GE Money Bank’s earns a 3.2-star rating from 318 reviews, showing that the majority of clients are somewhat satisfied with financial services.
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GE Money Credit Card Payment
I used my GE Money Credit Card for some purchase. Without fail we use to regularly pay their installments. On 9th January’2007 I planned full and final settlement for my GE Money Credit Card Payment. I prepared a cheque dated 9th January ‘2007 for the full & final payment and dropped in their drop box. T heir payment date was 17th January’2007. I put the cheque 8 days before their scheduled time. To my surprise they deposited the cheque in their account on 18th January’2007. One of their customer support executive called me and asked me for late payment fee of Rs. 350/-. We denied to pay the late fee because we paid all their dues much before their date. Till one year they were silent. On 26th September’2008, we received a legal notice from their Advocate stating that there is a balance of Rs. 3900/- which we need to pay within 3 days along with Rs. 1000/- as their legal notice charge to the advocate. I found from my experience, that it’s a clear cut case of cheating by GE Money, Hyderabad, India and harassment to the innocent customers. Please beware of such companies like GE Money and their product viz. GE Credit Card.
Terrible experience
Ge money Called me up to 10 times a day even after they said the problem was resolved they didn't speak any english... wouldn't answer my questions, accused ME of lieing. Where so rude, this problem kept on going for MONTHS. 5 late fees and services chargers later i FINALLY think i got it taken care of... they hurt my credit, stole my money, hurt my feelings, straight up *** holes. i will never use GE MONEY FOR ANYTHING... don't apply for chevron card! They also gave information to my husband WITHOUT hesitation!. This is illegal. i had hold times of over an HOUR on each call... i was laughed at.! SAY NO TO GE.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am trying to pay my bill-I put a change of address in and have not
received my statement-I phoned a number listed in the computer and
someone with a heavy Indian accent ask me a million questions and
put me on hold and then I was disconnected. All I wanted was address
where to send my payment...
Filing complaints with Federal Trade Commission and going to sites like www.complaintsboard.com to vent won't bring justice to GEMB. Seriously people, WE WANT JUSTICE! Lets get a class action suit going, and lets get it going now! There are numerous cases in many states, make sure you are not left out of the loop. Or contact the suits themselves if you want to complain.
1) Write to Senator Christopher Dodd. He is the Chairman of the Senate Committee on Banking, Housing, and Urban Affairs. His position on these types of credit card issuers is one of wanting to reign them in and stop them from abusing consumers. His web site says that he will only respond to residents of Connecticut, but write to him anyway as Committee Chairman. Also write/e-mail your own senators. A list of all 110th Congress Senators is at:
http://www.senate.gov/general/contact_information/senators_cfm.cfm
2) File complaints against them with the OTC:
Office of Thrift Supervision
Office of Consumer Programs
1700 G Street, NW
Washington, DC 20552
[protected]
www.ots.treas.gov
3) GE Money Bank is headed by Mark Begor - mark.begor@ge.com . Email him
4) If a class action suit is happening for the state of California, LET ME IN THAT PLEASE! GEMB has scammed me to the max. I want justice!
File a complaint with the Federal Trade Commission
Dishonest practices
I borrwed $1, 000 for dental work, which was to be interest free if paid within 12 months. I paid more than was due on the first payment and never received another bill...because I didn't send another payment they are now charging me a finance charge of 28.99%. When I talked to them and told them I hadn't received a bill or anything from them in weeks, they said they were sending them on line. I have never agreed to electronic billing. I have sent them over $300 and my balance now due is $979.91. This is ridiculous. They were very nasty and didn't care what I had to say. Somebody needs to stop this!
Violation of the Fair Credit Billing Act
http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm
File a complaint with the Federal Trade commission
Changing my address to aquire late fees
I recieved a phone call today from ge money informing me that i need to make a payement on my card because i was accumulating late fees. I got this card back in jan. and used in for an automotive repaire because of its 6 month defered interest. My balance was paid off well with in that time and continued to get monthly statements untill this balance was paid off. I then used my card again last month to purchase new tires for my car. I never recieved a bill or a statement from ge money reguarding this transaction or new balance. I kinda forgot about this being a college student and also working a full time job or i would have paid online. They told me my address and it was somthing totally different form what i gave them when I opened this account. How can my address just change without my confirmation? Who changed it? Then they wanted me to go ahead and pay that interest over the phone right then and there so it would not be on my next statement. Why should i have to pay for their mistake? I argued with the supervisor for twenty min about this. He kept asking me to confirm the payment over the phone after telling him NO multiple times. He also read me my creadit card number, name, and my bank i go through to confirm this transaction that i kept refusing, and telling him that i am NOT going to do. I am going to make my payment, not including the late fees and finance charges that just so happened to accumulate over this period of time, but of the original charge to my card. If anyone else has had this same problem please post it. This is nothing more than a scam from them to make more money. If you stop recieving monthly statements i suggest contacting gemoney right away.
