GrabCar / GrabTaxi’s earns a 1.0-star rating from 103 reviews, showing that the majority of riders are dissatisfied with their transportation service.
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taxi apps operations
Just sharing my frustration. What I wrote to grab. Dear Grab Management, I am personally blessed to be accepted as one of your peers. When I learned that joining your fleet would somehow help me in terms of finances especially of my family's, I did exert every effort possible just to apply for car financing to the hope that I can provide better living for my family. I unfortunately was not able to get a dip on the first incentives scheme and now, you even lowered the lowered incentives scheme. How would I be able to sustain my monthly amortization for the car financing? Is your lowered incentive scheme has something to do with UBER since they have no incentive at all? And for sure, your next incentives scheme would be lower than what you have previously offered until there would be none at all.How am I supposed to pay for the top-up? For the cost of the cellphone unit you issued? How am I supposed to provide stable income for my driver's family? Where's your heart in it? Stop clouding our minds with the holiday rush, of better opportunities for higher income? Metro Manila's traffic is disaster and would get even worse this holiday season. How are we going to collect at least 8k? Don't you even know that during APEC, my driver barely got riders? Stop using us just for your own advantage. You earn a lot from us so you should at least incentivized peers and drivers fairly. Give necessary incentives which will encourage us to work harder. I regret now that I applied for car financing.A promise of good living was even ruined by your injustice. Oh well, you don't understand the feeling of worrying a lot everyday by debts, food for the family, sicked loved ones because in any case, you will earn a lot from hardworking peers and drivers. Whoever is responsible for the worsening incentives scheme, I hope you won't be on our shoes to worry on such cases. You too have families and I hope none of those won't happen to you.
incentive scam
Public: Beware of the scam incentive of grabcar/ Grabtaxi inc. We are writing you this letter because we used to work with uber and we received good incentive though it was shallow at this time so we switch to Grabcar Philippines under the umbrella of Grabtaxi Inc based in malaysia. Our point is they promised incentives but they hold and make it appear you violated certain policy but when you verify what the offense are, they will tell you that it is from Singapore and Malaysia who banned them. In this scenerio, no where can you find a way to get all your hard earned incentives by virtue of meeting the quota as per Grabcar policy. Make it short your incentives will be all gone like dust in the wind and worst you are banned. Weare calling the attention of the Chef's of NBI, LTFRB and local government to apprehend this modus operandi in metro manila and is now spreading in cities like Baguio, Cebu and many places.
Grabcar cheat incentive
I drove 105 trips but they say I only driven 99 trips.
Second time I drove 108 trips then they say I drove 98 trips
i am from bacolod and thinking about this. my friend loaned 3 suv's because of the incetive program which is "wow" . after 3 months, the incetive program lowered down...less 25%. Now, she is now a "pagdadalawang isip" and nervous what will happen next..Whenever i will ride a taxicab, i asked most of the drivers of taxi who do grab a taxi, they mostly turning their cp off or not doing or grab a taxi anymore though they have a grab a taxi sticker, when i asked them they just told me that "indi na nami ang grab kay daw kami ang ginaipit"..most of them has the same reasons. hope someone could enlighten me about this..thanks
My experience in Malaysia has been worse to worse. Ive been in situations I wouldnt have imagined before. IN this country, you need a lock not only for your bags but also lock yourself infornt of the locals. The locals are very hard to get along with. Well, some people are exceptions. I came across this sly, conniving girl.
I went into a grab car and left my phone in the passenger seat. I later tried calling my phine after 5 mintues of running after the car. But the person who stole my phone switvhed it off. I am devastated beacuse i am a student and not a local malaysian. I dont know what to do. Any suggestions?
I called the car driver by calling the grab car company, but when the taxi driver returned .. i checked his car and coulnt find my phone
unjustified dismissal without a grievance procedure. Victimizing GC drivers with low fares but wanted 5 stars services. Misinformed GC drivers on legality of Grabcar and insurance cover. I was terminated on 7th.Jan 2016 but all my grabpay fares and credit prepaid for use of the app is still being withheld!.
Ex GC driver, Kuala Lumpur.
To the Public especially to those who want to apply as Peers or Partners in Grabcar. Below is how Grab will fool you with their stupid incentives that will destroy your cars and you won't earn anything despite efforts so this is fraudulent and cheating to the filipinos.
