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Guidebook Reviews 37

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Guidebook A useful idea

There could be a couple of changes/additions to help look up schedules.
If you could make it look up all schedules of a particular room, or to be able to see the old-style guidelines from previous years.
Also, a filter for particular videos, panels, or discussion boards would be nice, instead of having it all bunched together in a timeslot.
But, for now, it is a slightly useful app.

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Guidebook Great concept, by lacking

This is a GREAT concept to help me coordinate my schedules each day for the convention that I'm going to. HOWEVER- it gives me the option to add photo ops to my schedule but not panels... Which means I can't create an actual full schedule at all... Only shows me what time my photo ops are. It's unfortunate because that makes the app pointless for me. If it worked I would give it 5 stars

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Guidebook Needs better navigation

Looks pretty good but must have way to navigate long alpha lists. Like their own list of schools using this app! Starts at A and then you have to scroll and scroll. Search is too loose and you can't easily get to S items and browse there. Several solutions have been common for years. Until implemented this app is not usable where you need a long index list. Like we have over 400 bios of people. Need sidebar or top button groups.

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Guidebook Love this thing. Great at Katsucon

I like this so much that I'm taking time to review it. I'm currently at Katsucon which has tons of events that I want to go to. This app has a nice feature where I can bookmark everything I want to go to and then have it remind me so I have time to get in line and not miss it. It also has lots of other info that Katsucon provided them in digital form, but I'm mainly using the app to quickly plan a schedule for myself. Very useful.

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Guidebook Log-in issues and no support

I've downloaded the iOS app and logged in using
Facebook. But if I want to log in on the website there is not way to do that with Facebook and for the life of me I cannot find away to see my email address & password for your guidebook account on my app. How can I use & sync my guidebooks across platforms when I cannot log in?
BIG Suggestion:
SUPPORT! They have no email addresses, no FAQ and now support in app or on your website.

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Guidebook Meh

This app looks pretty nice, but fails in too many places. I downloaded the guide for my workshop, but it constantly deletes it. I’ve had to download it 5 times now. When you are in class with poor WiFi and need to know what’s next, well you are out of luck. I’ve also got it into open loops where you click open and it does nothing. And you can map addresses. That’s just stupid.

Also have you seen their pricing? Why would anyone use this?

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Guidebook Nice, but I wish that

Like another reviewer here, I think that this app is really useful and has a lot of potential, but I do wish that you could narrow down by Location. I thought the purpose of this app was to find through Guidebook something interesting that's going on, in which case you should be able to narrow down by location. But if the purpose is just to find a schedule for an event that you already know is happening then it is great as is. Lovely design.

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Guidebook Worthless

Diocese of Olympia is using this app for their convention. The primary use for it would be for documents. They are all links to pdfs which don't rotate and so you have to zoom and scroll each line to read it. Since it has to link to the internet each time you access the doc, you need internet connection - at a venue that doesn't have enough bandwidth to accommodate the number of attendees. Just use paper!
Also... A number of the links go to "Page not Found."

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Guidebook Wrong location on map

As soon as I downloaded the app and opened it up as I was in transit to my conference, I saw a map which pinpointed where the hotel is. Sadly the pinpoint was not accurate and perhaps pointed to another hotel in the same chain. This caused me to visit the conference website to see which location the hotel was at to verify the pinpoint was not in the right location. Bingo, it was wrong indeed. Glad I did not get a taxi there. I hope the rest of the app is more accurate

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Guidebook Nothing new here, ugly app

If you're reading this you're likely considering using this to organize your next event. As an event attendee I can say this app doesn't do anything a printed itinerary doesn't do better. Static maps (Google does better), a static itinerary, and weak implementations with social media. It has a photo stream, but no one uses it. Where's the messaging? Where are quality maps? App just takes up space on your attendees devices and a line item in your budget sheet. You can do better.

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Guidebook V cool, so far. But…

The version I have (dL today from Apple Store)
1. failed to keep running twice when I clicked on SCHEDULE from MENU homepage.
2. I note several places where a consistently accessible HOME button would have been VERY helpful.
3. Add the ability to RENAME a To-Do. Lacking this ability, I had to REMOVE and create a To-Do all over again.
4. To-Do list should be able to be manually SORTED & should have a PRIORITY type of button for ea. item.
5. TYPEFACE SIZE should be a user selectable item.

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Guidebook The Anime Convention's Best Friend

Got this app back in 2011 for Otakon and I have been using it every year since. Guidebook is fantastic and makes your con panel experience much easier. I No longer have to carry large paper schedules, and whenever a panel time changes, you get a push notification. Also scheduling panels is so easy, just click add to schedule and you can set a time for it to remind you. Also it makes browsing convention programming much easier. Guidebook is definitely a must-have for any convention attendee!

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Guidebook Lacks Apple Watch Support

Overall a decent app. I do wish it supported Apple Watch, however. So many apps support the watch now, especially productivity apps. It would be a great convenience if the notifications for “my schedule” popped up, or I could pull “my schedule “ up and scroll through it without having to dig my phone out of my pocket. I’m usually juggling handouts, tote bags, etc. at conferences in addition to my backpack with all my electronic needs. The additional convenience of watch support would be great!

