Trustpilot
Reviews and Complaints

I was sent a request from a delivery company to review on Tp, I diligently reviewed as honestly as I could including positive and negative comments.
I was then told my review had been removed. I objected and was asked for evidence that I had dealt with the company, I sent in my evidence,(email of delivery). I was then told that the review would remain removed, with no reason whatever. Tp is clearly protecting customers from any bad reviews, it has no point.
Attached is the last reply from ‘the integrity team’, (surely a joke), no reason given for my review being removed.

As a frequent user of online reviews, I have found Trustpilot to be a reliable and invaluable resource for making informed decisions. The platform's user-friendly interface makes it easy to navigate and explore reviews for various businesses. What sets Trustpilot apart is its commitment to transparency, ensuring that both positive and negative reviews are visible. I appreciate the diverse range of categories covered, allowing me to gain insights into different products and services. Trustpilot's star rating system provides a quick snapshot of a company's reputation, aiding in decision-making. Overall, Trustpilot is a trustworthy platform that I rely on for genuine feedback and guidance.

I highly recommend this company for CBD oil. They have the freshest and sweetest tasting oils, and I tried many places. I actually get a relax and soothing feeling from their products. It's a feeling of calmness and helps me sleep well. Their products are well made with natural products and are tested in a third-party lab before distributing on the market. Diana Sek is a sales rep who first introduced her oils to me, and I was not only impressed with her product, but also, with her knowledge and professionalism. She is kind and really cares about providing you the best product for your desires. Tatjana

I had trouble dealing with Viagogo.com, which is the worst and rude experience I am going through now as I have paid a huge amount for the tickets which they don't seem to have at all. In spite of raising query to their "reply within 48 hours customer support" many times, there was no response, and they have been shameless about their evasive automated answers.

As soon as I wrote a review for this company on Trustpilot, and Viagogo responded with in a day. Though the issue is not resolved in any way, at least it's good to know a site like Trustpilot can help you communicate in sensible way with this disgraceful, rude business companies.

LionessPetBoutique
Great Yarmouth,

I bought a Personalised Black Pet Dog Travel Car Safety Booster Seat to collect my new Puppy. I needed the item urgently, but when I placed my order, Leo, the pet shop owner contacted me to tell me he wasn't able to get the item made, personalised and shipped to me in time for the collection, but that he'd do everything he could to ensure it got to be as quickly as possible. Not only did it arrive in under a week, the quality is superb and it is extremely cosy and comfortable. Snoopy settled in to it immediately and we had a calm and quiet trip home.

Thanks to Leo for pulling out the stops! Superb service.

Had alot of communication with Pure Telecom concerning difficulties with my land line which I subsequently had to discontinue due to unsatisfactory outcome
I acknowledge that Pure were only in a position to forward my continuous complaints to "Open Eir" whose remit it is to maintain and deal with faults.
I found "Pure" to be easily contactable and on each and every occasion over 6-8 months they logged the ongoing issues I was having with my broadband and house phone. When I eventually had to discontinue the service due to non resolution of the problem,"Pure" acknowledged the difficulties including periods of lack of services and refunded me satisfactorily without quibbles

Ich habe bei Immoscout 24 ein Objekt gefunden, das mich interessieren w?rde. Leider kann ich zu dem Inserierenden keinen Kontakt aufnehmen, da er sich entschieden hat, sein Objekt nur an Plus- Kunden zu verkaufen. Plus ist aber ein Angebot von Immoscout24, welches einem bessere Chancen auf dem Markt verspricht, nat?rlich gegen einen entsprechenden Obolus. Also werde ich gen?tigt, Geld f?r ein Angebot zu zahlen, welches ich gar nicht will, um ein ?ffentlich ausgestelltes Objekt zu erwerben. Somit schl?gt Immoscout 24 zwei Fliegen mit einer Klappe. Sie binden den Kunden an sich, denn der kann ja nirgendwo anders mehr annoncieren und ziehen den Interessenten gleichzeitig das Geld aus der Tasche. Fein ausgedacht.

Very good alternative resource for consumers to provide real feedback on traders, and importantly, unlike some other 'review' websites do not remove feedback that a trader does not like. They also allow feedback for any trader or company and do not limit feedback only to consumers who have had direct dealings with the trader/company or to traders that have paid to be listed on what is effectively a 'fake' review site, but in reality is a trader promotion listing site.
Very good alternative resource for consumers to provide real feedback on traders, and importantly, unlike some other 'review' websites do not remove feedback that a trader does not like. They also allow feedback for any trader or company and do not limit feedback only to consumers who have had direct dealings with the trader/company or to traders that have paid to be listed on what is effectively a 'fake' review site, but in reality is a trader promotion listing site.

I had a bad review about a company endurance warranties I was notified by trustpilot that they were pulling the review due to the fact that that endurance speculated that they had no interaction with an anonymous anonymous reviewer which makes no sense I validate information by sending information to trustpilot to show them that I had a valid interaction with this company and a contract so they would not continue to suspend the review and post it back as lie but they never got back to me it seems that they are being paid by this company with shows a conflict of interest they want to keep the reviews for their particular company that pay into them positive and I used to think trustpilot was a good company but I'm out of the compromised so I would look for other sites to review to get factual representation of the company and negative reviews at any company that has a bunch of positive Group reviews I will be wary of because you also need those negative reviews they don't understand what they're doing what their business model

I posted a poor review of a merchant and everything worked just fine. I don't believe this website is a scam.

Like most of the reviews here report, my experience also suggests Trustpilot reviews are for sale and can't be believed by a consumer. As seems to be so common in other reviews I've seen, their "Content Integrity Team" seems to work with an agenda other than an unbiased review. In my experience they claimed I'd been unresponsive despite emailing them phone records from my phone company, copies of email threads, and pictures of caller ID screens taken directly from my phones. Repeatedly. Promptly. I even tried using a *** email account just in case *** had blacklisted Trustpilot (not that I'd blame them).Funnily enough the business account team got my emails when I emailed them, but somehow the "Content Integrity Team" doesn't. Y'all decide what that means, personally I concluded they are ignoring emails that suit them hoping negative reviewers will go away.Finally, when trapped, they concluded I'd not given them enough information. Short of going back in time and creating videotape of the calls, what more could they have wanted? What I provided would have been accepted in any courtroom in the land!Bottom line is "Buyer Beware". TP can deny and obfuscate all they want, but I've extensive documentation of my compliance with them policies and their failures to respond or engage. At least in my experience their motives and actions are integrity challenged at best, and the results of their ratings should be treated with deep suspicion. In fact, it's likely worse: If we assume, as so many have beyond just me, that a TP review is monetarily influenced, one has to assume a company with a stellar rating might actually be suspect.