Violation of Fair Credit Billing Act - File a complaint with the Federal Trade Commission
http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm
Late fees/errorounous reporting to credit agencys
Back in Oct of 2007, I had talked to an associate, Adrian Ray about my account and electronic payments from my checking account were set up on the 15th of the month. I was told that if I did this, I would not be charged overlimit fees or late fees. Unfortuantly this individual did not document this on my account. So, even though Ge money bank was taking $33 out of my checking account every month, I was still receiving a $39.oo late fee. Convient on there part, I never received a statement from them. I did receive a letter, though stating that they had received the payment. Not until months later, did I receive a statement showing that I was still being charged the late fee. I called numerous times and was told that I would have to talk to a Supervisor to have the late fee reversed and than was put on hold for ever. I did talk to a supervisor, Steve, in June, who reversed one late fee and told me that the reason I was being still being charged a late fee, was because my payment was due on the 4th of the month. I agreed to have the electronic payment changed to the fourth of the month to avoid any further late fee's. I again called in August, almost a year later, because I am still being charged late fee's, even after talking to a Supervisor, who told me that I should not be getting late charges. Than in Sept of 2008, I was told that my account had aged and would become current. I was supposed to have received a new statement showing my new payment and date. this is Sept 21 and I have not received this new statement.
Also, I had my credit run so I could buy a house and GE Money bank reported late dates for all the months from Oct of 2007 to August of 2008.
BEWARE! I am telling everyone, they run a scam. Every person you talk to when you call, gives you a different story. So, now Iam left with incorrect information on my credit report and almost a years worth of late charges, which were more than my monthly payments and no way of getting the problem corrected.
FILE A COMPLAINT WITH THE FEDERAL TRADE COMMISSION
Don't deal with them
I made 3 payments in one month to pay off my account. My statement showed no payment was due when it came in. I had a tragedy happen in my life that month and did not make a payment. I knew I had a 30.00 balance on my account and would pay it off the next month. I went to go make my payment and they had charged me a 28.00 late payment fee. I contacted the company and they say they do not allow pre- payments. Care Credit Card is not a bargain and I recommend for people to go without than to deal with these scam artist.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree that the this company's customer service (non-exsistant) is one of the worst that I have ever encountered with any business. I have a government purchasing job and I do a hell of a lot of business with online vendors and customer service representatives and I have never, NEVER, run across a company with such a rude, non-customer friendly, in your face attitude towards the very people who keep their butts in business. How freaking arrogant can one CEO and customer service manager be towards their customer's? It's a damn insult!
First Complaint: I made a payment of $225.00 which reflects as "posted to my bank account" on 16 Mar 2009, meaning they have my payment money there. Now, here it is 24 Mar 09 and it still hasn't shown up on my account and these idots are telephoning me because I haven't made a payment, WHAT?. What the hell does the accounts receivable accountant do around there all day? Who the hell is posting the books? This is totally unacceptable business accounting practicies in my estimation.
Second Complaint: I have tried for 5 days straight to contact GE Money on the phone to pay off the balance and terminate my account with this irresponsible company. It's next to impossible (if not impossible since I've never been able to reach a live person) to get to talk with a customer service person. If someone knows how to get past the damn automated telephone system to talk to anyone, I'm open to suggestions.
Third Complaint: I've tried and tried to login to my account online and the stupid thing say "The information you provided doesn't match our records", Imagine that? Let's see, my SSN, my telephone number, my date of birth hasn't changed in 50 some odd years, how the hell does it not match their records? How about unqualified employees doing the data input?
At first I thought I was just getting all steamed up over nothing, then I went to the complaints page and low and behold, there's many more customers experiencing like problems with this company.
This is totally unacceptabel to me as a customer in good standing. This is how people's credit gets stained and their score get dropped. All because some incompetant, uncaring companies like this one think they're too damn good to answer a phone and personaly take care of customers. How Rude can one company be? GE Money obviously doesn't care if they drive away a customer?
I will be paying off the charge I created for the purchase of a new set of tires and then I'm going to cut there damn card in such small pieces that it'll look like sand.
If GE Money cares anything about keeping repeat customers, the first thing they need to do is rip that damn phone system out of the wall and throw it in the dumpster, the second thing would be to fire the customer service manager since they obviously haven't got a clue as to what good customer service is, and get back to the basics of good ol' person to person customer service. And lastly, get rid of the CEO and the accounting manager and get someone in there who is customer oriented.
I highly recommend that if any of you who are considering financing ANYTHING with this company and you have any other alternative at your disposal for obtaining credit for your purchases, use it! Stay the hell away from these people and let their stupidity and their beloved phone answering system sink their own ship.
A Highly Dis-satisfied customer!
Rude people and bad service
My mother has been harassed by GE money for many months now, they just keep adding late charges to her account even after she agreed to a "hardship settlement" with them and apt her end of the bargain. I answered her phone one day when she was at the drugstore and the guy identified himself as calling about her Dillards/Ge money acct. I politely said "She is not here, right now": Where in the F--k is she" he fairly screamed at me. I asked him "What did you just say?" He then said "Did I stutter missy?" and immediately hung up. Really ugly people and horrible unfair service.
The complaint has been investigated and resolved to the customer’s satisfaction.
I tried calling GE Money Bank today to request the address to send a payment, because I couldn't understand the automated person's voice. When I asked for this information, the rep was very rude.
If I had some rude [censor] call me and talk like that I would find him and beat the taste out of his foul mouth. a company like that dont deserve my business, and especially after we the tax payers most likely bailed that looser bank out!
