Global Personals
Reviews and Complaints

I just wish to close account as I am too old to worry any more about finding a partner

Ron ellis

hello dear my nick name ozi my ID number [protected] please i want to cancel my accaunt next month dont take a money my bank accaunt please thanks

All card transactions are verified through the bank screening services and we rely on them to validate card authenticity. If you are unsure of the reason why we appear on your credit card statement go to this website www.gpl-cc.com, it will explain who we are, why you have been billed and what you should do about it if you think you have been the genuine victim of card fraud. It also has copies of our Terms and Conditions for you to read. When you subscribe to one of our sites, you are informed that it is a repeat billing subscription which can be cancelled at any time by following the instructions on the website.
Regards
support@globalpersonals.co.uk

Huskies56: If you have been the victim of card fraud we suggest you immediately contact your bank who with our help will investigate the transaction. When a card fraud like this happens we are as much a victim as you are so we will assist with any prosecution that is brought. Information on how to identify our transactions, what they are for and how to deal with card fraud can be found here: www.gpl-cc.com. support@globalpersonals.co.uk

I had NEVER EVER heard of Global Personals until I saw a payment to them taken by a debit card from my account which at the time the payment was taken was locked away in my safe ! I was outraged and want to know how the hell this company have mnanaged to debit a card when I have never transacted with them in my life. I use my card very rarely as I am on a very low income. I looked up this company on the internet and was horrified to see that it is a dating site, Clearly I have been skimmed or whatever the modern day terminology is but how can that happen when the card was locked away and not used for ages and ages anywhere ? My bank have been very helpful about this but that is NOT the point. I would love to get hold of the alleged "Dater" who has stolen my card details and they would be listening to a few very non lovey dovey words from me to say the least !

All card transactions are verified through the bank screening services and we rely on them to validate card authenticity. If you are unsure of the reason why we appear on your credit card statement go to this website www.gpl-cc.com, it will explain who we are, why you have been billed and what you should do about it if you think you have been the genuine victim of card fraud. It also has copies of our Terms and Conditions for you to read. When you subscribe to one of our sites, you are informed that it is a repeat billing subscription which can be cancelled at any time by following the instructions on the website.

To Emma (emh85): In order to subscribe and for us to deduct any payments from your grandmother's card she would have had to select the upgrade option and then enter all her credit or debit card details and possibly her 3DSecure bank authorisation details before her bank would allows us to draw funds. Any refunds we authorise would take between 3 to 5 working days to arrive depending on your bank, so 'a week later' may not have been enough time.

To 'Unauthorisedrefunds': This practice would be impossible for us to do because the card handling authorities would not allow us the means to do so, however you may have been the victim of genuine card fraud. We cannot report that to the issuing bank only the card holder can. By telling you to report this to the bank we are not only following the correct banking instructions on your behalf, but we are also following the correct banking instructions for avoiding you being accused of money laundering. Once reported to the bank they will investigate how the fraud has occurred, prevent your card from being re-used in this way and if upheld would refund the payments. We fully co-operate with the banks in identifying card fraud as it ultimately hurts us too. I'm sorry that you have expressed your opinion this way but obviously no company could get banking or credit card handling facilities if this was really the way they operated.

Regards
support@globalpersonals.co.uk

I was charged by Global Personals Ltd. Two separate amounts, within a few days of each other.
I have never joined a dating site. I do not subscribe to any of their publications. When I noticed the charges, I contacted them and they said that my details do not match what they have linked to may card. I asked them to refund, they refused and said for me to make my bank do a chargeback. So what did they do after I complained about the first two debits?
They then charged four new random amounts.
This is because they then knew that the random account number that they had phished was active.

This is fraud perpetrated by Global Personals as they are the only unauthorised transactions I have ever had on my credit card. No other transactions have been made, so that then proves that the one organisation responsible for fraudulent activity on my card is the debiting organisation, Global Personals.

From this, is would seem the case that Global Personals has a policy of skimming random credit card numbers hoping that people do not notice the billing, get their bank to do a random refund so that Global Personals gets to keep the cash, or that customers just let them keep it as they are not sure if they subscribed to one of their sites or not.

