Goldmoney
Reviews and Complaints

I recently tried out Goldmoney.com, hoping to invest in precious metals for the long term. However, my experience with them was less than satisfactory. It seems like they only cater to clients who are making six-figure transactions or more. I deposited $100 just to test the waters, but I had to go through a lot of hoops to verify my funds. Even though my bank showed that the funds had been received, I had to contact customer service several times to get them to verify it.

Finally, after reaching the final verification stage, my funds were rejected without any explanation. When I contacted customer service, they said they would look into it, but then they stopped responding to my messages. It was frustrating to say the least.

I did some research and found that Goldmoney.com didn't make it onto any of the top or best precious metals brokers lists. After my experience, I can see why. I'm glad I didn't invest more money with them. Instead, I'll be buying from a reputable dealer and storing my metals in a safety deposit box. It's a shame that Goldmoney.com didn't work out, but I'm glad I found out before investing more money with them.

I gotta say, I've been using Goldmoney for a while now and I was really digging it. I had a whole bunch of fiat stored up with them for years and I was really into the whole concept. When they first started out, they had a bunch of really cool services that I was all about. They had foreign exchange currencies, a debit card (for us Americans), and they even had delivery of your holdings through schiff gold. I actually used that delivery service once in 2019 just to test it out and it worked like a charm. Plus, their customer service was top notch. If you emailed them, they'd get back to you the same day. And if you called, someone would actually pick up the phone.

But here's the thing: NONE OF THAT STUFF IS AVAILABLE ANYMORE. And I've been trying to take delivery of my registered bars for TWO WEEKS now and they won't even respond to me. I finally got to talk to a customer rep and I told him how frustrated I was. He said they've been busy and the delivery quotes were taking longer than expected... but that was two weeks ago and I still haven't heard anything.

Honestly, I'm thinking about selling everything and getting out of this whole scam. I got burned by the Tulving scam already and Goldmoney is starting to act EXACTLY the same way Tulving did right before they went under. So my advice to you is to GET. OUT. NOW.

I've been a Goldmoney customer for a number of years now, and I've never had any issues with depositing or withdrawing funds. However, I recently decided to close my account and withdraw all of my holdings, and that's when things started to get complicated. I received an email from Goldmoney requesting a variety of documents in order to process my withdrawal request. While I had no problem selling my shares, I found it incredibly difficult to get my funds returned to me.

If you're considering opening an account with Goldmoney, I would strongly advise against it. Even if you already have an account with them, they will do everything in their power to convince you to keep your funds with them instead of withdrawing them. After sending them a long list of documents, they will try to persuade you to move your money into other types of accounts or even into bitcoin, which they control.

It took a lot of effort and persistence on my part to finally get my money wired out and close my account. I had to threaten legal action and jump through numerous hoops, but I eventually succeeded. If you're looking for a hassle-free way to invest in gold, I would recommend looking elsewhere. Goldmoney may seem like a convenient option at first, but their customer service leaves a lot to be desired.

I recently started using Goldmoney to invest my money in gold, as I believed it would provide a better return than keeping it in the bank. However, I was disappointed to find out that I was being charged $10 a month without any prior notice. This came as a shock to me, as I had not been informed about this charge when I signed up for the service.

I have been trying to withdraw my money from the account for some time now, but have been unsuccessful in my attempts. Despite calling and messaging the company multiple times, I have not been able to get through to a human representative. Instead, I have been met with an automated robot that tells me someone is dealing with my request. It has been two weeks since I first tried to withdraw my money, and I am still being charged additional fees to move my vault and attempt to move my money.

When I finally managed to withdraw some money from my account, I was charged a whopping £35 to withdraw just £16. This was a confusing process, and I was not happy with the high fees that I had to pay just to access my own money. I tried to cancel this transaction, but I have yet to receive a response from a human representative.

Overall, I would advise others to avoid using Goldmoney at all costs. The company seems to be run by mafiosos posing as businessmen, and I have not been able to get any help or support from them. It is clear from other reviews that I am not the only one who has had a bad experience with this company, and I would urge others to stay away from them.

