GearBest’s earns a 1.1-star rating from 133 reviews, showing that the majority of online shoppers are dissatisfied with their purchases.
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never again!
I ordered a watch from GearBest website and it took them over two months to deliver. When I opened the package I saw that my watch arrived broken. I contacted their customer service and asked for a full refund since the product I received was broken. They offered me a partial refund but I refused. I contacted them again and they finally agreed. So I sent the watch back and paid for the return shipping, but never received my money back. Then I contacted PayPal and opened a dispute. Really terrible company!
nightmare!
I've ordered several products from Gear Best. Items arrived in reasonable time, one item was ok, but the second one arrived broken. I immediately contacted GearBest customer service and provided some pictures. I wasted about two weeks of my life fighting with them fro my money. In the end they offered me a discount on my next order and refused to give me a refund for the broken item. Absolutely appalling customer service. I will never order anything from this lace again!
avoid!
Avoid this scam company at all costs! I made an order and I knew things were coming from China. When my order finally arrived things were damaged because of poor the packaging. I immediately contacted GearBest customer service and was told to provide some pictures. I was offered a 50% refund. I refused and demanded a full refund, but there was no response. So I contacted PayPal and opened a dispute. Then gGearbest finally answered and said they would refund me only after I close PayPal complaint. Seriously avoid this place!
ridiculous company!
I ordered something from GearBest four months ago and received nothing yet! Tracking system showed that my package was shipped long ago, but it was never delivered. I contacted customer service and informed them about missing package. They said that I have to pay $30 if I want them to resend the item. Then I asked for a refund and they said that they can refund me only 50% of the original price to my GearBest wallet. Absolutely ridiculous service!
I don't think I will be buying anything from them again. Very disappointed!
never received my order
I ordered several items from GearBest over two weeks ago. I received no confirmation emails and no tracking number, so I contacted the company and asked about the status of my order. After two weeks, my order is still processing. I was told that few things that I ordered were out of stock. Then I asked them to cancel my entire order and asked for a refund. They agreed, but since then I heard nothing from them. They ignore all my messages and I have no idea will I ever get my money back. I contacted PayPal and opened a dispute. Avoid GearBest at all costs. They are very dishonest and unprofessional.
very professional thieves!
I ordered a watch from GearBest back in December. Two months passed and I received nothing yet! After I checked the reviews I feel like I was scammed and robbed. I have no clue where my order is or when it will be delivered. I actually doubt that I'll ever receive something. Of course I tried to contact them, sent tons of messages regarding the status of my order, but no one ever answered! I want to speak to someone from GearBest, I need some explanations! I'm so disappointed and disgusted with this company. Are they even human? They just take peoples money and deliver nothing! They are real criminal, and they are allowed to steal! That is not right!
This is a clear scam. Consider that Gearbest is the same criminal Paypal under other name...
My story...
any news about this?
Panos Seretis At :02/16/2016 06:38:26 UTC
any news about this?
Gearbest Customer Support At :02/16/2016 11:03:19 UTC
Dear Panos,
Thank you for placing your order with GearBest.We wish to apologize for any inconvenience.
We have shipped your order out.
The delivery information
customers: Panos Seretis, shipping address:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Tracking number: BLVS1376360000390058, shipping method: BERAM,
tracking site: http://new.17track.net/en shipping date: [protected]:09:49, estimated time: 10-25 business days,
sku*quantity:1xcxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[protected]:15
Your shipment has arrived at the postal operator of the country of destination and will be delivered in the coming days.
http://www.17track.net/en/track?nums=
Your parcel was arrived at your country.Hope you can wait for it.
Sometimes the information of logistics wouldn't update so fast unless it is arrive a big transfer station.
The precise shipping time can also be affected by factors such as customs, remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. Thank you for your patience and kind support.
If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you.
Best Wishes and have great holidays
Cecilia
Gearbest customer service
http://www.gearbest.com/
Panos Seretis At :02/17/2016 09:11:39 UTC
Hello Cecilia
All the info you provided above, was already known to me, from a previous ticket.
I have asked 4 questions:
When will the item arrive to destination?
Why is it taking sooo long?
Can i ask my money back?
Will i receive the actual money or something else (not good...)?
Please answers the questions, because i started to think that i will never receive it... since already 42 days have passed...
