H & H Heating & Air Conditioning
Reviews and Complaints

So as soon as James shows up he almost immediately he finds the issue as hand that shows me knowledge and experience for sure then goes into repair mode and explaind everything he was doing and for what reason he was doing it and then in the middle of the repair his phone rings and tells me it's one of the new young techs with a question takes time out and completely coaching the young tech through his issue what a team player you guys should be proud that he wears your company logo and represents a true professional thank you James !

Despite being on the annual paid 'home comfort plan' we were told other customers would get prioritized and so it took a couple of days to get a tech out to the house. The issue was just a blown dual MFD Capacitor and we were charged $284 for the part (which retails for ~$20 - https://www.amazon.com/PowerWell-Capacitor-Condenser-Straight-Conditioner/dp/B01NAZJYWA ) with no advance warning on the cost, And this was with a 20% discount. All this to say I am not sure of the value of the 'home comfort plan'. Got the job done, but seems excessive.

I recently had my HVAC system replaced by H&H. Joe and Scott laid tarps over my entire carpet first. They did a fabulous job removing the old system with no mess and cleaned everything up after the new install. They were very patient explaining everything and showing me how to use the new thermostat. The office staff is also very helpful and knowledgeable. I have been using their services in other residences for over 30 years and have always been impressed with their promptness, professionalism and friendliness. I highly recommend their company.

Steven G. was my technician and took the time to explain the difference between the service I thought I was scheduled for and the actual service he was there to perform. He was very thorough in his explanation and knowledgeable about the maintenance of the Mitsubishi Split units I have in my home. He performed the initial maintenance he came to do and I will schedule the more thorough cleaning ASAP. I learned a long time ago that neglect is costly so having someone local who is certified by Mitsubishi to maintain these units is priceless. Thanks H&H! Julia S.

Called at 4:30PM on a Sunday when we realized we had a problem with our A/C ( during a serious heatwave) and it was no longer cooling. They answered promptly, were very polite, and said they would have the on call technician call me. I received a call from James a few minutes later...he said he we would be fifth in line for service but he would do his best to get to us that evening. He called back at 10:30 and said he would be to us soon. After quickly diagnosing then problem he had us up and running again in less than an hour. Kudos th James and the H & H team.

The HVAC person, Jerry, was very knowledgeable. I explained the problem with my central air conditioning and Jerry stated it could be only two things which he explained to me in great detail, and in terms that I can understand. He was very neat and clean and wore booties over his shoes so he would not dirty the floor. He was in and out of my house within an hour, that's efficient! We haven't had any problems with our central air system since the repair. I would recommend them to any of my family and friends. Thanks Jerry and thanks H &H Hearing & Air Conditioning!

I have been dealing with H&H for over 25 years. Now in my new residence they continue to provide quality products and services. The office staff has always been helpful in providing information and setting up appointments.And I'm thrilled that they give discounts for seniors! Every technician has been friendly and professional, as well as showing up on time. James and Pan were very safety conscious while they came during the coronavirus. They were also helpful in suggesting other products to make my home safer and more comfortable. I would highly recommend this company.

Their response time is great! I called on a Thursday after our ac stopped working and they had someone out the next day. Steve arrived on time, did a thorough job measuring as well as explaining everything to me. He gave us several options to choose from when it was determined we needed a new system. Even after leaving, he was more than attentive to questions about financing and determining what worked best for us via phone calls and texts. The reassurance that we'll also have a new air conditioner and furnace within days was also very appreciated! Would definitely recommend H&H!

Great work, knew all the technical items and understood what was needed. He was efficient and personable. He explained what part I needed to get -on my own if I wanted -or just let H&H know and it will be delivered and put in. He did the whole tune up for air and heat. I will go get the humidifier filter myself as I can put it in. He did have the box of special filters I needed. We had a great conversation about the business of heating and air conditioning. He is a man who truly loves his work. Great personality. Great technician. I appreciate that H& H sends it workers to seminars to keep up with technology.

