Great Wolf Lodge’s earns a 2.7-star rating from 260 reviews, showing that the majority of families are somewhat satisfied with their stay.
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A Fun Family Getaway with Some Room for Improvement
If you're looking for a family-friendly escape with plenty of activities under one roof, Great Wolf Lodge in San Francisco/Manteca could be a good fit for you. With a 95,000-square-foot indoor water park and a range of attractions, there's no shortage of fun to be had. However, some recent visitors have noted areas that could use improvement. From issues with food service to communication problems and maintenance concerns, it seems that the experience can vary. While the lodge offers a variety of suites to accommodate different family sizes, it's essential to manage your expectations and be prepared for potential hiccups. Overall, Great Wolf Lodge has the potential to be a great vacation spot, but it might be wise to do some research and set realistic expectations before booking your stay.
Great Wolf Lodge - Most horrible vacation of our lives
WE booked a stay over at Great Wolf Lodge in Poconos, PA. This was to celebrate my Grandsons Good Achievement in Home Schooling through his school. He had special accommodations/rates for staying one night along with discounts for their restaurants and gift stores. When we arrived, there are signs posted you can do your own check in by a link they send to...
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Pros
- Family-focused amenities
- Indoor waterpark fun
- Varied dining options
- Themed accommodations
- Year-round entertainment
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Cons
- Premium pricing limits accessibility
- Crowded during peak seasons
- Limited appeal for non-family guests
- Location-dependent experience quality
Great Wolf Lodge Complaints 258
gift cards
Order $300.00 worth of gift cards for Christmas gifts. My Account was charged $300.00 a total of 6 times for a total of $1800.00! So Far No Satisfaction In Solving Why This Happened. No Refund of Money! This transaction took place on 12/4/2024.Have contacted Great Wolf Lodge, no help in why, or reversing the credit card charges. Trying to work with credit card company at this point! Customer service was not good. Asked same questions over and over again and questions like where you going to use the cards. Cards are good at any location so irrelevant!
Claimed loss: $1800.00
Desired outcome: Refund
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Reply from ComplaintsBoard
Injury on the tornado
Visited the resort on the 25-27 of August. Went on the tornado ride for the second time and something happened to my back that caused me to have a hard time breathing and I wasn't able to get off the 4 person tube by myself. After getting assistance from my family the attendant of the ride noticed that something was not right asked if we needed assistance...
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Staff, service,
I have took my kids to great wolf lodge for 5 years. Upon check in I went up to the counter and usually I am greeted but this time I walked up and seemed like I was interrupting the staff’s conversations as they were cussing. I had my two children ages 4 and 7 with me. My son asked me “Mommy why is that man mad”.. I has requested early check in and I know...
Read full review of Great Wolf Lodge and 1 commentIs Great Wolf Lodge Legit?
Great Wolf Lodge earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Great Wolf Lodge. The company provides a physical address, phone number, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Great Wolf Lodge has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Great Wolf Lodge has claimed the domain name for greatwolf.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Greatwolf.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Greatwolf.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Great Wolf Lodge and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Greatwolf.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Great Wolf Lodge.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Great Wolf Lodge. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Paid parking
We were just informed that they will be charging a $15 parking fee on top of a resort fee. We get no other amenities with that resort fee of $90 dollars per day except parking so it’s absurd to charge. We literally have to pay for everything and it’s very expensive. We have two separate reservations coming up at two of their resorts and when I signed my contract with them it didn’t include me paying for parking.
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Inaccurate price on website confirmation number: 38562098
I went to book a stay at Great Wolf Lodge for this upcoming Month. I wanted to stay from 2/19-2/21. I went in picked the dates picked out my room and my total came to be $392.36. I then checked my confirmation email and was charged $850.16 This was extremely misleading. I called the location, and they went on about how you have to book 90 days our to...
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I was billed additional night
My reservation was only for one night and they have billed me an additional night which i Did not ask for, nor consent nor authorize. Upon check in it wasn't even offered. If I needed two nights i would have booked that. I only found out while laying in my bed because i received a text message about quiet hours. I immediately called and the person I spoke...
Refund/no stay/service not rendered/ no communication/lack of customer service
Friday Jan 12- Sunday Jan 14. My reservation number is [protected] with a total of $1,131.22 a deposit of $283.92 was withdrawn from my account on Jan 10 and the remaining balance of $847.30 was charged upon checkin. I arrived with my three sons and checked in a few minutes after 8pm on Friday Jan 12. I went to the room to drop our bags and then we went to...
