Google
Reviews and Complaints

First contacted developer of cash blitz casino on April 1st, 2022. I noted that there were a few serious errors in the game that quickly depleted purchased "coins".

I was assured that nothing was wrong and that i was just unlucky.

more game errors, lost purchases, calculation errors, game freezes, i contact support again. I'm told once again that nothing is wrong.

9 more of these cycles.

Finally, with another purchase gone and the gave behaving more erratically than ever, i messaged support. I was told that i needed a screenshot of the errors, or they couldn't help me.

I did better than screenshots. I screen recorded the errors hapoening and took screenshots, Back to support.I shared video and the screenshots with them.

I finally asked for a refund from my 1st contact, as i had proof of the errors. They were going to investigate and get back to me. Weeks went by, no contact. I contacted them repeatedly asking what their decision was.

Finally, i was told that it was technical errors by the support and they were going to credit back the coins lost due to the malfunctioning app.

They didn't. They told me Google could refund me. They also mentioned that a new version was being released, that fixed my problems.

Finally got Google involved. The request for refunds were all denied. Somehow, a malfunctioning app, where in app purchases are made via Google does not seem to be anything they can help with.

Developer finally confirms game issues, developer releases new version to address the issues.

My money making purchases in a faulty app, with documented video and screenshot proof of errors.

Google suggested that i contact the developer first, not understanding that i had, for nearly 3 months of back to back conventions regarding the numerous, repeatable errors.

The hands offf approach of helping a long time Google user and paying customer was honestly the coldest I've ever had, from any company.

Who is it that protects the end user, from faulty apps in the Google Play Store, where purchases were processed by Google and where the errors were documented, acknowledged by the developer?

One would assume that since t's the Google play store and the purchase transactions are processed by Google, that Google would help.

You'd be wrong. Google is only there to take in their 30% share. So, my losses were ignored. Others in the comments, noted similar issues. Who knows how many people have lost what was paid for. It's the perfect scam. Developer scams player, player contracts Google. Google does nothing. Developer does nothing.

10 years with the play store and not once, have i ever requested a refund of this nature.

In one instant, i went from an avid Google user who for over a decade had promoted its services, to understanding that people mean nothing to Google and are viewed as revenue streams.

Thank you for allowing for a place to post complaints. It's nice to know that at least that there is an outle to be heard.

Dear Sir/Madam,

I noticed a charge of 800 PKR/ 4USD twice in a week (27 June and 3 July). Below is the detail appearing in my account statement.

GOOGLE *GARENA G.CO/HELPPAY# GB INTERNATIONAL TXN. FEE PERCENT 3.50

Please advice how can I block this.

Regards,

Hamid

21st of every month, 15.89. The charge is for a subscription to Bing Blitz Plus. I am unable to cancel the subscription. Because I cannot locate it. BB will not do it for me. I can cancel my debits cards. Then they will not have numbers to charge me,

I keep getting charges from my bank account stating that I approved google to charge my account. I am not aware of any of these charges. If they do not refund me my money back and stop charging my account I will do a bank claim. I have been charged at least 5 times. This is sad. $4.99, $1.99, .99 cents , .99 cents, .99 cents all on the same day. How ironic is this.

On april 9th there was 1500 dollars in charges from this game. I recieved the notification around 8am sunday morning. I immediately canceled all apps purchased. So in other words the product was returned. I did not authorize these or give anyone permission to do so. I was denied my refunds. So google took my money, after someone else purchased these, there was no way possible all of these gaming apps good have even been opened because I canceled these within an hour of the posting. Then my bank also denied my dispute. I did not purchase anything. I contacted the app developer also and nothing in response. I tried a month later to contact google support and the games or apps, was not cancelled after I physically cancelled each one my self and sent emails on each to google support. I would like my money returned, why would I just give google 1500 bucks or purchase that many games. That should have been a red flag to the google system of fraud, or theft, but it was not. Especially on an account that hasnt downloaded or made a purchase in a very long time. Ive been patient with this but I need a resolution to this. Right is right and wrong is wrong. This is not good business google cubic games, do better please. My gmail is [protected]@gmail.com

This company HAZELTON'S is a scammer. It looks like the company is for gift baskets but there is a trick on this company.