Global Personals have proven themselves to be credit scammers, and operate by illegally and fraudulently phishing credit card accounts.

please don't cheat by debiting my account .
i am not interested in your scam .i will cancel with card division .
habib

Sir

I have notice d every month an amount is going from my card, and I am informing you that it MUST BE CANCELLED WITH IMMIDIATE EFFECT and also I will be going to my bank to cancel all future transaction . In future anything going I will be forced to contact my legal advise . GPL- CC.COM GB R115.00

Habib Shaikhnag
herbie1911@telkomsa.net

From: ComplaintsBoard.com [mailto:noreply@complaintsboard.com]
Sent: 08 April 2015 01:20 AM
To: herbie1911@telkomsa.net; herbie1911@telkomsa.net
Subject: New comment posted on "Global Personals Ltd"

Hi bhaishab,

A new comment has been added to Global Personals Ltd - CARD BILLING FROM MY CREDIT CARD

Sincerely,
ComplaintsBoard.com Team

I am once again informing that money of R115.00 is going out of my account, if you dont stop this stealing i will be forced to take up this matter further .

I have notice d every month an amount is going from my card, and I am informing you that it MUST BE CANCELLED WITH IMMIDIATE EFFECT and also I will be going to my bank to cancel all future transaction . In future anything going I will be forced to contact my legal advise . GPL- CC.COM GB R115.00

I am not a member of your company nor have I heard of you before. I have had large amounts of money removed for my account without my consent and I wish to have the funds returned ASAP. Please stop stealing from people like me.

SIR/MADAM
Every month I have debited on my credit card for an amount of R115.00 .Please I want a stop done to this as I have not given any permission to be debited, also I will be informing my bank to make a complete stop to this stealing which is going on .
If this don't come to an stop I will inform the police .

All card transactions are verified through the bank screening services and we rely on them to validate card authenticity. If you are unsure of the reason why we appear on your credit card statement go to this website www.gpl-cc.com, it will explain who we are, why you have been billed and what you should do about it if you think you have been the genuine victim of card fraud. It also has copies of our Terms and Conditions for you to read.
Regards
support@globalpersonals.co.uk

I was charged by Global Personals Ltd. Two separate amounts, within a few days of each other.
I have never joined a dating site. I do not subscribe to any of their publications. When I noticed the charges, I contacted them and they said that my details do not match what they have linked to may card. I asked them to refund, they refused and said for me to make my bank do a chargeback. So what did they do after I complained about the first two debits?
They then charged four new random amounts.
This is because they then knew that the random account number that they had phished was active.

This is fraud perpetrated by Global Personals as they are the only unauthorised transactions I have ever had on my credit card. No other transactions have been made, so that then proves that the one organisation responsible for fraudulent activity on my card is the debiting organisation, Global Personals.

From this, is would seem the case that Global Personals has a policy of skimming random credit card numbers hoping that people do not notice the billing, get their bank to do a random refund so that Global Personals gets to keep the cash, or that customers just let them keep it as they are not sure if they subscribed to one of their sites or not.

Global Personals have proven themselves to be credit scammers, and operate by illegally and fraudulently phishing credit card accounts.

Same story here. I never sign up for anything. R285 is deducted every 3 months.
Why 3 monthly? so that I may not notice?

I haven't been a member for over 6 months and now you ###ers deducted money from my account, I am unemployed have a girlfriend and not interested in this ###, you haven't taken any money for over six months and now you just take, refund the R145 back into my account and I will go to the Internet and warn people about your scam, I will contacted Carte Blance and tell them about the scam and how many people get scared by your site, if my money is not back by this afternoon I will go public on this matter

When you subscribe to one of our sites, you are informed that it is a repeat billing subscription which can be cancelled at any time. If you are unsure of the reason why we appear on your credit card statement go to this website www.gpl-cc.com, it will explain who we are, why you have been billed and what you should do about it including the correct cancellation process. It also has copies of Terms and Conditions for you to read.
Regards
support@globalpersonals.co.uk

I have been trying for the last 6 weeks or so to cancel my subscription from this site and keep getting an error message that there is a problem with my password (necessary to confirm the cancellation of subscription) BUT it is the same password that I use to login to the website, I smell a huge scam.

