Great Wolf Lodge review: Most horrible vacation of our lives 1

WE booked a stay over at Great Wolf Lodge in Poconos, PA. This was to celebrate my Grandsons Good Achievement in Home Schooling through his school. He had special accommodations/rates for staying one night along with discounts for their restaurants and gift stores. When we arrived, there are signs posted you can do your own check in by a link they send to your email account.

There was no link. My daughter who made the reservation looked in all her emails and then the reservation told us they had the wrong phone number plugged into their system. We finally got all this settled and were told that we would receive a text when our room was ready. We could go to the water park. When changing into our bathing suits with 3 kids in tow, we did this in their bathrooms. I noticed blood on the floor in the women's room. How disgusting this was. Really wanted to clean up before heading to the pool but there was only one working soap dispenser in the bathroom. So much for cleaning my feet. Heading to the pool area, we wanted to get a start with a 3-year-old, 15-year-old, and 8-year-old. They have been looking so forward to this vacation with a celebration of my Grandson's achievement. So we did some of the water park, which was ok. We received a text telling us our room was ready, so we prepared ourselves to head up to our room. Once we got to room, we had a little lunch and looked at nearby attractions to find for our dinner. We had a 25% discount, so we decided to go to the restaurant that Great Wolf provided. After making a decision during lunch we decided to head out to the water park again. We checked out the menu that was posted outside the restaurant to see if everyone was agreeable with the choices. My Grandson wanted to go out to an Asian or Japanese restaurant. But we decided to eat here since it was right at the hotel, and we could come and go to the water park at our leisure. When it was time for dinner, we ate relatively early. We wanted the kids to enjoy the waterpark as much as possible. There was hardly no one in restaurant. We ordered our meals, me an Asian salad with a bowl of clam chowder, my grandkids had chicken fingers, butter noodles and my 15-year-old grandson had the steak. Needless to say, my grandson's dinner was the only dinner that was presented good and tasted good. Salads had chicken in them that was so dry. They must of used the chicken from day before. The soup was served cold and NO CLAMS in it. Campbells chunky soup is better than what they served. The kids' dinners were not even warm, and the chicken was not moist, like it should be. My grandson asked for some dipping sauce that he could at least get a little moist, but he did not like the fact his chicken was dry, and he would not touch. My daughter had a cobb salad which the same issue with chicken was dry and the lettuce which they threw together in a bowl with vegetables which would not even snap when you broke them apart were so flimsy. Same thing with the vegetables which came out with the kids' meals. The fries were hard and the cook even served ones that were burnt on their plate. WE could not believe what we were seeing. So, my daughter asked the waitress (who was so very nice and apologized many times to talk to cook). The cook came to our table, and we showed him what he served us. He was totally unpolite and left our table saying, he really had no remorse for what he served us. My daughter then took the plates up to his station and told him she was going to report this to a manager. The manager then came and told us that the dinner was on them, but we were concerned on how to tip the waitress since everything we were purchasing was directed to the bands we were wearing on our wrists. Once we spoke to a manager, she told us that they would leave the tip for the waitress and they gave my daughter a free voucher for a pizza, apologizing for the inconvenience. We figured we would use this voucher for when we went back to the water park because the kids were still hungry. We thought this experience was all over when we went to the waterpark after dinner and my daughter was confronted by the manger and two other people who we did not get their names at the waterpark. Mind you, the kids were very curious as to why Mom was being pulled over again by these people and scared. We ordered our pizza and were waiting on it when my daughter was asked to go to have another conversation over this dinner situation. I am minding 3 kids while my daughter is talking to this manager. I then went over to where my daughter was with my 2 grandkids because I could see she was in distress. The manager told me that they asked my daughter to leave the premises because of this whole dinner situation. They told me, my daughter told the cook she was going to knock his face out, (something like that), and the restaurant had it all on their cameras. They also told me that other people in the restaurant witnessed this. There was only one other table in this restaurant that had people seated at it and when I went back to the restaurant, I did not see any cameras. I asked the manager to see the actual footage of this encounter and they could not provide this to me. Mind you, my daughter is 5'2 and does not go around making Terroristic threats. Her children are there, my grandchildren. This whole experience took away so much time from our family vacation. The children were so upset. I told my daughter to call 911 and get the police involved. The manger told me to go ahead and do this since they had other incidents in the past that they had the police involved also. When the police came they talked to both sides. The manager and us. They told police that my daughter was asked to leave within one hour because of the so-called threat to the cook. We could not manage this because we had to pack up 3 kids. I asked the police to escort us to our room because I did not want the hotel to say we damaged the room since the charges were on my credit card. We had 2 policemen who were so kind to come to our room while we packed up. During this we all took pictures of room, and the one policeman told us while we were packing up (we heard this on his walkie talkie), there was another fight going on in the lobby downstairs. Wholly Molly, what is with this hotel? When we left the room, the police looked in all the drawers to make sure we got everything packed up. They followed us down to lobby and out the door. This is 9:00 we left the hotel and went home. My daughter was so upset, she could not drive. The kids were crying and needless to say, we will follow up with this because the police gave us all the information we needed. WE are going to file and complaint. I am going to dispute my credit card for any charges (which I already did) and hire an attorney if they continue to hound us about this. if you are reading this, I highly recommend going to Kalahari Resort. They have much to offer. Their waterpark is a lot better. Many more amenities. This was the worst day of our lives and was only there for 5 hours before we got thrown out. We have pictures of everything. The restaurant, our room, food, and the whole experience. These will go in an archive for future reference.