I'm changing my review about Goldmoney (goldmoney.com) because they changed my relationship manager and things went much better. At first, they asked me to go through Jersey Probate, which turned out to be unnecessary. There was also some confusion about the documents they needed, and they kept adding more after I sent the original batch. But once my new relationship manager, Peter Duncan, took over, everything went smoothly. He responded quickly to all my concerns and emails in a professional manner. They even reimbursed me for the legal fees I incurred by hiring a Jersey probate lawyer, which was unnecessary. They also covered the costs of the additional DHL/Fedex packages required due to additional paperwork needed.

I would recommend getting a clear list in writing of what the requirements are to remove funds before buying gold and following it to the letter. If you're not getting a good response from your relationship manager, ask to work with someone else. I don't know if we got lucky with Peter or unlucky with the previous manager, but now everything has been sorted out.

Overall, I'm satisfied with Goldmoney's service, but it's important to be clear about the requirements and to have a good relationship with your manager. It's also important to note that there may be some initial confusion or misunderstandings, but they can be resolved with good communication and a willingness to work together.

I've been a loyal customer of Goldmoney for a good few years now, and I've never had any issues with them. I've always used their platform to buy my precious metals, and whenever I had a question, I would contact their support team, and they would usually get back to me within 24 hours.

However, things have changed recently.

Towards the end of 2019, they updated their price structure, which wasn't a big deal, but it was a sign of something not quite right. Suddenly, they stopped responding to support requests. The last time I funded my holding, it took them over two months, several unanswered support requests, and two phone calls to get the money credited to my account!

This was the final straw for me. I decided to close my holding, sell all my positions, and withdraw my money as soon as possible. However, I still have over 500 CAD locked in my Goldmoney account that I can't withdraw. They won't respond to my messages, and there's no public communication from them. It's like they've disappeared off the face of the earth!

It's such a shame because I used to trust Goldmoney, but now I feel like they've let me down. I'm not the only one either; I've seen plenty of other clients posting on their social media page with similar complaints. It's frustrating to have my money locked up like this, and I just hope that Goldmoney will sort out their issues soon.

I recently signed up for an account with Goldmoney, a website that allows you to invest in bullion. I transferred around 15,000 CAD from my Scotiabank account last year and purchased some bullion, which is kept in their vaults. However, I ran into some trouble when they changed their storage fees system and raised the prices. I had to sell my gold at a loss and requested my money back.

To my surprise, they claimed they sent a wire transfer on January 3rd, 2020, and that it arrived at my bank on January 15th. However, when I contacted my bank, they said that nothing had come in. I launched an investigation, but Goldmoney insisted that they were tracing the transfer. I'm not sure if they're being honest or not, but after reading some reviews online, I have my doubts. I may have to take this to court soon.

While Goldmoney does reply to messages and inquiries, I haven't found their responses to be very helpful. I'll update this review if anything changes.

Update: The transfer finally arrived in my account by the end of January. I can't say for sure whether or not I was scammed, but the whole experience wasn't very smooth. It's possible that the banks or governments were holding up the transfer until they verified that the money was "clean," but no one really knows for sure.

Overall, I don't think I'll be investing in online bullion again. As the saying goes, if the bullion or money isn't with you, it's not really yours. Plus, it wasn't very nice of Goldmoney to change their storage fees in the middle of my investment, forcing me to sell at a loss.

I gotta say, I was pretty relieved when the support team over at Goldmoney finally responded to my request to close my account. It was January 13th, 2020, and I was starting to worry that I'd never hear back from them. But to my surprise, they got back to me right away and deleted my account without any hesitation.

Now, I'd been using Goldmoney since September 2015, and for the most part, everything had gone pretty smoothly. In fact, when I complained about some unforeseen wire costs a while back, they even compensated me with 10 Euros. But as time went on and the price of gold just wasn't going anywhere, I decided it was time to cut my losses and transfer the value back to my bank account in mid-2018.

That's when things started to get a little frustrating. Goldmoney hit me with a wire redemption fee of Euro 16.86 (0,5 Gau at the time. A Gau is a Goldgram) plus a transfer provision of Euro 5.00. And to make matters worse, I couldn't retrieve all the value on my account because the amount I requested was "too close to my total vault balance." It felt like they were trying to pull a fast one on me.

In the end, I was left with Euro 28.13 that I couldn't retrieve. But even though I took a loss, I still felt like it was more important to step out of the investment altogether. I mean, imagine how much profit the management team must be making off of former customers like me.