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Inside adult Hot tub - no access
I think it’s Roberry that you (GWL) has changed its indoor hot tub to a user fee based system. This is only one of the few perks the adults paying full price to stay can enjoy. There was NO mention of this change prior to implementation on their website nor is there now. If there is, it’s buried deep within it. This is deceptive to say the least and i...
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Charges on our room number not ours
We stayed two weeks ago and with checking out I found out there were charges in our room number that weren’t ours. Two times at Cafetaria 3 (ice cream shop), it was charged at the moment we just checked in so I guess it was the previous room occupants.
I had to pay for it and they would look into it but never heard back. Emailed 3 times and still no response.
Claimed loss: 44 dollars in total
Desired outcome: Refund of the 44
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Did that 3 times already. Not joking
Replied
Refund
Hi- I cancelled a reservation in July (Cancelation number [protected]). I am to receive a full refund but the credit card i used to book the stay with expired that same month and the Perryville MD location said they would have to issue me a check instead and it would take 6-12 weeks. I was patient as i understood this unique situation but I have called at...
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Customer service/unable to move reservation and credit card charged.
Booked a reservation through Groupon which I will never do again. Inadvertently booked the wrong date and was planning on using the room the same day as reserved. Long story, but father was in the hospital for a pacemaker and the room was going to be a place for the grandkids to stay and play while we were dealing with him in the hospital. Immediately...
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Deep cleaning / damage fee
BE AWARE! I stayed 12/9-12/10 in room 1005 with my husband. After a long drive we arrived and were able to get into our rooms right away. However, my mistake was that I didn’t inspect the room and taking pictures or videos of how I received it. I spent a good amount of money on hot foods at and around the Lodge. But am being charged for a burn mark on the...
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2 separate visits - 1st left with/ covid 2nd left with viral gastroenteritis!
Yesterday (12/07/23), we departed from the Manteca resort at 4 pm. Every individual, including my one-year-old child, experienced severe illness, characterized by vomiting and severe diarrhea, necessitating a visit to the hospital before returning home. The kids got diagnosed with viral gastroenteritis. It is noteworthy that on our previous visit to the...
Replied
I was double charged for my stay back in September.
I brought my family to stay at great wolf lodge in Williamsburg back in September. When I booked the stay it told me the transaction didn’t go through so I sent the payment through again. I was charged for both and called to have one cancelled which they said they did. I checked out with affirm and have been charged for both ever since. I tried to get it...
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Reservation #38039447 Kyle Southern-wood
Prior to our stay we reached out to great wolf lodge chat to see if snow land was happening during our stay. We assured that it was but when we got there with our three kids no decorations were up and it wasn’t snow land. I spoke to the manager Jared and he was kind enough to discount us the “all in one package” for the inconvenience but needed to speak to...
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Customer service
Customer service at this place is atrocious. I emailed to ask for their HST number which is public information and as a matter of fact should be displayed in the business... the person I spoke to (via email) Nicholas M, would not tell me the hst number. I informed them that the information is public and I do not need a receipt I simply need the hst number for my taxes. They continue to refuse to supply the information requested and were completely rude even adding an exclamation mark after telling me it's on my receipt. This is not the first issue I've had with their customer service
This is precisely why I had the problem in the first place. It explains in my complaint that I was asked for a reservation number already. I do not need to provide a reservation number, especially if I no longer have it because all I am asking for is the HST number. Which I looked up online because all of this is apparently very difficult for the staff there to provide. So I solved my own problem. But thank you for asking the same thing as what I had an issue with in the first place ..
Really...they want to use exclamations as if they're yelling at me while not providing public information that should be in their lobby and that's not rude? You must work there
We're truly sorry to hear you had this experience with us. Can you kindly send us an email at guestrelations@greatwolf.com and provide us with your confirmation number, email address on file, and a brief description of your concern to further assist you?
I tried lying and saying that my dad rapped me. No one believes me since I lied about an English teacher rapping me.
I am also facing charges for attacking a baby at the place, the ababy was crying and I attached it, they banned me and the father who hit me a lady was not charged they say he was defending his kid.
