Glasses USA review: Use to be good

I have bought several pairs of prescription glasses from Glasses USA and have been pretty happy with them, just one I think was poorly executed but lived with it. I was was also pretty happy with their customer service when I needed to use the extra insurance I purchased with each pair. However, something changed and now they offer the worst customer service experience ever. To file a claim on their site is not user friendly, they have a chat feature that never works but always being worked on and you can no longer speak with a live representative. Oh, and the email link for filing a claim responds back letting you know that that particular mail box is not actively monitored and when you click on the link provided it takes you to a live chat that doesn't work. I recommend anyone considering Glasses USA to reconsider and search for an online company with better customer service reviews. Sorry to say good-bye to what was once a great place to buy glasses but a company is only as good as the post purchase service it provides.