Grove
Reviews and Complaints

I love this company! I've been buying from them for several months now. The products are wonderful. Smell great and clean good. Plus all natural which I love. Customer service is wonderful. A few of my orders have been wrong but they have corrected this each time without any problem. I do watch my orders closely as whoever packages it does not really pay attention or miss items but I do that with everything I order. I check the auto ship each month as there are times I don't want or need some items. Plus I want to make sure I get the scents I like. I guess this would be the only downfall. I will keep ordering from them for a long time despite the minor issues. I also love the free stuff that I get once and a while.

Each month I look forward to receiving my Grove products. The cleaning and home products lift my spirits. At first, I didn't think I needed the products and they seemed more like little luxury items to me. But I have been using them so much that I've run out and reordered. I even see my husband grabbing the bottle of cleaning spray sometimes. When I've had problems, the Team at Grove solve the problem immediately and take care of me like they truly care about me. I am so grateful to have found Grove, because I discovered their tree-free bamboo toilet paper and paper towels and haven't gone back to regular paper products since then. What else can I say about this wonderful company? Lots, but I probably don't have room here to write it all, and it's a company you just have to discover for yourself.

Safe for the environment and sustainable products, with the convenience of shipping to my home, and I save money. Sign me up!
AND ALL THESE PEOPLE giving them a 1-STAR RATING, complaining that Grove SNUCK IN ANOTHER ORDER THE NEXT MONTH' are pretty dumb!
You sign up for a 3 month VIP membership, and it tells you that your orders will ship the same date each month, so IF YOU DON'T REMIND YOURSELF TO GO IN AND CHECK BEFORE NEXT MONTH SHIP'S OUT, Grove will assume you'll want the same stuff as the previous month AND they'll send products they think you'll like, or that are really popular with other customers, who have ordered similar items you've ordered. AND GROVE SENDS YOU AN EMAIL TO LET YOU KNOW YOUR NEXT ORDER IS ABOUT TO SHIP, as a reminder, so you can log in check your cart.
THIS ISN'T ROCKET SCIENCE. They warn you about this when you sign up! There's no fine print' dumb dumbs.
I gave them my $19.99 after 3 months because I LOVE THE PRODUCTS, I LOVE THE CONVENIENCE, and I LOVE EVERYTHING ELSE ABOUT THIS COMPANY!
All I need to do is check-in once a month to make sure they send me what I need and don't send me what I don't!

I placed an order last month without subscribing to anything, and I received the exact order this month. However, this has caused my account to become overdrawn. I have contacted the company through emails and text messages, but their stated response time of 1-2 days is not acceptable. As a result, I have decided to cancel all my dealings with them.

Date of transaction: 06/08/22
Communications with the company: 06/08/22 through 06/20/22 without resolution.

I had a problem with Grove Collaborative (www.grove.co) when I tried to place my first order. I received an error message that prevented me from completing the order. The company explained that the error occurred because my information was shared with another account and provided me with the email address associated with that account. I confirmed with Grove that my roommate also uses Grove.

Grove confirmed that the shared address was not the issue, but rather a shared payment method was causing the error message. I checked with my roommate and they did not have my credit card information listed as a payment method. The Grove customer service representative reviewed both accounts and confirmed that my credit card was not linked to my roommate's account. They suggested that I try placing the order again.

I attempted to place the order again, but I encountered the same issue. I reached out to five different Grove customer service representatives who provided various suggestions, such as clearing my cookies and caches or using a different device. Unfortunately, none of these suggestions resolved the problem. The company did not investigate the cause of the issue within their system.

Over a year ago, I allowed my roommate to use my credit card for shared cleaning supplies expenses. However, my roommate immediately removed the information from their account. It seems that Grove's database did not actually delete my credit card information and instead linked it permanently to my username. This is a violation of financial privacy practices. Once a user removes their credit card information, any further storage of that information by Grove without the customer's consent or knowledge is unacceptable. This increases the risk of credit card information theft.

I recently had a less than satisfactory experience with Grove, a company that sells natural and eco-friendly household products. Unfortunately, I was charged over $100 for items that I did not order. When I contacted customer service, I was informed that I needed to return the items to UPS. However, the nearest UPS location is 45 minutes away from me, and the customer service representative insisted that it was only 26 minutes away. As someone who lives in the area, I know that this is not true.

