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1.8 70 Complaints
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Gap Complaints 70

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D
8:42 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm sorry in advance for the rant, I am quite annoyed still. I have never ordered from Gap online before. I am typically an "in store" shopper, but like anyone in this modern era, sometimes I like the convenience of shopping from my phone at night. I ordered two (2) items, a simple Cashsoft sweater and a cute set of flannel pajamas. $85 happily spent. When...

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E
12:57 pm EST

Gap Recent Order - "Softspun Joggers" Order # #1CTQN8B

I received these "joggers" yesterday, the 24th - they were a Christmas present for family member, but I'm too embarrassed to actually give them to the person I bought them for. These are the cheapest joggers I have ever seen. They feel like a cheap dishrag. Definitely NOT worth even the sale price. These are terrible. Really disappointed in this product - misleading description and just extremely poor quality.

Desired outcome: I would like a refund, and better quality from you guys.

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4:57 pm EDT
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Gap Return Policy

I ordered a bunch of clothes for my daughter online. I was not sure what size to get so I ordered a variety of sizes and figured, I could return what did not work. I went to mail back the items, but after I talked to rep on phone, he informed me the 30 day window had expired and it begins once the item is shipped. I didn't realize this, and thought it was from when it was delivered (I still had 2 more days). This was my mistake so I told him, I would just make the 30 minute drive and take it back to the store. He said I couldn't do that either that I had 30 days to return with the store too! I couldn't believe this! Being a single working mom, 30 days isn't a realistic return time! I even asked if I could get store credit or exchange the items for a size that would work and he said NO and that they can't do anything for me. So now I am stuck with 5 brand new items and basically just threw money away! I will not be shopping here anymore and am also going to warn my friends and family! I am very disappointed!

Desired outcome: I would like to be able to return items, especially since I just missed the 30 day window.

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Is Gap Legit?

Gap earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Gap to be a trustworthy company. Although there's a 20% resolution rate for customer complaints, which deserves attention, Gap is known for their high standards and safety. If you're thinking about dealing with Gap, it's wise to check how they handle complaints.

We found clear and detailed contact information for Gap. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for gap.com can be seen as a positive aspect for Gap as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Gap's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Gap.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Gap.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Gap and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on gap.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Gap's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 0 complaints were resolved.
  • Gap protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Gap. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
S
8:16 am EDT

Gap Gap dm and hr accepting manager raping customers and employees by protecting white managers

This manager has been sexually harassing employees for 3 years and raping employees as well as customers! Aaron touched minors sexually and having sexual comments towards minors! Aaron has hid spy camera in ladies restroom to watch teen girls peeing! Aaron has touched employees brests and she was 16 years old! Aaron done this multiple times! Manager at eagan, MN outlet mall Aaron has admitted to groping employees HR is aware and accepted managers sexually harassing employees and customers! HR Hans has protected Aaron as HR completely ignored employees safety concerns! Hans told other managers "he will protect them with job security"! Gap is allowing managers to force themselves on to young girls and use sexual conversations with minors! Gap manager Aaron raped employee during closing in parking garage, then Aaron attempted to rape a 14 year old girl in store fitting room charges been pressed against Aaron and why is he Still manager at gap factory in eagan, MN 55122 Aaron is a child pedifile sex rapist, child porn addict as he physically touches employees in a sexual manner! Hans from HR and District Manager are aware of Aarons illegal criminal actions at workplace as Aaron is protected by HR Hans and Theresa as they putting employees in great danger by allowing Aaron, a sex criminal sex, pedifile, perverted, rapist continue his targeting of minors and harassment daily towards young female employee s! Aaron manager at Gap Factory in Eagan, MN 55122 twin cities parkway store number 2564!

