Greystar Real Estate Partners
Reviews and Complaints

My name is Abigail Arroyo I am moved to 3 Corner East Apartments In August. Call the office on Monday the 20th to have pest control come to my apartment. They came..still full of roaches it's ridiculous. The lady in the office put me down for next Wednesday the 5th. Asked for this Wednesday the 27th. This apartment is full of roaches.

Pest control was supposed to come today but the lady in the office made a mistake I should've put on for today not January 5. There's roaches everywhere outside my front door on my walls on my floors it's ridiculous. Pest control came once last week there was no change I wanted them to come again this week Wednesday but the lady in the office put me on for another two weeks which makes no sense and I specifically told her this Wednesday the 27th is just ridiculous Office stuff is rude and respectful and the manager never calls you back

New management is rude, unresponsive and unprofessional. Front desk staff ever since greystar took over is unfriendly. The building's security and hygiene have taken a huge nosedive since Greystar took over. I cannot underline enough how rude the leasing and front desk staff is. They also SELDOM answer the phones. God knows how much business they lose.

The pool at Wimbledon Oaks Apt has been very filthy for about a month. We are only allowed to swim in the smaller pool, but the bigger pool now has green mold. We would love to swim in it but nothing is being done. We would just like for some one from higher authority to contact management at these specific apartments to get the swimming pool clean for the residents here at Wimbledon Oaks apartments.

We attempted to rent from three of your locations, two of which attempted a bait and switch on us with apartments and prices, and the third applied pressure in an attempt to get us to rent. The communities were Album Keller Ranch and Holston, and the third was the Elan Keller Ranch - all within the Fort Worth/Keller, TX (area). With the Holston we has already paid and applied for which they agreed to send me a refund for the full amount, but I was told that it would be processed right away, only to find out today that it takes 30 days to get back (at minimum) which is unacceptable when you all get it immediately, but it takes us 30 days to get and we need that money to apply for another apartment - which could cause us to lose the apartment because we are waiting on funds...I was NEVER told, and I have in writing, that it would take 30 days, I was told processed immediately. Bait and switching is illegal, trying to pressure someone to get into an apartment is not professional. We will be sharing with every and anyone not to deal with any complexes related to Greystar. I know this may not bother anyone there and may be of no concern that you have lost one customer, but word of mouth does a lot for businesses...it can be good or it can be bad...and from the other complaints and reviews I have read, glad we did not go through with getting an apartment. We cannot do business with people we cannot trust or that have very unprofessional attitudes and no concern for their residents or future residents.

Since I moved here back in the end of september (The Retreat at The Woodlands) I've been lied to and discriminated against leading to a police call as of 10/29/2020. Number one the whole office has been prejudice. How do I know this? I went in to shoot some pool just to relax and was told to leave because I didn't reserve a pool table and no mask. Fine. I sent my roommate in who is not black into the office to do the exact same thing and guess what? No mask? No reservation? No problem? Strike 3? What were the first 2 you ask? 1st, never got to see my apartment at all before moving in and 2 everything was a mess when I did. So not only discrimination here but a whole lotta dishonesty mixed into the pot of deceit. So the mist of all of this the lady in the office (Kriszty Renderos | Assistant Community Manager retreatwoodlandsamgr at greystar dot com) calls the cops and lies to say I was threatening her (the cops later found out) because she didn't expect me to defend myself and thought she was gonna berate me like a child in such a disrespectful manner. As a black man in this day and age calling cops can mean death as police slayings of innocent black people are going up more and more. So she lies to tell them I was being violent towards her very well knowing what this could have meant. Everyone at this office especially Kriszty Renderos and Cori Graves | Community Manager have been nothing but rude, racist and down right awful since I've been here. I can't access areas I pay for and I refuse to pay rent until something is done about them

I wish for immediate action, nothing less.
Photo attached shows the work order since 9/29/2019 without status change.
Email Conversation below shows 3 Managers stalling to perform work.
They are the "Community Manager, Maintenance Manager and Resident Services Manager

From: Chris Darlington
Date: October 24, 2019 at 10:51:22 AM EDT
To: Sherwood Crossing Manager
Cc: Sherwood Crossing Services
Subject: Re: 9/29 Maintenance ticket still unresolved. Please help.