That being said, I do have to give credit where credit is due. The support team at Goldmoney was genuinely kind and hardworking. They even opened an extra vault in Toronto for me (even though I had my gold value chosen to save in Zurich) and wired me some Euros worth of GAUs for my birthday. It seemed like a kind gesture at the time, but now I'm not so sure.

In fact, just this January, Goldmoney charged me a fee for that Toronto vault that I never asked for in the first place. And to make matters worse, the fee was more than what I had received previously. It felt like they were trying to trick me again.

All in all, I'm not sure what to think of Goldmoney anymore. I know that Max Keiser invested in them and trusted them, but I'm curious to know what he thinks of them now. I haven't had a chance to watch the Keiser Report lately, so I'm not sure if he's talked about Goldmoney recently. But either way, I think it's safe to say that Goldmoney has some work to do if they want to keep their customers happy.

I gotta tell ya, folks, I've been a verified holding with Goldmoney for over a decade now and I've always recommended them to my friends and family. But let me tell you, I made a big mistake putting more funds into my account at the end of 2019. I thought I was being smart, buying silver before the market heated up in 2020. And I was right about the market, but I was dead wrong about using Goldmoney to trade.

They suddenly decided they needed to verify my account right when things were getting hot. And let me tell you, the verification process was a nightmare. They locked me out of my account and kept asking me to try again for months. No matter what I did, they wouldn't verify my account. They kept shifting the goalposts and making me jump through hoops. And mind you, nothing had changed on my end. Same address, same person, same accounts. It was ridiculous.

At one point, I actually passed the face verification and they said my holding was being verified. But weeks went by and nothing changed. So I reached out to them and they told me I needed to submit address verification again. And they only accepted e-statements, mind you. So I did that for the third time. And when that was done, the whole verification process started over again and they wanted me to do the face verification again. It was like they were doing everything in their power to prevent me from taking control of my account.

And of course, when I funded my account, there was no problem. But once the money was in my account, suddenly they didn't know me. More than a decade of paying their fees and buying/selling with them, and suddenly they don't know me and lock me out of my account. I can't buy, sell, or bring money home. Nobody can help me and every time I talk to customer service, it's a new representative telling me the same canned response. They just keep asking me to try again. It's like they don't care about me at all.

I'm telling you, folks, don't go anywhere near this company. This went from a service I recommended to the worst experience I have ever had. They're robbing people of such an important time in the PM market, holding onto their money, refusing to acknowledge who gave it to them, and eliminating it with fees and inactivity. I've never felt like something was stolen from me like this before. It's a real shame.

I know I don't usually write reviews, but I felt so strongly about this that I had to speak up. Goldmoney used to be a great company, but now they're just a bunch of crooks. Stay away from them, folks. You'll thank me later.

Sincerely,
A most unsatisfied Goldmoney customer

I started posting this review on Trustpilot around March or April of 2019. I had placed funds with Goldmoney from December 2008 to around 2010 or 2011. They took my funds with some requirements, as I recall, so proof of funds had already been done. I gave them whatever documents they asked for. They have taken sales fees for all the bullion that I bought and sold, plus THOUSANDS OF DOLLARS OF STORAGE FEES/year during more than 10 years (so I am talking about a lot of money deposited here).

Several weeks ago, I needed some funds, so I decided to fill an automated transfer form. Unfortunately, my country was not on the list, so I requested that someone do a manual wire transfer. They answered that they could do this, BUT first I needed to do a proof of funds! Can you believe this? A second proof of funds after more than 10 years of having funds/bullion with them! This is what an ambush feels like!

I have been giving them documents as I find and translate them (they had to authorize the translator), from stuff that happened between 12 and 15 years ago, but this is RIDICULOUS. Meanwhile, my funds are frozen and I had to go somewhere else to get some funds. So what is the point of having money here, if I cannot access it when I need it?

DO NOT give them any of your funds, because you might never get them back (I am being kind here),
THESE PEOPLE AT GOLDMONEY ARE NOT YOUR FRIENDS, nor your trusted custodian of precious metals. They are behaving more and more like an enemy and like a rogue organization.

