Grand Pacific Resorts
Reviews and Complaints

I filed a complaint against Grand Pacific Resorts and *** from Advanced Financial Company reached out to me. She left me a message saying they were offering a program to get out of the ownership. I have called her multiple times and have yet to get a callback. I left multiple messages for her as all I want is the termination of the contract. I have also been trying to communicate with Mark Hubbard at Grand Pacific Resorts. He too has failed to return my emails or voice messages. I want contact from someone at this company. I want to be offered surrender of the ownership.

After purchasing our timeshare in 2015, we had high hopes of being able to travel all over the world. The sales representative assured us its an easy process and wed just have to book about 9 months in advance to go wherever we wanted. We found out quickly that was not the case. We tried to book stays on the West Coast but nothing was ever available. We tried to utilize RCI for an all inclusive stay in *** and was surprised to find out that we would be charged $160 a day for our stay. We had to keep paying to extend our points because we could never find anywhere available to stay. These hidden fees were never mentioned to us. We cannot and will not continue to be involved with a company that lies to their owners.

I have been trying to contact *** to initiate a title change for the timeshare that my recently deceased father owned that is managed by Grand Pacific Resorts. I have left multiple messages, with no reply or callback from anyone at Grand Pacific Resorts. What is incredibly frustrating about this is it is a painful thing to be dealing with, given the circumstances, and for Grand Pacific Resorts to drag out this seemingly simple and straightforward process that actually doesn't lose them any money (we just need to do a title change) is cruel and ridiculous. Moreover, given that this is related to a recent death, we are under a time deadline to complete these processes before probate has closed on the estate-- something I mentioned in my initial call to GPR.

I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. 1. ADV. FIN./GRAND PACIFI $14,913

We were conned into purchasing our *** Beach Resort timeshare under false pretenses and we are irate about the whole process. We thought we were getting an amazing chance to get a package that would save us money on vacationing, but we were wrong. We have realized that all of the hidden costs and fees were never told to us and we feel they should have been explained to us. Every fee from the maintenance fee to the hidden fees for booking are outrageous costs and add to the amount we have and will pay for the timeshare. This timeshare seemed too good to be true and we have found out that it is. This timeshare is having a major impact on us and our family both financially and emotionally and we cannot take it any longer. We've even gone through many efforts to try and sell our timeshare, for as low as $1, and no one will take it.

In 2002 I purchased a timeshare (Inventory Control Number - ***) from Grand Pacific Palisades, L.P for $22,990.00, which was paid in full on 4/20. I have tried to sell back my timeshare several times through Advanced Financial Corporation, dba Advanced Commercial Corporation (a company of theirs), and no sell transpired. I am now requesting immediate termination of my timeshare contract and do not want a beneficiary transfer, or any other type of ownership opportunity. I have tried to sell my timeshare back (through their sister company, Advanced Financial Corporation, dba Advanced Commercial Corporation) and have been quoted a sales price by them $13,205.00 on 10/22 and $7,922.50 on 10/11 respectively, and yet no sell transpired. I have sent them a Certified Letter asking them to respond in writing and they have only called once and told me they can no longer help me. Their sales tactics are deceptive, misleading, and inaccurate.

We tried to use the points package we purchased on 04/17 six months later and we could not book anything. It appeared that our points were not yet available, but they should have been available right after we purchased. A year later we had to convert our points to Hilton Honors points so we would not lose them, but those go toward hotel stays, not resorts stays. We didn't sign up with Hilton Grand Vacations just to say in hotels. We were also given extremely misleading information about how the points system works for overseas travel. We were told Hilton had a resort in Israel (we asked the rep this question directly and were told, yes, we have a resort in Israel). They don't have a resort in Israel; they just have a hotel. On top of that the exchange fees required to travel internationally were never explained to us. If they had been, we would have refused the purchase. We called Hilton to complain and ask for help and they just tried to sell us more points.

Your salespeople lied to me when they said if I wanted to sell, you would buy it back from me. You have since told me this is not done, but I signed relying on the assurances of your employees, and I am holding you to that. I even tried to sell the timeshare on my own and paid $1,200, but nothing came of this. I was in Maui and had a scheduled helicopter tour and the sales representatives asked us to sit through a presentation instead of going on the helicopter tour and then after signing, offered airfare to fly to Kauai for lunch. They said it was a great deal and that we could leave it to our children. They did not explain that when we are gone, our children will be required to continue paying maintenance and assessment fees for the rest of their lives.I am on a fixed income and was never told that maintenance fees were going to rise every year. This is causing me great financial harm. I have lost all desire to ever use this timeshare. They refuse further assistance.

