Galadari Motor Driving Centre [GMDC] review: Driving test

My name is Desmond, and I am writing to express my deep dissatisfaction with the booking process for a driving assessment test at your center.

I have been diligently following up on my request to book a driving assessment test with my sales coordinator, nadia, for the past 15 days. Despite my persistent efforts to communicate with her through various channels, including email and phone calls, I have not received any response or confirmation regarding my booking.

Frustrated by the lack of communication, I attempted to book the assessment test online, only to face further challenges as the booking was not confirmed. In an attempt to resolve this matter, I visited your branch at Burjuman Mall yesterday, where I was informed that all slots were full. However, when attempting to book a slot for next week Thursday, I was shocked to learn that my learning permit had expired.

I must express my disappointment with the fact that I was not notified of the expiration of my learning permit earlier. I have been trying to reach out to your customer service and sales team consistently, but to my dismay, I have not received any response or assistance in renewing my learning permit.

This lack of responsiveness has not only caused inconvenience but also reflects poorly on the customer service standards of your driving center. As a customer, I expect timely and efficient communication, especially when it concerns essential matters such as the expiration of documents and booking for assessments.

I kindly request immediate attention to this matter and prompt resolution of the issues I have encountered. I believe that such challenges should not be part of the customer experience, and I hope that corrective measures will be taken to prevent similar situations in the future.

I appreciate your prompt attention to this matter and look forward to receiving a satisfactory resolution at your earliest convenience.

Thank you.

Sincerely,