GrabCar / GrabTaxi
Reviews and Complaints

To whom it may concern i really hope you take action or give a warning to this driver. My mum and i book a Grab Car Plate number SGY7139Z Name Ho Hian Teck today at 3pm . Just for ur info my mum will have headache sitting at the back seat so she wants to sit at the front but i was so shock by ur driver's words . 'you sitting infront ah?no no sit behind i dont like my customer to seat infront' That is very disrespectful i hope the respective people can give him a warning or take actions. We pay for the trip not free bear that in mind.

To whom it may concern,

I booked a grab car on 26th December 2016 @ 1106 pm (Booking ID: ADR-[protected]). My wife, 3 yrs old daughter and I were waiting for him at 304A Woodlands Street 31, loading & unloading bay where the GPS shown was 1 min. I sms him @ 1107 pm saying that we are waiting at the loading and unloading bay but no reply from driver. @ 1114 pm, we have waited close to 10 mins, driver was still yet to arrive. I sms him again saying "go inside carpark blk 304, loading and unloading bay". @ 1120 pm then driver arrived. That is a total of 15 mins of waiting!

When I was already in the car, I asked him, "Why you took so long?" He replied, he waited at the main road but I already mentioned the location in the sms and the pick up point chosen was 304A Woodlands Street 31! He even said that he didn't receive any sms!
Then he drove off. While moving off, he saw my daughter and rudely said, "Eh we cannot take kids, grab car don't have insurance for kids". We were stunned! All this while, we were not told or informed about this insurance thing. But what stated in the driver sign-up, it stated that "Both drivers and passengers insurance coverage are provided by any ride-hailing platform".

Then driver continued and suddenly stopped the car in the middle of the road. He rudely said "Do you want to go out and take another car?!""I don't take kids as grab car don't have insurance for kids". I just kept quiet and he moved on. While we were on the main road, I realised he didn't switch ON his GPS and resulting him going the wrong route! He blamed us for not informing him! He should have switch ON his GPS!
To my surprise, he even told us that he is an ex taxi driver! How the hell he got his taxi license if he doesn't know the direction!

I demand this driver to be suspended from driving grab car again.
Because he is bringing his taxi "culture", didn't switch ON the GPS and resulting going the wrong route, giving a bad name and reputation on GrabCar and he said out loud that "GrabCar doesn't take any responsibility and insurance for kids".

Lastly, I would like to request for a refund!

Name: LIM JIT YIN
Vehicle no: SJN4272M
Booking Time: 1106 pm
Arrival Time: 1145 pm
Pick up: Blk 304A Woodland Street 31
Destination: Blk 780C Woodlands Crescent

Passenger: Baha
Hp no.: [protected]
Email: [protected]@gmail.com / [protected]@wahloon.com.sg

Hi, one of your driver whom we occurred earlier, he took our grab, but he didnt turned up, kept us waiting for a long time. We been trying to call him but he actually cut off our calls to him. Personally, I think that if he can't make it, why in the first place he took the order or he can just call up instead of keeping the riders from waiting. Also, he refused to cancel the booking.

Good Afternoon,
we recently got scammed and was made to pay 200, 000rp instead of 20, 000rp for our GrabCar trip. Could you please kindly assist us on this matter? The details of our travel was as such:
Name of driver: I Gede Sudarsana
Vehicle plate no.: DK668
Time: 02:59PM
Date: 25/12/16
Booking Id: ADR-[protected]

Thank you.

Regards,
Jerry

Good evening. I'd like to file a complaint regarding GrabCar incident last Dec 22, 2016 at 9:49pm. We booked a Grab sedan in Greenbelt and the driver accepted it but when he arrrived at the pick up place. He suddently rejected the booking and just reason out something else. Hope you can do something about this kind of incident. Thank you.

