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In June 2023 Goettl installed a new HVAC system and ductwork at my home in So. Cal. State regulations require HERS testing of these units - my equipment failed: NONE of the ducts had been properly sealed, some of the vents were pushed into the ceiling and not secure. Goettl did not share specific details of test results with me until I demanded them. The technician sent out to make initial repairs was also not given this information by Thomas Haran, coordinator of new installs at the Simi Valley office of the company.
State inspector returned to retest ductwork - again, my system failed...ducts were still leaking. Goettl again did not send me test results until I demanded them from Mr. Haran.
After twice failing HERS tests, Goettl arranged for the inspector to be present when they made another attempt at repairing leaks. This time the inspector took them step by step through the various areas needing repair. The equipment then was inspected and this time passed HERS test.
LA City Building & Safety inspection was then scheduled for early Sept. Equipment failed. Goettl stated they were appealing.
Goettl also has refused to supply me with an itemized invoice for the costs of the equipment they installed.
This is an update to my complaint. As of today (October 13, 2023), Goettl has still not provided me with an itemized statement. The company has instead notified me by telephone that they will send one, but no specific date was given as to when that will occur.
Also - the LADBS corrections notice issued regarding Goettl's installation has not been fixed. Again, all Goettl has said is that they are having difficulties with reaching the inspector by telephone.
My experience with this company has shown me that they are either poorly managed or deliberately deceitful. Their failure to provide professional and timely service is a chronic issue - it may also be part of their general attitude towards their customers, as they have repeatedly given excuses for their failures yet have not shown any willingness to correct them.
Do NOT use this company.
