than the speed of 45 km/hr. I am driving slow to maintain average of bike but then also engine is making some noise, I am not at all sattisfied with the bike, there is some mistake in the engine.
I am a student and I cant go without a vehicle, so plzzz replace engine of my bike or replace my bike as soon as possible...
thanking you
pankaj

I am denied in replacing my two wheeler parts by service centre even if I have been in extended warranty period. My vehicle rnumber tn59 ae 7327 purchased in madurai tn. Is this problem solved by the company quickly?

I am not able to get a new Carburetor to my Enticer bike, by which i am losing precious petrol.

Dealer not giving the bike

Respected sir,
I'm shinoj. T. Chandran, I had booked a red yamaha szx on 23-11-2010
From psn agencies pvt. Ltd, cochin. The dealer told me that he will give my bike within 10 days. After 10 days I contacted to them, they told me waiting for some days. Ok, then I have no 'problem'. They contact me on '12-12-2010' and told me issue your bike by the next day, I visited show room by the next day (13/12/2010) and saw bike, the dealer told me that we have some registration problems today, so we issue your bike on next day. The next day, I did not get bike, they sell that bike to another person. I meet the sales manager and general manager, they told me waiting for another 10 more days or we refunded your amount. This is bad commitement to customer and I am disappointed as a first time buyer. I hope this complaint will not go on deaf ears. I am waiting for a positive reply.. Thank you.

My booking number for szx is cr1457
Contact number:[protected]
Attached my booking recipt with this mail.

I had purchased my yamaha yzf r15 from sehgal motors, meerut (up) on 07-06-2010. On 3rd of of october, I placed my bike to the company for servicing and repairing as I had met with an accident on 1st of oct and my bike was completely damaged in the accident. They had given me a time of 15 days for its complete recovery. After 15 days, when I went there, they told me that there is a shortage of parts of r15 and told me to come after 20 days. After that also, there excuses are same for not repairing my bike. Now more than 2 months has been passed away, in between the time, I went there 15 to 20 times. But no result has come. Finally, today on 8th of december, they told me to take away my bike back from the company's service centre in the same severe condition only and they are unable to repair it. There behaviour was really bad. They used abusive language also. My bike was still there.
Now what can I do?
Please sir, take some serious actions against this problem.
The required specifications are given below.

Registration number - up15ap6032
Owner's name - akshat kumar
Address - 589/6 shastri nagar, meerut (up)
Dealer's name - sehgal motors
Address - 195 soti gang, meerut (up)
Bike name - yama yzf r15
Colour - red

I again urges you to take some serious actions against this case and solve my problem.

Thanking you

I bought my yamaha vega disk a month ago and as per agent who explained everything, plate registration will take 1 1/2 months. Last november 15, 2010 was my first monthly payment and just a week ago I visited my motor dealer's office here in san rafael, montalban for oil change and chain adjustment as part of it's warranty coverage. Part of this, I followed up the status of my plate registration processing with them. I just reminded them that this coming end of november will be the 1 1/2 months' old of my motorcycle purchased so I asked for an update and possibility if I could get my plate registration towards the end of the month. To my surprise, they changed their statement and rather told me that: "ay sir 2-3 months po yung rehistro, richard di mo ba sinabi kay sir na 2-3 months talaga yun." I don't want to create a sarcastic rebuttal so I just told them that, "pinanghahawakan ko lang ang sinabi nyo". Six (6) days before end of november 2010, i'm hoping that they'll keep their words true from their hearts. Otherwise, I will return this motor to them. You know what yamaha philippines, you have this waiver form that you presented to your buyer that if we'll be caught in the road by police officers (for plate registration status), dealer will not be liable on it. Inasmuch as I would like to use my motor as means of transportation to my work place, I wouldn't dare to do it because I am afraid of the law. With this, I think it's very very unreasonable from your dealer's end to say to each customers that plate registration will take place 2-3 months. This is your job and as part of your business ethics towards every single client, you should maintain a responsible and good customer service relationship. Kalokohan na tumagal ng 2-3 buwan na pagpaparehistro para lang sa motor. Katamaran yan! Don't make any excuses! - ramil, burgos, montalban ([protected])

I bought yamaha r15 - 2 yrs back. Km - 18000 and my bike is not at all looks like smooth riding. Petrol tank, handle bar and some other parts are all vibrating after 10000 kms onwards. I cant able to ride my bike more than 50 km/h. I have given service in almost all the yamaha service centres. But they said the bike is good and old r15 will give only this much smoothness. Hey jus want to compromise the customer and I dont think yamaha's service is good. My bike riding looks like someother 100 cc bike. I cant feel the yamaha's performance and smoothness. They dono how to service properly and sastisfy the customer. I thought of buying fz 16 to my brother. But now I have changed my plan to go for someother option.