Trust pilot is part of the scam. How they operate is simple, if you are a company and have bad reviews, they allow you to pay them a large fee, and then they will help you scheme and plot and teach you way to work their system so you can systematically dispute every bad review you don't want anyone to see because it is too true and reveals that you like them are scammers and work to deceive people.I have been aware of the scam Trust Pilot is running,. and am nearing the filing of suit with evidence to prove what I say is true! now we are in another battle where one of their biggest cheating clients works their negative reviews so hard that , they make it appear like their high paying client isn't a scammer like them.Trust Pilot contacted me about my detailed review about ***, known cheaters, and stated pretty much thus: *** would like us to delete your detailed review that cast them in a negative light, they know everything you said is true, but its a 1 star and messing up their scamming operations...thanks for proving my allegations as true! I submitted my review, and now am hip to your operation, deceptive practice, where you allow companies who pay you a fee, to work their negative reviews and dispute the 1 star reviews to help them continue ripping people off... no worries i'll file my review on BBB(DOT)org and submit my complaints to *** as for you and your fake review operation, I will submit it to my AG for civil process, and I am also going to go to your BBB and file a formal written complaint against you and detail how you fraudulently skew the reviews on your site! I cant wait to get started!if either fraudster wants to engage me in court, please keep up with this fraud, I am continuing to gather evidence. disclaimer: I am a federal whistelblower, and I am sorry I have to blow the whistle on you scammers, please be sure the last liars I filed on, some of them had to go to jail for fraud, deceptive practice and lying to the fed. lets get this party started!

My experience with the networkstore was a complete disaster. I ordered an iPhone xs max for $630.00 and when it arrived, I was instructed to take the sim out of my old phone and put it in the new device. However, when I did this, there was an error with the sim and the device would not connect to any wifi. I called Verizon for help, but after being on hold for two hours, I was transferred and then disconnected. The next day, I tried again and after an hour and a half on hold, I finally got through to an activation coach. However, they couldn't help me and transferred me to a tech. I waited another two hours, only to be disconnected again. This same process continued for several days, with me waiting on hold for hours and being transferred from person to person, but never getting any help.

On the fourth day, I contacted networkstore to see if there was a block on the line, but they said there wasn't. I waited for four hours that day, but still couldn't connect. On the fifth day, Verizon was supposed to have a tech contact me, but they never did. I waited for six hours for the call, but it never came. On the seventh day, after four more hours on hold, I finally reached the techs. They told me that the reason for the block was because the previous owner of the phone owed Verizon money and they had fully blocked the device from ever being activated. I was shocked that this could happen and immediately called networkstore. However, they didn't apologize or offer any help. Instead, they told me to send the phone back and they would send me another one.

I was frustrated and disappointed with the way networkstore handled the situation. They should have shipped me a new phone immediately, but instead, they made me wait for weeks and didn't even apologize for the inconvenience. I tried to contact Amazon for help and they were able to catch networkstore in a lie. When Amazon contacted me, I explained what happened and they contacted networkstore. We all came to an agreement that I would mail the device back and they would send me a new phone on Thursday. However, the phone never came on Thursday or Friday. When I contacted networkstore, they claimed that they never shipped the phone because I didn't mail my device back on a Tuesday. This was a complete lie and Amazon had recorded the whole conversation. They apologized and immediately refunded my money.

Overall, my experience with networkstore was terrible. They treated me poorly and didn't handle the situation well. I would not recommend them to anyone and I hope they learn from their mistakes and treat their customers better in the future.

Hey there, it's a new year and I finally found the time to write my review about TrustPilot. I promised them I would, so here it is.

I've been reading other reviews on the site and I'm not surprised that others have had similar experiences to mine. I've noticed that TrustPilot tends to delete authentic negative reviews while promoting fraudulent companies and scam individuals. It seems like they only keep positive reviews and will take down negative ones without proper investigation.

Now, let me get straight to the point. I had a bad experience with a fraudulent company that didn't deliver their service. I decided to write a review on TrustPilot to warn others about this company. However, the company flagged my review as not genuine and TrustPilot took it down. I provided all the evidence I had, including invoices and email threads, but they still disregarded my issue.

I was disappointed with the way TrustPilot handled my situation. Despite stressing the severity of the issue, the agent dealing with my case didn't seem to care. They even placed my review offline and refused to respond to my emails.

I hope others will avoid using TrustPilot as they seem to be promoting criminals and failing to take action in favor of the customer. This is just my opinion, but I hope it helps others in the future.

Kind regards,

Luis

Trustpilot is a website that allows consumers to review and rate businesses. I recently had a terrible experience with a moving company and decided to leave a review on Trustpilot to warn others about the company's unethical practices.

The original moving company provided me with a binding bid, but when it came time for the final move, they raised the price. The third-party company they contracted with arrived six hours late in a Ryder truck, not a moving truck. The movers had to sit in the hot truck for three hours before they could start moving my belongings. The whole process was a nightmare, and I had to call customer service multiple times to try and resolve the issues.

When a new company arrived, they took a video of everything in my apartment and tried to raise the price from 325 cubic feet to 600 cubic feet, asking for $1600. I refused to pay that amount and eventually settled on 500 cubic feet. The movers refused to start moving my belongings until I paid an additional $1052 in ACH and $1400 for delivery.

When my belongings finally arrived, I discovered that one item was broken, and my shredder was missing. I filed complaints with the Department of Agriculture and Consumer Services, the US Transportation and Federal Motor Carrier Safety Admin, and the DOT. I also filed complaints with the Attorney General in Iowa and the Better Business Bureau.

Third-party moving companies cannot charge consumers extra, and the bid is binding with the original moving company. The actual moving company can raise the price slightly if there are more items, but they cannot present consumers with hundreds or thousands of dollars in additional charges. Companies like U-Haul and Ryder trucks offer comparable prices for cubic feet, and consumers should compare prices before choosing a moving company.

Money gouging is illegal and abusive, and consumers should file complaints with their state's Attorney General and consumer services. A class action lawsuit should be started against companies that gouge consumers. It's also important to take out full insurance or go through renters or housing insurance to avoid heartaches and headaches.