Pictures will take more time, since I work in DC.

There is no reason for us to have any miscommunication. Pictures may not do it justice.

Please simply key into 712 and verify the facts and please plan a solution with deadlines toward remediation.

I have spoken to your headquarters in Charleston and hope there will be actionable tasks disseminated today.
-Chris

On Oct 24, 2019, at 9:51 AM, Sherwood Crossing Manager wrote:

Good Morning Chris,

I apologize for the delays and frustration you are experiencing. I will say, this is the first time I have been made aware that you have any pending concerns. With that, I am sure this can be addressed relatively quickly.

I will prioritize a visit by Walter, our Service Manager, today.

Additionally, I am happy to report that it is very unlikely that these spots on the tile be mold. It is typical for tiles to change color overtime, especially for ground units due to the moisture that emanates from the ground.

Do you mind sending me photos? I will review and be able to provide quick instruction to Walter.

Thank you,

Jean-Paul Vidal | Community Manager
Sherwood Crossing | 6731 Old Waterloo Rd. | Elkridge, MD 21075
o 410.246.1724 | sherwoodcrossingmgr@greystar.com | greystar.com

Professionally managed by Greystar® | Greystar.com

From: Sherwood Crossing Services
Sent: Thursday, October 24, 2019 9:04 AM
To: Chris Darlington
Subject: RE: 9/29 Maintenance ticket still unresolved. Please help.

Good morning Chris,

I apologize for how you are feeling. Please know we are working diligently to find a solution to what is going on.

Is there a time you will be home today for our Maintenance Supervisor Walter to explain what is going on to you?

Kelsey Dunbar | Resident Services Manager
Sherwood Crossing | 6731 Old Waterloo Rd. | Elkridge, MD 21075
o 410.799.8142 | sherwoodcrossingsvc@greystar.com

From: Chris Darlington [mailto:[protected]@me.com]
Sent: Wednesday, October 23, 2019 8:21 PM
To: Sherwood Crossing Services
Subject: Re: 9/29 Maintenance ticket still unresolved. Please help.

Good Evening,

I think this situation is sad.
Sept 9th this was created.

Why are we being punished ?
Seriously...why are we being punished ?

I pay every dime of my rent out of my own pocket.

I "was" giving your crew the opportunity to tell me what is wrong with the tile, hoping that it is not black mold. Hoping that someone would offer a diagnosis and prioritize according to a standard.

It now appears that you see me as a weak person and that I need to be aggressive with my actions.

Please provide me with an escalation path that reaches a regional manager at headquarters. Spot lights need to be on this issue.
-Chris

On Oct 11, 2019, at 1:23 PM, Sherwood Crossing Services wrote:

Good afternoon Chris,

I forwarded your email directly to Walter our Maintenance Supervisor. He or one of our team member will be there to inspect sometime today.

Thank you for bringing this to my attention.

Kelsey Dunbar | Resident Services Manager
Sherwood Crossing | 6731 Old Waterloo Rd. | Elkridge, MD 21075
o 410.799.8142 | sherwoodcrossingsvc@greystar.com

From: Chris Darlington [mailto:[protected]@me.com]
Sent: Thursday, October 10, 2019 7:10 PM
To: Sherwood Crossing Services
Subject: 9/29 Maintenance ticket still unresolved. Please help.

Please let us know what we can do to alleviate this issue we are having.
No status, no updates, no communication.
-Chris
[protected]

I have lived at Kapilina Beach Homes for over a year now and I am regretting my decision to renew my lease. Over this past year the sewer lines have backed up 7 times. No one at Kapilina responded in urgently and all that was ever done was snaking the pipes and telling me the pipes are old... after the 4th back up a Kapilina finally paid a contractor to excavate half the pipes and I was hopeful that would be the end. Nope... it continued with the same old non-responses from resident services and maintenance. It wasn't until after the 7th time and a threatening email from me quoting the Hawaii a residential Landlord - Tenant Laws and threatening to go to the Department of health that management here took this problem seriously. It is hopefully fixed but it should not have taken over a year to resolve!