I have great credit and no current open delinquent accounts. GE turned me down because apparently I have a balance of $300 between 5 different credit cards with absolutely no late payments. How in the hell do banks like this expect to prosper when they deny credit to hard working people? This is beyond me. Good luck with your piss poor business ethics.
I just had my Chevron/GE Money bank account closed because an automatic payment was declined and a second manually entered payment was declined same month. I called GE Money bank and explaind that this card was linked to a business account and I didn't have control over the money. I assumed (foolishly obviously) that my partners would ensure the gas the company uses would be paid for. They didn't and it got returned. Luckily the account never went delinquet as it was always paid ahead. In fact when it took the automatic payment that would have put in the overpaid status.
After getting the good by dirtbag letter, I called customer service and asked why im being cancelled. they said because you had two checks returned. I said, they were automatic payments and we consider them the same as checks.
Bottom line is, ok, so payments that weren't due were returned. I don't see the big issue with this as long as I paid the account long before it was even due. Then when I explain to them that this card had been put up for business use, and I had foolishly relied on others to take care of financial responsibilities, they said this is a company decision.
I had taken the payment away from the company and was going to pay it from my personal account and get myself re-imbursed from the company. I know it wasn't great having payments returned, but as long as I didn't fail to pay what I agreed to I don't see the problem. Especially after explaining how I wanted to have this business pay the bill since it was using the credit card. Well, apparently GE Money bank will not have their decision affected in any with the facts. I'm not saying this issue should have been ignored, what I am saying is how about listening to the facts and allowing an otherwise good customer to keep buying your product and you making money as long as he can explain why it happened and explains a plan to correct it (IE: put payment agaisnt personal account.)
Well, now I will have a positive account from GE Money bank that says closed by creditor. Funny entry since the account was in good standing except for the automatic on line bill pay stuff.
I hope to never deal with this terd of a bank again. I think there decisions rely way too much on computers and anything to do with real life has no bearing on the facts. Again, I was paid ahead so they lost no money on me. They just figured if a non required pre scheduled on line payment does not go through I was a serious risk.
Good luck GE Money bank. It's banks like this that make me think I'm so glad so many of them lost their tails in the real estate market. I just wish the government would stop using my tax dollars to bail them out of their own mess. Let the banks fold. We will be better off I think.
I severely doubt this is true. I also work for ge and they would never say "where the ### is she"
I work for GEMB and cant stop laughing at all the damn compliants, first off, read ur TERMS AND CONDITIONS...save urseflf some stress..if u dont think the card and the company are offering the "best" deal then close the damn acct before u use it. APR is listed in there as well. The best time of my life is when Im at working answering all ur idiots calls, and u say can u waive my late fee, I was on vacation and didnt pay...THATS NOT A GOOD REASON...dummys.
But hey I guess u dont need common sense to get a card these days..and dont say I was "tricked" into a card and I didnt want one..then say NO...were not holding a gun to y'alls head..
P.S. mmmhmmm is not a answer learn what yes and no are..
oh and ahh just a tip dont call in anywhere yelling and screaming threatening all this BS...u wont get anywhere with it..we always notate the ###s account.
Lack of customer service and rudeness
I called Care Credit/GE Money to pay my bill because I hadn't been able to do it due to unemployment. She puts me on hold - a lady with such a strong accent it was so difficult to understand her from the get-go. She got back on the line and her tone changed like she was bipolar. I cannot believe the way I was treated and how she yelled when I explained that I cannot make the massive payment they're asking for. I asked for a manager and she declined my request! I couldn't believe how she yelled. I told her that she doesn't know anything about customer service and that they need to hire someone with a more comprehensible accent. That made her angrier, so I had to hang up. I couldn't believe it! Poor, poor, unethical, unprofessional "business".
They are from India. they pay them a fraction of the cost to provide marginal customer service. If i was you ( thank god i am not )
I would try to get a debt consolidation or settle with a bank loan. these people on the other side of the line are robots. they can care less about your personal needs, yet just as equal is your demise in preventive events. do your homework before you decide to get any type of loan or use of credit line(s). There are so many of you out there with B.S situations that could of been prevented, lack of discipline, focus, self seeking improvement, education, and poor diets contribute to what you deserve in life. i really doubt that anyone lost their job on the grounds of not being their fault in actions. why would you get dental work or other related cost done when you Should of forcast the event of a possible layoff? doest she have savings, cobra? at least this would pick up a percentage and you can deal with them much easier if you planned ahead. All in all, , you got what you deserved. They take advantage of people like you for one reason, your lack of responsibility on your finances. good riddance! now go get more gas for the stove !
You are being too kind. CareCredit (GE Money Bank) don't care about anybody but money. My daughter was in the same situation. She lost her job and CareCredit advanced to Dr. Rene Piedra over $8, 000 for dental work. She only had done $3, 000 (which was outrageous) and when we explained to CareCredit that she was unemployed and only had $3, 000 worth of work done, they told us we were responsible, even though they gave Dr. Piedra over $5, 000 for nothing. I filed a lawsuit on behalf of her and then the ### filed for Chapter 11 Bankruptcy. In the meantime, CareCredit obtained a law firm (Zwicker & Associates) who are completely heartless. TO make this short, I had to pay over $4, 000 (using my all of my husband's disability checks) to keep them from taking her to court. Now that its paid off, Zwicker & Associates (Care Credit) still have not given me a letter verifying the settlement was paid off. I have obtained an attorney to protect my rights. So you see, you are not the only one who got screwed over by these people. They need to regulate these companies from taking advantage of people in hardship situations. Hope things work out for you.