UPDATE 1
Still unable to withdraw any funds after many weeks. Now I finally realize why the majority of these storage companies pose THIRD PARTY RISK. Keep physical precious metals only in your possession, or in a company with minimal or no complaints at all. IF YOU DO NOT HOLD IT, YOU DO NOT OWN IT.

UPDATE 2
Monday night (April 29th), I finally sent them the last document that proves the origin of my funds. They said they would reply by Wed. May 1st. But now that they have read this review (which I am sure they did not like), they are really taking their time (coincidence/reprisal?). I am updating this Saturday, July 27th. AROUND THREE MONTHS WITHOUT A REPLY/CONFIRMATION FROM THEM! So I have been at this for more than four months, at least...

UPDATE 3
Waiting for the withdrawal of my BTC/ETH since May 23rd. They said it would take 5 days, maybe a little longer. Withdrawal of cryptocurrencies takes minutes/hours. I am starting to believe that they do not have the BTC/ETH in their possesion. Most exchanges do not have all of the cryptocurrencies that they trade in their possession, however, GM is not an exchange. This company should be investigated for FRAUD, as they charge fees for holding the cryptocurrencies.

And, if they have the cryptos, they are just milking us customers for several more months of unnecessary storage fees.

UPDATE 4
After waiting for a reply since May 1st, I decided this past Sunday, June 16th, to send them an e-mail (through their website) complaining about their lack of an answer/resolution. MORE THAN SIX weeks later, NO REPLY/NOTHING.

UPDATE 5
Today, June12th, I received an email from them stating that I have a balance of cryptocurrencies that I have to withdraw, as they are exiting the crypto business. I have just replied saying that I had already requested the withdrawal of those cryptocurrencies on MAY 23rd! TWENTY-FOUR DAYS LATER, NO REPLY FROM THEM.

UPDATE 6
I formally complained to the CIFO (Ombudsman) on June 30th, so finally I received an email from GM this past Tuesday, July 6th, advising me than our relationship is being terminated. They say that they will return my funds. As of now, I hope we initiate the process of moving my silver to another company. I STILL NEED TO SEE if they will give me my cryptocurrencies, and if I will be able to transfer my cash holdings to my country.

UPDATE 7
Today, July 12th, after almost three months since I requested the withdrawal, I finally received my cryptocurrencies.

Yesterday, August 26th, all my cash holdings finally arrived in my country.

UPDATE 8
Yesterday, Wed. Sept. 4, without any previous notice, I received an e-mail notifying me that my Holding had been closed. Access to my account is not possible any more. I had been downloading, every few days, more than 10 years of monthly statements, but had not finished.

I wrote to them requesting the missing statements, and today, Sept. 11, my holding was reinstated, so that I can download the monthly statements that I was missing.

CASE CLOSED. The tile of my review stands.

THIS EXACT SAME REVIEW HAS BEEN REMOVED BY TRUST+PILOT DOT COM FOR VIOLATING THEIR GUIDELINES, SO THEY ARE NOT A RELIABLE SITE TO PLACE A REVIEW.

IF YOU DO NOT BELIEVE ME, LISTEN TO THE FOLLOWING VIDEO AT YOUTUBE RL94QA8iYGA PART 2 (YT Goldcore Tv channel July 3,2019).

I was really disappointed with my experience with Goldmoney. I had invested a lot of money on their website, hoping to see some good returns. However, things didn't go as planned. Suddenly, my account was closed without any explanation. I was left in the dark, wondering what had happened.

I reached out to their customer service team to find out what was going on. They told me that my account had been suspended because I live in Quebec. Apparently, they are no longer able to provide their services to clients in this region. I was shocked and frustrated. I had no idea that this was even a possibility.

To make matters worse, I had lost all of my investments. I was devastated. I had put my trust in Goldmoney, and they had let me down. I felt like I had been scammed.

I would strongly advise anyone thinking of investing with Goldmoney to think twice. They may seem like a reputable company, but they are not to be trusted. If you live in Quebec, stay away from this website. They will only cause you heartache and disappointment.

In conclusion, my experience with Goldmoney was a complete disaster. I lost all of my investments, and my account was closed without any explanation. I would not recommend this website to anyone. They are not to be trusted, and they will only cause you problems.

