GoldenWest Management review: rip off 16

We had the same problem and you are on point with everything. rude, incompetent, never return calls. shady operation for sure. we fired them after 3 months.

Horrible company, horrible manager… Sherry Chaffin
Horrible company, horrible manager, horrible customer service. Jayson Yoss
I dropped my rent's check a little bit late. The total amount in the check included the late fees through the date that the check was dropped. Due to a typo in the check, this so called management company didn’t deposit my check on a timely manner and now wants me to pay more late fees.
The office manager (a woman with the name of Sherry Chaffin ) first told me the bank rejected the check but when I asked for documentation to support this claim (as the physical check has no indication that it was returned or rejected by my bank) her attitude became very condescending.
When I asked her for information on the corporate offices for GoldenWest she was even more rude claiming that she was the owner of the business and that her office was the corporate office (even though the website lists a different mailing address for corporate office). I can't wait for my lease to be over

Don't deal with this company, avoid Jayson Yoss and Sherry Chaffin it like the plague

I cant wait for my lease to be over also. They are very rude and lie at the drop of a dime. I should have known it was going to be a problem from day one when they said they were running a special and when asked what the special was it was removed from the site and I was told it was never there. Money hungry and scam artist is what they represent.

I agree I have had nothing but problems with these guys. They are rude and don't get back to me.
Anyone know of a good co out there?

This company is useless... They avoid your phone calls, if you get a hold of them than you just get one stupid excuse after another. They don't care about your property. All they care is about making their money. They do not do what they get paid for and what they are supposed to do. They neglect your property and you end up paying for the damage. Sherry Chaffin is useless just like her employees.

I am a renter and have problems with this company. They had my rent check a week before it was due but did not deposit it because I apparently owed co-pays for calling maintenance for things that were broken when I moved in. They never told me what I owed. Then I receive and eviction 5 day notice! I paid my rent on time! They didn't deposit the check. They are scammers out to make money on fake late fees and co-pays. I'd like to contact the owner and see if they are paying co-pays too. Maybe we can cut out the middle man! NEVER use this company!

As a tenant renting under these guys have to say they are awful! We send emails they never respond, we asked for a tree to be fixed that had fallen into the driveway almost 8 months ago and they still have never responded or done anything, they never get us the new rental agreement on time-we have to constantly reach out to them to get it done, they do not communicate at all!
We as the tenants have nothing but issues with them. We pay early each month, we respond quickly to any issues the HOA comes up with and we respond quickly to any email they send but they do not have that same courtesy with us! If you are hiring them to do you property management just understand they lie to you and to your renters, they do not communicate with your renters and they do not fix the things that need fixing. We have rented this house since March 0f 2013 and it has been a struggle dealing with these people ever since. Very disappointed in these people!

I am so shocked at how Golden West Management treats their tenants! We haven't even moved in yet!
We were prepared to move in to our house today at noon. We received an email from the office YESTERDAY informing us that the AC in the unit wasn't working! It just happens to be one of the hottest most humid weeks here in San Diego... I gave them 3 possible solutions to try to remedy the situation. 1) supply us with temporary AC units in the house so the house can be 'livable' for us. 2.) put us up in a hotel until the unit is ready. 3) They can pro-rate our rent and then we will move in once the AC unit is fixed.
They said no to all of our suggestions. They refuse to do anything to accommodate us. And they gave us no indication as to when they think the unit will be prepared. As new tenants, we're supposed to just deal with it.
We have decided not to move in until the ac unit is ready.
Another weird fact is that they only have a 1 day turn around to get the unit ready between tenants. That is just disgusting! I now have to hire a service to clean the house once more before we can move in.
One day turnaround?
I absolutely regret working with this company. I cannot believe how they treat their tenants. I hope all renters and owners do their homework before they go into a contract with them.
You are responsible for fixing everything in the unit. You are to give them a list of issues within 5 days of moving in but I seriously doubt the long list of items will be worked on...they will probably throw it in a drawer and use it when it is time to move out so they can deduct their extra earnings from your deposit.
So far, I am not impressed. I am actually disgusted.

GoldenWest Management is a first rate rip-off organization. This is our first experience with them, and to date, they have been extremely difficult and unresponsive to very reasonable requests, like heat and running water.

My wife and I were knowingly rented a 45-year old condo, in a 55-and-over community, with no functioning heating system. Shelise Murray, the sales agent, was asked directly and specifically by us if the heat worked during the showing of the property on March 8, 2016. She looked right at us, and told us she had tested it herself, and it worked fine. Wow, lying to tenants before even signing the lease. And, about a habitability issue like heat?

On move in March 28, the fuse to the ceiling heating unit was shut off at the circuit breaker. We called SDG&E to see if the unit was safe to use, and they vehemently said NO, not until a contractor looked at it. In June we submitted a repair request for the heat to GoldenWest Management. Mr Yoss made fun of us for wanting our heat even addressed in the summertime (see his Yelp rebuttal).