Please advise on the above 4 questions
Gearbest Customer Support At :02/17/2016 11:00:52 UTC
Dear Panos,
I am sorry to hear you haven't received the items yet.
Your pacel was arrived your country on 2016-01-21.Please check.Beacuse your delivery address or customs, remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company will be be affected the delivery time.
We have shipped your order out, so we can't refund it to you now.
[protected]:15
Your shipment has arrived at the postal operator of the country of destination and will be delivered in the coming days.
http://www.17track.net/en/track?nums=
In order to resolve it, please kindly confirm the following points：
1) Please reconfirm your delivery address:
The delivery information
customers: Panos Seretis, shipping address: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
2)Please contact your local post office in charge of your area，stating your name and address.In some cases, Post office may require customers to collect parcels over there.Kindly let us know the results.
Once again we are sorry for this inconvenience, and we will do best to resolve it to your satisfaction.
Thank you for your patience collaboration.
Best Wishes to 2016
Cecilia
Gearbest Customer Servive
http://www.gearbest.com/
Panos Seretis At :02/17/2016 11:24:18 UTC
Sorry Cecilia but your argument "We have shipped your order out, so we can't refund it to you now", is invalid.
Can i be contacted by your legal department, or even better can you give me a contact mail from your legal department. I m considering other option, since i have legal insurance...
Please give me a contact for your legal department.
Thank you for your collaboration and your help giving me your legal department contact number or mail...
Panos Seretis At :02/18/2016 06:31:15 UTC
Hello Cecilia
Can you please push this issue? I need a contact from your legal department
Regards
Gearbest Customer Support At :02/18/2016 06:42:02 UTC
Dear Panos,
Thank you very much for placing your order with us.
Sorry for the inconvenience and delay respond.
I mean that your parcel have arrived your country, so we can't refund it to you now.If you haven't received it late, we will find best solution to you, make you satisfied.
I have submitted this issue to our manager, we have connected the logistics agent to track it, due to it is international logistics, so we hope you can wait for it.
)We shipped on date 2016-01-09.Therefore your delivery deadline will expire on Date 2016-03-09.
Since you are valuable customer for us we can give you a coupon code MAXY 6% as compensation for waitting so long time.
If you have any further questions, we're always happy to help.
Best Wishes for 2016
Cecilia
Gearbest customer service
http://www.gearbest.com/
Panos Seretis At :02/18/2016 09:30:00 UTC
Hello Cecilia
I agree with you. Better wait a little more. I ll contact you (hopefully not) at 09/03/2016, if the package is not received.
Best regards, Panos
Gearbest Customer Support At :02/19/2016 06:16:36 UTC
Dear Panos,
Thank you very much for placing your order with us.
So delighted to hear that you will wait for it.
Any problem, please feel free to contact us anytime.
Best Wishes for 2016
Cecilia
Gearbest customer service
http://www.gearbest.com/
Panos Seretis At :02/28/2016 10:38:46 UTC
just to leave an update
Iten still NOT received after another 9 days passed.
As agreed we ll talk by 09/03/2016
Gearbest Customer Support At :02/29/2016 07:38:37 UTC
Dear Panos,
Thank you very much for placing your order with us.
Ok.So delighted to hear that you wait for it until 3/9.
If you have any further questions, we're always happy to help.
Best Wishes for 2016
Cecilia
Gearbest customer service
http://www.gearbest.com/
Panos Seretis At :03/09/2016 08:11:16 UTC
ok Cecilia...
Item has not arrived after more than 2 months... I believe that it is time for gearbest and you to acknowledge that the package is lost.
I fear that i have lost the money, since i believe that you are trying to avoid paying my money.
As far as i see, i have 2 options here:
Either you resend the order...
OR you refund my money (to the full ammount ofcourse)
Can you advise on how to continue?
BR... Panos
Gearbest Customer Support At :03/10/2016 02:36:12 UTC
Dear Panos,
Thank you very much for placing your order with us.
Sorry for the inconvenience.If your parcel is really lost, we will resolve it to your soon.
After reviewing your order in detail, we found out you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.
The shipping company is actually responsible for this loss which is sadly beyond our control.
However as you are a valuable customer for us, we are willing to help you the best way we possibly can.