I am a genuine user of Goldmoney, and I hail from California in the United States. I am not affiliated with Goldmoney in any way, nor am I a paid reviewer from any other company. When I first started using the Goldmoney app on my Apple device, I was thrilled with how easy it was to set up and start investing in gold. I saw it as a secure investment that would protect me from economic downturns. However, I was not informed about the fees associated with using the platform.

Recently, I discovered that all the money in my account had been drained, and I did not have enough funds to meet the minimum withdrawal amount. To make matters worse, Goldmoney had deleted my bank information, and I had to add it back again. However, I was then informed that I needed to change my personal account to something else, and I was left feeling confused and frustrated.

I believe that Goldmoney has robbed me and possibly other users of their hard-earned money. This is unacceptable, and I am considering taking legal action against the company. I urge other users to be cautious when using Goldmoney and to be aware of the fees associated with the platform. Overall, my experience with Goldmoney has been disappointing, and I would not recommend it to others.

Yo, so I gotta say, I'm feeling the same way as a lot of folks on here about Goldmoney. At first, everything seemed chill, but now they're hitting us with this monthly storage fee that's straight up draining our accounts.

I mean, I get it if they wanna charge for future holdings, but this ain't the way to do it. And their customer service, man, it's only helpful up to a point. They helped me transfer my funds from my GoldMoney M/C, which ain't even an option anymore, but now they're just using that money to cover the storage fees and ignoring my emails when I try to close my account and get my cash back. That's just messed up.

I'm writing this review to let y'all know what's up and hopefully save some of you from getting screwed over like I did. Stay away from Goldmoney, folks.

I first opened an account with Bitgold back in 2015 and it was a breeze to set up. However, when Goldmoney took over, things started to go downhill. I decided to transfer my account over to Goldmoney, but it turned out to be a bad choice. I've been trying to close my account since the beginning of this year, but I've been unable to do so.

I've provided them with a copy of my international passport with photo ID, a copy of my driver's license with photo ID, and even an uploaded photograph of myself taken by webcam. In addition, I've given them several copies of IRS documents with my name and address, as well as several copies of bank account statements with my name and address printed on them. But despite all of this, they still refuse to close my account.

It's frustrating because I feel like I've given them everything they need to prove my identity, but it's still not enough for them. I'm starting to think that even if I presented them with DNA evidence, they still wouldn't believe me. It's clear to me that this company is a scam and I would advise anyone to stay away from them.

Overall, my experience with Goldmoney has been a nightmare. I regret ever transferring my account over to them and I hope that others will learn from my mistake. Spread the word and stay away from Goldmoney!

After being a customer of Goldmoney for a whole year, I received a message from them that they needed me to do a new video KYC check. I tried to do it several times, but unfortunately, it didn't work out because Apple confirmed that it was not functional. I contacted Goldmoney about this issue, and they asked me to send in paper forms of the same documents for KYC as I did last year. I was quite frustrated with this request, and I wrote back to them, telling them that if they insisted on paper KYC again, I did not want to be their customer anymore.

After some time, I finally succeeded in doing a video KYC, and everything was okay. However, when I came back from my holiday, I found that I had received about ten messages from Goldmoney. I tried to log in to my account to read the messages, but to my surprise, my account was closed! Some of the messages were about selling all my silver positions, but I couldn't access them. I am now curious about when I will see my money.

In my opinion, Goldmoney is an extremely customer-unfriendly company, and I would advise anyone to stay away from them. Their insistence on paper KYC and their sudden closure of my account without any prior notice or explanation is unacceptable. I hope that they will improve their customer service in the future and become more transparent with their customers.

I have to say, my experience with Goldmoney has been nothing short of a nightmare. The customer service is just plain horrible. I've been stuck in the verification process for over two weeks now, and it's been a complete struggle. I received a message that my verification review was in progress and would take five business days, but it's been far longer than that.

What's even more frustrating is that I have other financial accounts with much more stringent KYC requirements, and yet GoldMoney is making this process infinitely difficult. It's almost as if they don't want me to use their service at all. And now, I have to fight to get my initial test deposit refunded back to me. It's just been a horrible experience all around.

Honestly, given my experience with GoldMoney's customer service, I wouldn't want to go through this again. And I certainly wouldn't recommend their service to anyone else. It's just not worth the hassle.