Plate no. YQ 3592
Toyota Wigo
Name of driver: Dexter Estaban Tambuyat

I've attached a screenshot of the driver info as well as the driver's text message, indicating that she only accepts trips around the Makati area when I was QC bound. First of all, it takes us time to have our bookings accepted by your Choosy drivers only to be cancelled again. Second of all, Pick-up and Drop-off points are indicated on the booking, so why accept the booking only to cancel it afterwards? And lastly, if you have appointed a "Fixed Area" for yourself, why drive with Grab? You should go drive a jeep, bus or UV Express van, who has a fixed route.

Based from the hundreds of complaint being received and UNANSWERED by Grab, I'm not expecting you to put action into this complaint. But it's still worth giving it a try. Thank you.

To Whom It May Concern,
I am 56 years old and I never lost anything in a Cab until now. All Cab drivers from my experience return any item I leave behind until now.
Date of the incident: December 19, 2016 . It was around 830 pm when the Grab Car Taxi plate number ABF 4365 driven by Bonifacio Cunanan dropped me off at 72 Nathan Road, White Plains, Quezon City. He picked my up from 4 United States Street, Better Living, Paranaque. He knew I had a lot of bags all in the passenger seat and he still did not turn on any light for visibility. Nor did he help me and check that I did not leave any bag behind. The car does not have a passenger light which could be a sign that this is a modus operandi for all passengers who leave or drop their items by mistake in this car. So after I discovered my bag was missing, I phoned him and told him to come back but some time had elapsed and he said that he already had other passengers who could have taken the bag. A Barangay Report was filed. This missing bag was about 10 inches by 11 inches by 3 inches in size and had 2 bag tags with my picture and address on the tags. The Bag contained my IPAD and IPOD Video. A passenger would not take this but would alert the driver if they found this on the passenger seat. Please prevent this driver and other Grab drivers from doing this again to other passengers by requiring Grab CAr drivers to assure the passengers that all bags are with the passenger when they leave the Grab Car by proactively checking. Require a passenger light for all Grab Cars. Block this driver and car from Grab Car services until he reuturns my Ipad and ipod video and bag.
Sincerely,
Dr. Paul R. de Castro
[protected]
[protected]@yahoo.com

Malang, 18 desember 2016
Pertama saya mau daftar grab car wilayah malang ketika saya mau ikut pelatihan saya bertemu dengan cen-cen nama ktp kurang paham akan tetapi saya sudah dibilang di hadapan orang banyak bahwa sya tidak boleh diterima dengan suara yang keras bahwa saya di tuduh dan fitnah saya sebelumnya dicari orang banyal karena leaping atau mencuri uang padahal saya tidak pernah menggelapkan atau mencuri seumur yang mana bukan hak saya atau dengan dalih apapun untuk mencuri..saya merasa direndahkan dihadapan orang banyak dan di remehkan tolong dibantu segera ditanggapi dan ditindak lanjuti apabila karyawan dari grab car seperti ini ..apakah pantas
Bondan witantra
Email bondan.[protected]@yahoo.co.id
No HP [protected]

I would like to complain regarding the driving of Mr. Melquiades Carandang, Grab taxi UWL618. My route was from San Antonio Valley 1 Parañaque to NAIA Terminal 3 this morning 0130am.

Everyday i'm using grab going to work & i never experience this kind of driving like someone is chasing us that he's minimum speed was 60km/ph up to 90km/ph knowing that there's a lot of big trucks & cars on the road, he keep on swerving even though i already told him that i'm not in a rush but he never listen to me until we get to the airport and while i'm still inside the card and asking for the total amount he's charging me 240 pesos which makes me more upset. When i ride his cab i saw 57pesos already on the meter w/c is supposedly 40Pesos only then when we got to the airport the total metered was 167pesos, He didn't even compute for the total amount and just told me to pay 260 pesos which makes me irritated because when i booked it, the estimate amount is just 173-211 pesos. If i know that I'm going to pay that amount i should have take sedan instead of taxi. Aside from that, he's already talking on the phone with another passenger while we're not yet done. He's being rude & raising his voice to me like he just want to get the money immediately because he has another passenger already.
I'm totally upset with the driver aside from his carelessly driving he's attitude towards me was really bad.

Just to finished the transaction i paid him 200 pesos which is always my regular rate and i told him that i will file a complain regarding the said situation.

