GourmetGiftBaskets
Reviews and Complaints

I recently made an order from GourmetGiftBaskets for delivery in the US, all the way from the UK. However, I received an email from them stating that there was an issue with my order that could not be resolved via email and that I needed to call them. Unfortunately, I couldn't call them as the "toll free" number they provided was not of any use to me. I tried to communicate with them via email, but they still refused to reveal the top secret issue with my order. This whole situation has been a complete shambles and I am extremely disappointed with their customer service. I have even reported this to my bank as fraudulent activity. It's a shame because I was really looking forward to receiving my order, but now I am left with a sour taste in my mouth. I would not recommend this company to anyone.

I recently had an experience with GourmetGiftBaskets that left me feeling disappointed. I had ordered a wine gift basket and cake for my daughter's 30th birthday, as we were unable to celebrate together due to the ongoing COVID-19 pandemic. Unfortunately, the cake did not arrive as promised, which was a major letdown.

When I tried to reach out to customer service, I found it difficult to get in touch with someone who could help me. I was only able to speak with the team that places the orders, and they were not able to provide me with any assistance. It wasn't until several days later that I finally received a call back from someone who could help me with my situation.

At that point, I was frustrated and disappointed. I had asked for a refund, since it had been a week since the cake was supposed to arrive and I had not received it. However, GourmetGiftBaskets did not refund my money. Instead, they sent another cake, which I was told tasted terrible.

Overall, I was very unhappy with my experience with GourmetGiftBaskets. I don't think I will be ordering from them again in the future, and I would advise others to do the same. It's important to be able to trust the companies we order from, and unfortunately, GourmetGiftBaskets did not live up to my expectations.

I recently made a purchase from GourmetGiftBaskets and opted for the overnight delivery service, which cost me a pretty penny. Unfortunately, there were some weather conditions that may have affected the delivery, but according to the tracking information, the package had arrived at the local airport at 6:23am. I was confident that my package would arrive on time, but then I received a notification that there was a mechanical problem and the delivery would be delayed by one day.

I was disappointed to learn that the shipment guarantee only covers weather conditions and not mechanical issues. When I reached out to customer service to express my concerns, they informed me that since there was mention of a weather issue, they would not honor the guarantee. This left me feeling frustrated and disappointed, as I had paid extra for a service that did not deliver as promised.

Overall, I would caution potential buyers to be aware of the limitations of the shipment guarantee and to consider the possibility of unforeseen issues that may arise during the delivery process. While I appreciate the quality of the products offered by GourmetGiftBaskets, I was disappointed by the lack of flexibility and understanding when it came to honoring their guarantee.

So, I got a gift from GourmetGiftBaskets.com, and it was sea salt caramel & chocolate covered strawberries. I was pretty excited to try them, but when I opened the package, I was disappointed. The packaging was not good at all, and the strawberries were not ripe. The chocolate was too thick, and the salt was too much. I was not happy with the product at all.

I tried to leave a review on their website, but they only show the good reviews on the product detail pages. I couldn't leave a review on social media or Google either. I tried to contact customer service, but I didn't get any response.

I would suggest that you save your money and go to Edible Arrangements instead. They have better presentation and their dipped desserts are actually good, even if they are overpriced. Don't waste your money on GourmetGiftBaskets.com.

I gotta say, I was pretty disappointed with my experience with GourmetGiftBaskets. The first basket I got as a gift had some moldy oranges and crackers that tasted like they had been sitting around for a while. And let me tell you, those snack boxes were way bigger than the actual snacks inside. I mean, what's the point of that?

So I reached out to customer service and they sent me a replacement basket. But get this - there was no fruit in it at all! And the value was even worse than the first one. They had this cardboard thing taking up half the basket and just set the snack boxes on top of it to make it look bigger. And again, those boxes were way too big for the amount of snacks inside.

And can we talk about the fact that these aren't even real baskets? They're just flimsy cardboard containers. Like, come on, if people knew what they were actually getting, they would be so disappointed. I was pretty mad that my family member had spent money on this.

Overall, I wouldn't recommend GourmetGiftBaskets. The quality just isn't there and the presentation is pretty misleading. Save your money and go somewhere else.

I was stuck at home because of Covid-19 and I wanted to make Easter special for my grandkids in California, Arizona, and Ohio. So, I decided to order some treats from Gourmet Gift Baskets. I spent almost $300.00 on the items. Unfortunately, when the youngest grandchild, who is only 5 years old, received her Easter basket, the head of the bunny was detached. I was really disappointed and upset about this.

I called the Customer Service representative to request a replacement. However, she told me that they have no stuffed animals in stock to send a replacement. Instead, she offered me a $15.00 refund. I don't think this is acceptable. I was hoping that they would want to make things right and send something to fix the issue. I am a loyal customer and I would like to continue doing business with them.

The representative did offer me a $30.00 store credit, but most of the items are out of stock and this doesn't even cover the shipping cost. I am really sad about this situation. I hope that Gourmet Gift Baskets will take my feedback seriously and improve their customer service. I understand that mistakes happen, but it's important to make things right and keep customers happy.