Additionally I have asked for answers in regards to the common water charge that tripled from $7 to $22 without any notice and have not gotten any answers, just like no answers as to the increasing electrical rates that occurred without notice. Christine Carpio is an insult to everyone in this community and should be fired. She is condescending, rude and has called residents uneducated and basically told one resident to move if she didn't like it here. She claims they want happy residents but does NOTHING to make that happen.

The club house is a dump! The pool gets pooped in almost weekly, it is filthy dirty and no one monitors it. The locals know they can get in without having to be a resident and they can just walk right in. The hot tub is just as disgusting and rarely working. We stopped going because we get sick every time we use either. The gym is disgusting as well and never gets cleaned.

Then there is the bugs and the rats and the grass that doesn't get mowed. This place is NOT resort living and has been such a huge disappointment for us. It is really sad because this place could be amazing with the right management. You need to take a serious look at your employees here because they are horrible. Emails go un-answered, maintenance requests get cancelled without being completed, oh and security is a laughing joke! Why even have a gate if security is just going to raise the gate for anyone so they don't have to get up and leave the guard shack! God help you if you actually need security because they don't answer the phone... you are better off just calling 911.

So... there you have it. Kapilina is far from resort living and I for one can not wait to get out of here!

During a town hall held at Kapilina Beach Homes in Ewa Beach, Hawaii on a Tuesday 10/22/2019 beginning at7pm Hawaiian standard time. With State representative Bob McDermott, Commanding office Cpt. Dabao Naval Facilities Hawai'i, Hawaiian Electric and Senator Kurt Favella. The senior regional manager Christine Carpio made it very apparent she is t in the business of working with families of the community she is assigned too. When a Military spouse spoke up with an issue of valid reasoning about rental increases and extremely high ultility bills, Christine responded with "well Kapilina isn't for everyone" this is after this spouse had just signed a lease renewal and is now outside of the Housing allowance they were given by the military. Throughout this exchange Christine was smiling. This was the tip of the iceberg especially after she has repeated treated residents at town hall meetings as [censored]s stating that all anyone needs is education on the matters being brought up. This woman is extremely unprofessional and should not be representing any company whatsoever

I would like to be contacted about this issue through email at [protected]@icloud.com

Security is very unfriendly. The worst service I've ever lived. Everyone says security here is unkind. Of course, some people are friendly, but I want to leave this apartment right away because of two very unfriendly people. Two young men always ignore me and don't working. I'm stressed. A few months ago I was so angry that I complained, but nothing improved.

I've had proper proof of insurance for the entire lease of my apartment however the leasing office seems to forget to update it. I've sent them numerous emails, called them and even visited their office but I'm still getting emails saying "Im out of compliance"? No you're out of compliance: this is [censored], I keep having to send you paperwork every few months. Do it right the first time and stop charging me for your insurance when I'm paying for my own.

This is the second time I've had to deal with neighbors smoking or either dealing drugs next to me, the first time I had to take care of the issue myself by contacting authorities to file complaints which resulted in the matter being resolved with them moving out. Here we are again with new tenants in the same Apartment with the same issue going on and I'm getting no where with Property Management or your local office. This seems to be an on going issue with the property at hand please have someone contact me sooner than later and not from the complex itself...