In conclusion, Trustpilot is a valuable resource for consumers to share their experiences with businesses. I hope my review will help others avoid the same terrible experience I had with this moving company.

Trustpilot is a website that claims to provide genuine reviews of businesses, but in reality, it is a complete waste of time. They flag any review that is affiliated with their partners or ad affiliates, and they never respond to any complaints. Even if you provide them with receipts, invoices, screenshots, or conversations, they still won't fix the issue. I even offered to give them login credentials to authenticate the account at issue, but they didn't respond. This happens all the time with one particular company, and it's reckless. I still have a bad issue with a company I wanted to review, and no one will know about the scam or neglect, so it will continue.

Honestly, the only thing that Trustpilot should NOT be doing is flagging reviews. That's the very thing that review companies should not be doing. Otherwise, what's the use? We get to follow the lead of what are not so great people?

According to independent investigations, review websites such as Trustpilot may have fake reviews. There is controversy about the legitimacy of some of Trustpilot's and other consumer review websites' reviews and the way that it deals with complaints about them, although Trustpilot claims that it strives to only include genuine reviews. Trustpilot allows businesses to pay them to access its marketing services and use Trustpilot technology to filter reviews, normally selecting only favourable posts that customers place on their own website or other places. This may violate certain laws or regulations. Trustpilot published fake reviews for Bizzyloans, and it deleted them after they were brought to light by KwikChex, an online investigations company. Fake reviewers often steal the identities of real people to falsely build up reviewed companies' reputations. Trustpilot denies that it permits any known fraudulent reviews on its site.

On 14 September 2017, Trustpilot issued an open letter clarifying its review policy following allegations concerning the 'validity of reviews of [online estate agent] Purplebricks by customers'. On 22 March 2019, The Times reported that estate agents Purplebricks and Foxtons are "gaming" Trustpilot feedback by paying it to help gain better scores. In August 2016, five reviews of Foxtons were published on Trustpilot, with an average score of 2.2 stars out of five. The following month there were 467 reviews, 90% of them awarding five stars.

On 6 February 2020, industry publication Property Industry Eye reported that Trustpilot was looking into reviews of estate agents 'at large' after claims from property review website allAgents that 70% of their reviews could be fake. In May 2020, an episode of Joe Lycett's Got Your Back ran an experiment in which a fake company was created on Trustpilot, demonstrating the various ways of manipulating reviews on the site. Trustpilot published an online response, noting the value of the show's experiment in highlighting fraud on the site and promising to implement changes to tackle the problem better.

In conclusion, Trustpilot is not a trustworthy website, and you should not rely on its reviews. It is better to do your research and find other sources to get genuine reviews of businesses.

So, I had some dealings with Tesco mobile and let me tell you, it wasn't good. It wasn't anything to do with coverage or money, but rather the service and what they were saying was total BS. I decided to leave a negative review on Trustpilot, a platform I've been using for 5 years now. I've left a mix of positive and negative reviews (around 40 or so) to help other consumers make informed purchasing decisions.

However, after leaving my negative review, I received an email from Trustpilot saying that their "customized software" had detected unusual activity on the platform. I mean, seriously? Me leaving a negative review as a consumer on a platform for consumer reviews is considered unusual activity? That's way outside the box! I hope Trustpilot didn't pay much for that software because it's clearly not doing its job.

After reading other reviews on Trustpilot, it seems like their "customized software" is designed to pick up selected words for companies that have probably paid to have reviews checked/flagged. This is probably to minimize any negativity or opinions that may influence other users of their services. They ask the reviewer to provide evidence they cannot get, or make it as difficult as possible so that the individuals don't bother continuing.

I'm not sure if Trustpilot is as integrity-driven as they claim to be. It could be a coincidence, but after 5 years of leaving reviews, this software identification just seems a bit too much of a coincidence. Tesco Clubcard is just as bad, as they remove any negative reviews of their vouchers. They check and approve/reject all reviews of the Clubcard vouchers, so it's not unreasonable to believe that they'd do the same with reviews of other Tesco products/services to maintain brand image and dampen down any negative public opinions.

I'm also unsure why Trustpilot would remove 5 years worth of reviews for just 1 flagged by the "software." Their email said to reply to it if they'd made a mistake, which I did, but then received an email back saying "Thanks for contacting us. This email address is not monitored and this is an automated response." That definitely looks like they're trying to permanently remove reviews that a company doesn't like!

In the end, I had to message them via the website, but there was no appropriate drop-down to categorize the issue. As others have said, they simply asked for documentation to show an experience with Tesco mobile. Documentation to evidence a phone call? Seriously?

As a side note, they did say "We have automated software that runs 24/7 and removes reviews based on different parameters." This fits the above suspicions and does nothing to improve my thoughts on their "integrity."

I hope others will have more positive experiences, or they and customers, reviewers, and businesses will take note of these reviews. They'll either clean themselves up, or they'll not be seen as reliable or genuine anymore.

So, I recently had an experience with Getgo auto financing and 247 auto financing that I just had to share. I never actually filled out an application online to get financing from them, but on June 7th, 2023, I got a call from someone claiming to be from Getgo financing. He said that I had filled out an application for a loan from them to purchase a car. I was skeptical, but he seemed polite and everything he told me sounded okay, so I gave him my info.

But then he asked for a copy of my photo ID and bank statements. He told me to email them to him, but when he gave me his email address, it didn't match the Getgo financing email address. I tried to send him an email, but it didn't go through. I checked the reviews on them and found around 20 or more negative reviews on one site about them, saying that they were running a scam.

I sent him a message mentioning the negative reviews and that I didn't want to deal with them anymore. He sent me two more messages that day asking if I was still interested in getting financing from them. I had had enough and sent him a message back saying that if he sent me any more messages, I would charge him with harassment. The messages stopped, but I was still upset about the scam they were running.

So, I put a review on Trustpilot to warn people about Getgo and 247 auto financing. But 30 minutes later, I got an email from Trustpilot saying that 247 had gotten back to them and said that I never had anything to do with them. This was a total lie on their part, and Trustpilot was asking me for documentation and a client number from 247. I reported the matter to the RCMP in my city and the Ombudsmen for Canada.