I have sent several e-mails to the support desk and get an electronic (generic) response. I have also resorted to sending a registered letter to the 'mother' company in the UK and to date I have had no response electronic or otherwise

Global personals have been deducting Money from my account still Three months after i cancelled my subscription.
I cancelled as they list people in South Africa and same people are all over the world at the same time .
This whole dating game is a scam.
i sent them a request all of their website being a scam, i want my money back .
they cancelled my subscription but still taking my money this morning again (now four months after being cancelled.
Global personals have a lot of dating sites all scamming money

I joined this dating agency around May, 2017, was only on there for about a month and then cancelled as I got back together with my boyfriend.I had cancelled the dating site but have still been getting charged 99.95 AUD and $3.00 transaction fee. I have been paying it as I don't want a black mark against my name. I have tried on numerous occasions to have this payment stopped. I cancelled my credit card on 7/4/14, thinking that would stop the payments until I received another statement with the payment yesterday.

Please help me to have this cancelled and the payments stop. I am very angry that I have become part of this scam and that they can get away with it.

I have attached my statements as proof.

I hope to hear from you ASAP.

Thank you

Leonie Dunn

I was horrified when I noticed that the sum R495 had been withdrawn from my account. I do not and have not belonged to a dating website for the last six months and at that time cancelled all memberships. I have no idea who whitelabeldating is and on whose or what authority they withdrew funds from my account. This pure unadulterated stealing!
I am expecting a full apology and return of monies withdrawn.
This unlawful and unconstitutional to behave in such a manner should not be allowed and an investigation should be undertaken by the relevant authorities.
I believe I am within my legal rights to demand a refund of monies stolen from my account.
Very disgruntled!

i have had a bank statement and on the 18 jul 2017, , global personal took £59.95 out, , , i dont now what site it is for ?, , i had not been told it was being taken out of my account, , , i did not want it going out of my account at all if i had been notified i would have cancelled it, , , , my email ie a-osborne1@hotmail.co.uk

How on earth have they got my bank information? Let alone anything else... FRAUD! I want £29.95 refunded immediately!

GLOBAL PERSONALS IS DEDUCTING MONEY FOM MY CREDIT ACCOUNT ILLEGALLY. I HAVE CHANGED MY CREDIT CARD NUMBER AND THIS IS STILL HAPPENING. SUBSEQUENTLY I HAVE CONTACTED MY CREDIT PROVIDOR YET AGAIN AND NOTIFIED THE AUSTRALIAN FEDERAL POLICE.

I consider Global Personal conditions are unfair pursuant to The Unfair Terms in Consumer Contracts Regulations 1999 for the following reasons:
-the existence of an automatic renewal clause
-The numerous blockages that are imposed to make cancellation as difficult as possible. I encountered my email instructing cancellation being ignored; not being able to cancel the subscription from the site itself (although payment can be made online), very long waiting times for the telephone number given to be answered, and when one did speak to an advisor they refused to cancel. This last one happened to me three times.
-A £65 fine is excessive damages for breaching the contract's arbitrary conditions by 3 days, especially when I was abroad for those days and the five weeks previously.

If you are having problems with your password or with cancelling your subscription, email us at the address below making sure that you give us your membership id or the email address you used to subscribe and one of our agents will deal with it for you. Our customer care policy is to respond with 48 hours, but normally we will respond quicker than that.
Regards
support@globalpersonals.co.uk

I cannot unsubscribe on website - keep getting a message that my password is problematic - yet it is the same one that I use to log in - I smell a huge scam!

All card transactions are verified through the bank screening services and we rely on them to validate card authenticity. If you are unsure of the reason why we appear on your credit card statement go to this website www.gpl-cc.com, it will explain who we are, why you have been billed and what you should do about it if you think you have been the genuine victim of card fraud. It also has copies of our Terms and Conditions for you to read. When you subscribe to one of our sites, you are informed that it is a repeat billing subscription which can be cancelled at any time by following the instructions on the website.
Regards
support@globalpersonals.co.uk

How to get your money back from Global Personals / White Label Dating

Who to contact first

You can't usually report a trader directly to Trading Standards. This is because not all local offices offer a public service. However, Trading Standards has an agreement with Citizens Advice to help you report the problem. You can contact either:

the Citizens Advice consumer service, or
your local Citizens Advice Bureau.

Experienced advisers will assess your problem and work out whether to pass it on to Trading Standards. However, they won’t be able to make a decision about whether Trading Standards will take on your case.

If the problem is passed on it is called a referral. When Trading Standards have received the referral, they decide whether they are able to help you and may contact you directly.