I was searching for a product online and I come across to this company. I saw the product and click and sends me to this company. This company pretends that they have your product which I bought 4 (quantity) totaling $100+. But what they did is send me items they choose to replace the product I want and wrap it like a gift baskets not even totaling $25.00. I emailed them to send me the items I want or give me a refund.

Here is their response:

We're sorry to learn that you are not satisfied with the products delivered. We do take careful steps to ensure that all orders exceed expectations. However, as per our substitution policy stipulated in our terms and conditions, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and intended for a special occasion.

Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly changing on an ongoing basis after product details and photos have been published. Some items may be temporarily unavailable due to various reasons beyond our immediate control, under which circumstances we reserve the right to substitute such items with similar products of equal or greater value to ensure that orders are delivered in a timely manner without incurring further delays. Degrees of substitution may vary. In some rare instances, the entire contents of an order may be substituted.

Due to the high volume of orders being processed, we are not always able to contact customers ahead to advise them of substitutions. By placing an order you accepted our terms and conditions, and thus agreed that the order may consist of products that differ from the original product description. Furthermore, you agreed that you are not entitled to refunds or compensation under such circumstances, as per our refund policies: "NOT AS DESCRIBED & SUBSTITUTIONS - Where a package is 'not as described on our website' and/or we have substituted item(s) in a gift/gift basket that are in compliance with our 'substitution policy'.

We appreciate your understanding.

Sincerely,

Jincy (CSR)

This company should be shutdown. Hopefully one day.

I changed my phone number June 1,2022. Today June 20 I wasn't able to login to my gmail, youtube and play store on my android phone because they are all tied to my one gmail email.

1.Gmail has you enter your password. I know the password. I type it in.

2. The 2 step verification screen. It says will send code to my previous phone

number.

I dont have access to that phone number anymore. I have a new one.

3. It gives a link to click that says Account Recovery. Click it.

4. It says we have sent a code to the same email that you cant access.

What sense does that make to send a code to the email I am trying to log

into and have no access to at the moment? Makes no sense.

5. On same page there is a link that says...Try Another Way.

6. On this page it tells you to type in a different email for them to send

Verification Code. (Remember verification code is the topic.)

7. You type in a different email address of yours to get the code for Google.

8. You get the code and type it in and it says...We will send you a link to reset

your password in 48 hours!

So they neglect the issue which is the verification code and change the

topic to resetting the password which is not the issue or what anyone is

trying to do.

Then there is a sign in now link and they say to login quicker you can try

again.

Without the verification code from them trying again does what?

Absolutely Nothing!

So as of now I can not

1. Log into Gmail to see important emails

2. Use Youtube on phone

3. Use Google Play Store which is where you update your phone apps from.

4. Cant use Youtube Music that is a monthly subscription and cant cancel it

because I cant login to cancel it.

All they have to do is send the verification code to the second email address that they already have on file. Very Simple.

This is my complaint! Too much stuff is tied to Google account for them not to send code. They change topic to password reset and give you no way to log back into Your own accounts.

Today 20/06/2022 at 12:31 pm, A fraud transaction done by Google Temporary Hold from my bank account through my visa ended with 4249 of an amount of 70.00 PKR without my approval.

Also today 20/06/2022 at 12:36 pm, another fraud transaction done by Google Moonfrog Labs from my bank account through my visa ended 4249 of an amount of 10500.00 PKR without my approval.