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Guidebook Excellent medium for convention guidebooks

This is an excellent medium for conventions to provide electronic guidebooks, with sections for maps, schedules, and guests. The quality of the guides, of course, depends on the individual convention, of course; for instance, the BayCon guide inexcusably omits the names of panelists from meeting listings. The only weakness I’ve noticed so far in the app itself is that, while you can set a reminder for ten minutes before a meeting, you can’t set one for five minutes before, nor after the meeting.

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Guidebook Nice, room for improvement

Must have: to see schedule conflicts noted as I select the item (or at least in "My Schedule"). When I select a 50 minute session at noon, there should be SOMEthing that tells me, "Hey dummy, that cuts in to the 12:30 event you wanted." Also, prioritization of the events. If a session is running long, but the signing session is about to start, I want to see/hear/feel a notification.

Nice to have: Maybe it's just the event I'm going to, but allowing images in the description / body would be great.

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Guidebook Amazing for attendees, not so much for planners

Needs a lower level tier for convention planners between the free and first pay level...one that would allow a few more downloads for the small cons (and not necessarily more features) without spending a lot of money.

As an attendee, my BIGGEST complaint is that when I’ve downloaded a guide, it should ALWAYS open to that guide during the convention dates. I hate opening the app and finding myself having to re-select the convention I’m at in order to see my schedule (where I last used the app a few hours earlier.)

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Guidebook Great tool with a lot of room for improvement

I’ve only used one guide so far and my comments may be off because there could be features missing that are school dependent.

• no hyper local (beacon) support for campus location and guidance
• need additional maps
• need parent version if the focus is college tours
• need list of potential auxiliary events (eg. volleyball game) with potential for colleges to give passes (free or purchases) within app
• give food places ability to coordinate with colleges to offer reservations and make deals within app

Good app with a lot of potential.

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Guidebook Somewhat useless in my opinion

I've used this companies "Guidebook" at some conferences and it lacks what almost every one I've experienced does ... it wasn't created by someone that has probably attended a tradeshow. This app fills a checkmark for the conference, it doesn't help attendees do things easier.

For example, allow me to post to my own calendar / update it from the app. Allow me to search my own contacts for other attendees. Incorporate the bar code reader instead of the useless lanyards.

For those conferences looking at this app ... keep looking. It didn't make my life easier when I used it as an attendee.

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Guidebook Best thing to happen to conventions since cosplay

I would feel lost without this app. I used to make schedules by hand or computer until I found conventionist (that's what guidebook used to be called).

Now with guidebook, It's super easy to not only plan your schedule ahead but also to figure things out on the fly. Using the maps for example of you get lost, or finding somewhere to eat, or stayin updated with breaking announcements or news from the convention.

My favorite feature is how you can view the schedule and then add events from it to "my schedule", so that you only see what you want to, and then you can get updates or reminders on your mobile device in case you forget something.

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Guidebook Obvious features missing

Guidebook team. There are basic features that are missing or not easily accessible:
1. Search is confusing. Not clear whether I am searching within a current event or for an event from the global pool.

2. Calendar and scheduling is from 1800s (way before computers). I need to be able to:
A) see all events in a room and/or in a building/venue, for a day, date, the duration of the main event etc.
B) see all the times for an event—when it is offered more than once.
C) see events by teacher/mc/leader, eg, show me what John is teaching.
The above are basic pivot features that should be built in.

3. Provide ability for events to post links to additional materials including PDFs.
4. Event feedback and reviews

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Guidebook Complaints 17

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Guidebook Unable to download

This app will not allow me to download any documents. It keeps telling me the request timed out. I know it is not my wifi as everything else works well. I can see the potential with it being useful for conferences if it were fixed.

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Guidebook Currently crashes when viewing details

The app seems auspicious in features, but frankly very poorly tested against real-world content using their app. I'd like to try using it, but frankly there's little here that can't be accomplished already with a simplistic website.

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Guidebook Froze after launching

I followed a link to install from the university. After reading the introductory note about orientation and dismissing it the app was frozen. I had to force quit the app. Sure hope it works after re-opening... not a good first impression

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Is Guidebook Legit?

Guidebook earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Guidebook to be a trustworthy company. Although there's a 11% resolution rate for customer complaints, which deserves attention, Guidebook is known for their high standards and safety. If you're thinking about dealing with Guidebook, it's wise to check how they handle complaints.

Guidebook has received 14 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Guidebook has registered the domain name for guidebook.com for more than one year, which may indicate stability and longevity.

Guidebook.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Guidebook.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Guidebook.com you are considering visiting, which is associated with Guidebook, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Guidebook as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Guidebook have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

The Guidebook website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

Guidebook website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Adult content may be available on guidebook.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While Guidebook has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 17 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Guidebook protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Guidebook Perpetual upgrade

This app has been "loading" an update on my iPad for over a week now. I can't seem to uninstall it, and when I thought I was able to, it went back to the downloading symbol when I tried to reinstall it. Does it do this for all iPad 3s?

