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Google review: unauthorized debit card charges from google 11

J
Author of the review
8:25 am EST
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hi, i've recently checked my debit card, and saw this transactions

Jan 26, 2018 POS W/D SV GOOGLE (Su g.co/helppay# MC GBR [protected] MASTERCARD 46.49
Jan 26, 2018 POS W/D SV GOOGLE (Su g.co/helppay# MC GBR [protected] MASTERCARD 46.49
Jan 25, 2018 POS W/D SV GOOGLE (Su g.co/helppay# MC GBR [protected] MASTERCARD 46.49
Jan 25, 2018 POS W/D SV GOOGLE (Su g.co/helppay# MC GBR [protected] MASTERCARD 46.49
Jan 25, 2018 POS W/D SV GOOGLE (Su g.co/helppay# MC GBR [protected] MASTERCARD 466.99

i didnt recall buying anything from google play, i also checked my order history on my google play but didnt saw anything that matches these transactions.

i would like to refund the money taken from my debit card with the total of 652.95 pesos, as soon as possible, thank you

11 comments
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J
J
jay salvador
US
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May 29, 2019 8:29 pm EDT

Hi! I’ve recently checked my debit card too. Same situation like yours. And saw this transaction. See pictures below as reference.

I didn’t recall buying anything from google, i also checked my order history on google play but i didn’t see anything that matches these transactions.

I would like to refund my money taken from my debit card with the total amount of 1, 017 pesos, as soon as possible! Thank you.

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A
A
annaliza fatallo
US
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May 31, 2019 5:31 am EDT

hi may i know if they give back the money?thanks

M
M
Melissa Giovanello
US
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Aug 28, 2019 2:50 pm EDT

I just got a charge for $213.34 & i didn’t authorize or buy anything through google Iit was purchased through my paypal account which is set to online line purchases to be taken from my bank account I did a disburse with PayPal & they closed the case stating it was a authorized purchase it was a authorized billing transaction meaning there was a free trial then after that they automatically take the amount in my case $213.34 also called my bank they can’t do anything have to go through PayPal & I look on my Google account order/purchase history & there is no purchases or subscriptions or orders so I’m just really pissed cause I can’t get a phone number fir google to talk to a customer service agent & google don’t have live chats either so don’t know what to don? Anyone that went or going through same situation please help me please if you have anyway to contact Google agent to deal with a unauthorized charge on my bank account ? Feel feel free to email me atgiovanellomelissa@yahoo.com to give me any help thank you or email me through my gmail melissagiovanello@gmail.com thank you

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A
A
ᴍɪɢᴜᴇʟ
US
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Jan 31, 2021 9:18 am EST

any update regarding this? did they give back the money? Thanks! 'cause I have the same issue right now.

M
M
M and V
US
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May 05, 2021 8:57 am EDT

Google Ap you just took away the hard earned money of my daughter who works to help support us here. Please return the 2, 900 that you took from my account please... Please do something about this breach. You are taking away moneyvthat is not rightfully yours

K
K
Kandice Respicio
US
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Sep 21, 2021 12:31 pm EDT
Replying to comment of M and V

are you able to refund the charges? I was charged four time this year

M
M
my life tilo
US
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Jun 11, 2021 8:30 pm EDT

En account la erunthu 179 rupees cut pannudi erukke

J
J
Jerry Ordona
US
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Sep 14, 2022 10:26 am EDT

Hello.

I have the same issue, google online transaction which we didn't make and yet debited from my account. I haven't made an online purchase in google play etc.

It was on September 12, 2022, P249.00.

Please see the attached file and refund the debited amount as soon as possible.

Thank you for your prompt action.

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S
S
Shaira Dolor
US
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Feb 11, 2023 11:28 pm EST

Hello.

I have the same issue, google online transaction which we didn't make and yet debited from my account. I haven't made an online purchase in google play etc.

It was on January 30,2023, 5 transactions! A total of P1,202.00

Please see the attached file and refund the debited amount as soon as possible.

Thank you for your prompt action.

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R
R
Richel A
US
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May 05, 2023 6:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Did they get back to you?

I’m experiencing the same since Feb until now.

Please send us an update. Thank you

F
F
Flormae Santos
US
Send a message
Dec 15, 2023 3:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello,

I have the same issue. I have a deduction of almost the same amount like 105 pesos, 185 pesos, 159 pesos from June 2023 until this December from Google without my knowledge. Please to my photo below

I couldn't recall any purchase from google and I check my google play history but nothing in there.

I would like a refund for my money that was taken frim my debit card woth 3800 pesos as soon as possible..Thank you

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