On March 4 I made a booking via *** for two nights (June 29-July 1) at Tahoe Sands Resort for$297.34. Then I received an email just days before our stay (6/24), during a record-breaking busy season, stating "Due to emergency repair work to our property gas lines, we regret to inform you that we are unable to accommodate your reservation." and a cancellation of our stay. (1) When I called and said "I'm calling to inquire about the gas line situation," they wouldn't tell me ANYTHING without looking up my reservation info first. Then they inquired if I was a journalist... (2) They said the county forced them to cancel all reservations because it was unsafe to be in the building. When I said "So I won't see anybody there when I show up on my check-in day?" they changed their statement and said "Well, we have SOME reservations, but they are for members only." (3) They couldn't provide a name, department, or phone number of who in the county "forced them to cancel."

As of February 26,I have not received a written response from GRAND PACIFIC RESORTS to my request. I requested that written responses be mailed to my address.My claim is made on the grounds that sales associates employed by the resort misrepresented its resort in a manner in which to commit fraud in the inducement. The resort is jointly and severally liable for any misrepresentation by the resort in which it offered financing for this transaction. As such, the resort is in clear violation of various California state and federal statutes. The unethical sales practices employed by GRAND PACIFIC RESORTS employees are serious violations that should be publicly exposed to protect other consumers. I make the claim that my wife and I are the victims of false and deceptive advertising and marketing of a vacation plan as outlined by the Federal Trade Commission. I demand that my wife and I be released from any further ownership rights and financial/contractual obligations to the contract.

We have been a member of Grand Pacific Resorts' California Vacation Club since 2001. Due to financial hardship, we have been unable to take advantage of our membership the last few years and cannot afford the exponential increase in yearly maintenance fees. We called their Owner Services with the desire to exit our membership and were flatly denied. The rude customer rep wouldn't discuss any options, just told us "too bad". She then stated she would be flagging our account for collections, even though we are current on our maintenance dues and the next installment is not yet due. Selling the membership ourselves is an impossibility given it has no positive dollar value and nobody else wants this albatross of a financial sink hole, especially during the current pandemic. This contract was sold with high pressure tactics where the salesperson failed to mention the variety of financial downsides to membership, including the maintenance fees that rise much more quickly than the standard cost of living, exchange fees, guest fees, housekeeping fees, or the fact that most properties around the world one can exchange into are unacceptably furnished, provide little in acceptable amenities and are usually far from tourist attractions or down-towns. These "contracts for life" are unethically sold to unsuspecting consumers who have yet to realize how poor a deal they're actually getting.

Grand Pacific Marbrisa is charging me full maintenance fees for 2020 during COVID-19 pandemic. These fees should be reduced or waived. Grand Pacific Marbrisa (GPM) is charging me full maintenance fees for 2020 during COVID-19 pandemic. These maintenance fees should be waived or greatly reduced. I made plans with my family to travel to one of the related Hilton Grand Vacations resorts in the spring. The plans were canceled for safety/health reasons because of the pandemic. Grand Pacific Marbrisa and Hilton Grand Vacations closed properties due to the pandemic, which is laudable from a public health perspective. I will refrain from praising them further because I learned today from a Hilton Grand Vacations (HGV) representative that different HGV member properties have full discretion in charging, reducing or eliminating the maintenance fees during the pandemic. I am a member/owner at Grand Pacific Marbrisa. The Grand Pacific Marbrisa representative that I spoke with today informed me that its board of directors has remained silent regarding changes to the maintenance fees; they plan to collect full fees even though we were restricted from using their property and other HGV properties because of the pandemic. Grand Pacific Marbrisa should not take advantage of its member/owners because of the pandemic. I request that my maintenance fees of $911.41 be waived for this year. Thank you.

We were sold this timeshare with promises that we would have the choice of booking thousands of properties globally. Not only this, but there would be zero issues with trying to book them as we would be exclusively given priority due to the status of being an "owner". We did take note that they included this maintenance fee and we asked in-depth about that. We were told that when we opted to use our membership the annual maintenance fee would need to be paid but whatever years we forfeited our usage rights; we would NOT be responsible for paying any maintenance fees. We understood we would be obliged to pay whatever the yearly rate might be for years we opted to use the purchase. Imagine our surprise when we wanted to book and learned we needed to pay all the maintenance fees from every year and all the penalties that were part of that. On top of the yearly maintenance fees that are exponentially increasing, there are housekeeping fees, exchange fees, amenity fees, a fee if we want to book with a LIVE person's assistance, fees for family or friends to use the timeshare, and fees on top of fees for so many things I cannot keep up. There have been issues routinely when we have used it, and yes, we reported those issues. There have been issues with broken appliances, unsanitary rooms requiring cleaning, and other problems. As if all of this were not enough, there are hoops one must jump in and out of to use it at all, calling to bank a week, looking out a year in advance, no quarter given in emergency situations or situations where health issues have priority, and absolutely no reprieve in the face of any life-altering events. None of this was mentioned and in fact, these things were hidden or lied about. The fact is none of the purchase details needed to make our decision were disclosed at all, and had they been disclosed we would never have made this purchase.