Manager name is AARON. HR NAMES HANS, THERESA, GAP PRESIDENT IS SONYA SLAVIC! GAP RESPECTS AND TOLERATES SEX CRIMINALS SEX OFFENDERS PEDIFILES, MANAGERS LIKE AARON WHO RAPE MINORS AND RAPES THEM WITHOUT CONSEQUENCES! HANS AND THERESA ARE PROTECTING SEX CRIMINAL PEDIFILE PERVERTED RAPIST MANAGER AARON WITH "JOB SECURITY" MEANING A LIFETIME OF AARON RAPING YOUR CHILD, YOUR DAUGHTER, SISTER, NIECE, GRAND DAUGHTER! AARON ALREADY RAPED 3 GIRLS IN STORE! 2 WERE EMPLOYEES, THE YOUNGEST VICTIM WAS 14 YEAR OLD GIRL RAPED BY MANAGER AARON THIS YEAR ALONE IN 2022 JUST RECENTLY IN APRIL! AARON IS SEX CONVICTED PEDIFILE TARGETING YOUNG GIRLS! HIRES ONLY TEEN GIRLS AS HE PLOTS ON RAPING THEM ALL! HE IS CAPEABLE OF THIS AND MUCH MORE AS THEIR ARE ENOUGH EVIDENCE AND WITNESSES! #SENDAARONTOPRISON! GAP MANAGER AARON CONTINUES RAPING MINORS! HEEEEEELLLLLLP US TERMINATE AARON AKA SEX PREDATOR RAPIST! WHY IS GAP PRESIDENT LOOKING INTO THIS ALL EVIDENCE AGAINST AARON IS HERE! WITNESSES WILLING TO TESTIFY AGAINST AARON AND GAP COMPANY!

Desired outcome: Termination and prison sentnace for manager aaron and Hans and Theresa for knowledge of misconduct by aaron!

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A
8:41 am EDT

Gap Manager at Eagan outlets rapes underage girl as HR applauds him

No cases resolved, gap lies! Gap hires sex criminals make them managers as they continue to sexually harass minors including employees who are all teens! Gap Factory outlet in Eagan,MN 55122 store number2564 managers name IS AARON AND he raped employee, hides spy camera in restroom spying on teens urinating! Aaron has admitted to this and touching young girls! HR Hans is aware but likes Aaron so he must cover and protect his favorite sex pedifile rapsist manager Aaron! Hans has been ignoring employees concerns and cries for help and allowed Aaron to touch teen female customers and employees in where Aaron has raped employee in parking garage! There is proof and evidence by employees and truthful honest reports from employees about Manager Aaron sexually touching, making comments and following young girls around the store groping them, raping them and following young girls inside fitting rooms! Aaron has touched a 14 year old girl sexually and he is still the manager at this store! Aaron has harassed young under age girls in store by touching their privates! HR Hans encouraging Aaron to rape as many teen girls he likes! Hans is protecting sex predator and corporate practices sexual harassment by Managers targeting minors! This is Gap policy for white managers!

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12:54 pm EDT

Gap 18QSF5H

Did not receive my full order please refund my money

Desired outcome: Refund my money

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10:10 pm EDT

Gap Manager Aaron groped child

On march 23,2022 manager at Gap Factory outlet in Eagan, MN sexually touched a customer who is a minor shopping with her friends. Manager name Aaron follows girl around store then walks behind her and reached out for het breasts and squeezed. The girl screamed out loud "help, I'm being harassed" Aaron walks to backroom and hides. The girls asked to speak to manager not knowing she was just groped by the manager himself. Nobody could locate Aaron and the girl left store as we employees gave her Aarons name and helped this minor file a sexual harassment report against manager Aaron and Gap Factory!

This was upsetting, and disturbing to know that Aaron is perverted enough to grope a child. Manager Aaron is sick molester and he proved it that day! We all employees know what kind of monster gap factory manager Aaron is!

Aaron is sex predator and rapist! Customers be warned if shopping at EAGAN, MN GAP FACTORY OUTLET STORE NUMBER 2564 MANAGER NAME IS AARON.

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3:24 am EDT
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Gap Gap’s collaboration with Kanye West

"I want to know if Gap has any plans to end their collaboration with Kanye West. His constant barrage of IG posts about his wife and her boyfriend are abuse if I have ever seen it. Daily berating Instagram posts about Kim's parenting and comments about her family are exhausting. Not to mention his racist tirade against Trevor Noah. Nobody else would be able to get away with this. I would think that Gap would not want to be associated with racism and domestic abuse. I will have to reconsider my ** year relationship with one of my favorite fashion brands if you continue to "support" West. Please don't disappoint me and my family."

Desired outcome: End collaboration with Kanye West

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9:56 pm EST

Gap Gap not having lesbians in commercials

Gap has gay men but refuse to show or put lesbians in their commercials! Gap is against lesbians but not gay men!?!? Gap shuns lesbian from being in their commercials, gap is full of [censored]! Pussy is better than gay dicks, two men [censored]ing is what gap supports, hate it when pussy licks pussy, women kissing women is forbidden by gap, but, gap claims to be LGBT supportive. Why does gap hate lesbian pussy? Pussy is power! Loves [censored]s queer dick suckers and hates pussy on pussy! Mother [censored] your mothers gap!