What frustrated me the most was that I was not informed about the charges beforehand, and I felt like my money was being held for ransom. The customer service representative informed me that since it was a big order, they could not do anything unless I returned the items. However, the items included things that I would never order or use. It felt like they were scamming me and charging me for whatever they wanted.

When I asked if there was anything else they could do, the customer service representative told me that they had used all of their available resources to resolve the situation. They offered to send me a UPS label, but this was not enough for me. I was disappointed with their customer service and policies, and I would not recommend this company to others.

It is important for people to know how Grove treats its customers before ordering from them. They should not act like they can do whatever they want with customers' cards. I hope that Grove can improve their customer service and policies in the future.

I'm a VIP member of Grove and I gotta say, I'm not too happy with my recent experience. I've been ordering cleaning supplies from them for about half a year now and for the most part, I've been pretty satisfied with the products. However, my last order was a whopping 21 days late and I didn't even get a full refund for it. The only reason I got any refund at all was because I had to contact them three times about it. It seems like they're more focused on getting new customers than keeping their old ones happy.

So here's what happened: I reached out to them when my order didn't show up after about two weeks. They told me that my order was lost during "shipment to the carrier" and that they would send me a new shipment. They said to look out for a new tracking number in a couple of days. Four days went by and I still didn't have a new shipping order, so I contacted them again. I asked if I could get a rush on my order or a refund, but they told me they couldn't rush orders and I couldn't cancel my order since it was already being processed. They said I could expect a new shipping number in a couple of days.

Three days later, still no shipping order. This time, they told me that the warehouse was really backed up, but they could put in a reorder for me if I wanted. I asked if orders placed after mine would be filled before mine, and they said they would give me a refund if I wanted. I quoted the previous rep who had told me there was no way to get a refund, and then they suddenly changed their tune and said they could give me a refund since it had taken so long. But get this - they kept $25 as a restocking fee that they never even told me about!

Overall, I'm pretty disappointed with Grove. I understand that things can get lost in shipping and warehouses can get backed up, but the fact that I had to contact them three times just to get a partial refund is pretty ridiculous. It seems like they're more focused on getting new customers than keeping their old ones happy. I'm not sure if I'll continue using their services after this experience.

So, I gotta tell you about Grove. They're always talking about "free" gifts, but let me tell you, they ain't free. You gotta spend a certain amount to get them. It's like, come on, just be honest with us. But I will say, I do like their paper towels and sponges. They're pretty good. But everything else is just okay. You can get Mrs. Meyers stuff at Target, so it's not like it's anything special. And they're all about being natural and helping the environment, but they waste so much packaging. Like, what's up with that?

Now, I will say, if you don't get out to shop often, Grove might be a good option for you. But the prices aren't anything to write home about. And here's the thing that really grinds my gears. When you buy something to get that "free" gift, they automatically sign you up for monthly shipments. And they keep your credit card on file, too. I had to cancel that auto-ship THREE times before it actually stopped. It's like they don't want you to leave or something.

And then, when I finally got my shipment (which took forever, by the way), I was missing an item I paid for. So I sent them an email about it, and they did eventually send me my item. But then they were like, "Oh, we'll add a free gift to your cart to make up for it!" And guess what? That "free" gift had a $55 minimum. Like, what kind of nonsense is that? It's just a way to get you to keep spending.

So, if you're gonna buy from Grove, just be careful. Watch out for the pricing and the automatic shipments. And make sure you're actually getting all the stuff you paid for. And don't fall for the "free" stuff. It's not really free, trust me.

So, I got my order from Grove Collaborative and was excited to try out the products. However, after opening one of the MANY promotional emails they sent me, I checked my account and was shocked to find out that they had established a subscription for EVERY SINGLE ITEM I had ordered. To make matters worse, they had added items to "build" another cart, which I would buy if I pressed 'Ship'. I think it was probably an accident, but still, it was frustrating. The other subscriptions would be auto-shipped, and there were SEVEN of them!

To add insult to injury, I discovered that I was enrolled as a "VIP" in a separate part of the Account section, and that I would be charged $20 for that after my "trial" period. I had no idea about any of this when I ordered their products. Why? Because that information appears very briefly among the BS blurbs. What they're doing is deliberately just this side of illegal and totally on the side of unethical.

I immediately removed every single subscription and, after some searching and extra steps, was able to cancel my "VIP" status. It was a headache, to say the least.

