Great Wolf Lodge reviews and complaints 1
View all 257 complaints
Replied
Great Wolf Lodge - 2 separate visits - 1st left with/ covid 2nd left with viral gastroenteritis!
Yesterday (12/07/23), we departed from the Manteca resort at 4 pm. Every individual, including my one-year-old child, experienced severe illness, characterized by vomiting and severe diarrhea, necessitating a visit to the hospital before returning home. The kids got diagnosed with viral gastroenteritis. It is noteworthy that on our previous visit to the resort, which took place approximately two years ago, both my kid and a friend of mine contracted the Covid-19 virus. Initially, I failed to connect these occurrences. Still, I am now inclined to suspect that either the rooms are not being cleaned according to their established criteria or the water in the water park may be tainted. We frequently engage in extensive domestic and international travel, and we rarely get any illnesses. Therefore, I am convinced that it is not a mere chance occurrence that all individuals fell ill upon their second visit to your resort.
Claimed loss: Any activities that we paid for to do!! We visited the water park on the same day of arrival and two hours later my child got sick.
Desired outcome: Partial refund! We purchased the gold passes and did not get enjoyed any of it. Also we purchased 3 wands with the actual game. We initially we extended for extra night but we left that day.
Confidential Information Hidden: This section contains confidential information visible to verified Great Wolf Lodge representatives only. If you are affiliated with Great Wolf Lodge, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Latest Great Wolf Lodge Reviews
Injury on the tornado A Fun Family Getaway with Some Room for Improvement Most horrible vacation of our lives Staff, service, Paid parkingGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.