Some local Trading Standards offices do offer a drop-in service for the public. You can check whether there is one in your area by contacting your local authority or the Citizens Advice consumer helpline.
What information do you need to report a problem

Before you contact Citizens Advice, gather as much information as you can to support your problem. This will help the adviser decide if your problem can be passed on to Trading Standards.

Try to give details of:

what the problem is
what you know about the trader
paperwork, including bills, invoices, quotes and estimates or contracts
notes of any conversations you've already had with the trader, including dates
witnesses who can confirm what you're saying
photos or video evidence of the problem.

What happens if Trading Standards take on your problem?

If Trading Standards take on your case, it’s important to know what may happen next.

The information you give Trading Standards may be passed on to other bodies with the power to take action against the trader. For example:

the Office of Fair Trading
the police
the courts service.

If there is a prosecution, you may be asked to give evidence against the trader in court.

However, not all cases end up in court. Trading Standards doesn’t have to prosecute a trader even when it's clear that a criminal offence has been committed and the trader is likely to be convicted. They can choose to take no action or to give the trader a warning.

If a trader is found guilty, the court has the power to award compensation of up to £5, 000 in cases where money has been lost. However, even if a trader is successfully prosecuted, you may not get your money back as the court doesn’t have to do this, particularly if the trader can’t afford to pay.

If you are awarded compensation, it can’t be any more than the value of the goods or services that you’ve lost. You usually can’t claim for distress or additional losses that are hard to put a value on.
What to do if Trading Standards can’t help you

Sometimes Trading Standards won't be able to help you personally and you may have to take other action to solve your problem. You could:

complain directly to the trader
contact a trade association if the trader is a member
use alternative dispute resolution, for example the Ombudsman
take the trader to court.

Your Citizens Advice adviser will be able to tell you what else you can do to solve your problem.

Even if they don’t take your case on, Trading Standards may still collect evidence about the trader and may decide to take action at a later date.
Next steps

To report a problem to Trading Standards, you can:

call the Citizens Advice consumer helpline
visit your local Citizens Advice Bureau. To find details of your nearest CAB, see nearest CAB.

http://www.adviceguide.org.uk/england/consumer_e/consumer_protection_for_the_consumer_e/protection_trading_standards_e/reporting_a_problem_to_trading_standards.htm

Royal Borough of Windsor and Maidenhead Trading Standards

The same think has just happened to me. Does anyone know how i can recover my money?

Same thing happened to me in Australia. I've never signed up to any of their sites. And been charged $39 + $89 the same day.. I've contacted my bank to notify them of this fraud. Funny thing is I envy how much they're making from this scam. I think they gather credit card information, or even have a credit card generator and they use the random card generator to bill you. If you happen to be one of the unlucky one your credit card will be hit with this charge.. They make all these dating sites to give them an excuse for their purposes of fraud.. And to collect more credit card informations. Also they setup a call center to hide behind the fact that they're doing massive fraud.

SAME THING HAPPENED TO ME, THEY NEED TO BE STOPPED, SURELY THIS IS AGAINST THE LAW

I recently inspected my credit card statements and have noted that Global Personals Ltd have been deducting money from my credit card. Global Personals LTD have charged my account as of £19.99. I do not belong to any dating/chat service. I consider this to be fraudulent in nature and practice. (maz251@hotmail.co.uk)

I have just had £19.95 taken from my account for the real radio dating site which I have been unable to log into for over a fortnight, this is totally unacceptable and I want a refund

I have an amount of R115.00 Zar coming of my account every month. How can I stop this?
David Methven

Global Personals Ltd. are taking R145.00 off my credit card account without authorization. I want it stopped & moneys that have been taken must be returned.

Money is being taken from my account wihout my consent
Please unsubscribe

Dear Wyndham Davies,

We are an online dating services company based in Windsor, UK (the address listed in this post is not ours).

If you are unsure of the reason why we appear on your credit card statement go see www.gpl-cc.com, it will explain who we are, why you have been billed and what you should do if you think you have been the genuine victim of card fraud. All our card transactions are verified through the bank screening services and we rely on them to validate card authenticity.

If you would like to speak to our customer services team please contact support@globalpersonals.co.uk or freephone [protected].

I hope this helps,

Caroline, Global Personals.

Wow, the above comment from Global Personals Support doesn't seem automated at all.