Failing to remove my name from CIBIL
As you all know without knowing much about the interest details, these guys make us come to their office and with honey suckled tongue they give all the promises. This was what happened to me around 3 years while I received the loan from these crooks.
I paid the loan for 32 months. Las 4 months i had genuine problems. I explained and told the guys that I would certainly make the payment in full in two months. I did send a registered letter to all their offices. They kept quiet. Meanwhile they demanded twice the amount I owed and gave fantastic reasons. I did bargain and made the payment. This was in 6th Feb 2008.
I got a letter on the spot that the settlement has been made under special circumstances and i would be receiving the NOC shortly.
Guys, I do not understand the word "Shortly".
When you owe an EMI these guys rush in and make a hue and cry for the payment. But when you have paid the amount till last paise, they do not care to send the NOC. They are least bothered. (June 2008) Meanwhile I had to go in for an Education loan. I applied in a Bank and waited for the outcome. They said due to the unsettled Personal loan with GE Money the loan has been rejected. I rushed to GE Money and they calmly said that "Yes. You did not pay the EMIs and hence we had to report to CIBIL."
I requested them for the NOC. After various requests and visits they finally gave the NOC. I do not know how many times I visited their Branch, how many times I called them, how many time I sent an email to them, how many times I sent letters to them...
I also called CIBIL and found that GE Money had sent my name and other details to be published as a defaulter. CIBIL people told that unless they get a letter from GE Money they would not be able to update the details. Till such time my name would show as a defaulter whenever any financial institution checks if I apply for any loan. Even today (29th Aug 2008 - 4.30 pm) I had sent an email to GE Money, asking them to send the updation to CIBIL. They have not sent any updation for the last SIX months it seems.
What the Hell it is? Having paid the amount due to them, its like calling myself as a defaulter till they wish to update. Its ridiculous. I am going to take LEGAL action against GE Money if my loan details are not updated within a week, thats what i have said in the mail. And I am planning to do so.
yes because i was done the same way lied to and harrasssed and put insurance on it without me understanding what was talking about so they have done me wrong and need to appologise and give all my money back and make things right by making my credit in great standing
Helpful Information
This is a comment, not a complaint. I used to work for GE Money Bank, but not in the Customer Service Department. I would suggest that if you have a problem that you can't resolve through Customer Service, go to the dealer where you got your product and have them call the department they work with. Often then can help you, but not always. It is worth a try.
you know just like all banks they have to have terms and conditions the problem is most people dont read those but when ur approved for the credit u agree to them this is common sense of credit cards so when something doesnt go the way you like it to u bad mouth all companies but if u read the term and conditions its all laid out right there saying what will happen and so forth i think all comapanies make bad judgement sometimes but over all u agreed to using the card and so forth if u dont understand what the term mean or say ask someone before u start using that card just because people are stupid or too lazy to read the fine print that is their own fault...
READ THE TERM AND CONDITIONS AND I CAN SAY THAT 98% OF THE PROBLEMS WOULD HAVE NEVER HAPPEN IF U UNDERSTAND THE CREDIT CARD UR USING. USE COMMON SENSE IT GOES A LONG WAY...
My large institution wants to set up an Amazon credit line account that uses this bank. Amazon cust service couldn't answer all the questions I had and referred me to the bank. The number the dumb guy at Amaz gave me is only for those who already have accounts.
I am having no luck finding a number for this bank for non-customers' questions about documentation samples, auto debit payments from another credit card, etc.
I am always amazed at modern "customer service" where the companies refuse to reveal their contact points. More and more companies just do not want to provide a human to talk to.
GE Money Bank is a large company full of liars, theives and down right ###S! They charge outrageous interest, and getting an actual intellegent person on the phone is impossible. Their customer service is a JOKE! They should all be prosecuted for ROBBING US BLIND!
GE MONEY BANK IS A TOTAL SCAM WITH PEOPLE WHO DON'T SPEAK TWO LICKS OF ENGLISH! AND WTF IS THE ONLINE CRAP ABOUT ONLY SETTING UP AUTOMATIC DEBIT FROM ACCOUNT? EXCUSE ME, WHAT A ### BANK! ALL MY OTHER CREDIT CARDS ALLOW FOR A ONE TIME PAYMENT! I HAVE NEVER BEEN CHARGED FROM OTHER CREDIT CARDS MORE THAN IN THE CONTRACT...I HAVE CALLED AND CALLED AND PUT ON HOLD AND DISCONNECTED...I DO NOT RECOMMEND THIS BANK...NO WONDER THE COUNTRY IS IN THE CRISIS IT IS...WE NEED TO EMPLOY AMERICAN CITIZENS FIRST!
careless interests
To,
manager ge cash card,
newdelhi-110014.