It's frustrating that Trustpilot is covering up for businesses that are not legit. This clearly tells me that Trustpilot is not legit either and is a scam. I have put similar reviews on Trustpilot before that were never flagged by them, so this is total BS on their part. I just want to warn people about the scam that Getgo and 247 auto financing are running.

TrustPilot is a complete joke! We recently had a terrible experience with them and we strongly advise small businesses to stay away from them. We suspect that there may be fraud and big corporate interests at play.

We are a newly launched clothing company called Fat Pet Streetwear. Like every other start-up out there, we are trying to make it in this huge market of modern strange branding and marketing. We recently hired an awesome design agency called AR media to help us with our e-shop. They did an amazing job with our branding, web presence, and design. We were so happy with their services that we decided to share our opinion about them on review platforms like TrustPilot.

However, moments after posting a very good review about AR media's awesome services, TrustPilot flagged our review and sent us an email claiming that our review cannot be verified as authentic and that our opinion is biased and compromising the integrity of the internet community. We were shocked and frustrated by their decision, which we felt was completely wrong and nonsensical. We demanded that they restore our legit unbiased review and even offered to help them out to do their job properly. However, they repeatedly replied with identical "copy & paste" scripted messages, not even bothering to read what we were saying. We found ourselves wasting time and getting frustrated for basically no serious reason, when we just wanted to post a legit, truthful review about good business, praising the services that we were provided by the awesome AR media design agency.

We strongly believe that TrustPilot is intentionally making it hard for every small business to be seen, unless they are paying big bucks to TrustPilot! They only care about big companies and keeping their ratings high. They claim to accept invitations of businesses to rate/review them, only if those businesses have a high-tier paid subscription with TrustPilot and the invitation goes through the TrustPilot platform. Everything else out there they flag it, claiming untruthful excuses and basically not even bothering to be truthful and to promote good and verified business. Everything they advertise is a lie.

Small and medium businesses, STAY AWAY from TrustPilot! Don't pay them a dime. Consumers, don't believe any nice review you read in TrustPilot, especially if it's addressed to big companies which pay TrustPilot in the millions, to keep their fake ratings high.

We are going to take a screenshot of that review here, cause TrustPilot is most probably gonna remove that one as well and of course we are going to share the screenshot with EVERYONE! People need to know the real face of TrustPilot. We need to take them down, we let them grow too big!

This was our first experience with TrustPilot and it's going to be the last one as well! It was a waste of time, a build-up of frustration, and a complete joke. As a small start-up trying to make it in this sea of misinformation, we strongly advise other small businesses to stay away from TrustPilot.

Trustpilot is a review community that helps consumers find trustworthy companies. However, my experience with Trustpilot has been less than satisfactory. Despite providing them with legal information, Trustpilot removed my complaint, which contained publicly available data on Companies House registry and the internet. Trustpilot did not bother to contact me to further investigate the matter, and instead assumed that I was a competitor, which I am not. This is not the behavior of a genuine representative of Trustpilot.

On December 12th, 2018, I called Pro-Camera/Middleton Hill Limited regarding a Canon camera. The gentleman I spoke to assured me that it was not a Grey Import but a UK model, and this was also stated on their website. However, when I received the camera the next day, I discovered that it was a Grey import, which was confirmed by the Canon Serial number checker. The camera was intended for the Singapore/Korea/Malaysia market and was not supposed to be sold in the European Economic Area. Canon advised me that Pro-Camera/Middleton Hill Limited are not Canon agents and that no free repairs would be carried out by them. Trustpilot has seen this in writing from Canon.

Despite this evidence, Trustpilot has not investigated the matter honestly and has ignored my genuine complaint. They have not responded to my emails, and have removed my honest review. This is not the behavior of a trustworthy company that helps consumers find trustworthy companies. It seems that Trustpilot is siding with companies that pay them a fee, rather than with consumers who need their help.

I have issued a Court summons against Middleton Hill due to its nefarious activities. Consumer Direct has also been informed of this matter. I advise others not to deal with Pro-Camera/Middleton Hill Limited, as their employees cannot be relied on to be honest with you. They deliberately misled me by advertising the camera as a UK model when it was not. They caused me deliberate aggravation, inconvenience, and distress by sending me a product that I did not want.

I am not a competitor, as Trustpilot knows, and I have received a disturbing and threatening email from Pro-Camera/Middleton Hill Limited. They further state that Canon will provide service repairs during the first year, when in fact, Canon will not do so without making a charge, as it is a non-EU or UK model. The matter is now with the courts, and I hope that Trustpilot will take my complaint seriously and investigate it honestly.

I signed a one year agreement for the Standard Plan. It was explained to me that trial add-ons have been enabled on the account. I immediately asked for them to be removed, in multiple emails and calls, as there is no way to distinguish the features I'm paying for vs. the features which were trial add-ons. I sent multiple emails asking for this to be removed and Ryan responded and confirmed in writing that they have indeed been removed (Aug ***). I then proceeded to integrate my website with the widgets available for me to use. While speaking on the phone with Conor, my customer success manager, he told me after reviewing my website that the features I have used are not part of my plan. I was furious and asked for them to be removed immediately and that it had already cost me resources to get integrated in the first place; now followed by more resources to get them removed. He explained to me that a new contract would need to be signed, which I proceeded to execute on Aug ***. Despite the new contract, without the trials provision, the add-ons are still enabled to this day (Sep ***). Note that the original trial end-date was Aug *** on the original contract, which has also elapsed, yet the features are still enabled. Since signing the replacement contract on Aug ***, I have contacted both Ryan and Conor to remove the trial add-ons without resolution. At this point, it would seem to me, that I am victim to a highly intentional effort of either up-selling or retaliation. I have explained on all occasions that there is no way to separate between paid and trial features, and that I am unable to use the service since I cannot distinguish what I am paying for vs. what is a 'trial feature'. Furthermore, this is what I communicated from the beginning and was assured the trial features have been disabled. Yet I still fell victim to the exact scenario I wanted to avoid. Whether the intent is malicious or up-sell oriented, this is unethical business practice aimed at intentionally confusing the client. Furthermore, since the trials have been removed from my contract and are still active, even after their original contract's expiry date, it is my strong opinion that the up-sell tactic is beyond reasonable and therefore malicious in nature. I am seeking legal advice on the matter and intend to escalate to necessary governmental departments.