Passengers are riding grab not only for a convenient transportation but also for a good service. Nobody deserves this kind of treatment & service. I hope you should do something about it. Thank you.

Queenie Talag
Frequent Passenger

My associate who is a medical doctor lives in phil-am village in quezon city, across trinoma mall.

First, the system cannot locate phil-am village, nor identify one single street of the village. This is the biggest problem to begin with...

So we book the grabber for trinoma and ask the drive to proceed to phil-am village.

The grabcar driver, daniel cecilio dela cruz, aka 8765, toyota vios, is very unprofessional too! He made my associate wait and wait and wait, then
Cancelled the booking arbitrarily. He was already in the village! We have a flight to catch and the time it took to make the booking. To the time he spent
Going around in circles in such a small village, cost us a lot of anxiety. We could not locate another driver.

Your system needs immediate and specific improvement.
1. How do you encode phil-am village in quezon city, just across trinoma?
Get this straightened out!

2. Offer an option to book the grab cab by another third person so the driver
Does not think he is being had!

That is all!

R. Colayco

Hi I am writing to complain about one of your driver with a plate number vk3936, this driver is over charging and asking extra to pay due to traffic condition. Im a grab passenger but how could this driver overcharge me he had picked me up at terminal 4 going to moa the price was only 120 if not mistaken and he is charging me 250 to drop there and ask me to cancel my booking when im inside the car. This is not right and it was irritating if I will cancel the booking the money will go only to him and ill have to pay him 250php ? I have no time to get all the details of this driver but I hope that you will look forward to this concern and complaints otherwise I will go and submit this in other way. Like this driver should not take advantage to a passenger like me who knows not only me who had experienced it. This is a serious matter so I hope that you grab company are giving right training to each driver. I dont have any proof as im a business women and I dont have any proof but I know his grab mobile number.
Hoping to look forward to your quick response.

Hi. I am not a frequent GRAB user so I was traveling to a short distance yesterday so I decided to use GRAB as the bus timing was super long. After arriving to the destination I receive an email receipt saying $0.00 which means I don't have to pay anything. Later I found out there was a $8 promo and my trip only cost $5. Instead of telling me there's a promo the driver took $5 cash and left.

His name : Koh Choon Wee
Car plate number : SGQ9813P

Good Day. This is regarding my cancelled booking ID 4DR-[protected]-2-035 around 1:59pm. I already lodged this complaint thru contact support a while ago, but I want to go further by attaching the copy of the text conversation between myself and the rude grabcar driver who badmouthed me.

You can refer for the copy of my complain at the contact support while I attached here the profile of the rude driver and the copy of exchange of conversation via sms.

I am hoping that you do some action regarding this matter, since I am a new Grab user trying your service compared to Uber. I am telling my friends and relatives how satisfied I was and even tried to use this app outside of the country only to be disappointed this way.

I am hoping for your immediate response that you can course thru via landline number [protected] and/or cellphone number [protected]

I am here to lodge a complain about the GrabCar company themselves, this is not coming from a GrabCar Driver, but a passenger. Recently my Friend has sent a complain about a GrabCar driver in hoping they will be able to settle matters on a better term, liking just giving them a warning or a reminder on what they shouldn't be doing in the future. However, I've found out the way GrabCar handles their staffs. Here's how, GrabCar Drivers received a complain, Grab automatically suspended their account, which means they can't work, and that they will have to pay for the rental as well. Humans make mistakes sometimes, passengers can accidentally put the wrong location and get away with it, but this is how the company 'punishes' their staff. I hereby announce the major disappointment I have with this company and that I will not ever ride with Grab again.

Dear passengers, sometimes when Drivers have their reasons for making mistakes. They have overlyworked to support a family. Do show some understanding and don't complain over the smallest mistakes for they have apologised. Yes complain when Drivers are rude to you, that's a bad service. But not when the Drivers have already explained the situation and apologised and when you said you're okay with it, you just complain anyway, because this is what your small complain can result in.

Dear rude Drivers, maybe it's better to learn, and be nice to your future passengers, for they are the ones forking out money for your service and I am sure nobody likes to pay for bad service.