From,
suresh p
no 1380/g 6cth cross 9nth main dr r ajroad srinivasanagara bangalore-560050.
ge money card no =[protected].
Dear manager,
I am suresh p of bangalore is saying you or informing you that I am requesting to you that I am not able to pay the minimum amount of rs. 5620.48. and I am not able to pay the average amount, interest you should make half of this amount because I am very poor. an agent of ge cash card forced me to suscribe for ge cash card. you are rating more and more intertest. hence, please cancel and close the account and show mercy on me!. and give the intimation to me at my shop address and give this cancelling intimation to bangalore head office indiranagar. plz plz help?. mercy quality is required for every man!
The complaint has been investigated and resolved to the customer’s satisfaction.
Scammers
This company is a total scam. They charge outrageous fees. Their annual percentage rate is 86.003% that shows on my account. When I call the 800 number no one can seem to explain how they compute the finance charge. FYI stay away from this company they are bad news.
Synchrony bank/The Room Store. Phone number matches. 29.99% interest. generically speaking any company charging this level of interest (besides loan sharks which hey we know about them already) should be figuratively speaking shot on sight - not to mention their outrageous practices. boycott this company - hurt them where it hurts the most. if people stop using them maybe they will get the hint. class action lawsuits are great if you can afford the expense and time.
Due to the amount of complaints I have read I will be cancelling the new card I just go in the mail this week.
I sure don't want to go through what everyone else has. I fee so bad for you all. Thank you for posting.
I am glad my application was declined!
After reading all bad comments on GE-Money Bank, I feel very happy that my application to get an Amazon store card (issued by GE-Money bank) was recently declined. I was planning to buy an item from Amazon that costs more than a thousand $ which could be paid in 24 months without any interest. Thus, I applied for the store card via Amazon website. Several days later came a letter informing me of the decision: Declined, because Ge-Money Bank was unable to verify my identify. Bah. At first I felt very bad since I have never been declined any credit application before and wanted to write a complaint letter. Well, I guess I am now happy I did not get the store card. Best of all, I didn't have to spend more than a thousand $ of (perhaps) unnecessary items. I was just curious, however, what in the world Amazon had done in using GE-Money bank to issue their store card?
Bad Business Practices
GE MONEY BANK IS A COMPLETE SHAM! I have a credit score over 850 and yet I was denied a simple Amazon.Com charge card today. I was excited at the prospect of having 24 months to pay for an LCD TV along with a few extra components. After I applied, I received a web page stating I would be notified by mail. I thought there must have been some mistake as I have NEVER been denied credit...EVER. So I call up and reach INDIA of course, and some lady says that something must not have matched my credit report on the application. We run through what they have in their system and it all matches what I put on the application. I'm so concerned that I run THREE bureau reports and everything is fine on all three of my credit reports. I call GE MONEY BANK back and get nasty service, hung up on, and then finally someone willing to help. They tell me that they are trying to push the application through and keep me on hold forever. In the meantime, I'm reading all these negative reports about them and growing more concerned. When they finally came back on the phone, I almost cancelled the application, but thought I would give it a try. They said it needed to be forwarded to application research and to call back in an hour.
I did so and to make a very long story short, after half an hour, the lady helping me said I need to answer a few questions taken from public record to verify the account. The first question? "What is the color of your hair you put on your driver's license?" I have NEVER been asked this before and it caught me so off guard, I actually answered. Until the next questions..."What is the height you stated on your driver's license?" That was it. I was finished. I asked to have my application cancelled right then and there. Seemed WAY TO FISHY TO ME! Has anyone ever been asked this before?
Now I'm seriously concerned that through all this hassle, they have somehow screwed something up and I fear idenity theft. So I'm going to run my reports in two months and every two months after that for six months. I have no idea what these people are doing. I'd say, STAY AWAY!
My opinion, if you have the a credit card with a low APR or if you can negotiate, buy stuff that way. All these people on here have been screwed over so bad, they would have been better off putting there purchase on a normal credit card.
Harrassing phone calls
I have been bombarded with calls from GE Money for several months... at least 8-10 calls each day, including Sunday. They start about 8:30 AM and continue throughout the day and well into the evening. Monitoring the calls produced three separate telephone numbers [protected]; [protected]; [protected]. They never seem to want to actually talk to me, as they quickly hang up as soon as I answer. Why?
As far as I know, I have never done business with these people...
I haven't had anything to do with them in more than twenty years and I have no idea why they'd be callng now.
One way to take care of these calls is to email the FCC. Give them your name, address, and a list of when you got the calls.
fccinfo@fcc.gov
I have been going through the same thing and they never, ever leave a message! Used to say PRIVATE buy have now changed to several numbers. Why don't they leave message?How stupid are these people?