Trustpilot is selling protection to Yell by deleting bad reviews for Yell and presenting Yell with a fake rating. Trustpilot is making a fraud crime by protecting the Yells fraud. They cancelled my bad review for Yell after i wrote my experience that i was cheated and become a victim of Yells fraud.
If Trustpilot is doing this for Yell, means that it does it also for other firms.

Rhea (Trustpilot)

Aug 24,2020, 4:16 PM GMT+2
Hi there,

Please disregard my last email as there was a type-error in it. To clarify:

www.yell.com has reported your review as being defamatory, so it's been temporarily moved offline. Trustpilot is a platform that sits between consumers and businesses, so we have to balance competing responsibilities: We want to let everyone tell their story (good or bad), but we're also required to take down words and statements that may unjustly cause significant damage to reputations, whether that be a person or a company. We hope you understand our position, and that we really want to get your review back online as soon as possible.

To help us do that, please send us documentation to support the following statement(s):

"You may think that you are hiding behind the fake initials ZA but the police investigation will locate you. You know very well that you are serving this big fraud Yell and you are also an accomplice to this crime."
"Yell is using the UK law to blackmail and terrorise small business traders and push them to continue to pay after they are cheated from Yells agents promises."
"they use this totally fake rate experience to present it as a rating for their all services."
"Yell is using this fraud tactics to trap innocent traders,"
"They continue to use innocent workers to disturb traders for unpaid bills of contracts they support they did but they never covered."
" Yell shared illegally me details to Moorcroft and Moorcroft illegally disturb me with posts and texts to collect the dept that Yell illegally charged me after they cheated me to accept their services they never provided to me."
"Instead of helping you they will spend your money to terrorise people they have cheated"
"There are still people - customers who continue to pay Yell waiting results, when Yell is spending their money to hunt illegal ghost depts?"

If you can't provide any evidence, please edit your review to remove the statement(s) above. You can do that by logging in to your profile using this link.

Best wishes,

Rhea

Rhea (Trustpilot)

Aug 24,2020, 4:12 PM GMT+2
Hi there,

Thanks for coming back to us and for outlining your position.

We've had another look into this and have decided to place your review back online.

Best wishes,

Hi Nikolaos Nikolaidis,

Thanks for reviewing www.yell.com on Trustpilot.

www.yell.com has reported your review as being defamatory, so it's been temporarily moved offline. Trustpilot is a platform that sits between consumers and businesses, so we have to balance competing responsibilities: We want to let everyone tell their story (good or bad), but we're also required to take down words and statements that may unjustly cause significant damage to reputations, whether that be a person or a company. We hope you understand our position, and that we really want to get your review back online as soon as possible.

To help us do that, please send us documentation to support the following statement(s):

"You may think that you are hiding behind the fake initials ZA but the police investigation will locate you. You know very well that you are serving this big fraud Yell and you are also an accomplice to this crime."
"Yell is using the UK law to blackmail and terrorise small business traders and push them to continue to pay after they are cheated from Yells agents promises."
"they use this totally fake rate experience to present it as a rating for their all services."
"Yell is using this fraud tactics to trap innocent traders,"
"They continue to use innocent workers to disturb traders for unpaid bills of contracts they support they did but they never covered."
" Yell shared illegally me details to Moorcroft and Moorcroft illegally disturb me with posts and texts to collect the dept that Yell illegally charged me after they cheated me to accept their services they never provided to me."
"Instead of helping you they will spend your money to terrorise people they have cheated"
"There are still people - customers who continue to pay Yell waiting results, when Yell is spending their money to hunt illegal ghost depts?"

If you can't provide any evidence, please edit your review to remove the statement(s) above. You can do that by logging in to your profile using this link.

We look forward to receiving your update in the next 7 days. If we don't hear from you, we'll have to keep your review offline. It won't be deleted, but it will stay offline until you get back to us.

If you have any further questions, please visit our Support Center, or ask us by replying to this email.

Best regards,

Rhea

Nikolaos Nikolaidis

Jul 20,2020, 7:58 PM GMT+2

If you still believe that my review for Yell is too rude i can add more
Informations about their dirty tactics.

Trustpilot System (Trustpilot)

Jul 20,2020, 12:29 PM GMT+2

Hi Nikolaos Nikolaidis,

Thanks for reviewing www.yell.com on Trustpilot.

Your review has been temporarily moved offline because www.yell.com has reported it for the following reason:

It contains defamatory statements.

Should you agree that your review contravenes our guidelines, please log into your profile using this link and edit your review to address the point above.

For a step-by-step guide to editing your review, click here.

If you believe that your review does not contravene our guidelines for the reported reason, feel free to reach out to us by replying to this email.

Either way, we're looking forward to hearing from you within the next 7 days. Otherwise, we'll unfortunately have to keep your review offline until we hear from you again.

If you have any questions, you can also try visiting our Support Center.

Best regards,

Trustpilot

My answer to Trustpilot:

I keep all the emails with Mr Stephen Brannigan the sales agent that he sold me Yells services. Yell also have this emails.

I m not the only one who is cheated from Yell. There are thousand other like me. You dont know it?

You dont know that Yell is using your rating in a fake way?

I have all the proofs and all the documents, but you seem you dont care for this. If you dont know already the activity of Yell then it seems you only care to protect your customer.

I can send you any proof if you really need proofs.

I have been trying to cancel my service for several weeks. I signed up over the phone with a salesperson (Aaron K) Junary 2019 for a year subscription to collect reviews on our website. I signed up at a cost of $5280 USD for the year from quote *** dated January , 2019. I was to also receive an extra month free as part of an incentive promotion that was offered. When I signed on, I was clear that we were using 3dCart and was told it would be no problem. Unfortunately, there were more problems than expected and we were not collecting reviews properly until approximately April 2019. Upon integrating the product reviews, it was decided that it couldn't be done as originally planned and would require regular product listing updates. While this was quite inconvenient for me, we proceeded this way. Throughout the year, there were other issues such as the Google Structured Data which was incomplete and returning errors. This created more SEO headaches for me and additional programming on my end to try and rectify. Unfortunately, there was no way to modify TrustPilot's system to accommodate a solution that was suggested. I contacted TrustPilot to cancel my account and close it to which I received word that I didn't respond to an email sent in December 2019 for renewal and they automatically renewed my subscription at $7400 USD which is absurd. I explained that not only did we not see the gains expected, we in fact saw a drop in sales over the previous year. Not to say it's because of TrustPilot but they're service surely didn't help. I've been trying to get a response from them for weeks to resolve this issue with no response beyond informing me of the contract and cancellation time. "As I mentioned you agreement has already renewed per our terms. We sent a courtesy reminder on 12//19. My hands are tied as it relates to the 2020 contract, however, I have marked your account for non-renewal in February 2021." This is completely unacceptable. As per their own contract, TrustPilot's obligation states "A seller review invitation service (the "Seller Review Invitation Service") as specified in the Order Form, which sends an invitation and, if selected, one or more notifications to Customer's customers (the "Consumer") on Customer's activation, inviting Consumers to post a review of their service experiences." This was not fulfilled for nearly 2 months which should constitute a termination of this contract.

