Goop’s earns a 1.0-star rating from 0 reviews and 2 complaints, showing that the majority of wellness and lifestyle enthusiasts are dissatisfied with products and content.
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Incorrect information, unapologetic, insincere
1. I placed my first order with Goop online and received a website error when trying to finalize my order. 2. Contacted Goop and was told the reason was that they didn't have my billing address, so I gave it to them for them to enter and "force my order through on the backside." 3. To my reply with my billing address, Kelsey responded that the item I ordered - which was available when I placed it in my cart - was no longer available. 4. I asked why the subscription option which was available over the weekend when I placed the items in my cart was not appearing to provide the regular service and lower price. 5. Melisa responded subscriptions were no longer being offered for one of the products and that when the item was back in stock, the subscription option would once again be available. 6. I responded that the subscription option was also not available for the other item in my cart which had also been an option when I placed it in my cart. 7. Melisa then responded that they had turned off the subscription option for its Goop line. 8. Melisa, the "customer experience" representative completely disregarded that all items and options were available when I placed the items in my cart a day or so ago. 9. When I told her that for the first time I had ever placed an order with Goop and that I found the whole thing very frustrating, she replied in total "We sincerely apologize for your poor experience." I expected more from Gwyneth's modern life business. These people, especially Melisa Lerner, have no class and no sincerity. SoulCycle would never treat its customers like this.
Goop is a website that sells a bunch of stuff
Goop is a website that sells a bunch of stuff. I tried to buy something from them, but then someone used my credit card without my permission. I told Goop and my credit card company, but nobody did anything to help me. I got an email from Goop that said my order was delivered somewhere else, even though my credit card says it was sent to me. Don't buy anything from Goop, they don't care about their customers.
Is Goop Legit?
Goop earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Goop. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Goop.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Goop.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Goop and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Goop.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Goop protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Goop. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Goop complaint handling
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Goop Contacts
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Goop phone numbers+1 (844) 983-4667+1 (844) 983-4667Click up if you have successfully reached Goop by calling +1 (844) 983-4667 phone number 0 0 users reported that they have successfully reached Goop by calling +1 (844) 983-4667 phone number Click down if you have unsuccessfully reached Goop by calling +1 (844) 983-4667 phone number 0 0 users reported that they have UNsuccessfully reached Goop by calling +1 (844) 983-4667 phone number+1 (650) 281-2777+1 (650) 281-2777Click up if you have successfully reached Goop by calling +1 (650) 281-2777 phone number 0 0 users reported that they have successfully reached Goop by calling +1 (650) 281-2777 phone number Click down if you have unsuccessfully reached Goop by calling +1 (650) 281-2777 phone number 0 0 users reported that they have UNsuccessfully reached Goop by calling +1 (650) 281-2777 phone numberMedia Contact+1 (310) 818-8800+1 (310) 818-8800Click up if you have successfully reached Goop by calling +1 (310) 818-8800 phone number 0 0 users reported that they have successfully reached Goop by calling +1 (310) 818-8800 phone number Click down if you have unsuccessfully reached Goop by calling +1 (310) 818-8800 phone number 0 0 users reported that they have UNsuccessfully reached Goop by calling +1 (310) 818-8800 phone number
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Goop emailspress@goop.com100%Confidence score: 100%partnerships@goop.com100%Confidence score: 100%unsubscribe@goop.com92%Confidence score: 92%Communicationfeedback@goop.com92%Confidence score: 92%Support
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Goop address212 26th St STE 206, Santa Monica, California, 90402-2524, United States
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Goop social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025 - View all Goop contacts
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