Ge Money Bank – Violates Fair Credit Billing Act
FTC fair credit billing act
http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre16.shtm
File a formal complaint with the Federal Trade Commission so they can go after them
amazon.com store card denial
I recently applied for an amazon.com store card through GE money back because they had an excellent finacing deal on LCD tvs. I have excellent credit with a score over 800 and I recently got a Lowes credit card last month which is also through GE Money Bank. I aplied and got a response a few days later via email saying I was not approved. The letter stated that they ere unable to verify identity. I was a bit worreid about this since identity theft/etc. is always a possibility and there was no reason I could think of me being denied a basic store credit card. I dug in a bit further and called amazon.com. They first suggested I check my credit report through equifax. I checked that and all information was correct, luckilly I didnt have to pay to get this information. The next call to amazon led me to the conclusion that somehow my phone number was to blame for this problem. I do not have a land line phone number, only a cell phone (I doubt I am in a unique situation here) BUT my cell phone billing address is through my employer, and is also a different area code. So basically there is not a direct link from my cell phone to my address or name. After going up the chain of command at at amazon.com and checking the FTC fair credit act that says you dont have to have a phone in your name to get credit, I was still not approved, and the computer program was responsible. It was suggested (by a supervisor) that I apply again (after waiting 30 days and the sale is over) I put in A FALSE PHONE NUMBER - LIKE MY NEIGHBOR OR FRIEND that is nearby, and then after I am approved I can switch it. What kind of crap is this? It seems like a land line phone is a requirement to get credit these days. I am getting scared the machines are getting too much power over common sense.
I also wanted to add that maroadrunner2 in the reply above my first is actually stating a lie. I had a replacement card sent to me for free. I explained I had lost the card do to moving to a new state, that I may have accidentally thrown it out If there are any late fees it is what has happened because she is late. It is against the law to charge late fees for no reason. Think about it how can they get away with that on paper? If you have experience with GE Money as I do since I also have a care credit card, I know a consumer has the right to choose a hard copy statement (paper) or an electronic statement. If maroadrunner2 goes online and chooses to receive a paper copy of the statement then she can prove her payments were on time and get her money returned.
My credit score is not as high as any of yours. I also did not apply for any credit or store cards at least a year before applying for the Amazon.com store card. In fact they increased my credit twice in the past two years. I do not pay my card off at the end of the month, I make payments in the amount of three or four times the minimum due each month. I "do" have a cell phone and "no" land line listed on my account. I have a friend who tried for a card and was turned down, she has a bankruptcy though. My other friend tried for a card only to be turned down, she defaulted on a car loan a year earlier. So it is not just people with good or excellent credit being turned down.
The simplest way I can put this is my credit score is not excellent or bad, it is good though.
I agree. Got an amazon store card in december of 2012 as of today gemoney has charged me $50.00 in late fees. Ido not have the card to pay the bill. If I phone them to pay what I owe than they are going to charge me $10.00 fee for paying my bill over the phone. If I wait for them to send me the card than it will be another $25.00 in late fees.
I applied and was approved. I got a notice that I would have the card in 7 days. It has now been 2 weeks and still no card. But the scary thing is I was told my card is now activated. How I don't even have it yet. Have had to have Amazon red flag my account until this is fixed. I can't get ahold of anyone at GE Capital. What is the deal. Amazon either needs to break ties with them or fix the issue now!
how about this for a scam. I applied too for the GE credit card. I have good credit and as of Jan 2012 am buying a new home. At the time I was just looking at homes. This started in either late Nov or early Dec when my wife and I made purchases at Christmas that we ended up paying by our bank debit card. We were denied a Amazon-credit card which was a surprise to me and set off an alarm in my wife we had just been taken for our personal information. I didn't take my wife seriously but it looks like she was correct. We never got a credit card, BUT WE SURE GOT A 5OO.00 something dollar bill in the mail and we can't see for what we are being charged for. Isn't that odd?
GE Money Bank are ###. And you are right - the technology and the way it determines rules to control us are WAY beyond common sense. So is the eternal drive to push us all to automated phone systems and internet interactions only. People in the US have been hypnotized by marketing - so few of us really think about what is important really - nor do we think critically about what is thrown at us. Did you know that FaceBook, with 700 million users - and the average user spending 2 plus hours per day, that activity consumes one billion, four hundred million hours of human energy per day. Wake up America - Big Brother landed years ago.
I have also faced the denial .. But I not sure why .. I received a mail from them regarding the response, but to add to my agony whenever I try to open the link, it is always showing an "Invalid response" .. Now I am really confused about the services of the GE money .. Suggestion is everyone should refrain away from cards offered by GE money .. coz its too goofy ..
I have a credit score of around 700+. I was instantly approved for a credit card with Amazon. I guess it did not hurt that I have several other accounts with GEMB including Lowe's. Someone mentioned they have a Lowe's account but did not get accepted for an Amazon account. With GEMB/Lowe's, my credit limit was $2, 500, I called up because I need more credit and they raised it to $7, 500 with one phone call in under a minute.
I think the people with problems should just call and ask to speak to a North American supervisor and ask for a manual review of your credit. As someone else mentioned, your report is being reviewed by a computer - not a person. And if your calling, your speaking to someone in India that really has a difficult time communicating.
So just simply say, "Could you please transfer me to a US supervisor in the credit department?" Sometimes they hang up on you on purpose but just call back - they will transfer you. If they don't, they get fired because Amazon monitors all their calls.
Oh and about the guy with the "850 credit score" who got denied for an Amazon card - there is something more to that story. There is no way a guy with an 850 credit score gets denied for an Amazon credit card. That is ridiculous, there is more to that store then he is sharing.