Please solve these issues by refunding me the deducted amounts

Kind regards

I have two charges on my credit card that are completely unexplained both for $4.17

one on June 12, 2022:

category: Computer software stores

appears on my statement at GOOGLE*WG Group Ltd g.co/Helppay# NS B3k1Es CAN

The other one is on June 18, 2022

Category: Digital Goods: Applications (excludes games)

I would like an explanation, as i will be contacting my credit card company and have them challenged.

Merchant Contact Information

1600 AMPHITHEATRE PKWY, g.co/helppay#, CA 94043

Additional Information

Transaction Details

Transaction Date SUN, 06/12/2022

Transaction Status PENDING

Merchant Category PROCESSING

Mon

Jul 11,

2022

Merchant name is

GOOGLE *SERVICES

Merchant category is

PROCESSING

Amount is

-$1.00

running balance isPendingPending activity Opens modal dialog

Mon

Jul 11,

2022

Merchant name is

GOOGLE *TEMPORARY HOLD

Merchant category is

PROCESSING

Amount is

$1.00

running balance isPendingPending activity Opens modal dialog

Sat

Jul 9,

2022

Merchant name is

GOOGLE *SERVICES

Merchant category is

PROCESSING

Amount is

-$1.00

running balance isPendingPending activity Opens modal dialog

Sat

Jul 9,

2022

Merchant name is

GOOGLE *TEMPORARY HOLD

Merchant category is

PROCESSING

Amount is

$1.00

running balance isPendingPending activity Opens modal dialogSat

Jul 9,

2022

Merchant name is

GOOGLE *SERVICES

Merchant category is

PROCESSING

Amount is

-$1.00

running balance isPendingPending activity Opens modal dialog

Sat

Jul 9,

2022

Merchant name is

GOOGLE *TEMPORARY HOLD

Merchant category is

PROCESSING

Amount is

$1.00

running balance isPending

Sent an email, via my gmail, to Mary Lou B. at [protected]@yahoo.com on 6/8.

I received a reply from Mary Lou requesting I buy her two Apple Play cards, $200 each, because she had trouble with her cc, got locked out and more.

However, the email I received back from ML was via [protected]@aol.com, in which she requested the $400 Apple Play cards, which I did not notice that it was different at the time. I received another email today, requesting $600 more in Apple Play cards. I now phoned ML and she said her email has been compromised and that she did not ask me to get her the $400 or $600.

I've called Chase Bank with a dispute of this $400 scam, which they will handle.

However, I'm concerned that because I originally, etc. used my gmail account, that this scam artist now has my gmail address and will use it to scam me or others. Kindly help me out, please.

First let me start off by saying that I never seen any of the emails. Later on as this progressed I found out that a filter was set on my email account to send any email that had the word google in it directly to my trash folder.

April 27, 2022 7:26 pm Email: An order was created for two Google Pixel 6 phones.

April 27, 2022 7:26 pm Text received from my credit card company notifying me of a transaction at the Google store in the amount of $2335.38. I immediately call my credit card company to let them know that I did not make this transaction. They cancel my card and start a fraud dispute.

April 28, 2022 2:51 pm Email stating that "Your Google store order is on hold".

Verify your payment info

There was a problem with your payment method. Update your payment information in your Google Store account within 7 days to avoid order cancellation. Learn how to update your payment information.

April 30, 2022 11:40 am Email: Your Google Store shipment is here

Time to celebrate

FedEx just dropped off your shipment. Go on. Open it and enjoy.

I click on the Fedex shipping link and find out the order has been delivered at a trailer park 3 1/2 hours away from me and signed for by someone I have never heard of.

April 30, 2022 2:50 Email: Due to suspicious activity, we’ve suspended the ability to make payments through your account on Google products and services to prevent unauthorized charges.

To reinstate your ability to make payments, we need to verify your payments profile.

You’ll need to upload:

An image or scan of the payment method or a statement to confirm ownership

A scan of a government-issued photo ID that matches the billing name

For more information, visit the Google payments verification help page.

