Greystar Real Estate Partners
Reviews and Complaints

I am writing to formally address an issue I encountered regarding my recent lease at Westone Apartments in Durham. I lived in the apartment for six months while my home was being built, and upon leaving, I agreed to pay two months' worth of fees. I fulfilled that agreement and moved into my new home.

However, three months after moving out, I received an unexpected call from a Greystar representative. The person was extremely rude and demanded that I pay for a full year of rent because I allegedly missed one month’s payment. While I am willing to resolve the issue and pay for the missed month, I do not agree to being charged for an entire year, as this was never part of our agreement.

During the call, I attempted to discuss the matter and offer payment for the missed month, but the representative refused to accept it and then abruptly hung up on me.

I kindly ask for a resolution to this situation and request a detailed explanation of the charges. I am prepared to settle any legitimate outstanding amounts but will not agree to paying for an additional year that I did not authorize.

I expected a big company like this will avoid abusing residents issue. However, not only did the property management treat me unfairly as a resident, but Brianna Thornberry from Greystar also called me directly and started yelling at me. She was extremely rude and seemed to be trying to provoke me. This company behaves like a mafia, hiring unqualified white female to make threatening calls. While some people may think they're the center of the world, it's clear that the employees hired to handle tenant issues are only skilled at randomly targeting tenants and verbally abusing them.

I experienced significant issues during my lease tenure, which lasted from October 2022 to November 2023. Firstly, I believe my security deposit was unfairly withheld. Additionally, there were technical difficulties with the payment portal midway through my lease, resulting in unwarranted late fee charges which were never refunded to me. Moreover, upon the conclusion of my lease, I was subjected to numerous questionable charges. I request an immediate review and rectification of these matters.

I was charged the full month's rent rather than the prorated amount after my move-out from a Gresystar property. This amount, plus my security deposit, was supposed to be returned to me in the form of a check at my new address. Not only did they charge me for that month, but they actually charged me for a full other month as well after I'd moved.

It has been over two months and I still cannot get in touch with anyone from Greystar or the property where I moved from.

Is there someone I could speak with and express my concerns about the management and the repair staff? Ridiculous behavior of staff members.

This is our second year hear and we are planning to move out soon because of rude and unprofessional office staff behavior. Any ways.

I have tried to reach Greystar through this platform several times. no one cared to response. I hope someone will contact me this time

I can be reached at [protected].

Best

Atif Khan

I have been receiving emails from Brianna Thornberry indicating that I have an outstanding balance of $13k for a unit / property I never lived in. I spoke with her on a phone and told her that this must be some type of a mistake because I never lived at that property. I also explained to her that in early March 2023, a manager contacted me and told me that they received my name from city of West Hollywood because I was on a waitlist for subsidized program inclusionary housing. They told me that I have to bring the documents to verify eligibility: bank statement, taxes, proof of income, etc. I deliver these documents to the manager. After I submitted my documents I never heard back from anyone. I called several times and send emails asked them for updates, no answer. In August 2023 I started receiving emails from Brianna indicating that I owe them money

Complete bait and switch!

We moved to the island from Oregon and we spoke extensively with leasing staff before we signed the lease. The leasing people steered us to the unit we rented and assured us the please was beautiful, we’ll maintain and in good shape. The pictures we saw were beautiful and we signed the lease. We got here and the unit we rented was NOTHING like what we were told or shown virtually! The resident manager offered to move us because of the dreadful state of the unit. He showed us a “fully remodeled” unit that had doors painted shut and a huge pile of ants. It was also smaller sqft and more money a month so we passed on that one but he took us to another comparable unit and assured us that everything would be cleaned and fixed for us. This unit has peeling paint and water damage and windows that won’t secure among many other things. The response we got about the peeling paint was “that’s just what you get in the townhouses”.

Jan 2021 my husband and I moved out of Avan Marlborough in Massachusetts. In March 2023 we received an email stating that we owed $85.46 (the exact amount we received back from our security deposit) with no explanation of what the balance for for. My husband and I both reached out to Greystar with no responses. We emailed and left voice mails explaining that our account had been closed for over two years and to please call to discuss what the charges were for. In Aug we received an email from a dept collector for the balance. I still have no idea what this charge is for as Greystar will not answer my calls or respond. After reading some other reviews of greystar it seems we are not the only people this has happened to. Seems suspicious. I went ahead and payed the balance as I don't need $85 screwing up my credit.

Dear Greystar Corporate

I hope this letter finds you well. I am writing to bring to your attention a matter that has been of concern to me for quite some time. I apologize for any inconvenience this may cause, but I believe it is necessary to address the issue promptly.

Upon reviewing my records, I discovered that my initial communication regarding the presence of abandoned vehicles on the premises was in September 2022. Following that, I reached out to the Management team once again in March of 2023 to highlight the persisting issue with these vehicles. Unfortunately, it is disheartening to note that the same matter still persists in June 2023, despite my previous attempts to address it.

I have taken the liberty of providing photographic evidence depicting the immobility of one particular van. Its deteriorated condition is clearly evident, as are the 2019 license tags. Considering the state of the tires, it is apparent that this van has not been moved for quite some time. I would greatly appreciate it if you could provide me with an estimation of how frequently you believe this vehicle is being operated, given the severe damage to its tires.

Regrettably, the presence of these abandoned vehicles has transformed our community court into a semblance of a junkyard. Among the concerns I have observed are a camper without an accompanying car, occupying one of our prime parking spots, as well as multiple partially covered wrecks and discarded vans. This unsightly view has become a constant presence outside my front window, in stark contrast to the community guidelines for parking and registration that we are expected to adhere to.

I understand the responsibilities and challenges that come with managing a property, and I appreciate your dedication to maintaining a pleasant living environment for all residents. In light of this, I kindly request your immediate attention to this matter, with the hope that appropriate measures can be taken to address the issue of abandoned vehicles.

Thank you for your understanding and prompt action in resolving this matter. I believe that by working together, we can restore the aesthetic appeal of our community and ensure that it aligns with the high standards we all strive to uphold.

I look forward to your response. Should you require any further information or clarification, please do not hesitate to reach out to me.

Yours sincerely,

Valerie Millett & Mike Hefner

We as a resident of Brigham Apartments managed by Greystar are billed for our natural gas usage in conjunction with our rental charges. However we have no information ever given to us as to how much gas we actually use and the charge per dekatherm or whatever measurement is used for each monthly billing. The leasing office could only show my wife a ledger of meter readings for 6 months and we have lived there for 5 years. We have no way to compare costs from year to year to see if our usage has increased. Our bill has recently tripled with no explanation from management as to why and no proof that the charge is accurate. Please help us to be able to verify what our charges are and what we are paying for. Thank you.

I, Peter Ramirez, a Greystar employee, was traveling north, on Vaseo property, heading towards the Recreation building # 1. Approximately 20ft. before reaching the R1 building, Gerald Dixon, south bound, abruptly cut to the left, blocking and narrowing my path. As Gerald's cart was positioned in the middle of the road, I struck his front bumper and tire, narrowly missing a big grey pickup, parked against the curb. I soon pulled over to the left, next to employee Joe Stadnik, and asked if he had witnessed what happened. He replied "yes". Next Gerald backs up, close to Joe and I, with some swear words uttered. Minutes later he moves his cart in reverse, and slams into the back of my cart. He then leaves once again swearing as if it were my fault. Witnessed by Joe Stadnik.