You cannot simple believe in ratings numbers in their website because they are made up. They put down a lot of badviews from some companies and do not even bother check if the good ones are legitim. So you have a lot of bad service or products companies with 4+ rating. I placed a bad review about one company and send about 3 emails with all the details and proofs regarding the problem I had and they put down my review for silly arguments, despite I providing dozens of printscreen and videos regarding the problem. So the rating they provide are all misleading.

I lodged a complaint with Banxso and for weeks now they are all ignoring me, making promises they dont keep, literally not accepting e mail from me and the switchboard bluntly refuses to put you through to anyone. I have dealt with Joe at their Customer department who promised someone senior will call me - but that never happened.

I find it absolutely unprofessional to treat a client with such contempt. Surely the decent thing is to just communicate with a client and try and resolve their issue or at least hear them out.

I put in a real review of Yahoo to Trustpilot that was later removed. I have gone through several processes to fight this removal because it is a true and valid review, but Trustpilot are standing firm saying they have found an association between me and Yahoo. I know they can't have found an association because there is none and they will not tell me what this association is. My conclusion is that Trustpilot are taking pressure from Yahoo to remove negative reviews therefore making their purpose obsolete. How can a supposedly unbiased review company remove valid reviews?

I am contacting you as I recently posted a review on the Trustpilot platform on July 07, 2023, sharing my experience as a Shoppydeals.co.uk customer. However, I am surprised to find that Trustpilot.com informed me by email on August 04, 2023 that my review had been removed.

I want to emphasize that my review was genuine and honestly reflected my experience as a Shoppydeals.co.uk user. I am a firm believer in freedom of expression and believe that customer reviews are essential in helping other consumers make informed decisions.

What confuses me even more is that even though my review has been removed, other reviews are still appearing on Trustpilot. I want to remind you that there should be no censorship of my opinion or any other opinion. I see inconsistencies in the moderation of reviews on the Trustpilot.com platform.

This is concerning because there should be no censorship on reviews and it is essential for me to be able to share my reviews transparently on Trustpilot, a platform that wants to be a reliable review platform.

I'm puzzled that positive reviews are routinely taken down, while negative reviews, some of which may be defamatory and derogatory, seem to remain online. This raises questions about Trustpilot's credibility as an unbiased and transparent review platform.

TrustPilot is a great place to check out what other people think about a particular provider. The ranking system has been around for a long time and has been tested, but I recently noticed something strange. I had a bad experience with an organization that had previously provided excellent service. On TrustPilot, they are currently ranked as Good (4*) from almost 140,000 reviews. The organization has been around for about 12 years, and their TrustPilot reviews go back to when they provided a faultless service. However, several reviewers, including myself, have reported over recent months that their experience is now Bad (1*). Unfortunately, their current rating is based on all reviews, so the current bad reviews are diluted out by their previously excellent ones from years ago, and their current ranking does not accurately reflect their current performance.

A more equitable approach is that adopted by eBay seller reviews. Here, only reviews for the last 1, 6, and 12 months are considered and categorized as Positive, Neutral, and Negative, alongside the number of reviewers for each category. The eBay approach reflects current activity by the seller and is much more relevant in a situation like the one I described above.

As other commenters have reported, TrustPilot is very defensive of their system. When I contacted them about the perceived anomaly, they quoted their use of Bayesian Statistics in reaching their ranking. They do not seem to accept that a customer wants to know how a supplier is performing now.

I recently experienced bad service from a supplier who has a 4.5 rating, and on reading the current reviews, I found several reviewers reporting the same issues, suggesting the company has "gone downhill" recently from what had been a highly rated service.

There is also no doubt that TrustPilot favors their paying business subscribers. I also had dealings with a scam subscription company that was operating on the borders of legality. Many others were rightly making comments about them, but the company, obviously with good bad (!) lawyers, was getting TrustPilot to remove and refer back to the reviewers for using words such as scam or fraud in their reviews, but this company never responded to any reviews. One can only conclude that TrustPilot was complicit.

The bottom line is that by all means, look at an organization's TrustPilot ranking, but read current reviews (if genuine) for information on how the company is actually performing now.

I just had a terrible experience with Trustpilot. I wanted to warn people about a Chinese fashion site that is a total scam, and I noticed that on most review sites, this site had a rating of only one star. But on Trustpilot, it had four stars! I couldn't believe it. How could such a well-known scam company have such a high rating on Trustpilot?

So I left a review warning people about the scam, but the company didn't like it and requested proof. Trustpilot removed my review and asked for proof of purchase. I gave them everything, including my PayPal refund, and I was "verified" (whatever that means), so my review went back up. But it didn't stay up for long. The company questioned my legitimacy again, even though I had been verified. I refused to give them my personal details, so they took down my review again.

In the midst of all this, I contacted Trustpilot to ask them to take down my review, but they gave me the same old story about algorithms and such. I know there are lots of fake reviews on Trustpilot, but all the legitimate ones seem to get removed. Trustpilot claims they don't let companies remove negative reviews, but that's not true. They remove them for the scammers. It's part of their service.

I tried to contact Trustpilot several times, but I never got a reply except for an automated message saying they had received my email. Eventually, they reinstated my review, but it only stayed up for an hour before they took it down again. It's been almost four months now, and my review is still down.

I also discovered that Trustpilot uses other scams. They harass businesses with bad reviews and won't take them down until the company becomes a paying customer. Then they coach the companies on how to cheat the system. This is a Danish company, and I can't believe the Danish government hasn't done anything to stop them. They are damaging the reputation of Danish businesses.

I think I stumbled upon a much bigger problem than just warning people about a Chinese scammer. Trustpilot seems to be part of the problem, not the solution. I've heard that there are major investigations by the BBC and the Guardian in the UK, but I haven't seen them myself. If you're interested, you might be able to find them.

