Great Wolf Lodge review: Refund 2

Hi- I cancelled a reservation in July (Cancelation number [protected]). I am to receive a full refund but the credit card i used to book the stay with expired that same month and the Perryville MD location said they would have to issue me a check instead and it would take 6-12 weeks. I was patient as i understood this unique situation but I have called at least twice a month since September. The lodge has opened at least 2-3 separate tickets with the billing department. They've put me on hold several times for at least 10 minutes to tell me that nobody is answering and they'd have to just start a new ticket. I want my refund! I can't believe that I'm still having to fight for my money back going into 2024. I am fully prepared to move forward with getting my refund another way and will certainly share with community the difficult time i have had with this company. I really was excited for Great Wolfe Lodge to come to Maryland to bring my kids but I never even got to go and it is already a disappointment! Please help me to resolve this.