How can GE money send me a confirmation email with a reference code and then have me call CS to be told that my application does not exist.
I had to apply for a GE money bank credit card in order to take advantage of LED tv sales going on in my area. I was rejected and, needless to say, a little disgruntled about the situation. I have good credit! The tv was only going to be $2, 700 and some change which, for what I was getting, was an excellent deal. I was so mad. I can own a $40, 000 vehicle and have NEVER missed or paid a payment late, but I can't get a loan for a friggin' tv? Gimme a break. This company blows.
Rip Off
I would love to join in on a class action law suit... This is the biggest scam I have ever seen. I am unemployed and this compnay can't even understand that. If I am one day late they call me and harass me. They called me three times in one day and not once did I speak to a person I could understand. I opened this account back in 2005 when I had dental issues I needed help with and my credit was for $4500.00. Now in July of 2008 I still have a balance of $3596.96. How is this possible you ask? Well they charge me a finance charge that is impossible to comprehend. And every month it changes. I tried closing the account to see if that would make a difference but it didn't. If I could NOT pay this card every month I would but it is in my mothers name as well and I can't ruin her credit. I will NEVER do business with this piece of crap company EVER again. They are frauds and are totally taking advantage of people in desparate situations. They should be ashamed of themselves.
You took out the credit now you owe them the money
sure the terms on loan were bad. Next time go to the dentist
and deal with them directly, If they won't, change dentists
carecredit GE has a 12 month interest free plan, as long
as you don't miss a payment, pay it off in 12months.
all credit card lenders are sharks the smart way to
deal with them is to use there money. And don't be a
sucker.
Overcharging
My loan payment date is the 30th of the month.But the bill is the 25th of the which I m being charged a later fee. I have only paid one true payment for the loan amount. I complained, asked question and tried to be patient. This is a joke . Nobody cares or respects the customer. I m looking to refinance the loan asap.
Thanks GE Money Bank great customer services.
[censor] ge money they are putos ...pinches [censor]s. Taking my pesos on the interest
I used the same dental acesss my son used. It took the 4 or more trips to repair my front tooth that was cracked, she was always overbooked and you sat and waited for her while she was working on someone else. Then she will put the tooth in, then you have to get an xray, take it out get an xray, two trips for a temporary, next time I waited so long for her, I was late for appointments more that an hour and half wait, dont overbook yourself. Then I get a bill for $1747.oo that is a rip off! And they can't even get the billing address correct?
Horriable customer service unethical coampny no wondering the CEO and other people are making so much money.They are screwing the American public . Jack Welch CEO no wonder he was making 40 million a year and his retirement another 5 million a year ### YOU GE CORPORATION and ### YOU GE MONEY BANK.
Screw you GE Money Bank tneaver use them for anything.I will neaver buy anyting wth GE on it.GE ###s the American pubilc
Neaver use GE Money Bank they are rip off and scam company.I had a Honda motorcycle finace with them.I was late 3 time by one or two days.They took my interest from 9.9% to 29% they told me they could do this because it is recreatioanl vehicle.They have only hurt them selve no one else.i will neaver use them again and neaver buy any of their products they have lost me as a customer for good.
GE Money Bank is a big scam of a corporation.I had motorcycle they financed thourgh Honda I always made payment neaver missed one.Then it got late 3 times but they still got the payment.The interest was 9.9% okay reasonable then they started charging 29% interest.Do not use this company they will ### you. I will neaver buy anything made by GE again or ever use any of their services they have lost me as a customer for life.
We opened & used our account Novmeber 2006. The amount used was only $2500.00. Granted we made a couple of late payments but good God! They took our account from zero percent financeing to 29.99 percent. Most all payments made were more than it needed to be and my rates ae still sky high. It is now March 2009 and I still owe $2427.89. Is there anyone we can contact about this? Most places if you want to payoff drop the interest but not GE Money Bank/ Care Credit. They're4 making over $3000.00 finance charges off of this.
I changed my address 2 months ago. Last month I did not receive a care credit bill. They called me @ work, my cell and my home in the evening. I explained to them about my change of address and how I had not received a statement. The service representative went on to ask if I could make a double payment right then. I answered no, I explained that I would mail my payment in. And I did the next day. I just received a complete printout of my entire account which it said I had requested. NOT! Yes! They did charge me a $39.00 late charge because I didn't receive my statement. I cannot wait to pay this off.
Horrible customer service and downright dishonesty
In August of 2005 my husband and I purchased a 2005 ATV through American Honda AKA GE Money Bank. The original loan was for $7500.00 (give or take a few dollars). By July of 2006 we officially owed MORE than the actual loan amount! On June 2007 we started hunting around to find a Credit Union to refinance with, I called GEMB on June 20, 2007 to get a payoff amount. We found a CU we liked so on July 9. 2007 while on my way down to get the paperwork filled out and signed, I called GEMB AGAIN to get a current payoff. I spoke to a girl, who hardly spoke english. Before I'd even hung up with her, I was in the new financial institution and as she told me the payoff, I wrote it down and handed it directly to the person at the CU. The young lady that I spoke to at GEMB didn't bother to note in the system that I had called, so there is now no verification that I did!