After 6-months, and reporting Mr. Yoss to the California Board of Real Estate because of our lack of heat, we finally saw a heating contractor. Although, no decision has been made yet about when/if we will get heat.

We reported Mr. Yoss to the California Board of Real Estate a second time for making a serious effort to evict us for continuing to ask for heat! He actually had the eviction terms drawn up and waiting for us to accept.

4 months after we moved in, our 18-year old kitchen faucet failed. Mr. Yoss and Goldenwest Management have charged us a copay to repair it. This is a habitability issue, and completely illegal in California, with a Superior Court precedent set in 1974! GoldenWest Management is trying to charge us a $60 copay for replacing our kitchen faucet. Thus, we reported Mr. Yoss to the California Board of Real Estate for a third time in 6-months.

And, he is finally under investigation by the California Board of Real Estate.

It is important to note that Mr. Yoss writes in his rebuttal of my GWM Yelp review: "Dr" Malkoff has verbally abused most of the GWM staff, the HOA management staff, and the HOA board in the community in which she rents. She finds the need to belittle others, and make bigoted comments".
My wife and I have asked Mr. Yoss no fewer than six times for a list of the HOA people we've abused or offended, with no reply. Truth is, neither my wife nor I have ever met any members of the HOA Board, and only one member of the HOA management staff. So I am thinking this list must be pretty short.

AND, then to call me a bigot? Really? My wife and I are Jewish doctors, Public Health practitioners, gay and married, Democrats who speak fluent Spanish. Pretty sure we're the opposite of bigots. EVERYONE who knows us would laugh at this comment, as we are remarkably inclusive. Maybe some projection is going on there by Mr. Yoss...quien sabe? No lo comprendo!

Finally, GoldenWest is all about the money and keeping OWNERS happy. TENANT BEWARE! Read the website...there is not one mention of respecting tenants or keeping them happy. Only talk about OWNERS and making them money! You will find Yuri Jacobo to have absolutely no compassion nor empathy for tenants! Be prepared to wait many days to weeks for contractor and maintenance tasks to be approved and completed, if ever. Jason has created a company, in three states, too large for him to run effectively. He is seemingly incapable of discerning the differences in the laws within and between the three states he is licensed. For example, his command of California Landlord-Tenant law is either seriously lacking, or he simply has no regard for it.

Life is too short to ever deal with Jason Yoss and Goldenwest Management, Inc. No matter how much you love the place, IT'S NOT WORTH IT! Do yourself the biggest favor ever, and just walk away.

Jayson yoss handled my rental property in tucson; i agree he is a POS; he is brave on the phone; when i went to speak to him in person at his office he was really nice; I fired him that same day; my friend Tina Hoffman said Jayson tries to screw all of his female employees. Stay Away from this Creep.

Please Report Jayson Yoss to the BBB! There have been numerous complaints against him.
Also I got most of my rent from him; but that was because I called him all the time to follow-up
I have been with another property management company for 4 years; they have been excellent
and have never had any issues. Like I said; Jayson Yoss has a Short-Man's-Complex!

RUN don't walk away from any property managed by Jayson Yoss and his company Golden West Management.  Dealing with him goes on the LIFE IS TOO SHORT list. As you can see from the GENUINE reviews on this site and others, ripping off tenants is business as usual. We are renting a high-end property in La Jolla. I had such an upsetting experience with Jayson the day before our lease started that my husband and I very seriously considered walking away and potentially losing our $8K with deposit and moving fees. Ask yourself, how bad would an experience have to be to sincerely risk losing $8K?  My husband thought I was overreacting until he went online and read literally dozens of reviews that echo my experience. Here are a few specifics:  He agreed to have the house and windows professionally cleaned before move in and did not. The housecleaner he hired told me he instructed her to only clean the bathrooms and wipe the walls. He charged us a $200 administration fee he will not qualify. After he had our deposit and the move was scheduled, he had us sign a contract that requires us to pay $60 of every repair needed. He prorated a full days rent but would not give us the keys until 12:00P and made us drive to his office 30 minutes away to pick up the keys even though he was at the house that morning.  He refused multiple requests to do a walk through the house before we moved in.  When I told him I stopped by the property and the back door was open so I walked through quickly and the house and garage were filthy, he threatened to charge us with trespassing and charge an additional day of rent.  He continued with a torrent of bizarre insults like "I know what kind of people you are!  You want this to get ugly?  Fine!" and "Are you trying to tell me how to do my job? I've been doing this 15 years!" When I pointed out we are also landlords and are only asking for the house to be cleaned, he replied, "Ha!  You have two piddly properties!  I manage properties that rent for $15K a month." At this point, we have been in the house for one year. I have never had a more unpleasant and unprofessional experience with a company in my entire life. Jayson’s attitude and actions have been dishonest, unethical, intrusive, rude, unkind, illogical, and even illegal. He is currently under investigation by the California Board of Real Estate and he’s been reported many times to the BBB. I feel a moral responsibility to warn people about Jayson Yoss. We wish someone would have warned us!