Learn more about wallet benefits :http://www.gearbest.com/about/gb-wallet.htm
Check out how to use point :http://www.gearbest.com/about/about-points.html?157wrew
Here are the best solutions we can offer you in this situation:
1)Refund 50% of product cost back on your Wallet ( Store credit)
According to our policy shipping fees are not refundable.
The product value is $185.19 we can refund $95 on your wallet and exceptionally reward you with extra points (e.g. If your item is 1usd = 5 points, 3usd=3*5 points => get 15 points etc).
You can use both your wallet and points to purchase your future products.
The refund can be completed within 1 working day.
2) Reship the order
We can reship the order for you. For this, please kindly send us USD 95 so that we can arrange the shipment. We will send you an invoice by email if you choose this option.
Please kindly let us know your decision.
Once again we apologize for any inconvenience caused.
We appreciate your understanding.
If you have any further questions, we're always happy to help.
Best Wishes for 2016
Cecilia
Gearbest customer service
http://www.gearbest.com/
Panos Seretis At :03/10/2016 05:55:06 UTC
Typical ###...
I did not lost this order. You did. It is your fault and you ask me to pay more.
As i have said before... i have legal insurance.
Be carefull of what you say, because it may be used for legal reasons.
The question stands:
Will you resend the order without asking me to pay even more?
If the answer is no... Give em a contact with your legal department.
I would like to tell you Cecilia, that you tricked me. You never intented of actually helping me. Al you care is about how to cheat people. You as Cecilia and you as GEARBEST.
From now i want to talk to your legal departement... I m taking you to the european cort of justice...
I AM GONNA GET EITHER THE PHONE EITHER MY STOLEN MONEY BACK.
And ofcourse i dont want your petty gifts... IT is like you are trying to bride me.
Anser the question and get me a contact for your legal departement...
Panos Seretis At :03/10/2016 06:00:48 UTC
And also stop lying to me
http://gearbest.pissedconsumer.com/thieves-do-not-order-from-this-company-20160106765025.html
Panos Seretis At :03/10/2016 06:05:08 UTC
I hope Cecilia you understand that i m taking this seriopusly... Please dont try to ### me again... and get me the contact fo your legal departement... You are obligated by law to give it to me...
Gearbest Customer Support At :03/10/2016 10:53:09 UTC
Dear Panos,
Thank you very much for placing your order with us.
I know your worry and concern, i hope you can received your parcel soon.
Our colleague have submitted your request the logistics agent to check where is your parcel .Due to it is international logistics, they need time to track and check it. We still hope that you can wait for the result.
I suggest you can wait 7-10 days the logistics agent to investigate where is your parcel.We will try our best to help you get parcel soon.
If you have any further questions, we're always happy to help.
Best Wishes for 2016
Cecilia
Gearbest customer service
http://www.gearbest.com/
Panos Seretis At :03/10/2016 05:02:35 UTC
i m not thankfull at all for placing this order...
You want me to wait another 10 days... Like if i say NO you are going to act faster...
Basically you have said nothing... in your comment.
I dont want you to hope that i ll receive the parcel. I want you to send it to me...
Now get me a contact of your legal department...
IS THAT SO DIFFICULT TO PROVIDE?
CUT the ### please! it is annoying me even more
I WANT TO SPEAK WITH YOUR LEGAL DEPARTMENT
DONT POST ANY MORE ### REPLIES... ENOUGH ALREADY WITH ###S
DID I MAKE MY SELF CLEAR?
LEGAL DEPARTMENT CONTACT..
Gearbest Customer Support At :03/11/2016 01:18:34 UTC
Dear Panos,
Thank you for your reply.
We sincerely apologize for this delivery issue.
You can call us by [protected].
I have submitted this issue to shipping agent to check whether it is lost on the way.Due to it is international logistics, we need time to track and check it.We still hope that you can wait 7-10 days for the result.
If you don't want to wait for it, we just consider that your parcel was lost on the way.
i have submitted this issue to our manager, our manager agree to refund $100 to your GB wellet, or we resend a replacement, but we kindly ask you cover USD 100 . This fee include the shipping and a part of the product cost.
I look forward to hearing from you soon.
Thank you for your collaboration.
Best Wishes for 2016
Cecilia
Gearbest Customer Service
http://www.gearbest.com/
Panos Seretis At :03/11/2016 06:26:43 UTC
You gave me this number to contact you :[protected]
Can i have the prefix as well?