And to top it all off, I just realized that they're a Canadian company. I mean, seriously? I found GoldMoney through a YouTube video, and now I'm regretting ever trusting that video in the first place.

Goldmoney used to be a great platform a few years ago. However, things have changed now. They have started charging a monthly fee of $10 for storage, which is a bit of a bummer. But that's not all, they have also made it difficult for users to withdraw their money. Recently, they have introduced some extra KYC features that require users to upload documents to verify their holdings. This process is so counterintuitive that it seems like they are doing it on purpose. It's almost impossible to comply with their new KYC service.

To make matters worse, they are forcing users to migrate to a new vault, which is of lesser quality, and pay more money for it. They could have easily done a manual transition instead of negating existing accounts and forcing users to do a SECOND KYC process. It's almost like they are deliberately making it difficult for users to migrate to the new vault.

Overall, I would advise people to avoid Goldmoney like the plague. It has been corrupted and is no longer the great platform it used to be. It's worth noting that Goldmoney is owned by George Soros, which may be a red flag for some users.

Goldmoney is a platform that allows you to invest in precious metals like gold and silver. However, it's important to note that they charge fees for almost everything. For example, they charge a minimum storage fee of $10 per month, and a transfer fee of $20 to your account. Additionally, the only way to fund your account is through wire transfer, as they don't accept credit cards or PayPal.

When I first started using Goldmoney, I deposited $400 to get started. However, I quickly realized that they charge a monthly fee and transfer fee, and they removed all other funding options. I was disappointed because I wanted to invest a couple of thousand dollars, but the fees made it unfeasible.

After four months, I decided to withdraw my remaining funds, and I only received $220 after silver exceeded its original cost per ounce. In other words, Goldmoney will fee you to death. Their setup is not ideal for small users with less than 200 ounces, as you cannot get the silver you bought. I found out about this after the fact, which was frustrating.

Overall, I wouldn't recommend Goldmoney for small investors. They charge too many fees, and their setup is not user-friendly for those with limited funds. Instead, I would recommend checking out goldsilver.com, as they are fair and have a better setup for small investors. Good luck!

I remember reading some reviews about Goldmoney about a year ago and I thought to myself, "This must be a competitor trying to bring them down." I've been a client of Goldmoney for over a decade and I couldn't believe all the negative reviews and stories about people not being able to withdraw their funds. I was completely satisfied with their service and I felt that my holdings were secure.

However, my opinion has completely changed now. Goldmoney has frozen my 13-year-old account (which was fully verified) and is demanding financial information from me from over a decade ago. They are asking for information that not even the US Internal Revenue Service goes back that far. I am absolutely shocked at the ridiculousness of the information they are asking for. My account has been sitting there quietly for several years with no transactions, which is what I thought precious metals were supposed to do.

I used to think it was smart to diversify my precious metal holdings internationally, but now I'm starting to think that I was a fool. It's frustrating to see a company that I trusted for so long turn out to be so difficult to deal with. I hope they can resolve this issue soon, but until then, I cannot recommend Goldmoney to anyone.

So, I decided to give Goldmoney a shot after my buddy, who's a hedge-fund owner and knows the founder James Turk, recommended it to me about 15 years ago. And let me tell you, it's been a real rollercoaster ride. Unfortunately, I have to say that pretty much everything about their operation is subpar. But the absolute worst part is their customer service, or lack thereof. When they do respond, it's usually with some generic message that doesn't even address the issue at hand. It's like they only read the subject line and then hit the send button on some pre-written message. And don't even get me started on their automated incompetence and the long wait times to get a response from "customer service." I even tried to give them a lot of money, but it was like they didn't even want it.

To make matters worse, this year they started charging a new "storage fee," which seems to be the only way they make their money now. It's like they're trying to nickel and dime their customers to death, just like CubeSmart. And don't even get me started on their website. It's a mess. Dead ends, infinite loops, and inaccurate information abound. It's like they don't even care about the user experience.

All in all, I'm fed up with Goldmoney and I'm taking my money elsewhere. It's a shame, really, because I had high hopes for them. But it's clear that they're just not up to snuff. If you're thinking about using Goldmoney, I'd advise you to think twice. There are better options out there.