G2G
Reviews and Complaints

Hello! So today 14 july i wanted to buy 4500 game coins. I press buy now i go on my phone to approve the money to go in their account and then i wait to show on the site that the seller will give me the gold but it wasn't like this. After i accepted the transfer from my card the site was saying nothing about that i gave them their money so i try to contact the support nothing. Now they canceled my order because of non-receipt of payment. Down i attached a file from my phone where you can exactly see the payment to them approved.

Hi

I have ordered some currencies in G2G on the 7th of June 2022. The sellers only delivered 2 out of 3 orders within 24 hours and 1 order never arrived. I tried to contact the seller in the first place and they kept on ignoring my message or telling me that they will deliver the oder. I have warned them that if they don't deliver it, I would have to report it to G2G but despite the warning, the seller never delivered my order. Until the 10th of June, I have enough of it and reported the incomplete order to G2G to have a look at the issue. However, after 3 days, the order was marked as solved / complete (without any reply from G2G or any notifications) even though I have not received any currency I have ordered nor did I get any refund (as I requested in the complaint). I sent a ticket after realizing it but after 3 days, even though it was passed on many employees, no one even bothers to send any replies or updates on my issue. That's why I have decided to reach out to this complaint platform!

It was very frustrating that I get scammed by both: the seller and G2G. Please have a look into my issue and give me a reasonable solution. As a new customer, it is very unprofessional from G2G to treat buyers like this and always side with the sellers to scam buyers (as I have heard from many victims as well).

Thanks a lot for your effort!

Regards,

On April 19,2022 at 8:27AM central time there was some unauthorized purchases on my cash app for $76.77, 9:19 AM for $86.35, 10:10 AM for $86.35, 10:32 AM for $86.71, and 10:48 AM for $86.71. There was a total of 10 transactions but G2G sent me a refund for 5 of the 10. Cash app has closed my account and will not assist me any further. I would like G2G to investigate and take care of the other 5 unauthorized transactions.

I purchased an Xbox live code card for Turkish Lira, however when I was delivered the code, it had already been redeemed.

Tried to contact the seller, no response.

Waited 2 days to escalate it to the admin team

It has now been over a week with no response.

I provided picture proof, even paid through PayPal. Could easily be rectified. But no.

I shall now be contacting PayPal directly and reporting fraudulent activity.

Don’t expect after sales support, I’ve had none whatsoever.

I bought a Minecraft account...unfortunately the package I bought stated that I couldn't change the password/email of the account. I clarified, and I was fine with this. The seller told me that I could just simply ask him for a new email/account when the current one expired. I have only ever had two from this seller. Note that the product was advertised as "lifetime warranty" and I clarified this directly with the seller.

Worst part is that he has seen my messages and won't reply. I dont want to jump to conclusions, but I've contacted him multiple times to which all of them he didn't reply.

How long does it take to verify please hurry up

I received notice from my debit card company that 9 identical charges to my debit card had been made in which I knew nothing about nor authorized by any means, of $36.41 each.

I tried to contact the card company without success as their Resolution Dept. site kept issuing errors and to keep trying.

I tried contacting the merchant directly but I don't have any account or previous dealings with them, so I was unable to log in until now that I reviewed complaints and was able to find this avenue.

The last 4 of the card was #3123.

Please advise any needed info to proceed to resolve these charges back to me.

Thanks!

I received notice from my debit card company of 2 identical charges to my debit card which I knew nothing about nor authorized by any means, of $49.87 each.

I tried to contact the card company without success as their Resolution Dept. site kept issuing errors and to keep trying.

Of course, the standard procedure is to contact the merchant directly but as I don't have any account or previous dealings with you, I was unable to log in until now that I reviewed complaints and was able to find this avenue.

The last 4 of the card was #5905.

Please advise any needed info to proceed to resolve these charges back to me.

Thanks!

hi i refunded a gta 5 account and i accidentally pressed withdraw credits and i think its gonna send the money to my card and i want it in credits is there any way to reverse it?

When I was withdrawing my money two weeks ago, the transaction was cancelled. I emailed customer service and they asked me to verify my identity. I verified my identity and even sent five e-mails and they never responded. i can't get my money back

I sent my first e-mail on April 12, 2022 and waited a week. Then I sent emails again and again but no response.

I've bought an account saturday evening 3 days ago and my purchase is still stuck in the "VERIFYING" stage. I've sent out the money and now all I get is random generated responses from the website telling me that they registered my request in a ticket ...

Saturday 11:59 pm: Thank you for shopping at G2G Marketplace. Attached is the invoice of your recent purchase; and it is for record purpose only.

Apr 17, 2022, 5:56:45 AM

Please update your phone number to match with your payment country of your order.

18 Apr 2022, 12:00

Dear XXXXXXXXX

Ticket ID: 1589695

Thank you for contacting us!

I am a customer of g2g.com. My original payment method stopped working on their website after some time. There are no issues with the credit card, it functions and I can make other purchases. I registered a new payment method with their website. As many websites do, I was required to take a selfie using my cellphone and a bar code through their website. I also had to photograph the first four and last six (or some combination) of my credit card, show ownership, and expiration through a verification link in the order I placed, which took me to a verification portal. I did this.