Nancy Sage Patterson
3033 East Thunderbird Rd. #1034
Phoenix, Az 85032

December 16, 2018
To whomever it may concern,

I have been a resident at Crestone and now Greystar for a total of 7 years... Greystar for the past year.
I was more than happy and pleased when living at Crestone with the office personel, their genuine and caring customer service, the maintenance, and the upkeep before Greystar took over. This felt like a warm and loving, safe home. Now it does not!
Since Greystar took over I have been put to task and inconvenienced in order for the repainting project of the property, which in my opinion is depressing, a bad choice of colors, and especially not a cheery place to live. I am in my 70's ... moving my furniture and plants was not easy or fun, especially to get the result that was delivered from the paint job. The upheaval was disturbing.
In the past few months I have had to wait for up to 3 weeks for maintenance to fix repair requests, and as much as I can understand the issue with hiring new people in the maintenance department, was very inconvenienced again many times in the process. How did it get to be a problem in the first place? There was a great team here. What happened to quality service? Is that not what we are paying for as tenants?
I have had to deal with a few people in the office who need lessons in customer service (but have now become more pleasant) and now feel unsafe walking into my own apartment because the lights have been down in many areas, mine included for almost a week. ...the pool and grass area for more than a week. This is a security issue and could be a major lawsuit for you if someone fell. I find it unacceptable.
On a personal note, I live with my son who is disabled. We both have a medical issue which leaves us with terrible balance especially at night and especially my son. If either one of us was injured in this dark environment, or for that matter anyone else, Greystar would be held responsible and liable. Do you not have a backup system? This happened with Crestone a few times but was fixed in a day or two. It seems like problems are a reaccurring issue since Greystar took over.
When rent is due, you have no give and take for any extenuating circumstances. I have been patient with the maintenance problem but find the light issues dangerous. We have not even received a letter explaining nor apologizing for this unbelievable inconvenience and threat to our safety! How can you compensate the renters with this disfunctional agenda? You would charge us $50.00 for a day late... and for our safety and hardship...what should we charge you? I would never recommend this property and want to know how we will all be compensated...
Sincerely, Brian and Nancy Patterson

I reside in 625 at The Berkeley, 500 West Ave., Norwalk Ct.
The apt. faces the Waypointe, another Greystar property directly across street. This week a huge neon sign was affixed to the Waypointe building, casting its bright neon light directly into my living space and bedroom. Was there no consideration for how this signage would impact the facing residence? This downgrades the property and now makes the apts. facing the neon sign undesirable. I may need to move. Is there any recourse?
M. Zicari [protected]

The company's marketing for this property as "62+, active and social" senior apartments is false and misleading. In short, this location is tantamount to assisted living without the full staff of nursing care.

Day to day operation looks nothing like the slick brochure and website and high price points.

Beset by problems, it is, to say the least, a tremendous disappointment. I cannot wait to leave.

Nine months after opening only 1/3 of the building is occupied, The overwhelming number of residents are closer to 80 than 62 and require walkers and wheelchairs.

Up until the end of August Greystar provided no permanent management staff. The front security doors do not lock or if they lock you cannot get it. The food served during the three time a week "social" activities is all processed, pre-packaged, high fat, high sodium and high non-nutrition calories. In fairness, there is always day old bagged salad. The wine is swill, the cheapest that can be found.

The building is bleeding red ink, in a very competitive apartment marketplace and management has refused to invest in trained personnel or services.

If you are in your mid to late 60s or early seventies, you certainly do not want to live here.

If Greystar cannot get the front doors fixed, after nine months of trying and their best answer is "we are working on it, " you want to live somewhere else.

The management at this building is horrible. These are just a few pictures of what was wrong in the apartment when I moved in. Mrs. Stephanie Pena assured me that the apartment would be ready and it was not. I also pay for parking $150 a month extra and the garage smells like a landfill. There is food garbage eveywhere and other tenants use part of their parking as storage. The parking garage smells and look like a dump. I complained to the community manager Angelica and her response was rich white people live that way in NYC. I can't wait till my lease is up to move out. The management at Prospect apartments are young and very unprofessional.

