Galadari Motor Driving Centre [GMDC] review: Lump sum package

At the time of registering with Galadari, one of the main reasons, I took it up was because it was right across my home.

Mitali from the carrefour tecom branch was all helpful when it came to the lumpsum cash collection. She confirmed that I would be picked up and dropped home as part of the package which was an additional reason for me joining.

However, after the first initial classes, she was hardly available to book classes or ever had any class available early. It came to a bad experience when on watsap chats she shouted in capital letters and was very very unprofessional in her conduct.

We took this up with the main office who changed our branch rather than train their employee in customer service.

When it was time for highway classes, a confirmed pick and drop class, I was suddenly told to go to Al quoz. If I had not followed up, I would have been waiting at home for the pickup. On speaking to Jamal Khan, head of lumpsum, he mentioned it's not his headache and that I booked from main office. WE CANNOT BOOK ANYTHING BY OURSELVES. HOW IN THE WORLD DID I BOOK IT MYSELF THEN?

The incompetency of their staff is ridiculous. On multiple calls before booking these classes, I had repeatedly mentioned I have pick and drop and this was confirmed to me. Now suddenly staff tells me no, and that they can't do anything.

Only interested in payment, nothing else. I really wish I had gone for EDI.