Their whole operation and approach makes me want to vomit. And, really, for a "sustainable" company that wants to save trees -- their overpackaging, as well as the whole idea of shipping cleaning supplies -- uses LOTS of trees, and leaves a big fat carbon footprint as well. The products I tried were OK, nothing special. And their concentrates made small quantities of product when diluted according to directions -- so weren't a bargain, either.

I learned 3 lessons from this: READ THE FINE PRINT, DO THE MATH, don't deal with companies that want to be your best friend while they're full of BS. Never again!

So, I gotta say, I was pretty excited to sign up for Grove. I mean, who wouldn't want cleaning supplies delivered right to their door? And the caddy? Genius. I had already tried some of their products from the store and really liked them, so I figured this was a no-brainer.

But then, things started to go wrong. First of all, I didn't get my caddy. I mean, come on, that was one of the main reasons I signed up! And then, I had a shipping issue and needed to get in touch with customer service. Let me tell you, that was a nightmare. I tried calling, but the line kept cutting out. So then I tried emailing and texting, but the responses I got were completely unhelpful. I explained my problem and they gave me instructions that had nothing to do with what I was asking. When I told them they weren't being helpful, they just ignored me. Finally, I said I wanted to cancel and get a refund, and they didn't even seem to care. They just said, "Okay, we'll cancel your subscription and refund your money." Like it was no big deal.

Honestly, I was pretty disappointed. Grove talks a lot about how they're all about their customers, but I didn't feel that way at all. I felt like they didn't care about me or my problems. And after all the hype I had heard about them, it was a real letdown. I ended up canceling my subscription, which was a bummer because I really did like their products. But I just couldn't deal with the terrible customer service. It's a shame, really. I had high hopes for Grove, but they just didn't live up to them.

I was a Grove customer for almost 2 years, but I decided to cancel because I found the same products in my local stores at a lower cost. I mean, why would I wait to order online and pay a $20 yearly fee when I can get them locally and cheaper? It just doesn't make sense to me.

But the real problem came when I had a credit available on my account because of a broken candle the previous month. I mean, come on, who wants a broken candle? Anyway, apparently, I paid for the candle with a credit on my account, and they said their policy is to give a credit, not a refund. I mean, what kind of policy is that? I want my money back, not a credit that I may or may not use.

The credit came from a missing item the previous month, and that item got a credit because it was paid for by a missing credit the month previous to that... you get the picture. It's like a never-ending cycle of credits and missing items. So I asked that the credit - you know, MY MONEY - be refunded, but they said they could only give me a credit for the broken candle. That's not fair! I mean, the candle was packaged poorly and could've caused a real problem with glass all over my box. And now they're holding MY MONEY hostage because I don't want to order from them any longer.

I went back and forth with them for a week, but they still refused to refund MY MONEY. So my next step is contacting the attorney general because this is fraud. They're taking my money and not refunding it when they don't deliver the items or deliver broken items. It's just not right.

And let me tell you, this wasn't the first glass item I purchased from them that broke. I never even complained about their glass bottle that is used for the cleaning concentrate that actually exploded in my kitchen. I mean, that's just dangerous! How are they going to be plastic-free when their glass is poorly made?

I'm guessing I'm never going to see the money they refuse to refund, but I'll be sure to spread the news of their unethical behavior. It's just not right to treat customers this way.

I started ordering from Grove back in July of 2019 and I gotta say, I've been pretty impressed with their products. In fact, I've even convinced four other people to start buying from them too (although I did have to tell a couple of them to maybe slow down on the orders).

One of the products I've been using from Grove is their honu biotin. I've only been using it for about 15 days (my partner is using it too), so I wasn't really expecting to see any major results yet. But I liked it enough to order more at the beginning of March. Unfortunately, when my shipment arrived, there was no bottle of honu in the box. I wasn't too worried about it though, because I know things happen. I contacted Grove and they were really helpful - they added the missing item to my cart and asked me to wait until I had more items to order before checking out, since they're a small company and it's more efficient for them to ship multiple items at once.

I didn't have anything else I needed to order at the time, so I waited until this month (April) to place another order. When my box arrived today (April 22nd), I was disappointed to find that the bottle of honu was missing again, along with a cleaning item I had ordered. I sent an email to Grove to let them know, and asked them to send the missing items ASAP since this was the second time they had forgotten to include the honu in my order.

To my surprise, I received a response from Grove saying that the cleaning item was now out of stock, so they wouldn't be sending the honu biotin either, since they don't ship single items. I was pretty frustrated by this response - I had already accommodated their mistake once, and now they were refusing to send the item I had paid for because it was the only thing missing from my order.