To whomever this may concern,

I am submitting this complaint regarding the inappropriateness, unprofessionalism, false accusation upon my character and discrimination against myself between a phone interaction held with the community manager of Townhouse Atlanta, Pamela Hanley on yesterday 10/16/17.
I have visited the Townhouse Atlanta community on several occasions and have dealt with the excellent serves conducted by Len Brooks in obtaining a 1 bedroom apartment. I completed the application and submitted payment to solidify residence within this community. I was contacted by Ms. Hanley and was told to send over my pay stubs ASAP in order to complete the process. When speaking with her, I was at my place of employment and didn't have my pay stubs available but awaited the arrival of my manager to reprint my stubs to be submitted. Once the stubs were obtained, I then used my Cam Scanner app on my phone (taking a picture of the 6 stubs, scanning the emailing) to email her the stubs. I received an email stated that my application had been denied and had no explanation as to why this occurred. I then made several attempts to call Ms. Hanley due to the phone number not working, but was eventually able to reach her to get an explanation as to the reasoning for the decline. Initially, she refused to discuss the denial and when I began to ask questions in order to develop clarity, she became rude and very unprofessional as if I weren't earned the right to know why I was denied. She eventually told me that I had falsified the pay stub documentation and was being denied. She stated that the fonts were different on the stubs and that the year-to-dates of the stubs were incorrect and that I should contact the IRS. Once this was briefly and quickly explained to me, I was rushed off the phone and told that there was nothing else I could do because I had committed fraud. I have provided the pay stubs for my CPA to review and she has stated that there is nothing incorrect regarding the year-to-date nor anything else on the stubs. She has falsely accused me of tampering with pay stubs, was unprofessional, rude and displayed prejudice towards me and my character. Never have I ever endured this much ridicule regarding obtaining residency. I have always had a great rapport and rental history and did not deserve this kind of behavior. I am able to submit the pay stubs for your viewing in order to obtain a more thorough explanation as for the denial, but regretfully, I am also asking for a FULL refund of my charges ($575.00) from this occurrence, so that I might be able solidify another residence without having to succumb to such disrespect and prejudice. Your expeditious response is greatly appreciated in this matter.

Kindest regards,
Krystal Newkirk

I am a 9+ year resident at the lofts at valley forge, pa. I am constantly harassed by the assistant manager (Ashley Drissel) She has called my girlfriend yelling and screaming. She leaves notices on my door with inaccuracies and continues to try and cause trouble. I do not take this personal because like I said I have been here almost 10 years know everyone and know tat she does this to a lot of residents. I have never reached out and complained to anyone except her manager. But this last stunt she pulled really upset me. I dropped the rent off on the 5th. When me and my girlfriend came home at 9pm on the 6th there was a notice on my door for a late fee of 194. She said we must of dropped it off during the day on the 6th. The problem is no one was home at my house after 6 - 6:30am until 9pm I tried to explain to the manager Nancy bitters who said she can't do anything about it. I told her all the problems me and my gf have had with Ashley and how ignorant she is to the residents. Nancy is nice but doesn't understand, she hasn't been here long enough. I have been here almost 10 years and have had 8 to 10 property managers. My paperwork has been lost. I originally put down$3300 when we moved in, they don't know the amount. They made me fill out an application to live here after 10 years. They l ow me and I forward 1 or 2 leases with my name on it. But they said we have no record of you. The community thinks it's a joke and someone needs to rein Ashley in. She is unqualified and does have the people skill to be in her position. But that's not for me to decide. I have all my emails to back up what I wrote. I would please like at the very least for someone to look into this matter
Thank You
Tom Munski
Lofts at Valley forge
Phone 570.677.7339

Greystar Property Park Colony Apartments in Hollywood, Fl withdrew $2588.00 twice out of my bank account for a lease termination fee. The second withdrawal which has a date of 8/29/17 was not authorized by me AT ALL! I was never even on the site after I made my final payment last week.
They told me there was nothing they could do call my bank when in actuality never owning up to the error. Now my current rent will be late and I will incur a fee not only from my bank to try to stop payment but also because my current rent in my new apartment will be late because of their error.

Just terrible.