Right Ride Calgary
Reviews and Complaints

I started a car loan with them middle of February. It is now March 17th. They were extremely quick to jump on my application,however after giving them all my information over 3 times, because apparently they don't communicate with eachother and then telling me they'd get back to me. They found approval, and then they just stopped contact. If they have to work a bit harder to get you approved like they did in my case,they just lose contact with you.

I have since read reviews, with the BBB and I wouldn't recommend ever.

They pretend you're their best buddy until they don't.

I bought a used car and signed a contract saying payments start on March 15th. However, the car didn't arrive until March 22nd. The car salesman, ***, told me I would get reimbursed for the first payment and that accounting would send me a check to my home address. It's been 2 months now, and I still haven't received the check.

I got a car from Right Ride Calgary in February 2022. I got a remote start installed in May 2022, but it hasn't worked since day one. In July, my air conditioner, alternator, and battery all died. I've been reaching out to Right Ride, but they haven't responded at all. It's getting colder now, and I still don't have a working remote starter. They completely ignored my battery and alternator issues too. They haven't given me a price for fixing my air conditioner either. This company hasn't said a word, not even through social media or their marketing team, manager, or sales rep.

The car I bought and the agreement for buying it, I feel like I've been done wrong. I didn't get everything that was promised, and the car itself needed repairs. I'm still waiting for a part that's on back order. I mentioned before I even got the car that I wasn't interested anymore because of a faulty sensor causing a delay. I said I didn't want the car anymore because it's already proving to be unreliable. The salesman told me I had no choice because the papers were already signed, but they said they would make it up to me and assured me the car was in good condition, even showing me inspection reports. I got the car and it needed some small fixes to pass inspection. Even before I got the car, I wanted to cancel, but they said I had no choice. After I got the car and found out about the needed repairs, I told them again that I didn't want it, especially because they hadn't followed through on other promises. There's so much wrong here, and their response to the necessary repairs is that they've already put a lot of money into my trade-in. I didn't even want this car before I got it, and now it feels like I'm stuck.

We were approached last October to offer a reduction of our car loan interest. We were guaranteed that we would get a lower interest rate and no extra fees or changes when switching to this company. We hesitated, so they offered us an extended warranty and only charged us for the time we used it. We finally found out that RightRide Calgary was the new lender. I called to find out the exact loan amount with them. I was shocked to discover that our car loan had increased by almost $10,000.00 if paid out immediately! I also noticed a higher payment charge every two weeks instead of monthly, which was different from what I was quoted when accepting the offer. The person I spoke to said they had nothing to do with the loan amount and that I would have to deal with RightRide. I have tried contacting them multiple times, but they are always busy and never return my calls. My original buyout from the previous lender was $12,185.00 and a few cents, but my new loan was quoted to me at over $22,000.00. I have read complaints about RightRide, and many of them mention that *** is also involved. They seem to be working together to pull this off! If you want to contact me, my phone number is *** and my name is ***. Thank you!

I inquired at Right Ride Calgary South on Oct 13/22 about a 2019 Kia Sedan LX. The next day, a salesperson contacted us to work on preapproval. By Oct 21/22, they suggested a third-party loan due to our credit. We had a 2012 Dodge Grand Caravan for trade-in, treated as a separate deal. The salesperson promised $2500 for the trade-in and mentioned immediate payment upon pickup or direct deposit. However, on Oct 25/22, the narrative changed to a processing delay. By Oct 27/22, the salesperson vaguely promised payment within several business days. After unresponsive follow-ups, I finally reached a representative on Nov 8/22, who claimed a cheque shortage but promised pickup later that day, only to postpone again. My frustration led to multiple emails to HR and management. On Nov 10/22, the manager optimistically mentioned a same-day cheque ready for pickup, which didn't happen. HR then informed me of further delays, requiring managerial signatures with no specified date, while they already had my vehicle without payment.