How do you want me to call you, otherwise?
I m starting to question this number as well
Panos Seretis At :03/11/2016 06:32:45 UTC
And also Yesterday you told me that it was 95 dollars US. but today it is 100 Dollars US.
###s afters ###s after ###s...
If you insist to that 100 USD (OR 95... please deside...), when there is no other way that going to justice, to the press and to social media...
Bear in mind that aand give the prefix so that i can call your legal department...
GIVE ME THE PREFIX NUMBER
!
Gearbest Customer Support At :03/11/2016 06:59:36 UTC
Dear Panos,
Thank you very much for placing your order with us.
Ok, you can pay $90 for the replacement.That we can offer the best compensation.
Since you are valuable customer for us we can give you a coupon code MAXY 6% as compensation.
If you have any further questions, we're always happy to help.
Best Wishes for 2016
Cecilia
Gearbest customer service
http://www.gearbest.com/
Panos Seretis At :03/11/2016 07:53:17 UTC
Give me the prefix number. I want to call you...
Panos Seretis At :03/11/2016 07:54:53 UTC
Why do you refuse to give me the prefix number?
This is for sure illegal...
Bear in mind that!
Panos Seretis At :03/11/2016 08:01:36 UTC
Message from you at:
Gearbest Customer Support At :03/11/2016 01:18:34 UTC
You stated: You can call us by [protected].
NO I CANT BECAUSE THE PREFIX NUMBER IS MISSING!
dO YOU UNDERSTAND WHAT A PREFIX NUMBER IS?
IN ORDER TO CALL FRANCE PRE EXPAMLE YOU NEED TO TYPE +33 AND THEN A 10 DIGIT NUMBER...
GIVE ME THE +XX IN ORDER TO CALL YOU...
THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
Panos Seretis At :03/11/2016 08:03:34 UTC
THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
Panos Seretis At :03/11/2016 08:03:44 UTC
THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
Panos Seretis At :03/11/2016 08:03:51 UTC
THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
Panos Seretis At :03/11/2016 08:03:58 UTC
THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
Panos Seretis At :03/11/2016 08:04:05 UTC
THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
Panos Seretis At :03/11/2016 08:04:12 UTC
THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
Panos Seretis At :03/11/2016 08:04:20 UTC
THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
Panos Seretis At :03/11/2016 08:04:27 UTC
THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
Gearbest Customer Support At :03/13/2016 03:42:22 UTC
Dear Panos,
Thank you very much for placing your order with us.
Sorry for the inconvenience.
The nember is [protected], the prefix number is 0086.
As indicate in my previous email.
Due to you have not purchased the insurance fee for it, so we just can offer only compensate you partially.
If you have any further questions, we're always happy to help.
Best Wishes for 2016
Cecilia
Gearbest customer service
http://www.gearbest.com/
Panos Seretis At :03/15/2016 08:56:10 UTC
Cecilia on the comment fromn 03/11/2016 01:18:34 UTC, you stated:
"I have submitted this issue to shipping agent to check whether it is lost on the way.Due to it is international logistics, we need time to track and check it.We still hope that you can wait 7-10 days for the result."
1. What is the latest status on that?
2. At what stage did you lose the package? Bear in mind that i know that it is in Greece from 21/1/2016. Where and at what stage did the shipping agent lost it?
I posted 2 questions... Please provide 2 answers...
Gearbest Customer Support At :03/15/2016 10:30:06 UTC
Dear Panos,
I am sorry to hear you haven't received the items yet.
I have submiited yoru issue to the logistics agent, but they are no reply us.So we don't know your parcel was lost where and when, i just can track it with the track number and track sit.
[protected]:15
Your shipment has arrived at the postal operator of the country of destination and will be delivered in the coming days.
http://www.17track.net/en/track?nums=BLVS1376360000390058&fc=0
All information that i know.
I have said that if your parcel is lost, you don't want to wait, we will solve it and give your partical compensation.Please note that it is out of our control.
Once again we are sorry for this inconvenience, and we will do best to resolve it to your satisfaction.
Thank you for your patience collaboration.