In December 2007 I received my FIRST notice from GEMB stating that I owed them $239 because my payoff was $85.00 short and all the additional was FEES. WHAT?! I called and yelled and yelled and yelled and finally who I THOUGHT was a supervisor got on the line and told me that if I pay $144.00 that we would just settle the account and it would be at a zero balance. I then told him that I not only wanted the account zero'd out and closed I wanted my credit fixed for the 90 day late that showed I had when I had not been notified until JUST THEN. He said okay! I made him recap what he was going to do: 1. Zero out the account, 2. Clear up the 3 past due months on my credit. In April the hubby and I went looking for a truck loan. Our credit was pulled and 'Lo! There is that 90 day late STILL AND it shows we still owe them money. I called, and called and called and was never able to get an answer. We disputed it online through Experian and Transunion, to no avail. So today, June 20 (imagine that, exactly 1 year later) and asked to speak to collections. I got a gentleman who told me his name twice but I couldn't understand it to write it down. He said he'd zero out the account and when I asked him about the credit, he put me on hold for 15 minutes and then disconnected me. I called back, went through 25 minutes of entering and re-entering my account number and finally got ANOTHER non-english speaking agent who was rude as could be. I asked to speak to his supervisor and after 10 minutes on hold was transfered to Cheryll, an account manager, who didn't even KNOW the agent whom I had originally spoken to. I had RERUN over EVERYTHING I had already said only to be told "Too bad, you settled the account". I was NOT told by the agent what that even meant! She also said "We're not fixing your credit, you should have paid on time." I am FURIOUS! I called back a third time and when I finally got another non-english speaking agent I said "I want the number to your corporate offices, the president of the company or whoever is higher up than your supervisors or collections supervisors." He wouldn't provide me a number until I gave him my account number. He then gave me the number for consumer installments WHO ARE CLOSED! OMG! Stay as far away from this mess as you can! If you're going to buy something on credit, DO NOT DO IT THROUGH GEMB! They are AWFULAWFULAWFUL to deal with and they screw you over!
I have filed a complaint with BBB.
The office of thrift supervision is the only people who will get involved. Trying to get even with GE Money is near impossible. The lawyers want $5000.00 up front and $300.00 per hour. Who can afford it?
It is a violation of Federal lending laws to give you a payoff amount and tack on more fees
YOU MUST FILE FORMAL COMPLAINTS WITH THE FEDERAL TRADE COMMISSION AND OFFICE OF THRIFT SUPERVISIO
OH MY GOD! When I read your letter I thought it was mine because my husband and I went through almost exactly the same mess with GE ripe off Bank.
I also want to write the corporate office and complain about the rudest treatment I have ever received. Good Luck and let me know your outcome and I will let you know mine! Sincerely...
No way to contact by phone
I've been on the website for 30 minutes and can't get a single phone number to contact these people. When I clicked on the "contact us" section there is a picture of a good-looking lady with ...a HEADSET!
This appears to be an optical illusion, because in order to reach this lovely creature, I would first need a TELEPHONE NUMBER! The only way to get that is to take it off of a statement or from the back of a credit card. As it stands, I'm not a customer and don't have either one of those available to me.
I plan on keeping it that way.
The complaint has been investigated and resolved to the customer’s satisfaction.
Maybe this will help. I came across a fraudulent account on my credit report from GE Money Bank. I tried to hunt down their number and after getting really upset. Then I went to the Mervyn's website and found the phone number right there. Go figure.
I have received several letters for pre-approval credit card with Sam’s Club. The letter indicated all I needed was to go into the Sam’s Club, and show my ID card (Sam’s club card & Drivers License) and fill out the bottom portion of the letter. I went into a local Sam Club Store, and I did all that was requested in order to receive the credit card. The customer service representative had to call GE Money for them to speak to me. The representative from GE Money asks me a series of questions. Then he told me that they would send me a letter within a couple of days. I had received the letter and it read “that I was not approve for the credit card because GE Money could not Identify my Identity”. I answer the questions honest and to the best of my ability. The questions were regarding my present and past addresses. I find it strange that I have been a business member at Sam’s Club for years, and I have had a Wal-Mart credit card for years. I also was pre-approved for their credit, and I did not have to go through no one having problems with my identity. Also the letter that GE Money bank sent me, did not give a clear explanation. Also they did not give a contact number or try to contact me regarding my identity.
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GE Money Bank emailscustomer.service.center@ge.com100%Confidence score: 100%Supportdiane.hill@ge.com99%Confidence score: 99%yogesh.gupta@ge.com99%Confidence score: 99%cecilia.albuixech@ge.com99%Confidence score: 99%
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GE Money Bank address3135 Easton Turnpike, Fairfield, Connecticut, 06828, United States
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I have a credit balance through Care Credit opened to pay for my son's dental bills. I was lied to by a representative in their "cycling Dept?" who said he would change my payment due date after I paid a late balance I did not owe. I had paid my bill monthly often paying more than the minimum balance because I wanted to pay off this loan. When I called him back to verify that my payment was made, I was put on hold for 1and 1/2 hours and then told that they never change due dates. Unfortunately I did not get the man's name. There is no direct phone number to this department. In the past i've been charged late fees because I sent in the payment one day before they told me I could pay it.