Good Sam Extended Service Plan
Reviews and Complaints

During record breaking heat the Carrier rooftop AC on our Jayco Greyhawk screeched it's last breath on October 3. A local on site repairman responded that day and immediately called Good Sams to notify of the unit failure and lack of replacement parts. Lee, our claims adjuster, admitted that he was well aware that Carrier had ceased production of AC units a decade ago and the current lack of replacement parts. He has denied our claim based on their 'technician' needing to examine the old unit to ascertain that it was indeed irretrievably broken before repairs were made . However, the 'inspector' who was sent out to verify the need for a replacement unit only took photos of all 4 corners of the coach, the tires, the odometer, the VIN number, the old unit, and the new AC unit. He declined the opportunity to inspect the old unit because 'he was not a technician and not qualified to examine the problem' and actually refused to take possession of the old unit for further examination. The purpose of the photos and why an unqualified person was sent to evaluate our claim is a mystery. According to Lee, because the old unit was not examined by a technician, a requirement that was totally within his control, our claim is being denied. We made every effort to provide proof of the demise of the old Carrier AC unit, but Good Sams warranty representatives failed to send appropriate evaluators, thereby creating a basis to deny our claim. Only when we called Good Sams on October 25 to inquire on the status of the claim were we told it had been denied. We are out $1586 and did not even receive the courtesy of a phone call. We are Good Sams Lifetime members and have had good service in all aspects until now. Our positive testimonials to others about Good Sams are a thing of the past as a result of the devious handling of our claim.

Ivan Heath
Extended Service Plan policy #GARMH.[protected].05.01
Good Sams Member number [protected]

On July 18 we called Good Sam Roadside Assistance for a tow truck for our motorhome that was stuck at the Nason Creek Rest Area in Leavenworth, WA.
We needed a tow truck to lift up the back end of the motorhome that was stuck on the pavement. The lady (Jordan) who took our call refused to send a tow truck and wanted to send a mechanic out to fix our jack which was not the problem. No one ever showed up including the mechanic she insisted on sending and we sat partway in the roadway for over 3 hours in the dark with our children while we waited for someone to drive by that could help us.

Why do we pay for Roadside Assistance if no one is going to come help? We returned from our trip last week and still haven't heard back from Good Sam. For all you know we could still be stuck.

I would like to hear back from Good Sam with an explanation on how this could happen and why we were ignored.

Paul & Sandy Kolash
[protected]

These guys will not honor your policy, they will deny claims after the fact, even after they tell you it's a covered repair. When you try to complain they ignore you and hang up. And they charge a cancellation fee if you are dissatisfied with their service.
You are better off not having coverage, saving up your premiums and paying for the repairs yourself.
Even after unsubscribing many times and reporting their emails as spam, they find ways around the filters and keep flooding my inbox with spam. This is a very unscrupulous company, BUYER BEWARE!

I have had the service for 1 and half years, 1st time I called for service came within a hour (14 months ago). 2nd time a called for service no one showed (12 months ago). 3rd time I called for service needed a tow truck for a 17 mile tow, (30 days ago) operator said she sent wrong tow company, gave me a
real big issue about paying tow company. was told I should pay and then
summit receipt for reinbursment? Each time I called got a different unprofessional operator to speak with. Received letter that my service would
be cancelled in 10 days. I should have never left AAA. Good Sam Club should
change name to Bad Sam Bad service Club.

I have 1999 gas motorhome. Last year on a Sunday morning I had 2 Rear blowouts just north of Kingman AZ, I called Good Sam and a guy came out and put 2 Tires on for just under $900.00 when I got to the tire store I was told I had received maybe $225.00 worth of tires the absolute worst you could buy. That being said 1 other time this year I had a flat called again. No problem, 3Rd time we called for car lock out. We subscribed to the Platinum service to cover our cars as well. This week I receive a letter in the mail telling me they a canceling my membership. When asked why I was told they did not need a reason. I could write a letter asking to have my membership reviewed. I am a weekend guy maybe 6 a year at the most. Why subscribe to Roadside service if you can not count on them. Until now except for the tire cost I could not say anything bad about the service. Make sure you have a Back up plan. Good Sam is not your answer. Very disappointed. C Robertson

I had a Good Sam extended warranty on my 2007 Dodge which had the transmission rebuilt at 146k in Asheville NC. The claim was denied because my service interval was "tardy". They demanded service at 60k, 90k and 120k. Provided proof for 66k, 103k and 119k. But that was not close enough for them even though it had nothing to do with the transmission failure.

Bad Sam will get no more of my business. i have lost faith in them as a company and warn all who have to cancel and get their money back before being disappointed.