Best Wishes to 2016
Cecilia
Gearbest Customer Servive
http://www.gearbest.com/
Panos Seretis At :03/15/2016 11:18:11 UTC
Cecilia
There is a problem here. I have placed an order to GEARBEST and:
1. I have not received the parcel after 2 months and 10 days
2. GEARBEST has no idea where the parcel is.
In your last phrase, you mentionned:
"
if your parcel is lost, you don't want to wait, we will solve it and give your partical compensation"
Lets say that i want to wait more. Lets say that i wait for another 25 years...
1. Will you, after 25 years, give me the full ammount?
2. You mentionned: "Please note that it is out of our control" This means that from the moment you take the money, you have no resposibility?" Sorry but international commerce does not work like that. You are only saying this, just in case i got tired to ask for my stolen money back.
So please answer the question:
Lets say that i want to wait more. Lets say that i wait for another 25 years...
Will you, after 25 years, give me the full ammount?
Panos Seretis At :03/15/2016 11:18:22 UTC
Lets say that i want to wait more. Lets say that i wait for another 25 years...
1. Will you, after 25 years, give me the full ammount?
Gearbest Customer Support At :03/16/2016 02:01:33 UTC
Dear Panos,
I am sorry to hear you haven't received the items yet.
We have submiited your issue to logistics agent before, but they have not replied us by now, i am disppoints with them.
We have resposibility for the missing parcel, but we will try our best to solve it.So i have submitted this issue to our manager, we will refund $100 to your GB wellet, or we resend a replacement, but we kindly ask you cover USD 100 . This fee include the shipping and a part of the product cost.
If you have any further questions, we're always happy to help.
Best Wishes for 2016
Cecilia
Gearbest customer service
http://www.gearbest.com/
Panos Seretis At :03/16/2016 06:27:29 UTC
Forget about me giving you more money. This would be a declaration of stupidity.
So basically you are telling me, that you have no idea where the parcel is.
WHAT KIND OF BUSINESS IS THIS...
Give me the name of the logistics agent. I want to investigate this my self
Give me the name and a contact of the logistics agent
Panos Seretis At :03/16/2016 06:33:48 UTC
And also asking 100 dollars (previosusly it was 90 dollars... what about consistency!...) to send a parcel is theft... Courrier service does that for 20 dollars...
And i really liked your phrase:
"...We have resposibility for the missing parcel..."
This phrase is the definition on monkey business. Gearbest is responsible BUT I HAVE TO PAY.
Is not this theft?
What does your manager have to say about this?
Nothing?
Gearbest Customer Support At :03/17/2016 03:06:04 UTC
Dear Panos,
Thank you very much for placing your order with us.
I am sorry for the situation you are facing and I understand your frustration.
As indicate in my previous email.
We did ship the package at the right address and either someone took it or it has been lost locally.
It is not your fault and it is not ours either.
We can agree to refund $100 to your GB wellet, or we resend a replacement, but we kindly ask you cover USD 100 . This fee include the shipping and a part of the product cost.
If you have any further questions, we're always happy to help.
Best Wishes for 2016
Cecilia
Gearbest customer service
http://www.gearbest.com/
Panos Seretis At :03/17/2016 06:36:56 UTC
Cecilia you have a problem understanding English.
It is not polite not to answer a customer's question:
Give me the name of the logistics agent. I want to investigate this my self
Give me the name and a contact of the logistics agent?
and for once more, your reply is the definition of monkey business... with great success to the internet community... I payed. you did not deliver... No MATTER WHAT YOU SAY... it is only and only your fault. If you gave that answer face to face you would have been fired...
this only show your lack of interest.
YOu are basically admiting that you are a thieft...
Give me the name of the logistics agent. I want to investigate this my self
Give me the name and a contact of the logistics agent please. I will investigate this... i dont beleive you any more
Give me the name of the logistics agent. I want to investigate this my self
Give me the name and a contact of the logistics agent
Panos Seretis At :03/17/2016 06:37:14 UTC
Give me the name of the logistics agent. I want to investigate this my self
Give me the name and a contact of the logistics agent
Panos Seretis At :03/17/2016 06:37:28 UTC
Give me the name of the logistics agent. I want to investigate this my self
Give me the name and a contact of the logistics agent
Y cómo lo resolviste?
scam company
I purchased an item from GearBest before the Chinese New Year. I contacted customer service and asked about the status of my order, and was told that my item was shipped. I couldn't wait to get it! I waited and waited, but nothing arrived. I could not even track my order, because the tracking number they gave me was invalid. It is now February 18th and still nothing! I am very disappointed. Do yourself a favor and don't order anything from these guys. Total scam company with poor customer service.