I've been a loyal customer of H&H for almost 20 years. Yesterday they sent a tech to my house to fix a problem with my AC. The tech replaced a part called a capacitor (which sells for $30 online) and it literally took him 15 minutes to do the job. He gave me an invoice for $455 - which really seems exorbitant. To make a long story short, I called the office and they agreed to a discount that got the bill down to $383 but I still feel like I've been price gouged considering the limited parts and labor that was required to do the job. I asked for a call back from a manager or owner, but no one bothered to call me.

This is the first time I've used H&H Heating - but it won't be the last time. I was searching for a new whole-house air conditioning system ( mine was 18 years old!). I put my info on Home Depot's website and received a call from H&H. Sales manager Steve contacted me and came out the next day. He clearly explained everything to me and his estimate was fair. The installers (Mike, Brian and Jerry) arrived promptly at 7:30 a.m. on install day. They were very professional, pleasant and kept me informed of their progress. Such hard workers! Everything was cleaned up after they finished the job! It was a pleasure to do business with H&H and their employees! Thanks to all!

Very pleased with the help I received from Steve Hazewski (Sales) for making the estimate and decision process an easy one. He was very responsive to me questions. Once the decision was made to install the new unit, I was very happy with the work of Nick Marino and Steve Yam who did the install on 6/18. I have been a customer of H&H for many years and I am never disappointed in the employees that I have encountered. Nick &Steve were no exception. They worked efficiently installing a new air conditioner & furnace. They were courteous & expertly explained the workings of this new system t make sure that I, as a senior citizen, was comfortable with all before they left the work site.

H&H has been terrific since we started using them a few years ago. The technicians are excellent and H&H comes through when you need them. Today they replaced a hot water heater that stopped working two nights ago - on one day's notice. And they tuned up the AC for the season. Technician JG was here nearly 10 hours working on the hot water heater replacement. PN was here about as long helping with that and working on the tune up for the AC. SY came and helped bring up the old hot water heater from the basement - no easy task. Those things are heavy and unwieldy. I can't say enough good things about JG and the other techs and H&H's service and responsiveness in general. Highly recommended. Thanks!

Steven came even a few minutes before appointed time. Other technicians from H&H Heating and Air Conditioning had come in for service before; they were competent and courteous. But Steven is a head above most company employees I have seen. He is genuinely nice and patient. I had mistakenly turned on the fan that was going on non-stop and thought something was wrong with the thermostat. He very politely pointed that out and didn't make me feel like an imbecile. He had just come in for a service call, and even though the office assistant had told me that he couldn't do the twice a year checkup, since crews were all booked, he said he had time and checked with the office and did a thorough job and thoroughly explained everything he did. A genuinely nice, clean cut young guy. I normally don't ask for technicians or work crew members by name, but now I'll ask specifically for Steven.

I can't say enough about the skill and professionalism that Brian and Greg put into this project. Brian is a rare example of what excellence is. As the lead installer, he kept me in the loop at all times and did the job like he was doing his own home. He is a tremendous asset to H&H and should be fully recognized for it. My project was a difficult one but the outcome is fantastic. There were a few communication issues from the office to the techs but they were rectified. It's not often that the owner of the company comes by to handle things that were bumpy, but Mike took the time to do so. I am more than happy with my new heating and cooling system and I thank everyone involved for making me a happy customer when the project was completed. I'm sure H&H has only top quality people working for them, but if you can request a specific installer, ask for Brian and you will have your project done with excellence.

I returned home from a 4-day vacation around 8 PM on a hot summer Thursday to find the internal temperature of the house at 99F, clearly the A/C was malfunctioning. I called the after-hours tech and he said that no one would be able to come to my home, but stated that we would get a tech come in first thing in the morning. Luckily for us, our basement was a bit less warm and had an independent A/C unit so we could spend the night in there. However, next morning I received a call from H&H and they stated that no tech was available before 12 pm. Again, I was very lucky that that day was rainy and the temp in the house had gotten better as a result. Jerry G. was our technologist and he did a good job troubleshooting the problem, which in our case was a broken thermostat that instead of sending a signal to cool off was heating up. Incredible that something like this could happen. Anyways, I rate 3/5 because H&H did not send a tech the night of my problem even though the temp in the house was at life-threatening levels