GoodLife Fitness
Reviews and Complaints

"Where is your copy of the paper and proof of payment farheen? Take it up with the manager and corporate office." It probably got lost in the mail.

Oh no, I'm so sorry!
I so highly wish to be accepted on to this website and all the vast members who partake in it.
Please accept my apology and allow me into your cool kids group.

LOL!
Woah, guys take it easy!
No need to attack me, I was just looking to get more details as to what the paper work was about to see if I could help offer any solution!
God you guys are crazy.

Where is your copy of the paper and proof of payment farheen? Take it up with the manager and corporate office.

Did the OP actually say whether or not he/she cares?

I need more details to either agree or disagree with this.

Horrendous experience.

Racially abused at one location. Clothes stolen at 3 locations. Very strange older gentleman taking pictures of me while naked and Goodlife let him walk. Thats a criminal offense. None of them cared. That is a horrendous occurance. The gentleman was pointed out and it became some kind of joke to Goodlife staff.

Went for a shower came back someone stole my shoes and orthotics.

I staff very rude. Most have no idea what they are talking about.

Even though it is their fault for not informing me that they were no longer going to automatically withdraw from my account i still had to pay all my fees and an unwanted, irreversible, cancellation fee. The gave me wrong information on the ONE (and only one) e-mail they sent me stating that they would try to take money out again on September 1st and then never did, WHY?, because they decided to no longer withdraw in case i got bank charges (which is fine) but there was NO e-mail, phone call or letter telling me that they were doing this and that if i didn't respond or pay that they would PERMANENTLY cancel my membership.
What did they do for me? months later i get a letter from a collection agency in the mail and i call customer service to sort this matter out because obviously i would like to keep paying and keep my membership but what can they do for me because THEY screwed up... NOTHING. they did nothing... I have NEVER EVER had such TERRIBLE service in my ENTIRE life, nor have i ever heard of a company that would not update their customers in such events or give them an incentive to stay with the company.
This company is a scam, money grab, what ever you want to call it.

My advice is to go to a small owned gym where they WANT your business and will treat you like a human being and not a dollar sign.

i've never known them to lose documents on purpose. They seem to be pretty fair overall. It sounds like you were trying to break a contract and needed to provide proof and now looking fo someone to blame. Anyone at a head office would follow policy on that one. Plus you kind of sound way over excited and were prob an ###. I could see that.

Absolutely agree, they seen to lose documents on purpose and James Nigaid is a man of low self esteem and obviously has never been properly trained in customer service. Appropriate action should be taken against this corporation and especially James Nigaid as he is very rude and very uncooperative an unwilling to help you solve any issues. Thieves indeed!

lol, why should you be reimbursed?
Because you were too lazy to go into the club and do the cancellation?
You had to sign a contract when you joined, in that contract it states that once your one year contract is up, you still have the membership.
It goes month to month and there is no cancellation fee.
You had to sign the contract to join, doesn't it make sense that you would have to sign another agreement to cancel?
It would of taken you all of 15 minutes to cancel your membership in the club.
And then you would have a SIGNED COPY of your cancellation, stating that GoodLife can no longer take money from your bank account.

You won't be getting your money back.
You basically paid $220.00 on a lesson of how contracts work.
Read the whole contract next time.

If you had read your contract and the Ontario Law (Consumer Protection Act, 2002) that backs it up you would know that legally as the customer you MUST submit your request for cancellation before your year contract is up and one month before when it changes to a monthly contract by signing a cancellation form. That is YOUR responsibility as the consumer, NOT that of Goodlife.
- Goodlife Member (NOT staff)

This gym is a total rip off. Paid one year's membership up front and they insisted on a void cheque to honour my "discount". Big mistake in giving this gym any banking information. First took one payment out; when speaking to staff told me I would be reiumbursed; instead two weeks later they took another payment out; when this is ever straightened out (assume I will have to close my bank account) I will never renew a membership at this facility.

I have been charged three times for the month of June. I had to make an appointment to speaks with a manager about it. Not impressed at all since I have been a member of Good life since it opened in my area 3 years ago. Off course when you call them they are unapologetic and give me a 1-800 number to call in the mean time.

so true, i will be cancelling my membership also.

I feel so helpless and ripped off by GoodLife at Park Road, Toronot. I joined in April and signed up for their 'special' training sessions- six sessions for $250.
When I showed up for my first 'session', I was kept in a small office and essentially given a sales pitch. The head trainer told me that what I signed on for was worthless, really, and what I needed was a year-long commitment at $1200 per month!
When I got out of there I promptly delivered a letter stating that I was taking advantage of the ten day cool off period and cancelled the sessions. The salesman who sold me the package promised me that the refund would be prompt. I signed the release paper and he quickly put the paper away, saying that I didn't need my copy, he'd give me his word that it would be done. How stupid was I? But they are well-praciced at this at GoodLife.
I simply don't know what to do.