One of the items I have purchased from GearBest is this phone. Im really happy with it. Thanks to GearBest it came for 3 weeks as written in the site and in perfect condition. My firs order, in which this phone came, was with number W1603242327422571.
In the site I can always find what I need for the perfect price. The iste is easy to use, provides good quality and reasonable prices.
Thanks, Anelia Gancheva,
anji_555@abv.bg
Don't ever risk a purchase from this company you will regret it. I did it cost me £100's and what did I get a faulty mobile phone on arrival (Doogee F3Pro that would not take charge, the USB cable just fell out as soon as inserted), a used pair of headphones (Idea USA that had hair on the headphone pads no cable ties for the leads and instruction sheet clearly opened and refolded to make it fit), long delivery delays (they use a courier consolidation company who collect the products until they have a complete shipping container to save money, whilst you pay Gearbest an expedited shipping fee and the tracking information only relates to when it left the Gearbest packing department), expensive customs admin fees (although I paid for expedited delivery of my total order Gearbest sent in in two parts therefor each attracted a £21 admin fee from the UK courier company for their services, yes I got stung twice and Gearbest insisted they were not at fault) in addition to shipping (if you want the product with insurance and tracking you have to pay) and VAT (they ship from China and Hong Kong so you are charged VAT and import duties unless you buy from their European warehouse which has very few products) and when something goes wrong (you complain through their grand sounding "Support Centre" who tell you your can have a replacement if you buy it again! As to your original not fit for purpose product they offer you a credit against a future purchase in my case US $24.00 on a purchase price of £142.00 excluding shipping and insurance and tracking fees!) what happens you are given a $5.00 credit (on a Ulefone that had a broken screen) on an account that you never want to risk buying from again.
An awful company who take no account of UK and EU purchase protection laws, have no idea of what constitutes good and fair customer service and whose staff appear to thrive from giving you frustrating and helpless information that reiterates their apologies and the rest says, to sum up and paraphrase "Tough we are not interested" This will get you infuriated as they make ridiculous requests for photos and videos less than 2MB in obscure formats. As the review says a scam YES in my opinion
absolutely appalling service
I purchased a phone from GearBest, but when it arrived it was damaged and there was no charger. I really hate this company! I have told them many times to send me a new phone with the charger, but still nothing! These people don't want to listen. I continue to receive ridiculous offers from them and my issue is completely ignored. They keep offering me a store credit, but I don't need it because I'm never ordering anything from these scammers again! I have enough of this, I'm reporting them to BBB. They refuse to send me a replacement, they don't want to give me my money back. Horrible scam company!
worst website ever
Unfortunately I cannot say anything good about this company. I ordered headphones and paid extra for the expedited shipping to have them in 7 days. 7 days passed and I received nothing so I contacted GearBest customer service and was told that my headphones were not in stock. It has now been four weeks now and still no contact on the progress of the order. I tried to contact them again, but since it is Chinese New Year, I received no replies. I contacted PayPal and told them about what happened. They promised to help. I really hope I'll get my money back.
do not waste your money!
GearBest is just another horrible Chinese scam website. I accidentally found this website, saw an item I had wanted and decided to order it. At first I had some problems with my account. I created it, but was unable to log in. Emailed their customer care and received no response. Several days later I went online and saw I had an account access. I finally logged in and made an order. I paid for my item, but did not receive a confirmation email and tracking number. I contacted support and asked what was going on, but heard nothing from them. It was two months ago and I did not receive anything yet. They took my money, wasted my precious time and that's it! Save your money and don't order anything from this horrible company.
don't buy!
Don't buy anything from GearBest. This is a scam company that wants only your money. They will steal your money and you can just hope that paypal or your bank would be able to help you. I made an order and received a message from their customer support stating that my order was delivered. But it was not! And now they keep telling me to pick it up in my local post office. I went to the post office like million times and nothing there! This company is so annoying. Ok, they basically stole my money, never delivered anything and I'm fine with that. I'm just sick of all those messages telling me to go pick up my order. I called the post office and they can't track anything without a tracking number. I never received any tracking numbers. I really hate this company. I wish they could just leave me alone!