Dear company, please look into the matter of your own company, and maybe just treat your Drivers right. Afterall, they are the source of your income too. It's like a partnership.

Thank you and have a great day.

on 2 occasions, the app led me to grabcar instead of grabtaxi and the charges were exorbitant.
I had a look at the grabtaxi and it says $13-19 to go from Jln Lye Kwee to 407 Havelock Road on Sat 26 nov 2016 at 1140am, but was led to grabcar which came with a hefty $30 fare. I asked the driver and he just shrugged his shoulder and when I asked for discount, he said he's on commission.
Why is the app pushing bookings to grabcar when I can see so many grabtaxis on my mobile and this grabcar had to come from 10 mins away. Are the taxi drivers with grabtaxis being deprived of their earnings because of this? LTA, if are reading this, please take action!
I have decided not to use grabcar henceforth. (but I though it will be nice if I become a driver but on second thought felt bad as it will be cheating the customer!)

Hi there,
I'm riding in your Grabcar - licence number SGX 1785C, driven by Ahmad Razis Bin Ismail - on 1st Dec 4.25pm.
When I got into the vehicle, the driver was driving at snail's pace - even though there was no traffic as we were driving out of the carpark onto the main road. He inched along the road so slowly that the lights that were green slowly turned amber then red.

I then asked the driver which route he was taking and he was none too pleased about it and said very sarcastically that he would go 'whichever route I wanted to take'. I did not like his tone but I let that slide.

When we got on the expressway, I asked if he could 'go a little bit faster wherever possible'. He snapped back saying that he wasn't going to risk his life for me and that I should have left for my destination earlier. He then promptly THREATENED to drop myself and my colleague in the middle of the expressway.

Being a seasoned cab rider, I have seen all sorts but have never submitted any formal complaint.

This is a first for me. The booking was made by my colleague and I'm glad that I NEVER use Grab and will never use it.

This is the reason why well-paying customers would rather ride in a Comfort or any of the established taxi companies because we don't encounter unreasonable drivers like these.

I call the driver and ask him where are him with nicely talk then I call him pick up me at my condo. He lazy to turn in my condo then he shout on me and call me to cancel. Ok then when I want cancel him, I suddenly received the cancellation message from him. WTF this Malay guy. Talk to customer are not nicely at all. I hope Grabcar company can suspend him. Thank You.

Hi I am writing to complain about one of your driver named Tay Wee Teng, Louis. Today, 30th Nov 2016 @1.57pm I booked a grabcar using the $8 off "refer to a friend" promo and it actually went through. But upon reaching my destination he claimed for the full amount without deducting the discount and even raised his voice at me. I am only 16 years old and I assumed he thought that he could cheat me as I am young. I didnt question much as he already raised his voice at me and I didnt dare retaliate. I hope you could do something to have this matter resolved. He has a very bad attitude and also a mind of a conman as he isnt honest while doing his job.

Booking id: ADR-[protected]-2-000

I took grab on Wednesday at 7am from Ubi Ave 1 to Hougang Ave 6. Supposingly my fare was $2 but i dint know that i got $5 off so i paid him $7 ($5 off from my husb he grab for me. )

Driver should know that fare was only $2 but took my money $7 wtout returning balance of $5.

Very angry with driver as i was with baby and he didnt even help me at all but instead took passenger money.

I want the driver to return back my $5 personally come to my place & return it.

Thank you

On the 29 Oct'16, I booked a 13 seater from Amara Hotel to Baliza (night club) with a fare that was quotes $60 from the app. The booking code is IOS-[protected] and time is 1:08AM.

The driver arrived and the ride was fine, no delays, no extra waiting time, no extra drop-offs. When we got off, he demanded $70 instead of quoted $60. We were confused but he kept insisting and since we were blocking a very small one way road, we paid him $70 CASH.

The following Sunday I called Grab's customer service about the issue and they told me they would "investigate" and I've not heard from them since. I am very disappointed in the level of service and am checking if the issue was ever resolved or did I just lose $10 for nothing.