Verify now

May 5, 2022 Email: 10:10 am We couldn't verify your claim

Hello,

After reviewing your claim, we were unable to confirm fraudulent activity in this case, so no refund will be provided by Google at this time. If you would like to pursue the matter further, you can reach out to your financial institution.

Here are the details of your claim:

Claim ID [protected]

Payment method Discover •••• xxxx

Total amount disputed $2,335.38

Total amount refunded $0.00

VIEW CLAIM DETAILS

Thank you,

The Google Payments Team

May 12, 2022 3:53 pm Email: Thanks for contacting Google support team,

I'm Steven, I specialize in providing support for Google Store for North America region users.

I understand that there were two orders placed from your account which has been delivered to another address and it was charged from your credit card without your consent,

In order to assist you further on your concern, please share the order Id details of the two orders,

Please share the details with us by replying to this email,

Thanks for your understanding and patience.

Thanks!

Steven P

The Google Support Team

At this point I find the above email in my trash folder.

May 19, 2022 10:49 am My response to the above email:

Transaction ID# GS.[protected]

All of these emails were directly sent to my trash folder. I just saw this email this morning, along with many others from google. I believe my email account was hacked and they hid all google store messages from me. I did not purchase these phones. This is a fraudulent purchase! They used my name and sent to an address that is 3 hours away from me. This address would not even match by billing information from my credit card.

May 20, 2022 8:20 am Email: Thank you for reaching out to the Google Support Team.

I understand that this order(GS.[protected]) has been placed from your account with your consent,

I am sorry to hear that you're facing issues with unauthorized charges. I’ll guide you through the next steps necessary to resolve this matter.

I kindly ask you to report the unauthorized charges by filling out this form.

Please ensure that prior to submitting the form, you’re signed in to the Google Account (Google email) in which the unrecognized charges occurred.

If you report transactions for multiple payment methods, you need to file a request for each one.

Once you submit the report, you’ll receive a confirmation email with a claim ID within 12 calendar days or 10 business days.

To check the status of your claim, return to this form and enter your email address and claim ID.

If the status of your claim is still under review after 12 calendar days, don’t hesitate to get back in touch with me by replying to this email.

June 7, 2022 8:26 am Email: Your Google payments profile was temporarily suspended because you reported to your card issuer that at least one of the charges on your Google account was fraudulent. (Banks call these “fraud chargebacks.”)

Because fraud chargebacks usually occur when a payment method is used without the account owner’s authorization—indicating that the Google account has been compromised—we automatically suspend accounts that receive chargebacks to prevent further potentially fraudulent charges.

With regard to your account, however, a review of your account by our security team has found no signs of unauthorized logins or your account having been taken over by someone else.

You may want to check with any friends or family who may have had access to your device to see whether they intentionally made the charges.

Because we found the charges to be legitimate, we ask that you contact the issuer of your card and request that they reverse these fraud chargebacks.

Once you have confirmation from your issuer that the chargebacks have been reversed, click here to attach any supporting documentation from your issuer (such as screenshots of confirmation emails), and we’ll reactivate your account. Until then, your payments profile will remain suspended.

To prevent similar issues in the future:

Do not file fraud chargebacks with your card issuer if you, a friend, or a family member made the purchase through your payments profile

Fraud chargebacks should only be used in cases of outright fraud or illegitimate takeover of your account by someone else. Using them otherwise is against the terms of service of most payment methods.

Contact Google support to request refunds

If you need your money back because you are not happy with a purchase or because you made the purchase accidentally, request a refund by contacting Google support for the product or service you purchased. These requests will be evaluated under our refund policy.

For more information, visit the Google payments help center.

Thank you,

The Google Support Team

June 7, 2022 2:15 pm Email: We couldn't verify your claim

Hello,

After reviewing your claim, we were unable to confirm fraudulent activity in this case, so no refund will be provided by Google at this time. If you would like to pursue the matter further, you can reach out to your financial institution.