I sent the product but they do not fully refund
I bought the product on Apr 10, 2015. The product stopped working properly. It is guaranteed by GearBest to freely repair the product that stop working within 360 days period. I had a request about this by opening a ticket (ticket no: T15111604622). I sent the product properly and three of the tracking websites says the product was delivered (http://track-chinapost.com, http://www1.ptt.gov.tr/tr/interaktif/kayitliposta_yeniweb221214.php and http://www.17track.net/) Although, GearBest said they do not have the product and can refund me 50%. I refused it but they said they could not fully refund. The product was delivered to them but they lose it in the office. And they charged their fault on me. I will not buy anything from GearBest again!
I just bought a cubis atommizer from gearbest at lowest price! Received fast and the atomizer was exactly as described! I will buy again for sure! thanks gearbest !
defective product.
Don't order anything from Gearbest because these people seems to be selling a lot of faulty and damaged items. Better save your money, or find some other places to shop. I ordered a watch from GearBest, but I was very disappointed when I received it. The product was fake and it was also used. So now I'm fighting with them trying to get me money back. I'll give them few more days and after that I'll report them to BBB. The said that I need to send the watch back to them, but return shipping is really expensive. Do not purchase anything from Gear Best. I'm done with this horrible company since l don't want any more of their broken products.
terrible
I decided to try GearBest because they stated they had a USA warehouse. They have very low prices, their website looks professional and they have a US warehouse. Those are the reasons I decided to give them a chance, but that was a big mistake. Actually the warehouse in USA doesn't have even a half of their products so most items has to come from another country. So it has been more than a month since I ordered and received nothing yet. I just wanted to save some money so ordered from GearBest, but in the end I just wasted my money and received nothing.
product not shipped - what a scam!
I am experiencing an issue with Gearbest. I ordered a Tarantula quadcopter on 27 Dec 2015 along with associated spare parts order# WW1512271921213778. 30 Dec they sent me a shipping number. I checked the DHL shipping number and it showed info sent to shipper but package was not picked up until over a week later after inquires made as to why it had not been picked up as I had paid for expedited shipping! Sure the original picture of a shipping label was emailed but it just shows a shipping label attached to a piece of plastic nothing showing an actual package. DHL tracking ([protected] ) info shows picked up 07 January 14:28 Singapore (funny shows picked up same day I made inquiry) returned to shipper 07 January 21:14 Singapore, Signed for by Benson 08 January 11:49 Stirling delivery area. Quite the scam they have going to even show delivery in Canada approximately 15 hours later. Amazing delivery system if they could pull that off as this is just physically impossible but at least DHL info shows the final route as Singapore. I am now receiving all the canned answers wanting me to wait 7 days for a response so they can ensure package was returned to warehouse (not my problem man). I have seen way too many positive reviews on sites. In a number of years dealing with Hobby King I never experienced anything like this after learning to upgrade shipping to obtain a tracking number, Update response from GB: As stated in above which you chose to ignore in this post and PM is that package was returned to shipper YOU and confirmed by DHL. Correspondence with your customer service has been going in circles with a bunch of canned non answers. When asked to refund order GB says they will refund $6.70 out of an order of $102.79 as remainder of order shipped 3 days ago. Customer service tell me package has been reshipped but WILL NOT provide me with a tracking number. A PAYPAL dispute was opened and GB provided PAYPAL with a tracking number for a package destined to MEXICO NOT CANADA! What a warm fuzzy feeling dealing with your company! DO NOT DEAL WITH THIS COMPANY AS MOST REVIEWS ARE WRITTEN BY COMPANY EMPLOYEES (far too many positive posts with broken english) THAT MONITOR VARIOUS WEB SITES!
avoid
I purchased a vape kit for my uncle for Christmas. I was so excited when it shipped to my house in record time. The problems started within a week of receiving it. The vape stopped responding completely. wouldn't turn on and wouldn't charge. When I checked the return policy and later contacted the customer support I was given two options that left me frustrated. The first option was to return the vape kit and get less than 20% of a refund in store credit. The second was a replacement. But in case of replacement I had to pay $40 for shipping! After going back and forth with customer support I was left with a defective item and a lot of frustration. I would have gladly shipped it back for a full refund, but there was no such option. I just wasted so much time and money on this company.
never again
It actually takes too long to get a package and the worst part is that I'm still waiting for it. It should have arrived last month. I even sent them messages asking where my order is. The tracking system says it arrived in New York and being processed. I wasted $250 on an electric unicycle which I was planning to use for a temporary ride for work and back. Yet some how it never even arrived at my door. Better order from Amazon or Tigerdirect. And don't buy anything from GearBeast. Guess this is punishment for paying too cheap.
stay away from this website.
