Geologie
Reviews and Complaints

Absolute scam of a company. I signed up for the free trial and my card was charged 151$ less than a month later with no warning and they will not refund or allow returns. DO NOT TRUST THIS COMPANY

Over drafted my account by $100 with a recurring payment. I had paused my subscription, but they didn't notify me the pause had lifted. They wouldn't cancel the order even though I immediately contacted them. They chose to respond after I had received the shipment confirmation so as to have the excuse the order was already on the way.They do offer a refund policy, but it'll be *** days from now before I will get back my $100 minus the return shipping they make you pay for.

Same issue as everyone else - I understood I only agreed to a trial, and then they did not notify me of a trial ending and then charged/shipped even prior to the next months date, and then told me I couldn't be refunded. The whole thing is an intentionally misleading scam. I see plenty of issues here marked as "resolved" but I guarantee they are not, nor has my issue been resolved.

On August 7th, this company charged my PayPal account a total of $165.25 USD at 11pm. How interesting they charge late at night. I remember cancelling my subscription, so I was shocked to wake up to this charge. They are leaving me with an over drafted bank account, and I do not get paid for another week. I emailed them this morning explaining I had cancelled the sub, but it seemed it did not go through, so I went ahead and cancelled again. I was told I could not be issued a refund. During these difficult times, it is truly not good for a company to leave someone with negative funds, simply because they do not want to cancel the order and refund. I have not received any shipment details email so they can most definitely still cancel this. I do not want the products. I tried their trial set and my skin reacted poorly. I need my money back.

I ordered a trial pack after a long time and 300aud have been cut from my account without me even buying anything else after the trial pack(the $80 for the trial pack got charged but I actually ordered that so there's no problem with that). The thing is I can't access my account because the SMS goes to my Australian number (+[protected]) but I've moved from Australia and I'm in another country that's why my last order of the starter pack was to America. And I have another number. I don't know if the transaction was an automatic thing, but I don't want any products or anything I don't even know where the products are going to, Can you take the automatic thing off and please return my money back.

The reply i got from their team:

Hi Daiwik -

Good to hear from you and thanks for reaching out! I’ve pulled up your order info on my side and am happy to help here.All membership orders are prioritized and prepared in advance to ensure the fastest delivery possible, so at this stage, the shipment unfortunately can’t be canceled.

My reply:

To their team (who haven't responded)

what do you mean the shipment can't be cancelled? The money has been cut from my account literally today and I don't want any orders or any subscriptions. Just cancel everything and if you can delete my account as well on geologie that would be great. The thing is I wouldn't complain if I actually knew about the order but I didn't want anything. It literally took money from my account and automatically placed the order. How does that work? Why would you automatically take money out of my account, without sending me an email or anything? I've already also explained to you the situation about my account as well. I can't access it anymore because it sends an sms to my Australian number and I'm in another country with another number so I couldn't even check anything. Look I just want my money back, I never asked for this order. Also no I don't want any future things from geologie after this Im good so cancel the subscriptions and give my money back please. I really need the money right now in my current position.

Paused service and pushed. Company still proceeded to charge 150$ when it was not authorized to. Need them to cancel and immediately refund as they had no reason to do so.

I have been trying to cancel Geologie via email since January 17 and have a paper trail for such. They have refused to cancel me via email despite my pleas. I do not want the order they have sent to my old house and had sent several emails.

I am fighting a second unauthorized charge by the same company that previously confirmed that I was never to be charged in the first place, not only do I need my money back but I need for this company to stop charging me for things that I did NOT order

SCAMS CUSTOMERS. Would not cancel my order. Tried contacting multiple times and the only way is through email. They would not get back to me. The order shipped and now says I cant cancel or return for $148 refund. I do not want, like, or need this product. The customer service said sorry cant help you. This is crazy they can just chrage people for terrible products not let them cancel or get a refund. This is criminal.

I ordered a trial pack to try out their products for 30 days , it took them roughly around 2-3 weeks for them to ship out and deliver my products. Since it took them so long I stopped my subscription. On August 31st I was charged in the amount of $148.06 at 1:36am and I responded within 2 hours to cancel this order so that I can get a refund and stop the order because I no longer want / requested the order. I did not receive a response so I emailed them again. I got a response saying the product has been already shipped out and there is nothing I can do. It took them 3 weeks to ship out a Trial pack but it takes them minutes to ship out my product when I emailed them to stop this? Very unprofessional and seems like a scam to me. I will be refusing delivery as well.