So, I gotta tell you about my experience with GourmetGiftBaskets. My daughter lives far away from me, so I wanted to send her something special for her birthday. I decided to go with the gourmet baked goods basket, and I had a choice of when it would arrive - next day, two days away, or five days away. Her birthday was five days away, so I picked that date. I figured she'd be home and it would be a nice surprise.

Well, let me tell you, it was not a nice surprise. The basket never showed up. I checked the tracking and it was literally 20 minutes from her house the night before her birthday. But did it arrive on her birthday? Nope. And we're now two days after her birthday and still no delivery.

I contacted GourmetGiftBaskets and they told me that FedEx ground doesn't deliver on Mondays, so it would be there the next day (Tuesday). But that's four days late! And all they did was refund the shipping charge. No apology, no retribution, nothing.

I was really disappointed. I thought this was a family-owned and operated business, but they treated me like a big corporate number, not a person. It totally ruined the surprise and I won't be using them again.

I gotta say, my experience with GourmetGiftBaskets was not a good one. I placed an order and got an email asking me to call them right away to clear something up about my order. So I called, and this employee was like, "Sorry, your order ain't happening. And we can't give you your money back either." They said it was because my Billing Address didn't match the address I used to register my credit card. I mean, come on, right? They were so rude about it too, didn't offer any help or anything. They just told me to go fix it with my bank. It took me over a week to finally get my money back, after jumping through all these hoops with my bank. What a waste of time! All they had to do was tell me that the two addresses had to match and let me change the Billing Address on my order. Ugh.

I recently had an experience with GourmetGiftBaskets that left me feeling frustrated and disappointed. I wanted to send a gift basket to a coworker who was in the hospital, and I thought that GourmetGiftBaskets would be the perfect place to order from. However, my experience with their customer service left a lot to be desired.

I had trouble getting in touch with their customer service team, and when I finally did, I was told that there was a problem with the shipping label. Apparently, the room number had been cut off because there was a maximum number of characters per address field. I was never made aware of this, and I was frustrated that I had to pay an extra $11 to correct the address. To make matters worse, I was also charged an additional $15 to send the basket to a different location.

I had originally requested overnight delivery, but after all of the extra charges, the shipping ended up costing more than the basket itself. At this point, I was beyond aggravated and decided to cancel the order and request a refund. I asked for an email confirmation of the cancellation, but I have yet to receive one. I was told that it could take up to two weeks for the refund to be processed, which is frustrating.

Overall, I was disappointed with my experience with GourmetGiftBaskets. While the basket itself may have been nice, the customer service left a lot to be desired. I wish that I had been made aware of the character limit on the shipping label, and I was frustrated that I had to pay extra to correct the mistake. Additionally, the shipping costs were exorbitant, and I was left feeling like I had wasted my money. I hope that GourmetGiftBaskets can improve their customer service in the future so that others don't have to go through the same frustrating experience that I did.

I gotta say, I've had some mixed experiences with GourmetGiftBaskets. I've gotten two baskets from them, and both times there were some issues. Now, I ain't one to complain, but when you're paying good money for a gift, you expect it to be top-notch, ya know?

The first basket I got had a brochure included with it. So, being the curious cat that I am, I decided to take a look. And what do I find? Half the stuff in my basket had been swapped out for cheaper items! I mean, come on, peanuts instead of chocolates? That's just not right.

Then, I got a fruit basket from them. Now, I love me some fresh fruit, but when I opened the box, I was pretty disappointed. All the pears were black and the skins were rubbed off from the scratchy excelsior they were sitting on. And to top it off, there was pear goop all over the place. Not exactly what I was hoping for.

I did contact the company both times, though. The first time, I let them know what was missing and they sent replacements. The second time, I was so fed up that I just asked for a credit to my uncle's account. They did make some excuses, but eventually they came through with the replacement items. We're still waiting on that reimbursement, though.

Overall, I'd say that GourmetGiftBaskets has some work to do. They need to make sure they're delivering what they promise, and not skimping out on the good stuff. But, hey, at least they made it right in the end.

I ordered 19th Hole - Golf Gift Basket as a "thank you" gift for one wonderful person who speaking metaphorically almost saved my life :)
I mentioned my address because I wanted to be sure that everything would be ok with the order.
Can't believe that I spent my money and time on that. It didn't look like the picture and was disgustingly packed, I had to do it by myself to make it look nice. I was very frustrated.

These guys are horrible, they ruined my surprise gift! I purchased a Valentines gift from www.gourmetgiftbaskets.com and it did not show up and they do not reply. I was counting on them and I was very excited about my purchase. Now after I read the reviews I know that these guys are not to be trusted and I regret I didn't check the reviews earlier!
Please, do not waste your money and time dealing with this scam company. I'll try to warn everyone I know about this store.
Right now I can't do anything, I'll try to get in touch with them and get my money back.

I have ordered two baskets from the company www.gourmetgiftbaskets.com. I got these baskets and there was brochure inside. I started to look at it and noticed that almost the half of all products was substituted by cheaper things. I decided to ask the owner, why they haven’t warned me about it. But it turned out that the seller left fake email address on the website. Don’t repeat my mistakes.