Overall, I'm pretty disappointed with Grove's customer service in this situation. I don't think it's fair for them to not send an item that I've paid for and that they've forgotten twice, especially when I've been a loyal customer for almost a year. I think I'll be looking for other companies to buy from in the future.

So, I got this email from Grove offering me some free products and I couldn't resist. I mean, who doesn't love free stuff, right? I added a few more items to my cart so I could get an extra freebie and placed my order. I thought everything was good to go, but boy was I wrong.

A few hours later, I decided to check my order and realized that one of the free items was missing. I contacted Grove and spoke to three different people to try and get the missing item shipped to me. But instead of just sending me the item, they offered me credit for my next order. I didn't want credit, I wanted the item I was promised.

They told me they were trying to reduce their carbon footprint, which I understand, but it seemed like they were just trying to avoid sending me the missing item. They even offered to send me a return label so I could return everything and start my order over. Like, seriously? I already paid for shipping and now I have to pay again just because they messed up my order?

After almost 25 minutes on the phone, I was still no closer to getting my missing item. I was beyond frustrated at this point and just wanted them to send me the item I was promised. I even told them to unsubscribe me from their emails and never send me anything again.

In the end, it was just a $5.75 item that would have made me happy, but instead, they lost a customer. It's a shame because I really liked their products, but their customer service needs some serious improvement.

And to make matters worse, when Grove responded to my review, they just repeated the same thing they told me on the phone. I don't need another lecture on their carbon footprint policy, I just want my missing item. Is that too much to ask?

I was really excited to try out Grove and their products. I mean, who doesn't love the convenience of getting all your household essentials delivered right to your door? But unfortunately, my experience with Grove was not as great as I had hoped.

In my first box, I was missing an item that I had ordered and didn't receive a free item that was supposed to come with a minimum purchase. I didn't think much of it at first, but then I realized that I had already paid for these items and now I had to wait another month to receive them. I reached out to their customer service via text and was told that the missing items would be added to my next box. I was a little frustrated, but I figured it wasn't a big deal.

However, when I called to follow up on my missing items, I was told the same thing - that I would have to wait until my next box or make a minimum purchase of $45 to get them shipped now. I was not happy about this and felt like I was being scammed. I even posted about my experience on Instagram to warn my friends and family.

To my surprise, Grove's Instagram account reached out to me and offered to help make things right. But unfortunately, they did the same thing as before and added the missing items to my cart for free, which meant I still had to wait another month or make a minimum purchase to get them shipped now. I was never offered a refund, only excuses.

Overall, I was disappointed with my experience with Grove. While I love their products, their customer service left a lot to be desired. I hope they can improve their policies and make things right for their customers in the future.

I've been a member of Grove for a few years now and I gotta say, I really like the selection of products they offer. Being able to choose my own delivery date is also a plus. However, there's one thing that really grinds my gears - unexpected deliveries. I mean, come on, who likes surprises like that? Luckily, I was able to change my delivery date to avoid any unwanted surprises.

But let me tell you, something's been off with Grove lately. A friend of mine who I recommended Grove to received her first box and it was completely soaked from an open item. I was shocked because that had never happened to me before. I thought it must have been a one-time accident. But then, a month later, I received a package that was also completely soaked. The items that were usually taped shut were now open and the paper used to keep everything in place was gone. And to top it off, the free item I received was empty because it leaked in the box. It was like someone had opened the bottle and poured it into the box. When the package was dropped off at my door, the box was caved in from the liquid. I was livid.

I called customer service and they gave me the usual "we're sorry" and "this doesn't usually happen" responses. I asked for my free item to be sent to me, but they said I had to wait for my next order. I wasn't happy with that, but what else could I do? The free item was a limited edition Mrs. Meyer's item, so I made sure to add it to my cart before my next order was shipped. But then, before my order was shipped, the item was removed and replaced with a different one. I assume they ran out, but instead of holding onto it for me or letting me know, they just replaced it without any explanation.

I called customer service again, but nothing happened. I even sent them messages on Twitter, but it was the same old responses. It's clear that they don't care about how or why they screw up, and they certainly don't care to rectify or improve the situation.

Honestly, the only reason I still buy from Grove is because of their own product. Everything else, I buy from local stores. It's a shame because I used to really like Grove, but their recent behavior has left a bad taste in my mouth.