Hi all, we have rented through GWM and now upon move out both my Landlord and I are looking to take action. They are thieves and Mr. Yoss real estate license needs to be taken away. It would be helpful if some of you who have experienced the same would like to move forward with us.
Please reply if anyone is interested and we can get in touch.
Lana

Nothing good about this group. Too many details to list, you don't know me but trust me you will not be happy long term. I wish I was in your spot deciding whether to use them or not, and read this and turn away. Read other detail reviews out there, do your due diligence and you will soon find that Jayson Yoss who is the head of this crooked group and you will know. Talk to him and you will be sure your talking to Eddie Haskell from Leave it to Beaver. See this, should have watched out for that. Don't regret and move forward with them or you'll see.

Do not trust Jayson Yoss with your property. Read all complaints on Yelp, BBB, Google, and everywhere you can find and BELIEVE THEM. He is an unethical scoundrel. His real estate license needs to be removed. He is a menace to society stealing from people, and gives property managers a bad name. I work with many property managers, and no one comes as close to being as terrible as him. He is not a good person and a dishonest man. Please help to raise the awareness and DO NOT just DO NOT sign an agreement with them. There are much better property managers out there.

Moved in on 10/2021 had quick virtual tour & it looked great. However, on our move in day after receiving the keys we did a walk thru to check out the home in person. We noticed a smell, the flooring was lifting, items left behind by previous tenants, white animal fur on the carpets, hard water stains in the restroom sinks, thick urine stains behind and around the toilet bowl, backyard had trash, dog feces in the grass&loads of trash in the garage filled with maggots! I emailed picture proof of the trash and called property manager Ashley Romero regarding the issues and was told it would be taken care of, but no action was taken by Goldenwest Management (GWM). My husband&father in law had to remove the trash using the trash services we paid for! It took a span of 2months to completely remove all the trash. The kitchen was disgusting. There was food behind the stove, drawers&cabinets were stained, and it was definitely not cleaned before our move in day. We had no hot water for 5 days, we were told by a Southwest tech that in order to turn the water heater on the vent had to be fixed because it was improperly installed&could emit c02. It took several days for GWM to resolve the issue. After it was on, owner had took it upon herself to shut the water off and we were without running water for 12 hours! Flooring in several areas of the house were lifting causing us to trip & my husband nearly injured himself! Again, GWM was notified and it took several “quotes” and months for GWM to fix the flooring. I began getting headaches and despite all my efforts to deep clean the entire house there was still a lingering smell. I was cleaning and noticed water on the cabinet under the master bathroom sink. I saw a leak¬iced mold under the cabinet, this was only 39 days after living in the property. I went to search the other bathrooms and there was mold under the sink in the hallway bathroom as well. I immediately notified GWM but they were not urgent regarding the matter. I had no other choice but to get code enforcement involved. The code enforcement officer cited the homeowner because of the violation of failure to fix the leak issue. I kept emailing&calling GWM to get the mold situation taken care of. I spoke to Natalie Hicks from GWM&she had the audacity to say not all mold is bad or toxic after venting my frustrations of having to live with mold. After that comment I knew they were minimizing the issues&I had no other choice but to get legal services involved. I also had an at home mold lab test where they detected 4 types of mold! 3 which can cause potential allergic symptoms! It took GWM 6 months to completely fix the mold issue. During that time we were not able to sleep in our bedroom or use 2 bathrooms for several months because we were living in a construction zone. They offered no solutions or housing other than to break the lease. That would leave us with the burden to find a new place & handle all the physical moving&moving expenses. To make matters worse I was dealing&living in a toxic&stressful environment while newly pregnant. When all maintenance was finally finished I asked GWM to settle outside of court since I did not want anymore stress. Their counteroffer was ridiculous but I said we would accept the settlement check only if they would allow us to stay here for another year at the same rent price. They of course didn’t wish to honor the same rent price despite all the issues&inconveniences we had with the property. Annika Coluccio said in an email that “we can offer a guaranteed lease extension for 12 months at that amount”. I agreed to the new rent increase along with the check over the phone to Annika because i didn’t want to relocate my family as I was due in a October the same month our lease was up. The owner insisted Annika take pictures of the maintenance updates. As she was leaving she said she would be sending over the settlement check agreement and new lease in a few days. Fast forward to September, our lease is up in October and there has been no settlement check or lease extension. Instead, I get a text from GWM mentioning a move out walk through of the property. I call frantic because at this point I am 9 months pregnant&due any day now. I spoke to Annika and let her know we had emailed back&forth in June&she had said they can guarantee an extension at the new rent price. Annika contacts the owner and the owners state they want us to still vacate the property at the end of October when our lease is up. So here I am, 9 months pregnant having to deal with yet another stressor and panic attack added by GWM by their lack of professionalism and communication! I am now having to move&pack up an entire house in the final days of pregnancy. Renting from GWM has been an absolute nightmare! It has caused me mental and physical stress during my pregnancy, in a time that I should have been stress free!