This caused my order to be delayed. I eventually cancelled the order. I cannot see the order number anymore.

My g2g user name is Solarbear, Account ID 6214669. I have opened this ticket with their support which was opened when I placed the order above that required verification.

#1569961

[EKYC] - Buyer ID 6214669 has just submitted eKYC documents.

Thank you for the submission. Your documents are currently being verified and the process may take up to 24 hours

Thank you for your patience.

The customer support/faq information in the g2g.com website quoted 48 hours and advised to contact them if there were delays. They also stated there would be additional delays if multiple tickets were opened.

g2g is not responding outright.

Ralph Baird

said 1 day ago

Hi is there any update here please?

#

Ralph Baird

said about 21 hours ago

Hi is there any upadte? Please respond.

#

Ralph Baird

said 19 minutes ago

Hi this ticket has been changed assignee multiple times. Can I please obtain a response?

#

I would prefer to remain a customer of this service and website. They are closely associated with SHASSO, the site shasso.com stores my identification and account password. Will you please help me sort this out somehow? Thank you all, I trusted you with a similar issue before and you availed me and helped tremendously for which I am most most grateful.

The ticket has been open since Friday.

Fri 4/8/2022 9:32 AM

Ticket Received 1569961 - [EKYC] - Buyer ID 6214669 has just submitted eKYC documents.

This company states it is in Singapore. Though they are international, I do not have bearing or know where they perform their business.

Hello i bought an account of this seller quadrillion he had good reviews and everything i ended up recieveing the account and used it for maybe 2 months but after that he somehow logged in changed the email and phone number and also the password so i cant use the account anymore and scammed me out of £18.75

3 Times i get scammed from TryHardDota, this guy steal Account and sell it on G2G and does not ensure that these accounts can be retrieved from the right owner.

he want that we safe our Accounts with the Mobile Autentikator?!?!?

That doesnt stand in the description? and what is the problem when you save 5 Smurf Accounts on one Mobile Number? If you have a Griefing Ban then you become on all Accounts this BAN!

____________________________________________________________

Are all accounts linked to the same phone number affected by VAC and game bans?

If the account associated with a phone number receives a VAC or game ban, all accounts associated with the same phone number at the time of the violation will also be banned. Even if the other accounts do not own the game, they will be banned and will not be able to purchase the game in the future.

This feature is not enabled for all games and is applied at the discretion of the developer.

____________________________________________________________

I wait since Sunday last week of an answer from Support but no one want to deal with it, i send the support the message from steam support as Evidence that the rambler adress that TryHardDota send me was not the first owner of this account

hello
i buy the order the seller does not answer me and its not what i want
i want to get my money back
the order is sent there is no email and no password i send all the time massageses for the seller he dont care
the order not like what he write
i want to get the order back and my money back please i think it for ps4 i have ps4 and ps5 .

I just selling accounts on g2g, for valorant account. One of my stupid buyer just bought the account from canada. The account that I sell is for oceania, and riot locked the account because of suspicious activity, then g2g don't want to help and my account + the money just got refunded.

I even can't recovery the account and the buyer just got all the information idiotttt

Yesteday on 11 Jan i bought an full access account from Tryharddota and after about 2 hours he recover the account and change the password and email. i've sent some messages to him on g2g but he didn't even answer me.
Order Number: [protected]

So yesterday on the 15th of December 2021 i bought an steam account off this guy, i got the email i got the password changed everything to my own, and now in less than 24 hrs he scams me and takes it back chaning his password back and his email . Please help me and dont let him sell anything anymore please.. I have screenshots of everything i can send them .

Best regards.

I bought Pubg account on g2g site and after i pay full amount the seller gives me a wrong details, the details he gives me is wrong and I tried for many times to have solve for my issues there's no action from g2g

The first time I use this site I bought an in game item for 20$ I bought it as gift for my bro order №[protected] in the description of the item I bought it said itll be delivered in 2 days maximum I was like cool I can wait two days cuz my bro birthday is in 3 days so I waited for two days and the seller didnt add me on steam so he can give me the item I bought so I mssgd g2g support and they told me to chat with the seller so I did that and hes not responding so I came back to g2g support for more information and I mssgd them multiple times but they didnt respond I dont know why I did this but I looked for another seller that was garanted to get my item very fast so I bought another item from another seller for 21$ but this seller promised that itll be a very fast delievery item it said instant delievery on the description of the item instant means 30-1hour maximum order №[protected] I [censor] you not I waited for a whole day so this guy get me my item and he still didnt get me it I mssg g2g again multple times but they didnt respond after my bro birthday dont worry I got him something I continued to mssg g2g support and when they finally mssgd me back all they could do for me was they can get my money back but in store credit which means I can only use it in g2g store but I dont because your store is really bad at customer support and if I dont want to buy from you guys I should have my money back is that hard to ask I wouldnt recommend buying from this site ever TY