We purchase a motor home from Camping World Syracuse, NY. We were told everything had been checked out and everything was working properly. WRONG! The shower faucet leaked inside the wall and ran out in the floor. The TV &DVD player both were bad. The generator lasted one hour and would not restart. We told at the time of purchase that the Good Sam's Extended Service Plan we bought at an additional $3262.14 would cover everything but the drive train and frame. WRONG! Camping World sales manager and credit manger both said that Good Sams should replace the generator and Good Sams said that Camping World sould have replaced it before delivery. The cold hard truth is that neither will do anything and Camping World in Syracuse and the home office in Kentucky will return our compliant calls. It's always we will check on it and call you back. We are still waiting. If you are considering purchasing any product from Camping World I would discourage it. The Good Sam's Extended Service Plan is worthless. It is only another way to add profit to the sale. We are cancelling our Extended Service Plan will great difficulty and the Tire and Wheel Service Plan that cost us an additional $749.00 cannot be cancelled. In other words We will have to continue to pay interest on something that does work, we don't want and is highly suspect as being an honorable business practice. If you deal with Good Sam's on anything or any location of Camping World, do it without expectation of or confidence in what you were told. My name is Beulah Carringer of 184 Beulah Lane, Newport, NC and my phone is [protected].

Failure to honor a warranted item on the Good Sam Extended Service Plan. After following the procedures directed in the Good Sam Extended Service Plan and obtaining pre-approval for the the repair of a power, over-the-air, TV Antenna plus obtaining approval to have Sunshine RV at Lake Havasu City, AZ execute the repair, the claim is being denied stating the power antenna is not an electronic item. The Good Sam Extended Service Plan lists those electronic items excluded from coverage. The power antenna is not listed as an excluded item. Further, the power antenna is controlled by electronics and no entertainment system included wit the RV will work unless the power antenna is operable.

Good Sam is not paying per the contract terms and the so called review board ignore the facts in order to deny the claim. I had several relays and modules on my Essex fail. We ordered and installed the parts and got the system working again. They sent out a local adjuster and it was agreed by the adjuster that is was not a good idea and not required to put the bad modules and relays back into the system to prove they were not working. He did not tell us that if we did not put them back in that Good Sam would refuse to pay under the contract because we had not proved they were bad. We appealed to the review board and they just said there needs to be a failure presented. No opportunity was given to reasonably prove they were in fact bad. They did not care what there adjuster had told us. Beware of unjustfied denials and I will not buy the extended contract again. I will not renew my Good Sam membership.

My problem is with the "Good Sam" RV club. They are in the business of selling worthless extended protection plans. They sell you this plan when you buy an RV that is 10 years old or newer, for 10% of your purchase price. I had a claim the first year. The jacks wouldn't work. They denied the claim. The second year I had a claim leaking air bags. They denied it also. I appealed to the department manager, a man named Scott, who said, "you don't really expect us to pay out money on an 8 year old rv, do you? He upheld the denial and suggested I not try to place any future claims. I'm now out the $2300.00 I paid for the plan!

Good Sam Visa Card, we have had the card for over 3 years and never have missed a payment, we loved the Rewards Program on this card as we are avid RV’ers, we charge and average 5 g’s a month and pay it off for the point. This past month we were close to the limit and due to being away on vacation I was really not watching as close I should have. When they posted the interest it caused the card to go Over Limit, as soon as I saw this I made very large payment bringing the balance to almost 00.00. OK, 3 Years Never Late..So due to going Over Limit they are Raising the Interest to 27% from 11.9 and have Refused to do anything about it, I called Good Sam to Complain they say there is NOTHING They can do for this Life Time Member , We have Closed the Account and urge Anyone Looking at getting a Good Sam Visa to Beware and Stay Away from them!

I purchased a continued service plan from Beaudry RV when I purched a motorhome. I have now had the motor home about 2 years. On a trip out this summer, I had three items fail that should have been covered under the plan. I called after the repairs were completed because the dealer had failed t include the exclusions page on the booklet that describe what is covered. The repair facility therefore had no proof that I was cover and therefore did not call for authorization. Whe I called in to get the situation straightened out, I was told I would be covered if I obtained the exclusions page athat was missing and provided a copy along with the repair order. I did all this by mail.

I am now told that I will not be covered on these repairs because I did not gain prior authorization. Sine I paid nearly $3, 000 for the contract and now am on the hook for another $1, 000, I reaaly got fleeced because of a technicality. Don't buy this contract, it is worthless

I responded to an email offer in November of 2008 for membership with the offer of a $20 free fuel card.

They immediately debited my credit card the full amount and sent me a confiming email with my order number.

Upon recieving the membership materials in early December 2008, I called and requested the missing fuel card. I was told it would be in the mail shortly.

In January 2009, I called and they again took my information and told me to expect the $20 free fuel card soon.

Today (April 2009) I spent time waiting for a supervisor who tried to convince me that I wan't eligible for the offer because I didn't order via the interenet.

When I interupted her and read her the email from Good Sam with my order *, she told be I was being abusive and hung up. (Not unlike dealing with AOL)

I want everyone thinking of responding to an offer from Good Sam, or Camping World, another one of their companies to realize how they operate.

I will pursue this as far as I can with the State of IL fraud unit, but with our politicians, it may not get far.

Hope the Good Sam Club, Camping World, and their many extended warranty and insurance contract companies get the publicity they derserve over their deceptive advertising and promotions.

Jerry Rossi
Fox Lake, IL