I'm not sure what to even do at this point. I know I will not pay for this fraudulent unauthorized purchase! How can they say my account was not comprised when all my emails with the word "google" in them were redirected directly to my trash folder? Apparently they do not believe nor do they care. They contradict themselves by sending emails regarding suspicious activity but then say my account was not compromised. If my credit card was cancelled right after the order was placed, why is there an email the day after wanting payment information verified? And then they still shipped the phones! I am telling everyone I know and will post this all over the internet! Google is a horrible company that doesn't care if it's customers are scammed!

there are 14 withdrawals of 0.99 from ny gift card google*nguyen+le+than

https://balance.Van6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O40024697165

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O3002522CEBE

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O500261B1603

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O1001212AEAA

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O500261B172E

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O1001212AEFF

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O4002469710B

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O1001212AD82

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O20025853D1F

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O500261B18BF

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O20025854105

- $0.99

6/8/22, 9:12 PM

GOOGLE*NGUYEN LE THAN - O600267D932C

- $0.99

6/8/22, 9:11 PM

GOOGLE*NGUYEN LE THAN - O400246974CA

- $0.99

6/8/22, 9:11 PM

GOOGLE*NGUYEN LE THAN - O3002522CDF2

- $0.99illaGift.com

There was a reoccurring monthly charge of $5.33 on my PayPal credit card. Invoice number [protected] which has to be bogus. I want it removed and my money refunded.

It is obvious that Google and PayPal make resolving such issues as difficult as they possibly can. What happened to your integrity?

user

Google

- $5.33

May 25

Payment - PayPal Credit

Paid with

PayPal Credit$5.33

Manage Google payments

Transaction ID

8GV03593KS088910S

Seller info

Google

https://support.google.com

noreply+[protected]@google.com

Invoice ID

[protected]

Purchase details

Monthly charge

$5.33

Total $5.33

We have a pending charge for June 13th in our joint checking account for something called Google Ultimate for $21.19. My wife said she never ordered this and neither did I.

Can you look into this and contact me.

Robert Thomas

[protected]@yahoo.com

[protected]

Was telling them about this lady named Flora Andrews who's a cyberbully racist and he responded to my Gmail message I sent him and he decided to be mean to me he's saying are you confused as to what this page is all about I don't like how he was being mean to me he was basically bullying me. Guy all he wanted to do was be mean to me he said you must be confused about this page he said to me I can't do anything about her because she's not on the page and I said that she is on Hangouts and he said he can't do anything about her they would only deal with people that are on their page that are bullying you.

The whole point of the kindle app is to buy and read books without having to purchase a computer or tablet just to read. Your monopolistic policies have dragged you into court before, ARE YOU IN A FLAMING HURRY FOR US TO DRAG YOU BACK THERE? Cause we are sick you death of you trying to force everyone to buy Apple products and use Google for everything! I've already dumped your leftist biased search engine, I'll dimp the whole Google company and go back to reading paperbacks before I'll suck Google off like that!

Took a total of $18.90 unauthorized out of my account. GOOGLE *Activision Mountain ViewCAUS This is the name of what appears on my account. This happened on 6/2/22 and it was $1.05 each charge and it did it about 18 times. I’m not the only person who has been a victim of this.

I can't submit a complaint because there has to be a maximum of 150 symbols. when you go back to count the symbols, the scroll is so quick you lose what you have typed.

Now you tell me the complaint is too short and won't receive any attention. That makes me wonder how important does one have to be to be treated as a loyal customer? I tried to submit again and it is required to give name, sign in or create account I have already given my email address.

I would appreciate a response.

Seems like every time I try to search for something your search engine makes me jump through hoops by making me look for traffic lights, bycicles, etc. This last time made me do this four times. YOU ARE FIRED. I am done jumping through your hoops. You better find a way of not punishing me for looking up things or I will not be coming back. Comprende