Deffenetly the worst gym out there location good life walkley all I can say is when you see this gym run the other way cause they will find a way to try and take money that is not owing them making up stories that are not true. And if you decide to take the brave road and sign up with them make sure no matter what they promise you that it's all in writing cause they will act like angels and promise you so many things but once you've signed all they promised is old news and they will not fulfill there end of the deal so be CAREFUL! If you decide to get personal training make sure you get a COPY of every single paper they get you to sign cause you will need them when things go sour, and that's not an if, it's when!

Agreed! I got sucked in when I went to ask them their membership prices. They take you on a tour, and then sit you down and go over the paperwork as if you are signing up for sure, and make you feel obligated to do so, and pressure you into buying the 6 sessions with a trainer. I did, and then the trainer wanted me to sign up for 144 more sessions, and won't leave me alone when I say I can't afford it! it costs over 7k! and 600 in monthly payments. The trainer got mad and acted like a child when I told him I couldn't afford it, and basically said I should have absolutely no life, and not spend ANY of my money on anything but the gym (in other guilt trip wording). He got mad at me because I said I was going to my home town to visit my FAMILY, and he told me I was wasting my money and should spend it on sessions instead!

Goodlife fitness is a typical corporate citizen. They are incredibly eager to get into your wallet and bank account. After I moved to a town that didn`t have a location, I had to return to cancel my membership. They continue to go into my bank account to withdraw payments, even after I cancelled the exact way that they wanted me too. I wonder how long it will take them to either get out of my bank account, reply to my email or have a reasonable answer to my calls and inquiries.

Goodlife fitness suck! My peronal trainer insist I continue training after I told him I am pregant and unable to attend workout, my feet were swollen and he insist on 'special feet exercise' What an idiot! He also failed to disclosed I will have to make full payment for 48 sessions when I only completed 12. He lied to me, at initial meeting I was told I pay per session which I was doing, his managers were never available or working, after leaving so many messages for the club manager, still no reply, NOW I am receiving letter from a Lawyer, if I don't pay, I will have bad credit. This is disgusting that they are doing this, especially to a pregant woman.

When I first joined the gym I was 19 years old.
Working VERY part time and more than half my paychecks were going into savings for school, so after paying my bi-weekly fee I was lucky if I had $30.00 left to my name.
I had my personal assessment and I remember her saying for 10 months it would be $5040.00, but to make it sound cheaper she said "Fifty-Fourty". And then she said "Or we can do monthly payments making it five-ten." Uhhh I know that means five hundred and ten dollars and that was definitely not in my budget. I very politely told her that even though it all sounded great that I just simply could not afford it. As it was just me paying for my membership and I only work part time. And she said "Well what about your parents?" I embarrassingly told her that my dad didn't have a job at the moment so money was really tight. Without blinking she looked at me and said "Well what about your mom?" Hi, pretty sure my mom is trying to afford to put food on the table and make sure we have electricity.
It just baffled me how insensitive she was. She told me how I would never reach my goals of weightloss without her and I will end up just being too disappointed to even go to the gym. I would just like to point out that before I even joined the gym I lost 30lbs ON MY OWN. I am now 21 years old and I have lost an addition 15lbs and I have come so much farther on my own than I ever imagined.

Stay away from the South Common one. The manager is rude and I felt llike I was doing him a favor ! I went to work out on saturday morning and there was only other 2 members (women) on the treadmill/eliptical area. I went to ask if they could change the television channel and the aswer was No. There was one TV with Goodlife channel, another Citiline TV, onether selling gold jewlery, the sick kickds hospital, a divoce case on TV and TSN .I told them I had no interested in buying Jewlerry, I did not want to see the divorce, After 30 min whatiching sick kids I was very depressed and needed to watch something else. The answer was : GO watch TSN ! Seriously... how can people with such poor customer service skills can manage a gym ? I'he been a member since 1999 and for the first time I am thinking about leaving. One thing I know for sure: I'll never go to goodlife at south commom again.

Yes, meech123 is right, Its is NOT 3 year contract or anything beyond a year. After your 1 year is up you go onto month to month payments, unfortunately you were misinformed about NOT having to have to call in or some in to cancel your membership.