I cannot add a response to the actual great wolf person. i hurt my own granny in anger because of you guys. and i face criminal charges are you willing to pay my grannys medical bills, she needed stitches because you made me angry enough to hit her with her cane and i was arreste and is being chargd thanks ty you.
I will give a thumbs up because I feel like it. They made me hurt my granhy.
I would like to add an update. This incident made me so angry that I took my anger out on my granny. She was in my way and I shoved her to the ground and I attached her with her own cane. My dad told her to press charges and she did so i said he did things to me in the shower.
I could have a criminal record thanks to them.
THey made me hurt my granny in anger because she was in my way.
The company should pay my granny's medical bills since they are the ones that made me attack her. They should also pay for my lawyer because I have to go to court and face possible jail time for taking my anger out on her. She uses a walker and cane to walk and they made me hurt her in anger. SMH.
Replied
Food/housekeeping/ customer service
I booked for Nov 6&7, 2023 for a getaway with my son. I was checked in at approximately 2 pm. I purchased a late check out with a meal plan for my son and I. We went to dinner where both my son and I started welding sick. I spent most of the night in the bathroom. I also experienced some rash/ bites on my waistline. I attempted to contact the from desk for...
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Cancellation charges for reservation # [protected]
I became ill and had to return home to Indiana. We drove all night to get there.
Our reservation at GWL in Wisconsin was for Sunday, October 15th.
I called to cancel our reservation early October 12th.
They still charged me $100!
We are Marriott Hotel customers and MH would never charge you because you got sick.
Very disappointed. This is not a class act.
Desired outcome: Full refund of our reservation fee.
This complaint has been resolved automatically due to user's inactivity.
Replied
Sandusky Ohio stay
Sorry to send this to 100% the wrong place but I don’t know what else to do because I can’t find the correct email for great wolf in general not just the hotel we stayed at. So I’m sorry to send this to you but if you could please find the time to forward it to the big guys my family would greatly appreciate it. I’m so tired of retyping our entire story so...
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Hotel reservation charge
Called regarding difference in charge between myself and a family member - daughter.
My confirmation#: [protected].
Daughters confirmation number: [protected].
First time with my family at Great Wolf Perryville. Spoke to 2 associates, then Afrin - Floor manager. First associate said I needed to get confirmation number of daughter to go further. Next associate stated I need confirmation number and email or phone number. Manager stated there was nothing I could do since I had checked out. Didn't realize descrepancy till checked out and spoke with daughter. I was within time period for the Grand Opening promo, however, didn't see when booked. Request approx. $215 in a gift card for later use.
Please assist and reply back to: [protected]@gmail.com
Unhappy veteran.
Desired outcome: $200 Gift card for later use.
Really, "do without". Maybe I need to elevate this further.
This complaint has been resolved automatically due to user's inactivity.
Thanks for your reply, Great Wolf Lodge, but it is a little late for that. I ended up fighting with my daughter. It got physical and I gave her a black eye and she won't speak with me. She is considering pressing charges. My life has not been easy. I admit that I physically took my anger out on my daughter and wife and she ended up divorcing me and taking my daughter. She worked with the police and social services to keep my daughter from me. I could only see her supervised until she turned 16. When I had custody of my daughter my wife called CPS on me because she came home to her with bruises. My daughter refuses to give me her phone number. so I did not have tha. TOO LATE FOR THAT and you owe me a $200 gift card because of you my daughter refuses to talk to me and wants to disown me as a father.
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Overview of Great Wolf Lodge complaint handling
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Great Wolf Lodge Contacts
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Great Wolf Lodge phone numbers+1 (608) 662-4700+1 (608) 662-4700Click up if you have successfully reached Great Wolf Lodge by calling +1 (608) 662-4700 phone number 0 0 users reported that they have successfully reached Great Wolf Lodge by calling +1 (608) 662-4700 phone number Click down if you have unsuccessfully reached Great Wolf Lodge by calling +1 (608) 662-4700 phone number 0 0 users reported that they have UNsuccessfully reached Great Wolf Lodge by calling +1 (608) 662-4700 phone number
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Great Wolf Lodge emailsguestrelations@greatwolf.com100%Confidence score: 100%Supportsstorey@greatwolf.com93%Confidence score: 93%communication
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Great Wolf Lodge address525 Junction Road, Suite 6000 South, Madison, Wisconsin, 53717, United States
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Great Wolf Lodge social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 18, 2024 - View all Great Wolf Lodge contacts
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