I purchased a mobile phone from GearBest. There was a sale that day, so I paid only $100 for it. It was quite cheap, so I decided to pay extra for Expedited Shipping. After weeks of waiting, I sent them a message asking where my phone was and when it will be delivered. But I was told they are not having the phone in stock. All those weeks they waited for me to ask first about the phone before telling me that it was out of stock! Why didn't they tell me that my item was out of stock when I placed the order? They told they would get it in 10-15 business days, and then send it to me. I sent them another email after waiting for three weeks and asked if the phone was in stock yet. But they ignored my messages. Then I sent another message asking for a refund, which they also ignored. Stay away from this website.
avoid this website, it's a scam.
This company offer you items that they don't even stock. After placing an order and paying for it, you receive a message from their agent. He asks you to select another item, which will not be discounted, and you must pay any difference. If you say no, they’ll send you only those things which are in stock. But they will never give money back for items which you didn’t receive. You don’t have any protection when buying from Chinese websites. This is trap for trustful customers. You should not be afraid of them and if you’ll press them very hard, they probably will give you a refund. Shipping time is ridiculous as well. Avoid this website, it’s a scam. There are other better places to shop.
very cheap company
This is very cheap company. All the products they have are horrible and poorly made. I don't recommend buying from them. Their site contains broken English and It's hard to understand something there. They say that customer is their priority, but I assure you they don't have customer support at all. There is no phone number on the site. You can't call the company and their chat service that is never online. I used this site to order things which are quite special. I have several orders, that were supposed to be shipped out in 2 days (I even paid extra for shipping) and over two week later items are still processing. I didn't want to wait anymore longer, so I decided to cancel those orders. But there was no response. I filed a support ticket and but got a message with the tracking information about my order! Then I replied and told them that I very disappointed and that was the end. They stopped replying. I had one of their agents on Skype, but as soon as I contacted him he blocked and deleted me. I don't know anything about my order. The tracking system says that still it have not been shipped out.
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About GearBest
One of the key features of Gearbest is its extensive selection of products. The company offers everything from smartphones and tablets to home appliances and fashion accessories. This means that customers can find almost anything they need on the site, making it a one-stop-shop for all their shopping needs.
Another advantage of shopping on Gearbest is the competitive pricing. The company is known for offering products at prices that are often lower than those found on other online retailers. This is due to the company's direct relationships with manufacturers, which allows them to offer products at wholesale prices.
In addition to its wide selection and competitive pricing, Gearbest is also known for its excellent customer service. The company offers a range of support options, including live chat, email, and phone support. This means that customers can get help with any issues they may encounter while shopping on the site.
Overall, Gearbest is a reliable and trustworthy online retailer that offers a great selection of products at competitive prices. With its excellent customer service and commitment to quality, it's no wonder that the company has become a popular destination for shoppers around the world.
Overview of GearBest complaint handling
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GearBest Contacts
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GearBest phone numbers+1 (347) 767-3793+1 (347) 767-3793Click up if you have successfully reached GearBest by calling +1 (347) 767-3793 phone number 0 0 users reported that they have successfully reached GearBest by calling +1 (347) 767-3793 phone number Click down if you have unsuccessfully reached GearBest by calling +1 (347) 767-3793 phone number 0 0 users reported that they have UNsuccessfully reached GearBest by calling +1 (347) 767-3793 phone number
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GearBest emailssupport@gearbes.com100%Confidence score: 100%Supportsupport@gearbest.com100%Confidence score: 100%Supportblog@gearbest.com99%Confidence score: 99%
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GearBest address84 Granite Ave Fl 2, Staten Island, New York, 10303, United States
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GearBest social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all GearBest contacts
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