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8:00 am EST

Gap Zero tolerance rule not implied for managers who constantly violate rules

Gap has NOT resolved ANY of their complaints, they make you believe this! The store still has racist supervisors who encourage employees to use hate speech and not be terminated nor be in any trouble. This store still has managers and employees flirting without cares, managers using sexual dialog towards younger employees! This store still has supervisors who use racist slurs and receive paid time off for being racist, they return and continue their use of strong slurs at employees and customers as HR and managers are apart of this as well and nobody cares! None of these violations from these white managers and supervisors have been terminated even after talks with HR and after YEARS of continuous racism and sexual harassment FROM same managers and supervisorss! No terminations. I work here years to witness and speak with HR to understand white privileges and how sick companies like GAP practice this and not terminate managers who VIOLATE code of conduct, Zero tolerance rules and guidelines provided to every employee including managers and supervisors! Store number2564 Twin cities premium outlet 55122.

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6:59 am EST

Gap Return of products with gift receipt that I purchased that will not be refunded and was put on a gift card

I bought something for my niece to send to Florida. It did not fit so I sent here money instead. Once I received the items back I went to the same store location I had originally purchased the products to return them with tags on and gift receipt as it was a gift for my niece. the value was much less then I paid however I understand that, however I do not understand why I am forced to gry a gift for the decreased value. I am out of work due to the pandemic and do not need t o buy anything from your store. I obviously did not have any intention of returning the product.

If you could find it in your heart to provide me with a refund to my account it would go a long way.

Thank you in advance.

Desired outcome: I would just like to return the gift card with a balance of 36.73 CAD for a refund into my account so I can eat. Please and thank you.

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8:53 am EST

Gap Managers threatened to kill employee

Manager and stock lead Jessie as threatened to kill a minority employee. Reported this to HR and they told manager to terminate employee without reason and keep and not discipline manager of Jessie stock lead for her constant death threats focused on killing minority employees. HR shows much respect for racist managers and Jessie, as HR explained threats as acceptable and tolerable behavior for managers and stock lead to go so. Manager Aaron has raped teen employee with much evidence proven and given but HR refuses to terminate him and allowed Aaron to commit sexual actions towards teen employees where he has groped them and again multiple reports made, filed, HR protects pedophiles and rapist manager named Aaron from Eagan, MN gap factory in twin cities premium outlet 55122! Death threats and raping employees is what they're done here at this store we have witnessed to testify and sue gap and hr, Hans Theresa, Aaron, Jessie, Lea Miller. Perverted rapist pedophile racist managers being protected by hr and corporate of gap! Terminating employees for fear of safety but keep and allow managers to rape sexually grope teen female employees and use death threats against minorities. This is the gap your consumers adore and love! [censored] your mother and sister and daughters are being sexually harassed by married men and victims of sexual harassment constantly! Nothing happens to these criminals! But innocent employees who do right are terminated for being good employees! Hr is aware of these death threats and rapes and ignore employee concerns in order to protect gap's image!

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12:42 am EST

Gap Rude customer service

Ryan Carins manager in Eagan, MN Twin Cities outlet 55122 has been hiring teen girls ages 16 mostly has been touching and making sexual advances towards his employees. He has said he "likes young girls to be around and fondle" he told his assistant manager Caitlyn Sundwell as proof of evidence plus multiple complaints and reported incidents and plenty of witnesses to testify and employees here are aware of Ryan Carins sexual harassment and attempts of groping these young teen minor employees he hires. HR Patty is aware and refuses to do anything because "protecting company image is top priority and main concern" and told an employee "does not matter if an employee is sexually harassed and touched by a married man with kids, little girls should woman up..." This is proof of PATTY FROM HR told us and Caitlyn boldly. Truth be told and this is what goes on here as nobody gives a sqirt of piss if employee gets raped by manager or sexually groped or when Ryan makes sexual comments. HR proves they do not care for have time to solve allegations of serious consequences that to ignored daily at this store in [protected]! Suite 454 Premium outlet in twin cities eagan, mn 55122 misconduct of code policy and results in termination from company completely! But NOT here! NOT THIS STORE! Cvl crt further sue in progress. FYI anybody who comments here, YOU do NOT WORK here so YOU do not KNOW [censored] so shut the [censored] up [censored] [censored] mother [censored]er!