Hi, I am an individual not a copmpany. My son daniel is 17 years old love yamaha saved up to get his Yamaha 125 moped as parents we advised he spend his £2400 buying a bike from a dealer so he had warranty on a used bike. All good. He purcahsed his bike in September 2010 from Alf England, Warwickshire. Within a few weeks the throttle cable started sticking and then the engine started to make a terrible noise being a sensible lad he infomed the garage who by the way are far to far away for us to get the bike back to so we were advised to take it as per warranty cover to nearest yamaha dealer to us, this is power biking in H wycombe. The bike was said to be covered under waranty for all parts and labour seems the engine already seizing up, my son is heart broken his whole money saved went on his pride and joy a smaller verson of his Dad's R1, he was over the moon for a few weeks. The bike is in parts at power biking it has been nearly 3.5 weeks now and still in bits because yamaha Uk are unable to get the part to fix it, please see copy of the e-mail I am getting back from them they say they cannot get any date for the part to come into the UK. So my son has insured a bike bought from a garage so he has warranty done everything right the fault is with the bike my son looked after his bike with pride but seems that perhaps the dealer sold him a bike that was clearly about to fail he had it a few weeks so we question whether the garage did proper checkes. Anyway why can someone from Yamaha not get a date for the parts. Please can someone from yamaha sort this problem out, my son is heart broke. As a family we have alway had Yahama's never had any trouble. Please help us.

copy of response I get from yamaha UK

Dear Ms Faulkner,

We regret to advise that as yet we have been unable to obtain an estimated time of arrival in respect of the parts currently on back-order for your son's motorcycle.

Naturally, we understand that this news will inevitably be disappointing to you and as you may expect, we are extremely sorry for any inconvenience that may be caused by the current situation.

Please be assured that as soon as there is any progress in this matter we will be back contact with you.

Best regards,

Moira Dwan
Customer Service
Service Department
After Sales Division
___________________________________________________
Y A M A H A M O T O R ( U K ) L T D
Sopwith Drive
Brooklands
Weybridge
Surrey KT13 0UZ
Telephone:
Fax:
E-mail:
Website: +[protected]
+[protected]
cust.[protected]@yamaha-motor.co.uk
www.yamaha-motor.co.uk

________________________________________________________
 please consider the environment before printing this email

"Denise Faulkner"
02/11/2010 04:35 PM To

cc
Subject Yamaha YZF-R125 - Chassis No: RE0610022357

Hi

Please advise if you have been able to get a date. I am in process of writing to Yamaha direct it’s pretty appalling that no one can give us a date at all.

Denise Faulkner
Company Accountant

Email: [protected]@glasstechfacades.co.uk
Telephone: +[protected]

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Yamaha Motor (UK) Limited, Company No. 1006420, Registered in England, Registered Office: Sopwith Drive, Brooklands, Weybridge, Surrey. KT13 0UZ. VAT No. GB876327392

Web: www.yamaha-motor.co.uk

The yamaha motors, dealer of saharanpur ms. Mahesh motors is a centre of thiefs, please dont take your vehicle for service to them, I had a very dad exprience with them, as one of their chief mechanic named mr. Sajid and his allies used to steal original parts from the bike and used to put old parts in it place. Every time you go to them for servicing they charge you a heafty amount not less than rs800. My bike which have only run 40, 000km in 5 years, they have opened the engine twice and replaced original parts but after one month the bike starts with the same problem. Beaware this people also takes out original parts from the vehicle before sale of the new bike. When you purchase a yamaha be attentive. It may happened to you.

Hi i bought a yamaha fz 16 in 2008 and i gave " first paid full service "t "SAI RAM MOTORS, PADI, CHENNAI "
I have asked them to check my horn and disc, while i took the byke from service center, it was good,

After a day it, my disc got some sound then my horn is not working, and from rear whell got some sound, i called them said ab this .thy asked me to bring my byke to thr service center .they have given a hectic time for me to bring the byke during office time between 10am - 5 .30 pm, and my office time is 9 - 5.45

dont know what are thy doing in serivce center and charging for each and every thing huge amount .

And they are not customer frndly, dont think of customer need and doing the needfull

I purchased a Yamaha yamrxv565 receiver on 09/20/09 it comes with a 2 year warranty. On July 13th the HDMI port stopped working. On July 14th I took it to Electronic Service Lab in Trenton NJ.

I had not heard anything from them by August 13th So I called and they said they were waiting for parts. I called back on August 31st and he told me tha parts were on back order and he did not know when they would come in.

I called Yamaha and spoke with Don he was very pleasant and he told me he would call me back, of course he never called me back. I called the repair center on September 1st and they told me Don had called them and told them I would be getting a new receiver.

I tried calling Don back to find out what was going on and he did not call me back. I called customer service and was sent to a John Cortes. John told me that Don would be out for awhile and he would be handling my case. He gave me his direct phone number and everything. He told me that he would be away for the Labor Day weekend and would contact me on Tuesday September 7th. As you can guess I have not heard a word from him up to this date September 15th and he has not returned my phone calls. I called the repair center and they have not heard anything from him either. I sent an e-mail to Mr. Tom Sumner on Friday September 10th and have not heard a word from him either. I guess Yamaha just does not care for their customer's. I know I will never purchase another Yamaha product for the rest of my life.

