Gap Factory review: Abusive manager Rosa Domiges

Dear managers of Gap Factory at Dolphin Mall,

I am writing to you in the hope of addressing some concerns I have had regarding my experience as an employee at your store. I would like to express my concerns regarding the management of Rosa Mary Domingues, one of the store managers. During my time working at Gap Factory, I have observed a series of behaviors that have left me concerned and frustrated. In particular, I have noticed:

Mistreatment of employees: I have witnessed situations where employees have been treated in an unprofessional and disrespectful manner by Ms. Domingues. Lack of customer service: On several occasions, I have noticed that customer service does not meet the standards that Gap Factory should have, which can negatively impact the customer shopping experience.Inauthentic behavior: Ms. Domingues appears to act in an insincere manner both with her colleagues and with customers, creating an uncomfortable and unpleasant work environment.

Concerns about racist attitudes: I have heard comments and observed behaviors that lead me to suspect there may be racist attitudes in the workplace, which is unacceptable. Unfair task assignment: On multiple occasions, I have noticed that Ms. Domingues assigns tasks unevenly among employees, creating resentment and discontent within the team. Some employees seem to have a much lighter workload than others, which negatively affects store morale. Lack of effective communication: The lack of communication from Ms. Domingues has led to misunderstandings and confusion within the team. Clear guidelines are not provided, and timely information about changes in work procedures is not communicated, making the efficient completion of our tasks challenging.

Ignoring employee complaints: I have attempted to express my concerns to Ms. Domingues on several occasions and felt that my complaints were ignored or minimized. This creates an environment in which employees feel discouraged from discussing legitimate issues. Lack of positive leadership: Instead of being a positive leadership example, Ms. Domingues appears to demotivate the team. This has led to a decrease in morale and productivity among employees. Non-compliance with company policies: I have observed that Ms. Domingues sometimes disregards the policies and procedures established by the company, which could jeopardize Gap Factory's reputation and its relationship with customers.

Creation of a hostile work environment: The attitudes and behaviors of Ms. Domingues have contributed to the creation of a hostile and unhealthy work environment, negatively impacting employee satisfaction and ultimately the quality of customer service. I understand that we are all human and make mistakes on occasion, but I feel it is important to address these issues to improve the quality of work life and the customer experience at the store. I hope we can find a constructive solution to address these problems and improve the situation at the store. I appreciate the opportunity to be heard and to work together to create a more positive work environment.