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Guidebook Font colors need to be more contrasting

For people with visual issues the lack of contrast in font colors makes the content hard to read. Black font on white background is best. Light gray font on white background is hard to see. Aside from the font colors, the app is fantastic.

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Guidebook Farm from free

I was very disappointed when downloading this app to discover it was going to cost me $3500 to publish 1 guide. Extremely difficult for a non-profit helping children with cancer. Will find another way to communicate with those attending the events

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Guidebook Crashes

I'm sure this app would be great if I could actually use it, but it keeps crashing when I try to look at any guide. I've restarted my iPhone, checked to be sure I had the latest updates, and even deleted and reinstalled the app but nothing has helped

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Guidebook Horrrible

Complete garbage app. Constantly crashes and im always having to start all over. They should do a complete overhaul on this failure of an app. Hopefully Trashbook, I mean Guidebook is able to learn from their mistake. Though, more than likely they wont.

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Guidebook Terrible

This app deleted all (ALL!) of my notes from a 5-day professional conference. Received no response from Guidebook support. Attempted to log in after a long duration hoping notes were miraculously restored--forgot my password and never received a reset password email. Not recommended.

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Guidebook iPhone 4s crash

Having same issue as Sue. So sad. Used it for a conference last year and LOVED it and expected to use it again for the same conference this year. Just tried to report the problem, but when I search for "iPhone 4s crash" or even just “crash" no answer comes up that I can apply. Help! :(

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Guidebook Absolutely awful

The search function is a disaster. An absolute disaster. It can’t even find the events that I type in word-for-word that it’s showing me on the main screen. In addition, it won’t open my school’s commencement guide and won’t even find it for some reason that has yet to reveal itself. Good idea, awful in execution.

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Guidebook Not working

I used this for a conference two years ago and loved it. Now I’m headed to a different conference and can’t get it to switch. I finally deleted it and loaded it from the conference web site and it keeps opening on the web instead of the app. It’s a paperless conference and I have no schedule to use. Really unhappy.

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Guidebook Could be good, but

The app freezes when you go to the "share guidebook" option. And it doesn't just freeze the app, but my whole phone. Some guides will not load, and the form submission option is very confusing. I think the app has potential to be very good and work extremely well. It would be very nice to have these kinks worked out.

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Guidebook A major let down

Used to be an amazing app. I don't know why it suddenly needs to be linked with Facebook and I don't know why they suddenly need all of my person info. Beyond that, they aren't updated and they don't have the events I attend anymore, but I can still search for events that are two or more years old. This app used to be so good too.

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Guidebook It Won't Go Away

I downloaded Guidebook for an event my school was holding, but when it was done I decided to delete it from my phone to save space, but it just keeps downloading itself. Every time I try to delete the app, it ends up downloading itself later. This is the only app that has ever done this on my phone. Be cautious to download this if you have an older phone like mine.

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Replied
Guidebook has left an official reply on this complaint.

Guidebook Terrible for Conference Guidebook

Meeting listings do not list speakers or participants. No index of speakers or participants. No search capability for keywords. Very hard to use for any size conference.

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Guidebook Clear out the old events already!

Trying to find a current event on this app is a pain! They still list ones from 2013! Too many to slog through. No way to filter them. And the user can’t even delete their old events. Not user friendly. Better curation and user controls are needed to make this app what it is meant to be.

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About Guidebook

Screenshot Guidebook
Guidebook is a powerful platform that allows organizations to create and manage mobile applications for events, conferences, and other gatherings. With Guidebook, event organizers can easily create a customized mobile app that provides attendees with all the information they need to navigate the event, including schedules, maps, speaker bios, and more.

One of the key benefits of Guidebook is its ease of use. The platform is designed to be user-friendly, even for those without technical expertise. Event organizers can simply drag and drop content into the app builder, and Guidebook takes care of the rest. The result is a professional-looking mobile app that attendees will love.

Guidebook also offers a range of features that can help event organizers engage with attendees and enhance the overall experience. For example, the platform allows organizers to send push notifications to attendees, providing real-time updates and reminders. Guidebook also offers social media integration, allowing attendees to share their experiences and connect with one another.

In addition to its event-specific features, Guidebook also offers a range of tools for analytics and reporting. Event organizers can track app usage, monitor engagement, and gather feedback from attendees. This data can be used to improve future events and ensure that attendees have the best possible experience.

Overall, Guidebook is a powerful platform that can help event organizers create engaging, informative, and user-friendly mobile apps for their events. With its range of features and ease of use, Guidebook is a valuable tool for any organization looking to enhance the attendee experience.

Overview of Guidebook complaint handling

Guidebook reviews first appeared on Complaints Board on May 8, 2023. The latest review A useful idea was posted on Jun 12, 2023. The latest complaint Terrible for Conference Guidebook was resolved on May 10, 2023. Guidebook has an average consumer rating of 2 stars from 37 reviews. Guidebook has resolved 2 complaints.
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Guidebook is ranked 78 among 300 companies in the Mobile Apps and Add-Ons category

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