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4:21 pm EST
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Gap Customer service

11/17/21- called to activate new card as it didn't work on line. I spoke to Stella who said I had an outstanding balance - which I was not aware of as I have not received any notification. I have been a GAP card holder since 2006 - never missed a payment and if I did, I was completely unaware as I have not shopped lately. In any case, I told her she could email me the bill so I could pay right away - she said it was mostly late fees and I could pay that now and then she could send me a bill and activate my card. I told her I did not want to pay late fees as I was completely unaware I owed anything and IF I did and apparently since August, I would of expected notification. NO. So I said fine send me the bill and I will terminate my card. She said sure. YOU WOULD THINK she would try and keep my business considering I have been an on time, loyal customer. Does Gap not care? I find this so lacking in customer service. [protected]@yahoo.com

Desired outcome: Just awareness that you lost a loyal customer.

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5:01 am EDT

Gap More sexual harassment and racism by gap factory managers eagan, mn

Gap factory manager Aaron tells employees "gap IS supported by KKK, having no need to hire minorities..." As he continues to behave in racist fashion. He has terminated minorities without reason, used racial slurs towards African americans, Aaron protects keyholders (supervisors) who use racial slurs. Aaron has gone far as sexually harassing teen girls by flirting, touching and making sexual comments as HR approves of this sick disgusting method of manabement. Aaron hid spy camera inside ladies bathroom and admitted to this as nothing happened to him, multiple reports filed, he is still manager as he confirms he is "protected by HR and corperate" so he has infinite job security the same goes for his all white staff, the managers and bodybuilders could NEVER be terminated for any reason because "gap protects their white friends" and is capable of misleading consumers as they practice daily. It is gap policy to terminate minorities without reason and to sexually harass victimize have sexual relations with employees, including teen girls. This is what Aaron has telling us and stands by this disturbing rule of policy gap has included in management training. Hire teen girls to have sex with and force sexual conversions and sexting and hook ups, terminate all minorities for any reason, use death threats at minorities and use strong racial slurs as verbal abuse is strongly recommended by Aaron and every other manager/keyholder to participate in sexual harassment and disgusting racist behavior implied by Gaps policy rule designed for WHITE employees and managers only. Thank you and gap ought to. Be sure in civil court and destroyed just like they do to minorities and other helpless innocent employees under aaron, leah miller, hans, permission. Obviously! Previous co-worker notice! Consumers be strongly warned about shopping or applying for jobs at Gap Factory outlet in EAGAN, MN STORE NUMBER2564 SUITE 545 TWIN CITIES PREMIUM OUTLET IS VERY RACIST AS MINORITIES WILL HAVE BEEN TARGETED FOR NOT BEING WHITE AMERICANS! RACISM IS POWER!

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8:49 am EDT

Gap Rapist manager called employee n word then terminate employee for being minority

Eagan, mn 55122 store number 2564 manager aaron called employee n word then keyholders jana and jessie used racist death threats at african american emplyees. Employee reported this to aaron (manager) who terminated that employee the victim for safety concerns. Aaron called that employee n word as he protects jessie and jana saying "n word do not deserve to work here" hr hand and there's a support them (jana, jessie, lea, aaron,) protecting racism and lying to consumers when questioned! Their are honest good workers here who quit due to this as they see strong hatred here in this store! Managers using nword and encouraging hate speech as jessie and jana are doing leaders in encouraging other co-workers to use racist slurs as nothing will ever happen to them as being protected by kkk known as hr corperate! This happened for 7 years now and constantly ignoring, protecting racist managers and keyholders and even employees and nothing happens to any of them. Nothing! They still work here and still use racial death threats towards employees as managers participate in racism behavior! Hr approve of this so they protect managers/keyholders and terminate minority employees for doing right and the unsafe workplace where violence, death threats, racism, manipulation, wrongful termination is tolerated! If you shop here at any gap store know you are supporting racist company who refuses to terminate racist rapist managers and keyholders! True story! Gap partners with kkk white supremists and are aware of racism in workplace but refuse refuse to help employees of color and instead terminate those employees for fun without reasons! I use to work for aaron from gap factory in eagan, mn 55122 store number2564 twin cities premium outlet! Gap company supports racism as they hide truth from public consumers like you! Know the facts before you comment! If you do not work at this store then how would you know what goes on during morning stock, and throughout the work day? You do not! I work here, I have first hand witnessed all these and much much more unprofessionalism from managers and hr personell! #facts!