I canceled my subscription to this service via email on April 8th.Today, April 18th, I was charged $142 for the subscription fee. I immediately sent an email to cancel the order and,again, cancel my subscription. I also requested my money back. I received another email stating my order had already been sent and that I had to go through the refund process. I would need to wait until my order arrived and place a label back on the package, and send it back. Once they received the package, I would then receive my refund. I have no issue returning their product, as I did not order it. However, they have no right to my money. Additionally, I would not be receiving my full refund and I would be charged a $7.95 processing fee. I want my money back that they did not have permission to charge me and I want ALL my money back. I refuse to be charged a fee for their mistake.

I signed up for a 30 day trial through GQ magazine. The product took so long to ship that I tried to cancel it and they refused to cancel it. They then sent me a two month supply and charged my account. I attempted to cancel that order and they said they could not cancel or accept returns but offered a 50% refund. I told them at that time to cancel my subscription but they again charged my account and sent me an email at 5:30 AM thanking me for my order. I sent them an email at 8:30 AM the same morning and asked them to cancel my order and refund my money. They sent me another email at 11:30 am saying my order had shipped and another personal email at noon saying they couldnt cancel my order because it had already shipped and couldnt be returned because the products were unique to my skincare routine. I have repeatedly asked for a cancellation and a refund and they refuse

I forgot to cancel my subscription with Geologie Skincare (Regimen), after the trial ended on Sept. 25th, 2022, and received a purchase alert from *** at 03:00 am PST for the amount of $124.02.I immediately sent an email to Regimen requesting them to cancel the subscription and order, and issue me with a refund.Later that morning, I received an email with the tracking number for my order, followed by an email from *** stating that my order had already been shipped, and they are arent able t accept returns, even when they had only created a shipping label, and the order had not yet been shipped.I sent several emails, but, without any resolution.My order was accepted by DHL on Sept. 27, at *** pm. They had sufficient time to cancel my order, which they refused to do.I will track the shipment, and will refuse delivery.Thanking you

They send me an e mail before my subscripted items was delivered and charged *** $ to me at 7/18/2022. I immedietly reply not to send the items and refund me but they send the items anyway and emailed me after delivering that they can not cancel the items already delivered. Thats ok. Then the orders never delivered to me. I contacted by email and followed 3 times the directions they provide me to refund or re send the items. Everytime I recieved the same copy paste answers from the companies customer service without a solution. At the end I told them to provide me a proper solution or I will go to legal ways. Then they never return me again. I feel myself cheated by this company. I am new at U.S. and cant believe that this guys are so relaxed about that situation. Is there anybody to stop or penalize this business out there? Its not about 100 dollars that I lost, I want them to get violated that kind of business which doesnt care consumers right. Yes at the end of the day I paid 100 dollars and nothing in my hand. Please help me.

On February 21, 2022, Geologie charged my credit union debit card $135.00. This charge should have never occurred, as I had requested by email on 8/25 that my account and subscription be cancelled. First, I had attempted to call Geologie, but they were unavailable by phone. And since they offer email support, I went ahead and sent the email on 8/25 at 5:40 pm EST. Fast forward to the present, I was charged on 2/21/22. Once I had found out that I was charged, I again attempted to call but received a company voicemail like previously. I sent an email on 2/21/22 at 10:28 am asking why was I receiving more product from a subscription that I had previously requested be cancelled. I received an email on 2/22/22 from Geologie, where they explained the return process. I responded by alerting them to the fact that I no longer lived at the address, and as a matter of fact, moved out of state, so I had no way to return what they should not have sent. I even sent them a snippet copy of the email I sent them back on 8/25, which proved I requested they cancel the subscription. However, even with this proof, the tone in Geologie's email is making it obvious they aren't going to refund me unless they receive their products back, when they know its their fault for sending it as I had requested my account be cancelled months ago. And its plain and obvious because they sent me a link on how to request mail forwarding through the *** They're forcing me to file complaints with both you, the Complaintsboard.com, and the federal government's CFPB, and the state of Georgia *** This is wrong of Geologie. They're not taking responsibility of not cancelling my subscription. While, at the same time, they're trying to hold me financially responsible for skin care products they likely won't get back because I no longer live at the address on the account they should have cancelled. How is that fair? I want a refund of the entire amount charged. I've also notified my bank.