This same thing happened to me. This morning I found a $124 charge from this company.
First, I've been in a committed relationship for 6 years, so I find it hard to believe that I accidentally had some kind of business or agreed to some kind of service or product from this company or any of it's affiliates.
Second, like the above comment, I am the only authorized user for the card charged, AND haven't been using it for weeks. So how there is a charge to it AT ALL this morning is beyond me.
Third, tried calling the US office, in New York, and it's closed. At 2pm... on a Tuesday... something is starting to reek...

I also found an article from the Channel 4 News (BBC) who discuss how Global Personals actively attempts to "trick customers into handing over more money"
http://www.channel4.com/news/fools-for-love-how-one-internet-dating-firm-dupes-clients

All card transactions are verified through the bank screening services and we rely on them to validate card authenticity. If you are unsure of the reason why we appear on your credit card statement go to this website www.gpl-cc.com, it will explain who we are, why you have been billed and what you should do about it if you think you have been the genuine victim of card fraud. It also has copies of our Terms and Conditions for you to read.
Regards
support@globalpersonals.co.uk

How to get your money back from Global Personals / White Label Dating

Who to contact first

You can't usually report a trader directly to Trading Standards. This is because not all local offices offer a public service. However, Trading Standards has an agreement with Citizens Advice to help you report the problem. You can contact either:

the Citizens Advice consumer service, or
your local Citizens Advice Bureau.

Experienced advisers will assess your problem and work out whether to pass it on to Trading Standards. However, they won’t be able to make a decision about whether Trading Standards will take on your case.

If the problem is passed on it is called a referral. When Trading Standards have received the referral, they decide whether they are able to help you and may contact you directly.

Some local Trading Standards offices do offer a drop-in service for the public. You can check whether there is one in your area by contacting your local authority or the Citizens Advice consumer helpline.
What information do you need to report a problem

Before you contact Citizens Advice, gather as much information as you can to support your problem. This will help the adviser decide if your problem can be passed on to Trading Standards.

Try to give details of:

what the problem is
what you know about the trader
paperwork, including bills, invoices, quotes and estimates or contracts
notes of any conversations you've already had with the trader, including dates
witnesses who can confirm what you're saying
photos or video evidence of the problem.

What happens if Trading Standards take on your problem?

If Trading Standards take on your case, it’s important to know what may happen next.

The information you give Trading Standards may be passed on to other bodies with the power to take action against the trader. For example:

the Office of Fair Trading
the police
the courts service.

If there is a prosecution, you may be asked to give evidence against the trader in court.

However, not all cases end up in court. Trading Standards doesn’t have to prosecute a trader even when it's clear that a criminal offence has been committed and the trader is likely to be convicted. They can choose to take no action or to give the trader a warning.

If a trader is found guilty, the court has the power to award compensation of up to £5, 000 in cases where money has been lost. However, even if a trader is successfully prosecuted, you may not get your money back as the court doesn’t have to do this, particularly if the trader can’t afford to pay.

If you are awarded compensation, it can’t be any more than the value of the goods or services that you’ve lost. You usually can’t claim for distress or additional losses that are hard to put a value on.
What to do if Trading Standards can’t help you

Sometimes Trading Standards won't be able to help you personally and you may have to take other action to solve your problem. You could:

complain directly to the trader
contact a trade association if the trader is a member
use alternative dispute resolution, for example the Ombudsman
take the trader to court.

Your Citizens Advice adviser will be able to tell you what else you can do to solve your problem.

Even if they don’t take your case on, Trading Standards may still collect evidence about the trader and may decide to take action at a later date.
Next steps

To report a problem to Trading Standards, you can:

call the Citizens Advice consumer helpline
visit your local Citizens Advice Bureau. To find details of your nearest CAB, see nearest CAB.

http://www.adviceguide.org.uk/england/consumer_e/consumer_protection_for_the_consumer_e/protection_trading_standards_e/reporting_a_problem_to_trading_standards.htm

Royal Borough of Windsor and Maidenhead Trading Standards

The same thing has happened to me and many other people.

Have charges from SA for this company and do not subscribe to it.
As far as I am concerned this is a fraudulent scam.
Will be pressing charges and suing for damages.

Have you recently done business with anyone in Ithica, NY? I only ask because I had similar charges to my debit card recently. However, I opened my bank account this month and have only used it to make ONE purchase. So no one but myself, the bank, and an electronics store in Ithica, NY would have had my information.