Unfortunately it states in the contract you signed that once the one year is up, the only thing that's done is the contract. Therefore you still have your membership but there is no cancellation fee if you wish to cancel. The only words you can trust are the words on the contract, not the words coming out of someone's mouth!

I have for years belonged to Good Life fitness, because of the convenience I have been using the club at 55 Bloor Street West. 4 years ago I broke my spine, therefore, between my age and a few years of limited activity I just found it very difficult to get the results that I was looking for and I started to play with the thought of a personal trainer.

All I wanted was someone to guide me in the right direction, when working out in the club I started to check out the different trainers, such as how connected they were with their clients sessions, their attitude and personality and so on. I finally decided on one trainer, his name is Richard Chan.

I signed a contract for 72 sessions on March 25th (which was never my intentions) but I got manhandled into to signing, not by Richard but by the person that at this time was in charge of personal training at the club, his name is David, it could also be called good salesman ship, however the total cost was $5, 207.04.

This is not why I am sending you this complain, just the background on what lead up to this disaster. On April 29th I was diagnosed with breast cancer in my left breast, there is no words to describe how it feels to be told that you have cancer, because that only happens to other people.

At the time I went to the club to see what could be done about my money, I only had used 8 sessions at the time and I was hoping for a refund for at least 62. David was no longer there, instead a young woman by the name of Sherika “most likely the wrong spelling” when I related to her why I wanted to cancel my sessions she never acknowledged what I was saying, instead I got a song and a dance how I could put my sessions on hold, I became so angry with her attitude and indifference I had to leave, my intention was to go back a few days later when I had calmed down. Instead, just to get my anger out I sent a email to Good Life Fitness members experience but I never received a response.

I then went back to the club to speak with Sherika and got another go around, I was told that I needed a doctor’s note, “fair enough” I went to my family doctor and got one, plus another written request of a refund which I hand delivered to Sherika on May 8th she told me that the head office would handle it from then on. Now this is what is upsetting, no one have contacted me at all, yesterday I sent them another email to please acknowledge that they had received my mail but I am just being ignored, I really hope that someone will be able to help me because this frustration is extremely stressful.

Well go take some hydroxycut and call me in the morning. Jen and what was your name again? youre so truly forgetful.
I was hardly "mean or rude or aggressive". If standing up for myself against your bigotry renders you an excuse then use it.
You are so pathetic.
Im so glad im not you . go eat something and drink some beer and live under your pitiful and sad patriarch Windsor ON. lol Some of us dont live in the dark ages, respect diversity, dont harass it then scapegoat it and lie to qualify your mistreatment thereof. If i was mean or angry or disruptive or whatever it was because i was being endlessly harassed. If someone sticks her jealous clown feet in my face, and i ask her to move and she laughs at me and sticks them in my face further? talk about immaturity. She is lucky that a back hand to her clown feet is all the jealous ### got. Next time ill do it Toronto style. Fill in the blanks red neck. cue the banjo music. lmao

wow...love the anger portrayed here against free speech...not one of the comments is true, the claims that "I know exactly who you are" ###...if someone hits me, no matter where I am, a gym, a grocery store, doesn't matter, they should be kicked out of that facility...or charged with assault...no matter WHO they are. As for the pathetic rhetoric regarding discrimination, give me a break...the reason people know who you are Donna is because you are very rude, aggressive, disruptive, and downright nasty to people. Discrimination is not at issue here...you were not singled out except for your own doing...hitting, swearing, etc.

as for the other comments, you just made my point by calling the people complaining against you "fat"...rude...you should really think about what you say before releasing the words from your mouth...KKK mentality? Ku Klux Klan references? Really?

And as far as me being deliberately aggressive with you and you calling me a FB, you need help...I mean really, how immature and an obvious attempt at getting attention.