Good Luck to all.

Mike Kirwin

motor saya vixion 2008 september saya beli, baru 6 bln fuel pump rusak tp udah diganti trs 1 bln kemaren motor mogok kt mekanik kemasukan air trs dikuras 2 mingguan tangkinya bocor katanya karat yang saya mau complaint masa baru 2 thn tangki dah bocor trs saya tanya ke dealer ga ada tanggapan padahal saya dah promosi in klo vixion bagus nyatanya lain saya kecewa n saya mau minta trolong solusinya gimana krn tanggung blon lunas tp klo udah lunas saya mau jual ganti merk lain saya kecewa

there is no model at all display in showroom in Mauririus concerning moyorcycles of the well know Yamaha brand, for example:super sport, street, dual, etc.The brand is itself being to be part in instinct on mauritan soil sooner on my point of view, it needs to be shown in real these famous bikes...we love Yam.You aproach ...we aproach to drive our souls, thanks.

Yamaha knows about a defect in the length of the oil line. Over time, the oil line shrinks and then disconnects from the engine, starving it for oil and it blows a cylinder. $1, 110 repair bill minimum. Their customer service told me they would not help because I should have checked the oil line and replaced it. They never sent owners a bulletin advising them to replace the defective line.

Sir,
It is your kind and intelligent attention that I am habitant of Asansol zones and I have purchased a YAMAHA FZ 16 bike Reliance Automobiles, Durgapur.
My bike didn't run long distance because recently I found a problem in it's front wheel, i.e.a air is passes through from gap of tyre and rim. It is not able to hold air for long time, and now it's looses all air within 2-3 days.I visited nearest authorized dealer but they clearly refuse to take the responsibility although I have details papers and warranty.
I'll be very much great-full to please solve the problem of my bike.My contact number and name is given below.
With regards
Jaydeb Basak
mob.no:[protected]

Dear Sir/Madam,
I have got a contact with one of a supplier of the above company fm Alibaba, So I tried to buy a Yamaha RX-V863BL 735 Watts 7.1 Channel Amplifire Receiver. The supplier send me a quotation of the products by mailng and requested to send money by Western Union. So as she told me I send monwy by Western union. After that no rply fm her so I was Scarred n called her, than she given me a EMS code number EE213207905CN but its not relaising fm EMS yet. During the past week I was keep calling her and sending mail regarding this but se did not pick her Phone and not responding any mail fm me. I hardly trying to conatct Direct with the above company but I did not sucess yet.
I have attached the invoice.
All The detailes have included on the invoice.
I hope Alibaba complain team will go through with this complain and sole out my problems.
Here is the invoice ahich she send me. Her Conatct number 00 86 [protected]

PROFORMA INVOICE No.LX2010050316
Buyer : Saleem Marz
EMAIL:[protected]@hotmail.com
"Add :Maldives Male' Marz

"
contact phone: :3336778
VAT: ZIP CODE:
Seller :Xiamen Jin Rui Industry And Trade Co., Ltd
"Add.: #14, Jinshan Xiaoqu, Jinshan Street,
Huli District, Xiamen city, China
Postal code: 361002
"

EMAIL:[protected]@hotmail.com
Contract No: KL20100407
Date : 03/07/2010
The undersigned seller and buyer have close the following transaction according to the terms and conditions stipulated below :
Article Name Model No . Quantity ( pcs ) Unirt Price Total Amount （USD）
RX-V863BL 735 Watt 7.1-Channel 162usd 162usd
Total 162usd
warranty:2years international warranty. 
1.Total Amount: Say USD ONE HUNDRED SIXTY TWO ONLY
2.Port of shipping: FOB Xiamen China
3.Delivery date: Before July 5, 2010
4.Payment term: by western Union
5.Bank details:
payment :western Union
Beneficiary Bank: Bank of China Guiyang Branch
"Beneficiary Name: Zhangyu Xu
(First name: Zhangyu Last Name: Xu)
Address: #14, Jinshan Xiaoqu, Jinshan Street,
Huli District, Xiamen city, China
Postal code: 361002
"

Remarks :Delivery date before July 3, 2010 Seller:Winnie
03/07/2010

I have been buying yamaha motor bikes since 1989 and have always been very satisfied, but from 2007 I have pruchase two crypton r bikes and both have produced problems. I have taken them to numerous yamaha services and always the same answer, (its the type of bike that has problems from the begining)
I am very disappointed in the quality of the new bikes and unless I get an answer to my problem I am seriously considering changing company. At the moment I have in my family four yamaha bikes and I will change them if I can not solve this problem, note also that I am a female driver and I use my bike to go to work and come home from work which is only 600 metres per day,