GRABCAR'S
NEW INCENTIVE SCHEME
FOR DECEMBER 7 TO DECEMBER 13
WITH BONUS!
Ho, ho, ho, GrabCar Peers!
We're getting busier this holiday season!
We're giving a BONUS for RUSH HOUR RIDES on top of the usual incentives! Read more below!
Driving part-time? No worries! We've added more tiers to accommodate part-time drivers! Hit the roads on rush hours and EARN FROM HIGHER FARES, PLUS OUR RIDES BONUS!
Holidays are approaching = higher number of requests = higher rush hour rates = HIGHER FARE = HIGHER INCOME! Plus, don't forget the bonus!
'Tis the season to be merry, indeed!
New Incentive Scheme for GrabCar and GrabCar+
December 7 to December 13, 2015
Total Fare per Driver per Week*
(Guidelines Below)
Incentive per Week
PHP 20, 000 or more
PHP 6, 000
PHP 18, 000 - PHP 19, 999
PHP 5, 500
PHP 15, 000 - PHP 17, 999
PHP 5, 000
PHP 12, 000 - PHP 14, 999
PHP 4, 500
PHP 10, 000 - PHP 11, 999
PHP 4, 000
PHP 8, 000 - PHP 9, 999
PHP 3, 500
Weekly cut-off: 00:01 AM of Monday to 11:59 PM of Sunday
Fare computation will be on the basis of total fare
(including GrabCar's 20% commission but excluding tips)
The total fare qualified for incentives will include only the highest fare of
each unique passenger per week
Minimum Acceptance Rate (AR) of 85% to qualify for incentives
Complete at least
30 RIDES
between
6 AM - 11 AM & 4 PM - 12 MN
MONDAY TO FRIDAY
and get a fixed bonus of
PHP 1, 000
RUSH HOUR BONUS INCENTIVES
on top of whatever you earn from the fare incentives!
The total rush hour rides qualified for bonus incentives will include only one rush hour ride per unique passenger per week
The PHP 1, 000 bonus is a fixed sum
Minimum Acceptance Rate (AR) of 85% to qualify for bonus incentives
HACKS TO EARN MORE!
What matters is how much total fare you earn, so More Online Hours + High Acceptance Rate = Higher Income!
We reward long rides, too! Long rides help you minimize your downtime and maximize the fare.
Be online and bid for booking requests on rush hours! Check out our Rush Hour Rate Hack Sheet below to maximize higher fares during peak rush hour periods!
Wondering where to go?
We seem to have a whole lot of passengers booking a ride from the areas below during morning and evening super peak hours. Insider tip: we've got more booking requests from these areas and higher rush hour rates!
Drivers get more fare + passengers get more Grab love = win-win!
HACKS TO KEEP TRACK OF THE FARE!
For Peer-drivers: list down the total fixed fare before or after each trip.
For drivers: Check your Driver App Job History. GrabCar's 20% commission is listed in the Job History section of the app. Divide this value by 0.2 to get the total fare.
Take screenshots of the e-receipt page to keep track your income.
INCENTIVE GUIDELINES
*For the total fare qualified for incentives, we sum up only the fare of the driver's weekly unique passengers.
If a passenger was serviced by the same driver more than once per week (beginning 00:01 AM of Monday to 11:59 PM of Sunday of each week), then only the highest fare of the passenger's trips for that week will be counted in the computation of the total fare qualified for incentives.
All drivers must maintain a minimum Acceptance Rate (AR) average of 85% from Monday to Sunday. Drivers who fall below 85% AR average will not receive any driver incentive.
Metro Manila is defined as the collection of cities under the National Capital Region: Manila, Caloocan, Las Piñas, Makati, Malabon, Mandaluying, Marikina, Muntinlupa, Navotas, Parañaque, Pasay, Pasig, Pateros, Quezon City, San Juan, Taguig, Valenzuela. Greater Metro Manila is defined as all of Metro Manila, plus nearby urban centers of Antipolo, Bacoor, and Imus.
Only trips taken inside Greater Metro Manila will be counted in the total fare qualified for incentives.
You must accept booking requests coming from Metro Manila.