So, I recently had an experience with Trustpilot and I have to say, it left me feeling a bit skeptical. First of all, I noticed that they have limited the number of characters you can use in a review to 4000. This seems like a strange move to me, as it restricts the amount of information you can provide about a website. It almost makes me wonder if Trustpilot is really a review site at all.

But that's not all. I also noticed that Trustpilot seems to be collecting a lot of data on what websites are associated with different email addresses. Now, I'm not saying that they're using this information for nefarious purposes, but it does seem a bit suspicious to me. If I wanted to create a site that would collect this kind of data for advertising purposes, Trustpilot is exactly the kind of site I would create.

Another issue I had with Trustpilot is their policy of relying solely on automated software to remove reviews. While I understand the need to remove reviews that contain swear words or other inappropriate content, I think it's important to have a human being review each review to ensure that it's fair and accurate. Trustpilot's policy of relying on automated software to do this seems like a bit of a cop-out to me.

And when I tried to contact Trustpilot to ask about this policy, I was met with silence. It took several months and several emails before I finally got a response, and even then, the response was less than helpful. It almost seems like Trustpilot doesn't want to engage with its users at all.

But perhaps the most concerning thing I learned about Trustpilot is that they apparently charge companies ?800 per year to remove negative reviews. Now, I can't confirm this, as it's just a rumor I've heard from a few different sources. But if it's true, it seems like a pretty shady business practice to me.

All in all, I'm not sure I trust Trustpilot. It seems like they're more interested in collecting data and making money than they are in providing a useful service to their users. And when you combine that with their lack of transparency and poor customer service, it's hard to recommend them to anyone.

Trustpilot is a website that claims to provide honest reviews of companies. However, my experience with this site has been far from satisfactory. It seems that Trustpilot is more interested in making money from companies than providing genuine reviews to consumers.

One of the biggest issues with Trustpilot is that companies are able to send out unlimited reviews to people. This means that you will see hundreds of reviews for the top companies every day. I find it hard to believe that people would sign up for Trustpilot just to leave great feedback on a company without any incentive. Most of the 5-star reviews don't make sense and seem to be bots too. Additionally, a lot of people seem to leave reviews from other companies on the Trustpilot page. For example, I have seen people complaining that their dress was too small or how the item was faulty. They are so dumb that they are leaving it on the wrong page.

When I complained to Trustpilot about this issue, they protested and said that they don't tolerate fake reviews and asked me to report them. However, when there are hundreds of fake reviews every day, I don't have time to click report. It's not my job to do so. Trustpilot claims to have integrity software, but it only seems to apply when bad feedback is left. Then, by magic, the review is removed. They never remove 5-star reviews, which I have noticed.

The companies listed on Trustpilot can also get bad reviews removed. They claim that they don't believe you've had a genuine experience and your review is removed. This is from the very same companies that are full of 5-star fake reviews. Trustpilot says they don't delete bad reviews, but what they do is hide them so nobody can see them, which is just the same.

Trustpilot seems obsessed with getting reviews about themselves. They have 250,000 reviews and are rated great. What kind of review site reviews itself? It's embarrassing. From that, I can gather that they literally bombard people with emails hassling them to leave reviews. I mean, who really thinks I'll set up an account to say how great Trustpilot is? Most of the reviews seem fake and just say nonsense such as 'you can trust Trustpilot' or 'Trustpilot is amazing.' They really expect people to believe that?

I left a bad review for Trustpilot, and their integrity team removed it. I needed to prove it was genuine and had to send them proof it was real by sending an invoice, which is impossible as I was leaving my comment on the number of dubious reviews.

In conclusion, Trustpilot cannot be trusted. They seem totally narcissistic and care only about harvesting 5-star reviews for themselves. Whenever I see a company bragging about how high their rating is on Trustpilot, I just laugh as it carries no weight with me.

I have been using Trustpilot for a while now and I have to say, I am not impressed. At first, I thought it was a legitimate review site where I could share my honest opinions about different products and services. However, after writing over 20 reviews, my account was banned for being a "liar" and a "spammer bot". I was shocked and offended by this accusation, especially since I put a lot of effort into my reviews.

What really bothers me about Trustpilot is that they seem to prioritize paid and fake reviews over genuine ones. I have seen countless reviews on the site that are clearly fake or written by people who were paid to write them. It's frustrating to see these reviews being allowed while honest reviews like mine are being banned.

Another issue I have with Trustpilot is their lack of security. When I was browsing the site, my security software picked up on malware and phishing profiles. I also noticed that some of the reviews, especially the ones about dating sites, were written by profiles that seemed suspicious. It's concerning that Trustpilot allows these unprotected devices to be compromised.

Trustpilot claims to have a software designed to catch spam, but I find this hard to believe. If they did have such a software, they would have caught the phishing sites that have been reported by thousands of people. I even sent them an email with my security software that was designed to catch malware, but they did not respond.

It's clear to me that Trustpilot is not interested in protecting the public or promoting genuine reviews. They seem to be more interested in making money and allowing scammers to win. I have even heard that they will take down reviews if the site doesn't like them, which is unacceptable.

Overall, I would not recommend Trustpilot to anyone looking for honest reviews. It's a shame that a site that could have been so useful has turned into a platform for fake reviews and scams. If you want to read genuine reviews, I suggest looking elsewhere.

I recently left a review on Trustpilot about shiply.com, a courier facilitator, and let me tell you, I was not impressed. In fact, I gave them a measly one star. I believe that shiply is way too close to eBay, and I even mentioned to eBay that I could prove fraud and shill bidding with the use of the courier facilitator. But what happened next? The ability to perform this function vanished into thin air. And what was shiply's response? They claimed that the changes were made to enhance the user experience. But let's be real here, that's just BS.

My review is still under investigation by Trustpilot, and it was reported on June 25, 2018 and published on June 24, 2018. But the fact of the matter is, when you import the item number from eBay to Shiply for the purpose of getting a quote before the auction ends, you also import the address down to the postcode, minus the door number. And in doing so, you can uncover a scammer. But I don't think eBay is too keen on that, considering they make 10% per scam.

Let me explain further. Say you have three eBay sellers, all selling the same Sony laptops. You've already used the Shiply option to import the eBay item number and have seen the address of two of the three sellers. And it's the same address. Ouch. But if you can identify the same three sellers as bidders and find them bidding in each other's auctions, you have a case of shill bidding and, if successful, fraud.

