GasBuddy
Reviews and Complaints

I had plenty money in my bank account when gasbuddy tried to charge it.

My bank shows the charge went through successfully.
Gasbuddy then returned the money for absolutely no reason, said it didn't go through, then charged me another $30. They either 1) dont respond to customer support, or 2) take forever to respond.

They're thieves. Do not use gasbuddy.

Reporter allsmiles continually reports incorrect prices at Costco Manassas. He constantly has a price report that is 20-30 cents higher then the actual price. Apparently he does it to get points without actually every visiting the gas station. You should cancel his membership as he is scamming you and the real Gas Buddy users.

some [censored] (bzsh_bzsh) reported a price of 103.9 at Husky on canyon meadows dr and elbow tr.sw Calgary.
first off gas was NOT 103.9 it was 118. I went there 1 minute after price being reported! second. the stupid app gave me wrong directions saying take uturn here and there.. such [censored]., wasted half hour for a 5 min trip going there for nothing. not to mention the gas getting there!

The gas buddy "support" is the worst I have ever had to deal with, even worse than the old dell and hp customer support teams in india.

I have emailed gas buddy "support" for over 1 month now, and have not received any response other than the automated "we apologize for the delay" standard email.

If you use gas buddy, just pray you never need support because you will absolutely receive no support whatsoever, and there is no one accountable for the awful customer service provided by the gas buddy team.

For an app which has your bank account or credit card information, failing to provide timely customer support is a huge red flag. I would never ever suggest to my worst enemy to use the gas buddy app for iphone.

Horrible!

I have attached the number of times I have emailed the "support" team only showing back until june 1st, and the repeated automated response. I couldn't fit it into one screenshot, but I have been attempting to contact their "support" since may 16th, 2018, and it has been over a month now but I have yet to receive any support or even an actual response other than the automated system response. It is absolutely terrible, particularly when it is regarding a linked bank account which gasbuddy now has my information but yet cannot provide any customer support.

Every time I used GasBuddy in my area (Pompano Beach, FL), I was mislead by false prices. Furthermore, I was directed to gas stations that do not even carry diesel fuel with reports of cheap diesel fuel. There are several users in my area that produce fake reports to collect points, most noticeably in my area is one nick names "skaden," who makes up prices without visiting the stations, and reports diesel where no diesel is being sold. The company doesn't take measures to weed out these scammer point collectors, and does not p[provide an obvious way to report them, even though they spoil the experience to the community, and eventually will bring GasBuddy down.

I have opened two tickets with support to cancel my account and remove the connection to my bank account. It has been over a month of them continuing to email me back literally with 1 line "Hello, Thank you for the email and we apologize for the delay." - I have responded back 100% of the time and asking what is going on and if my account has been cancelled, but no one ever responds and instead every 2-3 days I get another email saying the same thing. I have now resulted to filing a complaint here and with the BBB. I have closed my checking account all because of this stupid company. I just want the account closed. I have also asked them to stop emailing me unless they have a resolution because at this point it's harassment. The emails just keep coming and makes me more mad with each one.

I received my Gas Buddy card and I cannot activate it. I have tried for months to get the card activated. Customer service, and I'm using that term loosely, is the worst I've ever dealt with. I hate trying to talk someone there. Something that should have been corrected in 2 minutes has taken 3 months. My card is STILL not activated. I can't reach anyone by phone and it takes weeks to get an email from them that doesn't address my issue at all. I have followed their instructions to activate the card and the application just stays on the same screen. I honestly don't know what to do at this point. I rate customer service a MINUS 10 (-10).

I emailed the company about a problem I'm having with my gas card. It no longer will work. I received an email back 2 weeks later saying it should work now. It does not work now. You call their customer service number and THAT no longer works. They make it difficult to get a hold of anybody. Is there actual real people that work there? This is a bad business and it is no longer worth using their card. Sure, it's nice having a few cents off. But, if you have problems you should be able to get a hold of somebody!
This company also requires your social security number which I did not feel right giving it to them. Is it okay to ask for that?
Now, I cannot get a hold of anybody, what are they using my information for?

I have no idea what it used to be before, but probably better than now.
Or maybe they had a stupid system of communicating to customers from the very start.
I have an issue, that can't му solved without their representatives' participation. If I could resolve this problem by myself I would gladly have done it. So that's why I called ерубю And you know why? I was on hold for about 40 minutes to just... leave a message, because they don't talk to customers directly.
I was like WHAT THE HECK?
Had nothing to do. Left the message and started waiting for their call back or an email or whatever it could be. One hour, two, seven... One day, two days... A week.
Hey, hello, is anyone there? I have been waiting for your call for one week. It's time to get up and make a small call to your angry customer.

kkgas8677
10.15.17 Shell station
Paid with GasBuddy card--transaction went thru fine.
later received email that transaction could not be processed and my account was suspended. No one answers at customer Service line---after 20 minutes of press this for this and that for that they tell you to leave a message---no one ever gets back to you--the same with email---nothing--no answers---worst customer service experience i have ever had!

Unique2dou and the [censor] card don't work. I've been calling for days. You cant sit and wait to speak to a rep anymore. They make you leave message. That no 1 returns. I wanna know what you are doin with my vital info, if the phony cards dont work. Iv activated it and verified it. Still nothing. Gasbuddy got untill monday to fix it. Then im going to my bank and screaming fraud and changing my info. And you better believe i'm tellin my story too anyone who will listen.

I enrolled in Pay with GasBuddy. I read everything before I did. Free... Two small deposits in your checking account. Nothing ever mentioned GasBuddy taking back the twelve cent deposit. That free service now cost me $36 NSF because I was not aware of GasBuddy removing money from my account without authorization. Completely unacceptable. Of course my bank tells me to deal with GasBuddy so I look everywhere on their app for a phone number. Not one. You can only email them for help which I have done. I googled a phone number that of course is not a working number. Absolutely bad business. I have used this app for years but never again and will recommend to everyone Do Not Use!

I have already spoken to my attorney regarding this. So put my money back in my account just as fast as you took it out considering I was not made aware of this fee nor did I authorize it! You have overdrawn my bank account! You advertised that this was a FREE SERVICE. You had me put my bank account information in so it would know where to pull the money from WHEN I USED THE CARD TO PAY FOR GAS. I have not received a card, nor have I filled up, so explain to me what this charge is for considering it wasn't made clear to me before, and I have no knowledge of it prior to it being taken out of my account. I am prepared to sue for this as advised by my attorney if this is not made right immediately. No where in all the info or on your advertisement does it mention fees of any kind. In fact the only action that was supposed to have taken place on my account was the two deposits. Which is also false advertisement because you say that I would save $.15 my fist fill up, put if you deposit that money in my account, then your just taking back what you put in and that's not a savings at all. Your just con artist, well your not going to take advantage of me. If you don't fix this as fast as you messed it up, then prepare to see me in court!

Used GasBuddy app for a long time in the past and was always satisfied with it, but their new app is the worst ever! It provides false information and is not trustworthy anymore. I tried to contact someone from the customer support to get some information about the new app and wanted to know when it will be fixed, but they did not reply. I'm very disappointed with GasBuddy and guess I have to search for another more trustworthy app.