You may or may not accept booking requests coming from or going to Antipolo, Bacoor, or Imus; you may do so at your own discretion. Trips coming from or going to Antipolo, Bacoor, and Imus will be counted in your total fare qualified for incentives.
If you choose to accept booking requests going to or coming from outside Greater Metro Manila, you may do so at your own discretion, but these trips will not be counted in your total fare qualified for incentives
Total fare for incentives includes passenger promo rides (total fixed fare) but excludes tips.
Want a quick breakdown of this week's incentive remittances? We're now rolling our summary of transactions!
Fill in the form through the link below and we'll be sure to send you a summary of transactions to help you manage your weekly remittances.
Here's a tip: once you've already filled in the form, no need to fill in the form each week. You'll be part of our database, and we'll automatically send you a summary of transactions every week! Sending of summaries of transactions may take up to five working days after the date of remittance.
Please allot at least 5 working days for us to process your incentives. Your valid incentives will always be remitted to you.
However, if the system detects an account exhibiting CHEATING OR FRAUDULENT ACTIVITY, NO INCENTIVE will be remitted to the account and the account will be PERMANENTLY BANNED from the system.
The past few days, we've seen rides per driver and fare per driver rising! GrabCar sets a fare and incentive structure that is fair, sustainable, and constantly achievable.
Here's to more rides and higher income this coming week!
Team GrabCar MNL
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Copyright © 2013
Made with love by Team GrabCar MNL
12/F Rear Tower, Wilcon IT Hub, Chino Roces Ave. cor. EDSA
Bangkal, Makati City, Philippines
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Hi All
We just want to reiterate that Grabcar is not what she is saying. I would say Uber is fine and legitimate but Grabcar has took plenty of money from their peers because they Hold the incentives specially those who did great money out of thei great effort so we want to warn the people of Manila, Philippines that this founder of Grabcar has multiple charges in Malaysia related to Financial Scam.
Your's Truly
Couple
Yes it is true because I was suspended for one month with no apparent reason when I complaint in the grab office and worst they took 50% of my commission incentives lately.
Try to see all the complaints in all grab page in Facebook if you are really from grab because many incentives were hold and the way they hold it is they have to ban you so it will appear legal. Yes I am operating from Uber now but stop my operation from Grab because of this issue. Please stop playing here because peoples' money are involved and this is a serious case. Filipinos are always playing safe and they are great manipulator and is known around the world so better back off!
If you have complains? Go to grab office, not here. Proper place and time to complain. We can also think that you're from Uber based on how you talk. Grab didn't force you to buy a car or didn't force you to join them. If Uber is the best why are there complains against Uber too?
As you mentioned, your case is different from others .. so not all grab operators are experiencing your experience. You can only say a company is a scam if all those who deserve to have the incentives were not given incentives. Maybe grab just need to repolish their system, same with Uber and other big companies, it isn't a new case. They may not be perfect but it's far different from a scam. If it's a scam you won't see an office of grab now.
FYI, I am not from grab company. I have a car under grab and all my incentives were given. i have applied my car to grab voluntarily and accepted the incentives they are giving to us, It is an incentive so meaning .. it's a BONUS apart from the total fare we are getting. I have previous complains to grab, discrepancy in incentive computation... but all were settled and can be considered a normal error.
A lot of people are thanking these grab and uber app based ride because commuting became easier. Getting a cab or taxi is now easier. Peace!
incentive fraud and malice
Dear People of Metro Manila and other regions nationwide. We are complaining against Grabcar / Grabtaxi Inc because of the Incentive fraud who victimized many Grabcar Operators or otherwise known as "Peers". Here's the case, Grabcar lowered their incentive scheme down to over less the fraction of how much Grabcar operators were earning in the early month of this year in the amount of estimating 35 thousand per week and above (Philippine Currency) simply to recruit operators to avail their incentive schemes. In other words, Grabcar, who has a mother company based in Malaysia or Grabtaxi Inc., has cheated many people in Metro Manila advising them to by a car through financing. in order to earn big through the incentives they offered by letting them used their cars for the purpose of ride sharing option to the public using an apps in any of the mobile's phone simply downloading it from the apps store of Google play. The incentive scheme today especially effective October 2015 has just drop down where it leads many car owners in hot water by no longer be able to pay their monthly amortization fee. We consider this act as barbaric and grave fraud and an act of stealing the public precious money. We strongly Condemn GrabTaxi inc., who is currently holding an office at Makati, Metro Manila with postal address at 147 H.V. De La Costa Street, the Philippines. Thanks! Grabcar Operators
Dear GRAB-PH Management - there are lots of complaints already but you seem quiet. You're suppose to pacify all these complainants but your Customer Service is not doing their job. So what's the purpose of putting up Customer Service? I was suppose to file my complaints as well but having second thought because Grab-PH is not doing anything.