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12:03 pm EDT

Gap Gap factory twin cities outlet mall has questionable management behavior

Lpa Michelle targeting minorities saying she is trained to target minorities only. Same stlre, the manager Aaron has sexually harassed teen female employees as hr is protecting his behavior allowing Aaron to harass and make sexual comments to female teen employees also using sexual gestures towards these employees. HR believes this is "part of gap conduct policy for managers! Basically touching under aged minor females he hired is Accepted by their standards" terminating minorities without reason is what gap factory preaches and tolerates termination for any minority without reason! This is gap conduct policy. Basically saying "[censored] you to minorities" gap is teaching their managers! And they have proved this for 8years at this store in Eagan, MN 55122, Gap factory outlet store number2564 suite 545, twin cities premium outlet these managers are racist, rapists, sex with employee bragging, manipulative customer service disrespectful twerps! These managers have their employees rewards for gap points and forcing them to get customers to open a gap credit card just so the employee (cahsier) receives points based on how many "gap credit cards" they force customers to buy every time customers check out! At this store the points rewards for employee is food or gift card mostly starbucks. This is exactly how this store operates and forcing cashiers to force customers to buy/open gap credit card to falsify charges on customers card for fraudulent purposes only as gap is aware of this practice they teach employees! I know I was a employee here and witnessed a multiple accounts of improper inappropriate manager behavior that would have any minority manager terminated immediatly! But these managers all white have much power and ability to do anything including raping teen employee in parking lot and still being manager and still able to sexually harass and flirt with minors he hired as HR protects their managers even if the manager is a sex convicted predator, racists, this is perfect place to become manager and be protected daily as managers tolerated to misbehave daily! Manager sexually harasses employees for 3years and HR corporate court protects them all forever no matter if they touch teen female employees! Told us that "it's not managers fault, teen girls are attractive and easy to manipulate"- aaron, manager of Gap Factory outlet in Eagan, MN 55122 store2564 Twin cities premium outlet Eagan, MN ! #What! #Facts!

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8:57 pm EDT

Gap Credit Card Offers

Dear Sir/Madam,

I find it distressing that the GAP chain of stores including Old Navy, Athleta and others, continually hawk credit cards to unsuspecting patrons. I truly am disgusted that this chain of stores welcomes the customer at the cash register by asking if I, the customer, want a credit card and 20 Percent off. I realize sales personnel receive a small reward for such, and that it is store policy to "offer" this service. What a shame. SHAME ON GAP, INC! Not only for taking advantage of customers, but also for taking advantage of young store employees. They are scared NOT to ask this question.

The Gap executives and CEOs should be criminally charged for such malfeasance. I will be filing complaints with every consumer advocacy group I can find.

Eve Solomon

Desired outcome: NO more Credit Card Question at the Check Out

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11:12 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Gap manager twin cities, minnesota 55122, has sexually harassed an employee as hr refused to fire him as they respect his predatory behavior. Manager of gap touched coworkerinappropriately now employeecan shue him an gap!

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4:30 am EDT

Gap Gap refusing to terminate sex predator managers

Dogs out the bag! Every gap customer must be alerted about this. Gap factory in eagan, mn the manager, married man with kids still sexually harassed employees and is perverted enough to rape employee in parking lot, reports made manager still continues to harass and touch minors he hired. This is gap you all love and support? Shameful, disgraceful, unprofessional! Fyi use to work here and he harassed me, made reports but hr ignores employees plea for concern as employee safety is not important to them! So I quit afiled lawsuit * customers do not know nothing unless you actually work at this store to witness the illegal ongoing by these managers n how hr/corporate protects managers and their pedifilish image as they protect sex predator managers! Facts! Gal deserves to be boycotted and sued forever! So you still wish to do business with company who supports sex predators allowing them to sexually harass teen female employees? Wtf!?!?

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Overview of Gap complaint handling

Gap reviews first appeared on Complaints Board on Oct 15, 2007. The latest review Incorrect order - online shoppers beware! was posted on Nov 12, 2023. The latest complaint failure to respond to claim was resolved on Apr 11, 2013. Gap has an average consumer rating of 2 stars from 70 reviews. Gap has resolved 14 complaints.
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  1. Gap Contacts

  2. Gap phone numbers
    +1 (800) 427-7895
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    Head Office, USA
    +1 (212) 206-4200
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    +44 207 518 6100
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    +1 (416) 921-2711
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