CB Travel and Vacations GetYourGuide Non-payment of money owed to us by GetYourGuide

GetYourGuide review: Non-payment of money owed to us by GetYourGuide

Eternal Greece Ltd / Eric Cauchi of Hamilton, GB

Jun 23, 2024 11:13 am EDT

Verified customer

Featured review

We have been trying to get paid an amount due to us by GetYourGuide (GYG) for a tour we sold in October 2023, it now being 23 June 2024. We have all the documentation proving this, as well as a report generated by GYG where they themselves admit their debt.

Despite our numerous reminders, no payment has been received.

GYG claimed at some point that they had sent the money; however, the same was never received, and when we asked GYG for proof of payment, they never reverted. This has been going on for too long by any standards, and the only conclusion we can draw in view of their non-payment for so many months, as well as their lack of responsiveness, is that GYG is an untrustworthy partner. Other travel/tour companies considering partnering with, or already partners of GYG, please beware.

Desired outcome: Payment of money plus interest owed to us plus a reasonable penalty for wasting our time.

Confidential Information Hidden: This section contains confidential information visible to verified GetYourGuide representatives only. If you are affiliated with GetYourGuide, please claim your business to access these details.

GetYourGuide - Double booking: no refund! 9

GetYourGuide - Booking a tour of the alhambra in granada spain

GetYourGuide - harry potter: warner bros. studio tour with transfer

GetYourGuide - claim (giftun island snorkel) ref gyg02593729

GetYourGuide - harry potter warner brothers studio tour

GetYourGuide - Robbed me more than 800 euro

GetYourGuide - Tour ref GYGFWXQXGHYA 16/06/23

GetYourGuide - Rome- Crown Tours Vatican Tours

GetYourGuide - Complain about supplier application

GetYourGuide - False perception creation on ticket information and unhelpful service desk 1

View all GetYourGuide reviews and complaints

Previous review Next review

0 comments

Add a comment

GetYourGuide Contacts

GetYourGuide phone numbers

+1 (855) 664-8235
+1 (855) 664-8235

Click up if you have successfully reached GetYourGuide by calling +1 (855) 664-8235 phone number 1 1 users reported that they have successfully reached GetYourGuide by calling +1 (855) 664-8235 phone number Click down if you have unsuccessfully reached GetYourGuide by calling +1 (855) 664-8235 phone number 19 19 users reported that they have UNsuccessfully reached GetYourGuide by calling +1 (855) 664-8235 phone number

USA and Canada

+49 305 444 5944
+49 305 444 5944

Click up if you have successfully reached GetYourGuide by calling +49 305 444 5944 phone number 12 12 users reported that they have successfully reached GetYourGuide by calling +49 305 444 5944 phone number Click down if you have unsuccessfully reached GetYourGuide by calling +49 305 444 5944 phone number 24 24 users reported that they have UNsuccessfully reached GetYourGuide by calling +49 305 444 5944 phone number

Germany & International

+44 203 308 9497
+44 203 308 9497

Click up if you have successfully reached GetYourGuide by calling +44 203 308 9497 phone number 12 12 users reported that they have successfully reached GetYourGuide by calling +44 203 308 9497 phone number Click down if you have unsuccessfully reached GetYourGuide by calling +44 203 308 9497 phone number 17 17 users reported that they have UNsuccessfully reached GetYourGuide by calling +44 203 308 9497 phone number

United Kingdom

+33 185 653 444
+33 185 653 444

Click up if you have successfully reached GetYourGuide by calling +33 185 653 444 phone number 5 5 users reported that they have successfully reached GetYourGuide by calling +33 185 653 444 phone number Click down if you have unsuccessfully reached GetYourGuide by calling +33 185 653 444 phone number 6 6 users reported that they have UNsuccessfully reached GetYourGuide by calling +33 185 653 444 phone number

France

+39 645 236 984
+39 645 236 984

Click up if you have successfully reached GetYourGuide by calling +39 645 236 984 phone number 4 4 users reported that they have successfully reached GetYourGuide by calling +39 645 236 984 phone number Click down if you have unsuccessfully reached GetYourGuide by calling +39 645 236 984 phone number 3 3 users reported that they have UNsuccessfully reached GetYourGuide by calling +39 645 236 984 phone number

14%
Confidence score

Italy

+34 917 693 519
+34 917 693 519

Click up if you have successfully reached GetYourGuide by calling +34 917 693 519 phone number 0 0 users reported that they have successfully reached GetYourGuide by calling +34 917 693 519 phone number Click down if you have unsuccessfully reached GetYourGuide by calling +34 917 693 519 phone number 0 0 users reported that they have UNsuccessfully reached GetYourGuide by calling +34 917 693 519 phone number

Spain

+41 912 611 5 93
+41 912 611 5 93

Click up if you have successfully reached GetYourGuide by calling +41 912 611 5 93 phone number 0 0 users reported that they have successfully reached GetYourGuide by calling +41 912 611 5 93 phone number Click down if you have unsuccessfully reached GetYourGuide by calling +41 912 611 5 93 phone number 0 0 users reported that they have UNsuccessfully reached GetYourGuide by calling +41 912 611 5 93 phone number

Switzerland

More phone numbers

GetYourGuide emails

helpdesk@getyourguide.com

100%
Confidence score: 100%

Support

dataprotectionofficer@getyourguide.com

92%
Confidence score: 92%

support@getyourguide.com

91%
Confidence score: 91%

support

info@getyourguide.com

91%
Confidence score: 91%

support

More emails

GetYourGuide address

Erich-Weinert-Straße 145C, Berlin, 10409, Germany

GetYourGuide social media
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Sep 02, 2024