They just change address now because of fear being located. Their office address in the Philippines here below
12/F Grab Office Wilcon IT Hub, 2251 Chino Roces Ave., Makati City
Makati, Philippines
[protected]
I choose to agree on you sir. I have an amount of 110k Philippine currency and until now it was being hold by grabcar since July 2015. I have 3 cars I I push to announce here that Grabcar robbed me. They will earn at your expense and you will gain nothing because even the staffs there are acting as if they are the owner of the company. I will be filing a estafa large scale against grab and I need many complainants to join with me. They banned all my drivers and myself when we had march in the office and raise our voice against those people. They banned us all because they cannot afford to pay what is due to us. They have committed a serious crimes against the Filipinos from this time. Let us all march and file a legal suit with this. Justice for the Filipino consumers. We demand 10 Million Pesos Damages against grab taxi Philippines under Grabcar
This is very true and Grabcar must be closed and be imprisoned due to the crimes they had done to the Filipino community
I agree on you sir. I have an amount of 150k Philippine currency being hold by grabcar since august because I have 4 cars and all my drivers wants to kill me because of it. I was nearly killed because of Grabcar. Grabcar is indeed true robbers. They will earn at your expense and you will gain nothing because even the staffs there are acting as if they are the owner and they can ban you anytime and that is what happened to my drivers but my drivers where angry because it was not true that they have violated a policy in grab why they were banned. I will be filing a estafa large scale against grab and I need many complainants to join with me. They banned all my drivers and myself when we had march in the office and raise our voice against those people. They banned us all because they cannot afford to pay what is due to us. They have committed a serious crimes against the Filipinos from this time. Let us all march and file a legal suit with this. Justice for the Filipino consumers. We demand 10 Million Pesos Damages against grab taxi Philippines under Grabcar
Yes its true! we are already accredited by grabcar as grabpeer but when we change our driver up to now theres no result for our new driver to be onboard, its been two long months our unit is in idle... Shame on you grabcar! we emailed you many times and we havent receive any reply from you... Before we think that we will be partners in business; but what happened is yore in business and we are out of business... Its just like a scam to recruit us as grabpeers... You have to attend for each and everyone of us... Peers/drivers... Your just earning and we stopped earning... Your very unfair grabcar...Very unfair...
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GrabCar / GrabTaxi phone numbers+63 883 7100+63 883 7100Click up if you have successfully reached GrabCar / GrabTaxi by calling +63 883 7100 phone number 432 432 users reported that they have successfully reached GrabCar / GrabTaxi by calling +63 883 7100 phone number Click down if you have unsuccessfully reached GrabCar / GrabTaxi by calling +63 883 7100 phone number 177 177 users reported that they have UNsuccessfully reached GrabCar / GrabTaxi by calling +63 883 7100 phone number42%Confidence scorePhilippines+65 6570 3925+65 6570 3925Click up if you have successfully reached GrabCar / GrabTaxi by calling +65 6570 3925 phone number 191 191 users reported that they have successfully reached GrabCar / GrabTaxi by calling +65 6570 3925 phone number Click down if you have unsuccessfully reached GrabCar / GrabTaxi by calling +65 6570 3925 phone number 127 127 users reported that they have UNsuccessfully reached GrabCar / GrabTaxi by calling +65 6570 3925 phone number20%Confidence scoreSingapore
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GrabCar / GrabTaxi emailssupport.mnl@grabcar.com100%Confidence score: 100%Support
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GrabCar / GrabTaxi address2/F ACI Group Building, 147 H.V. dela Costa Street, Salcedo Village, Metro Manila, Makati City, 1227,, Philippines
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