Shiply "enhanced" its "user experience" before I could pin the third seller to that address. The address is Beresford Avenue, Coventry, CV6 5JA. But there's no door number, so unless we go door to door, I believe the "human rights" of these criminals were and are still safe, even from the police, sadly.

I also believe that eBay "suggested" the tweak to Shiply's system, and it had nothing to do with any "enhancement" for our benefit. So, in one fell swoop, I have managed to review three for the price of one, and all get a maximum one star in my book.

Update: Shiply replied to my post via Twitter and changed its mind on why the Shiply system was "tweaked." Now, I am told it is down to data protection, specifically GDPR (General Data Protection Regulation), and they had to remove the ability to see the postcode. But what about the rest of the address, Shiply? I'm not convinced.

So, I just read some reviews about Trust Pilot and let me tell you, I was not impressed. At first, I thought maybe it was just a few people having a bad experience, but after reading more reviews, I realized that Trust Pilot is not trustworthy at all.

I had an experience with Indeed.com and decided to post a review about it on Trust Pilot. At first, my review was posted, but then it was taken down. Why? Because Indeed.com reported it. Instead of contacting me directly, they went through Trust Pilot to report my review. How unprofessional is that?

Trust Pilot then asked me for a "Proof of Purchase" from Indeed.com. Seriously? Do they think I'm going to have a receipt from a job search website? I tried to explain this to them, but they just kept asking for more documentation.

It's clear that Trust Pilot is just trying to cover their own assets. They don't care about the consumer or the employee. They're just trying to make a quick buck by selling fake reviews to companies.

I'm so glad I found SiteJabber. It's a much better platform for honest reviews. I've noticed that on Indeed.com, employees are only allowed to "vote" on reviews, not actually post their own. It's clear that they don't want honest feedback from their employees.

And now, Indeed.com and Yelp.com have commercials? It's obvious that these sites are just trying to make money by selling fake reviews to companies.

Trust Pilot? More like Trust My [censored]. Don't waste your time with this site.

Trustpilot is a company that claims to be a trustworthy platform for reviews, but my experience with them has been nothing short of scandalous. They operate like a mafia, and their unprofessionalism is appalling. I took the time to write a genuine review about a positive experience I had with a company, but Trustpilot flagged and removed it. When I complained, they gave me a bunch of red tape treatment and lies about using customized software and Content Integrity Agents to ensure the trustworthiness of their reviews. But it's all a bunch of lies, and they're shameless about it.

Their next move was even more disgusting. When I contacted them about their mistake, they asked for my private information, which was suspicious enough. So, I did some research and checked out their reviews on Trustpilot and other sites. I found that many people had similar experiences to mine, and Trustpilot's own registration of reviews on itself was highly suspect. They gave themselves a 4-star rating, while only 16% of their reviews were 1-star. But when you look at other review sites, the reviews are not that positive.

It's clear that Trustpilot is not living up to its main banner mantra of preventing fake reviews and ensuring trustworthiness. My advice to anyone and everyone is to stay far away from Trustpilot. They are scammers and criminals, and you should be careful not to give them any private or telling information.

Trustpilot is a website that allows people to leave reviews about businesses and services they have used. It is a great platform for people to share their experiences and help others make informed decisions. However, it is important to note that not all reviews on Trustpilot are genuine, and some may be biased or fake.

As a common human being, it can be difficult to navigate through the reviews on Trustpilot. Some reviews may contain spelling and grammar errors, making it hard to understand the message the reviewer is trying to convey. However, it is important to take the time to read through the reviews carefully and look for common themes or issues that people have experienced.

One common issue that people have experienced is poor customer service. Many reviews mention that businesses have failed to respond to their inquiries or have provided inadequate support. This can be frustrating for customers who are trying to resolve an issue or get help with a product or service.

Another common theme in reviews is the quality of products or services. Many people have left reviews stating that they were disappointed with the quality of the product or service they received. This can be a warning sign for others who are considering using the same business or service.

Overall, Trustpilot can be a useful tool for people to use when making decisions about which businesses or services to use. However, it is important to read through the reviews carefully and look for common themes or issues. As a common human being, it can be easy to get caught up in the emotions of a review, but it is important to remain objective and make an informed decision based on the information provided.

I was pretty curious about Trustpilot, so I decided to register for a free account. At first, everything seemed to be going well. My customers had the chance to give me feedback and share their thoughts about our consulting service. However, things took a turn for the worse when an anonymous person rated me with a pseudonym that we've never worked with before. This person gave us a 1-star rating and used some pretty rude words. The problem was that this person had never actually used our product. Not even once.

I decided to claim this 1-star review and let Trustpilot know that we had never been in touch with this person before. However, even though I provided proof that this person had never used our product, Trustpilot still approved the rating. They said that it was a correct rating and that everything was still fine. I was pretty frustrated by this, especially since this person had never even used our product.

It turns out that this person probably called one of our customer service members and wasn't happy with our conditions and pricing. So, they decided to give us a 1-star rating for our whole company, philosophy, and hard work. And Trustpilot was totally okay with that. They didn't seem to care about checking the truth or taking things seriously.

So, I would definitely caution anyone against registering for an account with Trustpilot. They just don't seem to care about their users or their ratings. They're not interested in checking the truth or making sure that their platform is fair and unbiased.

But it gets worse. When I tried to get rid of this fake 1-star rating, my only option was to contact the person who had left the rating. I was able to figure out who they were by their email address, and I found their LinkedIn profile. I asked them to remove the rating, but they refused. So, I told them that I might have to contact a lawyer if they didn't remove it. And guess what? They removed the rating, but they told Trustpilot that I had blackmailed them with a lawyer.

And then, Trustpilot decided to show a warning badge on my public account. The badge said that my profile was manipulating people who were rating my profile to avoid negative ratings. What the heck? Trustpilot was basically blackmailing me with a warning on my public profile because I was defending myself against fake ratings.

And it gets even worse. Trustpilot not only shows the warning badge on your public profile, but they also close it for you so that you can't edit your profile anymore. This is just ridiculous.

From my perspective, Trustpilot is a very criminal company that blackmails businesses and other kinds of private individuals who are just trying to make a living. They're a huge trap, and I would definitely advise anyone to avoid them at all costs.