What does treating someone "butch" even mean? Is that a way of qualifying your mistreatment of someone that presents in a way that you dont approve of? Hence why she says that you are a bunch of red neck meaning ignorant bigots. I couldnt agree more. As far as the token lesbian comment; it was highlighting their attitudes of singling her out when she complained about what was going on... and as far as the women referencing her claiming they knew who she was and their experiences with her in the change room the studio etc. This is hard evidence of the "othering" she was subjected to if they even know off the top who this person is. It sounds like a very hostile unprofessional KKK mentality as far as im concerned. The woman that claimed she came into the studio to her saying f B**** i know for a fact that this woman was friends with Luis one of the personal trainers and one of the "friends" she referenced that would constantly and deliberately disrupt and harass her as she worked out on the floor and in private in an attempt to get her to react and then get put out. Bunch of pathetic bullies. And the girl that wrote that comment is a bleach blonde desperado that has no self esteem and extremely insecure. The comments saying she should buy equipment and work out with her cats in her basement apartment; it would probably be healthier for her to do so then to be around your toxic bigoted pathetic ###. Jealous. First and last. Jealous. The comments about the cats and innuendos around the mental health and socioeconomic status and her mental health status around "anti social" etc PROVES again the attitude towards her was bone fida of discrimination and harassment. Even if she DOES have mental health issues or is anti social ( i wonder why she would be with such glowing experiences around such great people like yourselves) she still has the right to inclusion under the ontario disabilities act. As far as being charged for battery? Next time make it worth your while then and actually give her what she deserves. Im sure this woman was in better shape then the majority of the unhealthy witch hunters that bullied her there and even here in this forum. So highschool. pathetic. read a book and move . You need to experience life obviously not everyone lives like you and it doesnt make them inferior or unworthy of respect and inclusion!

If youre butch ill treat you butch? What does that mean even? So you admit you have a bigoted and differential treatment towards someone you perceive presents "butch". As far as the token lesbian thing, that is what THEY placed her as to excuse their bigotry; if you were intelligent enough to get it. And as far as the women here that claimed they "saw me in their change room" and that "cursed" at them etc. Whatever; case in point that all you people did was harass and gossip and alienate me from the minute i stepped foot in the place. Other wise how would you know who i was? hot gossip fodder was it? And as far as the person i supposedly called an "f b****" you were deliberately aggressive with me disrupting my workouts constantly trying to get me to react so that i would be thrown out; in fact you are Luis' "honey" or wanna be anyways. You are so desperate yourself and so insecure it is pathetic. ps youre fat.

Your perspective is full of contradictions. I have attended this particular location for well over a decade and have never had issue with any of the staff. I find it hard to believe that a woman purposefully hit golf balls at your head, that any of the personal trainers would speak to you in the manner you describe. I have found that the staff do their best to build personal yet professional relationships with members. Like I said, I have never experienced any unprofessional conduct. Maybe I go into the gym to work out and enjoy the stress relief this affords me at the end of my busy work days. I have never been told "have a good day ma'am" since the staff all know my name and make it a point to be courteous. You use terms such as redneck, unprofessional, bigots, etc. Have you ever considered that your personal issues are let loose upon anyone who YOU do not approve of? You will not remember, possibly because there have been many people you have offended, but you actually yelled at me once in regards to walking into the fitness studio. I believe your words were something to the effect to 'get the "F" out of here, I was here first you F-ing B'...I am not interested in swearing or belittling you, but I have to wonder why, if you were treated so poorly, why would you wish to remain? Equal rights and all that, at the end of the day, your behaviour is so outrageoes that many are thankful that your membership has been revoked so that we may continue to enjoy OUR time at the gym as we have prior to your one against the world attitudes against a wonderful facility with wonderful staff. There are a number of community centres who may be better suited to your needs...less people in YOUR space. ps...I will not name names such as you have, however, those you have named or described are all good people who do not deserve your criticisms or your form of harrassment. Enjoy your life and please let others enjoy theirs.

I attend this same gym and witnessed your aggressive behaviour toward a woman in the change room one day. She and I were chatting and you walked in, stared at her, shook your head and did the crazy finger spin at her. When you went into the washroom she asked me what she did to get that reaction, sincerely baffled. We did nothing to instigate this behaviour from you and she was a little shaken from it. Frankly, many of us knew to avoid eye contact with you and it had everything to do with attitude and not appearance, by the way. I feel sad for you and hope you find some peace in yourself. Maybe you were harassed and hurt in the past but don't carry that with you. You can live your life behaving like a victim who has to challenge everyone or realize that not everyone is against you. Smile and the world smiles with you. It's true!

"token lesbian?"... did it ever cross your mind that this person might actually be good at their job and have valuable experience and knowledge to offer. You talk about how the staff members were abusive and bigoted towards you, but you've just done the same thing to someone who's just like you.

haha thats kinda funny ^^^^ if you look butch im gonna treat you butch ! lol

charged with battery thats funny shes lucky a swat on the feet IS ALL SHE GOT!

and yes i would contact my lawyer also once even twice okay but constantly being bullied like that is wrong! i will agree you sound a bit antisocial but i think you have a good case here

wow ... people DO NOT READ ... SHE didn't like that fact that SHE was being called Sir . SHE should have sued the crap out of this place !

I pay to come to a place I assume I will get full consideration, she got abused, bullied and treated to hate crimes .

I don't know the rules of law in Canada but if that was me I would be calling my Lawyer